Management of Data
Vinod George, Chief Information Officer Product Ecosystem
Jessica Kunkel, Director of Product Management AGENDA
DATA LIFECYCLE & COMPLEXITY
ARCHITECTURE
METRICS
PRODUCT ECOSYSTEM
v1
© 2011 RADIUS. All rights reserved. [ 2 ]
DATA LIFECYCLE & COMPLEXITY
v1
© 2011 RADIUS. All rights reserved. [ 3 ]
LIFECYCLE OF DATA
Action
Knowledge
Information
Data
v1
© 2011 RADIUS. All rights reserved. [ 4 ]
LIFECYCLE OF DATA – MATURITY LEVELS
INTEGRITY OF TRANSACTION – FOCUS ON QUALITY AND PROCESS
Level 1  Agency side metrics ‐ Timeliness, Completeness, Accuracy of data
 Client/Corporate Standard Reports
TURNING DATA INTO INFORMATION
Level 2 



Define the impact of a single transaction on the whole data set
Express confidence about data
Corporate Travel data Key Performance Indicators (KPI)
Ability to generalize and draw conclusions from the data TURNING THE INFORMATION INTO KNOWLEDGE AND ACTION
Level 3
v1
 Leverage the knowledge into action
 Focus the action on business objectives
 Create additional business opportunities from the knowledge
© 2011 RADIUS. All rights reserved. [ 5 ]
THE CUSTOMERS AND THE PIPELINE
Factors
No. of Agencies
No. of Pseudo city codes
Clients
v1
Number
66
1476
45
© 2011 RADIUS. All rights reserved. [ 6 ]
ARCHITECTURE
© 2011 RADIUS. All rights reserved. [ 7 ]
GENERAL ARCHITECTURE – 9 MONTHS AGO
Agency
GDSx
Import
Processing
Amadeus
Agency
Sabre
Error Correction and Normalization Galileo
Agency
Apollo
Agency
Export
Processing
TRX
iBank
Corporations
Exports
Agency
Back office
© 2011 RADIUS. All rights reserved. [ 8 ]
STATE OF SYSTEM – 9 MONTHS AGO
Complexities
Limitations
• Number of agencies
• Number of clients
• Number of changes every month
• Multiple systems and formats
• Limited data collection
• Limited data storage
• No structured business rules engine
• Hardcoded in‐line, undocumented code
Scope
• Client Questions require more and more detailed analysis of the data
• Different questions being asked
© 2010 RADIUS. All rights reserved. [ 9 ]
TIMELINES – 9 MONTHS AGO
Aug
Sep
Data Import
Data Export
Oct
Metrics
© 2011 RADIUS. All rights reserved. [ 10 ]
GENERAL ARCHITECTURE – TODAY
GDSx
Data
Processing
Error Correction and Normalization Export Processing
Business Rules
Engine
Master Reference Data
RADIUS
Data Warehouse
Amadeus
Agency
Sabre
iBank
Corporations
Exports
Galileo
GDS ‐ ODS
Agency
Agency ‐ ODS
Export
Staging
Apollo
Agency
Back office
© 2010 RADIUS. All rights reserved. [ 11 ]
TIMELINES – TODAY
May
Data Import
& Metrics
Jun
Jul
Data Export
& Metrics
© 2011 RADIUS. All rights reserved. [ 12 ]
DATA METRICS
© 2011 RADIUS. All rights reserved. [ 13 ]
RADIUS QUALITY METRICS
■ Timeliness – tracks the timelines of import and export.
■ Import File Errors – Audits the imported file for data integrity & errors.
■ Completeness – measures if the data is being entered.
■ Accuracy – measures if the data being entered is the expected value. ■ Confidence – measures if the data being imported is being exported.
© 2011 RADIUS. All rights reserved. [ 14 ]
MONTHLY PROCESS
Agency delivery deadline
RADIUS Monthly Processing Schedule (4/27/2011)
Day of the Month
Monthly Changes to UDIDs
Programming for monthly changes
Backoffice file delivery
Import File Error Checking
Processing of data
Timeliness Metrics published
Completeness Metrics published
Confidence Metrics published
Accuracy Metrics published
Load of data into iBank
Exports Produced
5th
10th
15th
16th
20th
25th
26th
28th
other dates indicating earlier start to longer completion
promised dates
deadline for deliverable
© 2011 RADIUS. All rights reserved. [ 15 ]
IMPORT CHECKS
GDSx
Data
Processing
Error Correction and Normalization Export Processing
Business Rules
Engine
Master Reference Data
RADIUS
Data Warehouse
Amadeus
Agency
Sabre
iBank
Corporations
Exports
Galileo
GDS ‐ ODS
Agency ‐ ODS
Agency
Export
Staging
Apollo
Agency
Back office
Import
File Error Checks
© 2010 RADIUS. All rights reserved. [ 16 ]
TIMELINESS METRICS
RADIUS 2011 Timeliness Metrics as of 05/3/2011
Imports
Source
Date Received
No. of Records
GDS Reservation Data
x
6480
Import Audit
Date Processed
March 2011
Data in Reprocessed
iBank
4/17/2011
4/29/2011
Status
Reprocessed due to manual changes made to HRS & Job Titles for 4/21/2011
Blackrock 4/29/2011 Completed
Back Office files:
4/25/2011
4/27/2011
Agency A
4/6/2011
9986
4/15/2011
Mthly Import
4/28/2011
5/2/2011
4/22/2011
4/14/2011
1972
5/2/2011
2152
5/3/2011
2152
5/3/2011
2152
Agency B
4/15/2011
Orphaned Record keys incorrect were identified via manual review
Still sequence and record key issues ‐ another file has been requested
There were 2 remaining sequence issues which we 5/3/2011
fixed manually
4/29/2011
Job title & Hotel Reason code issues Reprocessed due to manual changes made to HRS & Job Titles for Blackrock. Also fixing breaks for iBank Reprocessed due to manual changes made to HRS & Job Titles for 5/1/2011
Blackrock Reloaded into iBank because the Domestic/Intl indicator was not fixed 5/2/2011
manually ‐NOTE this is not fixed in the Export DB 4/24/2011 Job titles to be corrected by agency 331 Orphaned hotel records and missing Air Reason Codes ‐ working with Agency to get a new file 5/4/2011 Completed © 2011 RADIUS. All rights reserved. [ 17 ]
IMPORT FILE ERROR CHECKING – Sample GlobalCO April Data Errors ‐ 1,394 records
Errors reviewed by Alicia Weill on 5/16/2011
Sent to Agency on 5/16/2011 for Correction
Error Summary
Car orphaned records = 1
Hotel orphaned records = 1
Invoice Header orphaned records = 2
Transeg orphaned records = 1
Missing International Sales Indicator in the Invoice Detail = 2,184
Missing AIR Reason Code in the Invoice Detail = 12
Missing Original Exchange Ticket Number in Invoice Detail = 6
Missing Elements in the Transeg = 5,068
Error Detail
Agency
Account
Client Code
Table Name
Element Name
Record Key
GlobalCo
All Accounts
N/A
InvoiceHeader
N/A
11041200000463760S
N/A
GlobalCo
All Accounts
N/A
InvoiceHeader
N/A
11042000000000000S
N/A
N/A
N/A
1
InvoiceHeader entry does not have any associated InvoiceDetail entries
GlobalCo
XYAgency
9500
Hotel
N/A
11040100000461682S
8
N/A
N/A
1
RecordKey‐SequenceNumber pair does not have a corresponding entry in InvoiceDetail table
GlobalCo
XYAgency
9500
Car
N/A
11042900000466751S
1
N/A
N/A
1
RecordKey‐SequenceNumber pair does not have a corresponding entry in InvoiceDetail table
GlobalCo
XYAgency
9500
TranSeg
N/A
11042800000466611S
1
N/A
N/A
1
RecordKey‐SequenceNumber pair does not have a corresponding entry in InvoiceDetail table
GlobalCo
All Accounts
N/A
InvoiceDetail
Exchange
N/A
N/A
N/A
N/A
6
6 row(s) marked as 'Exchange' do not have a Original Exchange Ticket Number value
GlobalCo
All Accounts
N/A
InvoiceDetail
International Sales Indicator
N/A
N/A
N/A
N/A
2184
2184 row(s) have an invalid value entered for International Sales Indicator (should be "D" or "I")
GlobalCo
All Accounts
N/A
TranSeg
Segment Carrier Name
N/A
N/A
N/A
N/A
2393
2393 row(s) do not have a "Segment Carrier Name" value
GlobalCo
All Accounts
N/A
TranSeg
Class Of Service
N/A
N/A
N/A
N/A
9
GlobalCo
All Accounts
N/A
TranSeg
Frequent Flyer Mileage
N/A
N/A
N/A
N/A
2393
2393 row(s) do not have a "Frequent Flyer Mileage" value
GlobalCo
All Accounts
N/A
TranSeg
Segment Value
N/A
N/A
N/A
N/A
273
273 row(s) do not have a proper "Segment Value"
N/A
Reason Code1
N/A
12
12 row(s) are missing the expected Element value
GlobalCo
XYAgency
9500
InvoiceDetail
Air Reason Code
N/A
Sequence Source Source Udef
Number Field Name Number
N/A
N/A
NO. of Issues
1
Description
InvoiceHeader entry does not have any associated InvoiceDetail entries
9 row(s) do not have a "Class of Service" value
COMPLETENESS & ACCURACY
GDSx
Data
Processing
Error Correction and Normalization Export Processing
Business Rules
Engine
Master Reference Data
RADIUS
Data Warehouse
Amadeus
Agency
Sabre
iBank
Corporations
Exports
Galileo
GDS ‐ ODS
Agency
Agency ‐ ODS
Export
Staging
Apollo
Agency
Back office
© 2010 RADIUS. All rights reserved. [ 19 ]
January
All Agencies –
Average for
CUSTOMER X
February
Trns. Acc. (%) Comp. (%)
Air Reason Code 5318 99.08%
March
April
Trns. Acc. ( % ) Comp. (%) Trns. Acc. (%) Comp. (%) Trns. Acc. (%) Comp. (%)
99.70%
5356
98.43%
99.05%
6234 97.99%
98.51%
5127 99.30%
99.49%
Booking Type
6985 75.96%
75.98%
7043
75.04%
75.04%
8377 75.13%
75.13%
6499 56.42%
77.66%
Cost Center
6985 99.76%
99.80%
7043
99.80%
99.84%
8377 52.11%
99.81%
6499 99.83%
99.86%
Employee ID
6985 99.37%
99.38%
7043
99.57%
99.59%
8377 99.38%
99.46%
6499 99.46%
99.51%
Hotel Compare
3230 78.51%
81.18%
3177
77.59%
82.06%
4084 76.42%
82.15%
2842 75.26%
82.09%
Hotel Reason Code 6985 35.75%
43.18%
7029
44.49%
66.24%
8377 29.55%
61.56%
6499 26.03%
77.03%
Job Title
6963 93.75%
94.44%
7029
86.07%
87.01%
8377 81.08%
82.80%
6499 90.74%
91.98%
Location Code
6985 98.43%
99.50%
7043
97.59%
98.69%
8377 96.07%
97.27%
6499 96.11%
96.89%
Low Fare
5318 99.34%
99.38%
5356
99.68%
99.70%
6234 99.76%
99.76%
5127 99.73%
99.73%
Trip Purpose Code 6985 98.54%
98.70%
7043
99.33%
99.38%
8377 99.31%
99.36%
6499 99.31%
99.32%
© 2011 RADIUS. All rights reserved. [ 20 ]
CONFIDENCE
GDSx
Data
Processing
Error Correction and Normalization Export Processing
Business Rules
Engine
Master Reference Data
RADIUS
Data Warehouse
Amadeus
Agency
Sabre
iBank
Corporations
Exports
Galileo
GDS ‐ ODS
Agency
Agency ‐ ODS
Export
Staging
Apollo
Agency
Back office
© 2010 RADIUS. All rights reserved. [ 21 ]
CONFIDENCE
January
Import
Feb
Export
Conf. (%)
Import
March
Export
Conf. (%)
Import
April
Export
Conf. (%)
Import
Export
Conf. (%)
All Agencies ‐ Total
Air Spend
Hotel Room Nights
Car Rental Days
$ $ 5,280,859.00 5,275,119.00 $ 99.89% $ 5,489,655.00 5,445,270.00 99.19% $ 6,095,946.00 $ 6,023,284.00 98.81% $ 5,155,004.00 $ 5,151,847.00 99.94%
8419
8010
95.14%
7894
7543
95.55%
9645
9549
99.00%
6506
98.75%
879
816
92.83%
897
834
92.98%
904
872
96.46%
705
6425
705 100.00%
Agency P
Air Spend
Hotel Room Nights
Car Rental Days
$ $ 1,528,529.00 1,527,934.00 $ 99.96% $ 1,544,149.00 1,500,022.00 1592
1592 100.00%
1684
8
8 100.00%
2
1626
97.14% $ 1,776,294.00 $ 1,708,339.00 96.17% $ 1,278,106.00 $ 1,276,472.00 99.87%
96.56%
1857
1857 100.00%
1232
1232 100.00%
2 100.00%
12
12 100.00%
6
6 100.00%
Agency O
Air Spend
Hotel Room Nights
Car Rental Days
$ $ 2,246,323.00 2,242,550.00 $ 99.83% $ 2,497,377.00 2,497,118.00 99.99% $ 2,416,055.00 $ 2,411,882.00 99.83% $ 2,213,663.00 $ 2,212,157.00 3169
3113
98.23%
2732
2649
96.96%
2912
2858
98.15%
2610
2610 100.00%
99.93%
554
548
98.92%
602
583
96.84%
635
613
96.54%
495
495 100.00%
Agency S
Air Spend
Hotel Room Nights
Car Rental Days
$ $ $ 1,369,995.00 1,369,933.00 100.00% $ 1,303,617.00 1,303,618.00 100.00% $ 1,681,254.00 $ 1,681,249.00 100.00% $ 1,496,952.00 $ 1,496,934.00 100.00%
3175
2827
89.04%
2883
2675
92.79%
4069
311
254
81.67%
277
233
84.12%
245
4069 100.00%
237
96.73%
2185
194
2120
97.03%
194 100.00%
Agency G
Air Spend
Hotel Room Nights
Car Rental Days
$ $ 136,012.00 134,702.00 $ 99.04% $ 144,512.00 144,512.00 145
145 100.00%
253
4
4 100.00%
16
99.94% $ 222,343.00 $ 221,814.00 251
99.76% $ 166,283.00 $ 166,284.00 100.00%
99.21%
162
162 100.00%
152
152 100.00%
16 100.00%
10
10 100.00%
5
5 100.00%
Reservation Data (GDS Feeds)
Air PNRs
151
139
92.05%
127
110
86.61%
185
173
93.51%
110
100
90.91%
Hotel Room Nights
338
333
98.52%
342
342 100.00%
645
603
93.49%
327
311
95.11%
2 100.00%
0
0 100.00%
2
0
0.00%
5
Car Rental Days
2
5 100.00%
© 2011 RADIUS. All rights reserved. [ 22 ]
NEXT STEPS
INTEGRITY OF TRANSACTION – FOCUS ON QUALITY AND PROCESS
Level 1  Agency side metrics ‐ Timeliness, Completeness, Accuracy of data
 Client/Corporate Standard Reports
TURNING DATA INTO INFORMATION
Level 2 



Define the impact of a single transaction on the whole data set
Express confidence about data
Corporate Travel data Key Performance Indicators (KPI)
Ability to generalize and draw conclusions from the data TURNING THE INFORMATION INTO KNOWLEDGE AND ACTION
Level 3
 Leverage the knowledge into action
 Focus the action on business objectives
 Create additional business opportunities from the knowledge
© 2011 RADIUS. All rights reserved. [ 23 ]
GENERAL ARCHITECTURE – FUTURE
GDSx
Data
Processing
Error Correction and Normalization Export Processing
Business Rules
Engine
Master Reference Data
RADIUS
Data Warehouse
Amadeus
Agency
Sabre
iBank
Corporations
Exports
Galileo
GDS ‐ ODS
Agency ‐ ODS
Agency
Export
Staging
Apollo
Decision Support Tools
Data Visualization
Agency
Back office
© 2010 RADIUS. All rights reserved. [ 24 ]
PRODUCT ECOSYSTEM
v1
© 2011 RADIUS. All rights reserved. [ 25 ]
PROBLEM STATEMENT
■ Clients: RADIUS multinational corporate customers are demanding specific technology solutions that are global and provide a seamless user interface
■ Agencies: RADIUS agencies have their own products and services under contract and in market
How do we best leverage technology solutions, define the product architecture and deliver a solution that can be commercially beneficial to all parties and technically feasible?
v1
© 2011 RADIUS. All rights reserved. [ 26 ]
RADIUS PRODUCT ECOSYSTEM
RADIUS
Agency Network
GDS
Amadeus
v1
Sabre
Travelport
Other GDS
Expense Management
Itinerary Management
Concur
Tripit
E Travel Technology
Ijet
Travel GPA
Lanyon
GDSx
AeTM
Silverrail
AirPlus
Certify.com
Worldmate
Anvil
Anvil
Smith Travel Research
Bidstork
IQCX
GetThere
Evolvi
MasterCard
Databasics
Checkmytrip
Red24
ISOS
Correx
Concur Travel
Train Line
Tripcase
Ijet
KDS
Northstar Travel Media
Cytric
Travel Alerts
Traveller Tracking
Benchmarking
Hotel RFP
Quality Control
OBT
Rail
Credit Card
© 2011 RADIUS. All rights reserved. [ 27 ]
SAMPLE AGENCY PRODUCT ECOSYSTEM
RADIUS
Portman
GDS
Amadeus
v1
Sabre
Travelport
Other GDS
Expense Management
Itinerary Management
Concur
Tripit
E Travel Technology
Ijet
Travel GPA
Lanyon
GDSx
AeTM
Silverrail
AirPlus
Certify.com
ViewTrip
Anvil
Anvil
Smith Travel Research
Bidstork
IQCX
GetThere
Evolvi
MasterCard
Databasics
Checkmytrip
Red24
ISOS
Correx
Concur Travel
Train Line
Vnet
TripCase
Ijet
KDS
Northstar Travel Media
Cytric
Travel Alerts
Traveller Tracking
Benchmarking
Hotel RFP
Quality Control
OBT
Rail
Credit Card
© 2011 RADIUS. All rights reserved. [ 28 ]
PRODUCT ECOSYSTEM FOR HEINEKEN
RADIUS
Agency Network
GDS
Amadeus
v1
Sabre
Travelport
Other GDS
Expense Management
Itinerary Management
Concur
TripIt
E Travel Technology
Ijet
Travel GPA
Lanyon
GDSx
AeTM
Silverrail
AirPlus
Certify.com
Viewtrip
Anvil
Anvil
Smith Travel Research
Bidstork
IQCX
GetThere
Evolvi
MasterCard
Databasics
Checkmytrip
Red24
ISOS
Correx
Concur Travel
Train Line
Tripcase
Ijet
KDS
Northstar Travel Media
Cytric
Travel Alerts
Traveller Tracking
Benchmarking
Hotel RFP
Quality Control
OBT
Rail
Credit Card
© 2011 RADIUS. All rights reserved. [ 29 ]
PRODUCT PRIORITIES AND INITIATIVES
v1
© 2011 RADIUS. All rights reserved. [ 30 ]
WHAT DOES THE CORPORATION WANT? WHAT DO RADIUS AGENCIES WANT?
Service
Primary
Product Demands
GSS Demand
Agency Demand
Reviewed
Pre‐trip Auth
73%
59%
GDSx CETAS
Itinerary Mgmt
82%
59%
Tripit, Tripcase, Worldmate
Expense Mgmt
100%
71%
Concur
Traveller Alerts
100%
68%
Ijet, ISOS
Airline Agg.
25%
25%
eGlobalfares
Meetings
14%
14%
Worktopia
‐
20%
‐
‐
14%
‐
‐
‐
‐
Requires Video Additional conferencing
Scoping
Hotel Booking
Client Portal
v1
© 2011 RADIUS. All rights reserved. [ 31 ]
PRODUCT INITIATIVE: GLOBAL REPORTING
RADIUS’ Standard Reporting Platform (iBANK)
RADIUS’ Enhanced Reporting Platform (Analytics)
RADIUS’ Executive Travel Dashboard (Travets)
The RADIUS GLOBAL REPORTING PLATFORM
v1
© 2011 RADIUS. All rights reserved. [ 32 ]
PRODUCT INITIATIVES
Online Booking Tools
■ AeTM
- Working with 5 key European agencies to sign a collective AeTM agreement
- Certification of 1‐2 people on AeTM in each agency
- Coordination with AeTM on launching a pilot client in the Netherlands for AeTM‐Concur integration
■ Concur Travel
- Agency fulfillment agreements in EMEA
- Working in conjunction with Portman and their experience
- 10/13 agencies in US and Canada have pre‐existing agreements
- Global reseller agreement
■ GetThere
- Met with Sabre Exec Team in May
v1
© 2011 RADIUS. All rights reserved. [ 33 ]
PRODUCT INITIATIVES
Quality Control
■ GDSx
- Signed new contract for COMPLEAT and CETAS
- Host a roundtable discussion with key agency users of product to coordinate agency instances for increased commercial benefit - Determine reseller model
■ iQCX
- Evaluated product and determined not to proceed
v1
© 2011 RADIUS. All rights reserved. [ 34 ]
PRODUCT INITIATIVES
Expense Management
■ Concur
- Local fulfillment agreements in Europe for PA Consulting
- Reseller agreement in the next 6 months
- Coordination with EMEA Business Development Lead
■ Certify.com
- Piloting the product at RADIUS HQ
- Integrates directly with Sabre GetThere
■ Databasics
- Potential North America solution
- Extreme focus on integration with accounting systems
v1
© 2011 RADIUS. All rights reserved. [ 35 ]
PRODUCT INITIATIVES
Itinerary Management
■ Tripit
- Product evaluated in Feb. Will roll into Concur agreement
■ Worldmate
- Evaluated and had initial conversation
- North American only
■ CheckMyTrip
- Met with Amadeus for full product review
- Working with Amadeus on how to enhance functionality with other GDS
■ Tripcase
- Held full Sabre product review
- Met with Sabre discussing API functionality in May
- Full product review scheduled
v1
© 2011 RADIUS. All rights reserved. [ 36 ]
PRODUCT INITIATIVES
Travel Alerts
■ E travel Technologies
Basic
-
Stand alone alerts
Used by Visions2000 and Best
Technical Configuration
Commercial Review ■ Tyntech
- SMS focused solution
- Cost implications with mobile service
■ NorthStar Travel Media Premium
- Very AP focused
- Used by Depart and Ovation
v1
■ iJet and Anvil
- Must purchase traveller and tracker for alerts
© 2011 RADIUS. All rights reserved. [ 37 ]
PRODUCT INITIATIVES
Traveller Tracking
Basic
■ E travel Technologies
- Option for traveller tracking tied to pre‐
trip data
- World Map Employee Finder
Premium
■ iJet
-
Current agreement in place
Midmarket pricing
Relaunch program and define reseller
Expat, repatriation, health and safety
■ Anvil
- Received proposal and assessing referral agreement
- Very focused on asset management
v1
© 2011 RADIUS. All rights reserved. [ 38 ]
PRODUCT INITIATIVES
Benchmarking
■ Travel GPA
- Best in market solution
- Used by various agencies, including Vision2000 and Amsalem
- Ability track to contract and provide additional insight for customers
- Looking to roll out for internal usage by end of May
■ Smith Travel Research
- Very much focused on hotels and lacks the air and car content and benchmarking needed for a full global picture
v1
© 2011 RADIUS. All rights reserved. [ 39 ]
PRODUCT INITIATIVES
Hotel RFP Tool
■ Lanyon
- Very powerful web based solution for hotel RFPs, meeting management and auditing
- Cost prohibitive and functionality that can be done internally by RADIUS
■ Bidstork
-
v1
Unlimited # of hotel RFPS
No annual commitment
Very cost effective
Ability to do rate audit by RADIUS GHP staff
© 2011 RADIUS. All rights reserved. [ 40 ]
AGENCY ADVANTAGES What’s in it for you?
■ Commercial
- Leveraging buying power to get a more advantageous offer
■ Strategic
- When selling to Procurement, the buyer is looking for a seamless user experience that will streamline day to day operations
■ Uniformity
- Having uniformed tools allows for us to more actively compete with the Megas
- Brand building opportunities
v1
© 2011 RADIUS. All rights reserved. [ 41 ]
PRODUCT MANAGEMENT PROCESS
v1
© 2011 RADIUS. All rights reserved. [ 42 ]
THE PRODUCT MANAGEMENT PROCESS
Review
Requests
Phase Gate #1
Define Product /Service
Phase Gate #2
Develop Business Case
Concept Paper Business Case (scope, benefits, capabilities and alternatives)
(financial ROI)
Steering Meeting
Agency Engagement
Monthly EMT Meeting
Review and Approve
Business Cases and project list
Legal Review
Proceed
Pilot Phase & Monitoring
Full Launch
Steering Meeting
Communication between RADIUS and Agencies
v1
43
© 2011 RADIUS. All rights reserved. CURRENT STATUS
Review
Phase gate #1
Define Product /Service
Phase Gate #2
Develop Business Case
Concept Paper Business Case (scope, benefits, capabilities and alternatives)
(financial ROI)
Monthly EMT Meeting
Review and Approve
Business Cases and project list
Legal Review
Pilot Phase & Monitoring
GDSx
CETAS
Cornerstone
Proceed
Full Launch
Steering Meeting
•
•
•
•
v1
Expense Management
Rail
Client Portal
Itinerary Management
Steering Meeting
•
•
•
•
Travel Alerts
AETM
Hotel RFP
Benchmarking
• Hotel Booking Platform
44
© 2011 RADIUS. All rights reserved. APPENDIX
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© 2011 RADIUS. All rights reserved. [ 45 ]