Notes of the
Service Delivery Monitoring Group
10th
June 2014
Wonford
11.00am To 11.00pm
Community
Centre
People at the meeting:Kathryn Bird
Chair – DCC
Robert Hawken
Involvement Officer - DCC
Mike Davies
LD Co chair
BID
Ed Coutts
Hans Zebrowski
BID
Service User Monitoring Panel Member
Carol Brown
David Hill
Carer Representative
BID
Roger Trapani
Paul Collinge
Devon Senior Voice
Adult Social Care Commissioning
Manager - DCC
Caroline Lee
Healthwatch Devon Representative
Gill Waddup
Commissioning Support-DCC
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Sally O’Donnell
Sally Yigit
Quality Improvement Team- DCC
Apologies: - Glenn Madeley, Lloyd Waterman, Claire Nolan,
Rosemary Whitehurst, Keri Ross, Sally Lougher, Ken
Crawford, Paul Giblin, Sam Alford (PEN representative),
Simon Davis.
Review minutes of the April meeting and Action
Log - All
MINUTES
The group reviewed the minutes of the last meeting, and
these were agreed.
ACTION LOG – from April 2014 meeting
Members looked at the Action log from the last meeting, and
below is a list of the actions and what has happened.
1. Market Shaping Quality Sub Group – Why was
December meeting cancelled and when will decision be
made regarding merging with Care Quality
Collaborative?
The Market Shaping Quality Sub Group is part of the
Provider Engagement Network (PEN), and the structure
of the PEN is currently being reviewed, and possibly the
sub group will be merged with Care Quality
Collaborative. A Service Delivery Monitoring
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representative will still be part of any new structure.
COMPLETE.
2. Who monitors DCC outsourced services e.g. Virgin
Care contract for children with disabilities?
There are formal contract monitoring and monthly
monitoring of outsourced services procedures in place,
and all are reported to a Joint Forum. COMPLETE.
Action: Sophie Ellis - Request made to include Young
People in this process.
3. Current reviews – how was feedback themed and
monitored from all sources?
Kath will look into this further. ON-GOING.
4. How is Torbay CCG engaging with carers?
Carol Brown has a meeting next month with CCG to take
this action forward. ON-GOING.
5. CQC adverts for Experts by Experience – how are they
contacting people who have expressed an interest?
Awaiting feedback from Sally Slade, Head of Adult Care
Management. ON-GOING
6. Template to be formulated for capturing ideas on
monitoring HW contract – person at involvement
meetings requirements.
Kath and Gill to complete this piece of work. ONGOING.
7. Does Experts Panel have specialty representatives for
particular strategies?
The Experts Panel has been disbanded and a model is
being developed for commissions to have experts by
experience that is more responsive and have the
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relevant experience in relation to the subject being
commissioned. COMPLETE.
8. Age UK to be contacted regarding training experts by
experience.
Kath to complete this action asap. ON-GOING.
9. How are project requests commissioned?
No further feedback on this at meeting. ON-GOING.
10.
Members to bring back information on quality
checking happening in Devon.
On-going agenda item.
11.
Market Shaping Quality Sub Group – Terms of
Reference to be simplified and clarification to be given
that it will be for all care and training of staff.
Kath Bird to e-mail Sue Gubb. Also more information
about this group was requested by members. ONGOING
12.
Training done at Living Options including experts by
experience training
List being put together. Information requested by
members on how Living Options let people know who
are trained. ON-GOING
13.
Healthwatch to be asked for a list of qualities the
group would like a checker to have when we employ
them, and to circulate list to group.
Kath Bird met with Martin Parkes (Engagement Gateway
Manager). Further discussions to be had. ON-GOING.
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DCC Organisational Structure Update including
Strategic Planning & Commissioning Team bullet
points explanation – Kath Bird / Paul Collinge
Kath started the update by having a small quiz about the
structure of Devon County Council Social Care
Commissioning Team.
At the last meeting the bullet points on page 5 of structure
presentation (see below) were chosen to be presented upon
at this meeting.
Strategic Planning and Commissioning Team.
•The Strategic Planning and Commissioning team will be
responsible for the following functions:
•Knowledge Management, Policy & Professional
Leadership
•Strategic Commissioning Leadership
•Provider Quality Assurance
•Business Relations, including:–Personal Brokerage (Adults)
–Children and Young People Brokerage
–Direct Payments Team
–Provider Engagement Network
Paul Collinge, Adult Social Care Commissioning Manager
attended and he explained his role was to commission and
monitor services for vulnerable people by following policies
and procedures whilst thinking about impact and challenges
for DCC in the future and plan any changes driven by
national policies i.e. Care Bill has just been passed by
Parliament.
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Devon County Councils role has changed from delivering
services to enabling services e.g. Personalisation, where
people are making choices for themselves rather than DCC
making choices for them. DCC works with other
organisations to find out are people’s needs changing and
understand community needs and talk to people who use
services which is extremely important to assist planning
process for any future changes.
The Team has commissioning plans, which are pieces of
work on how the Local Authority intends to have enough care
for people in Devon by engaging with users and providers to
work through particular commissioning plans to ensure
correct outcomes.
Quality of services commissioned is discussed with external
providers regularly to ensure quality is paramount in their
provision of care.
The Brokerage Team will work with service users with more
complex needs.
The Involvement Team assist in focus group conversations
on a particular piece of work commissioned to ensure
expertise on the issue is available so good quality
engagement is at the start of the commission to the end of
the commission.
Question – Key Performance Indicators are not drawn into
some contracts for quality of service?
Answer – DCC will need a robust Quality Assurance system,
and future investment in this will need to be made. Support
in DCC will need to be released to measure external
provider’s performance rather than in-house provision in the
future. All specifications should include measured outcomes
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the provider should achieve, but certain types of funding
streams i.e. grant funding, can determine what can be put
into a specification or agreement.
Action: Kath Bird to check contracts in relation to funding
criteria.
There should be engagement throughout the specification
writing with service users, carers and providers.
Question – How does DCC work with Healthwatch on the
Better Care Fund?
Answer – Healthwatch Joint Commissioning Team linked
with DCC meet monthly, and representatives from NEW
Devon and South Devon & Torbay CCG’s are on this team,
and proposals are developed for Better Care Fund, and
submitted to central government at high level. The Joint Coordination Board has members from DCC and NHS.
Paul was thanked for attending, and an agenda item will be
set up for next meeting for another DCC staff member to be
invited to talk about another part of the structure in more
detail.
Healthwatch and Quality Outcomes Audit Tool
introduction – Caroline Lee
Caroline Lee is the Partnership Officer for Healthwatch
Devon and her role is to enable individuals and groups to
participate in Healthwatch Devon’s activities. A key element
of Caroline’s role is to build partnerships in communities.
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Healthwatch England has produced ‘Local Healthwatch
outcomes and impact development tool’ which is available
on-line on the local government website (see link below)
http://www.local.gov.uk/web/guest/publications//journal_content/56/10180/5436843/PUBLICATION
The tool has governance, finance, operations, relationships
with communities and consumers, key local partners and
providers information.
Caroline asked for volunteers to work with HWD to look at
the best way to use this tool to check outcomes and measure
for local Healthwatch to be able to evidence any impacts and
inform the wider public.
Caroline was thanked for attending and Kath said she would
find volunteers, not necessarily from SDM Group to be part
of group HWD wishes to set up, and a training day to go
through the tool would be useful and perhaps quarterly
meetings set up, which would all be decided by group
members. Carol Brown nominated herself to be part of this
group.
Action: Kath Bird to send list of volunteers to Caroline Lee
by end of August 2014.
Out of the discussion about volunteers another action arose.
Action: Kath Bird to find out about DILIS for Carol Brown &
Roger Trapani.
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Involving SDM members in In-House surveys
information collection process – Sally Yigit
At April meeting Steve Blandford and Sally introduced a
potential change in collecting in-house survey information.
Sally reported back at this June meeting that there had been
no expressions of interest received from SDM members, but
Carol Brown and David Hill both stated that they had
submitted an Expression of Interest. Sally would check when
next in the office.
There are 25 visits to be covered throughout Devon, and
champions in the workforce at units will be asked for from
Unit Managers to assist with this work, together with any
volunteers from SDM Group who are DRB checked.
Expenses would be paid and training on how and what
information is to be captured by talking face-to-face with
service users and collection of information would be
arranged.
Action: Sally O’Donnell / Kath Bird – Advert to be sent out to
SDM members to invite them to be part of In-house surveys
collection of information group within the next month.
Action: Kath Bird to investigate requirements for DSB check
validity.
Sally was thanked for attending and her contact details are
above for anyone who still wishes to volunteer in the
meantime.
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Update on how we are involving Service Users in the
monitoring of Healthwatch Contract – Sally O’Donnell
At the last meeting a discussion was had on working with
Healthwatch, to have someone at involvement meetings who
would be supported and given guidance on what they need
to look for and comment on during meetings. We need to
find out what they would need e.g. what is the meeting about,
how many people attended and who they represented. Any
ideas on this please email [email protected] or
[email protected].
Since the last meeting where request above was made Sally
has not received any feedback, so to move forward feedback
was requested by Friday 13th June 2014. Would like to know
what skills members thought a person should have to judge
that an event for service users was acceptable i.e. feedback
from meeting, room acceptable etc.
Comment made from a member that a person needs
experience of appraising, and needs to be a framework
around event and success of event i.e. was presentation
pitched at the right level, access for all regardless of
disability, how are participants notified of outcomes
afterwards?
Another comment made by a member was perhaps two
people should work alongside each other, and support for
particular people who may wish to participate should be
made available.
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Action: - Sally O’Donnell will put together a framework
template and will send to members once completed for
comments.
Sally was thanked for updating members.
Reps to feedback from groups they attend, including
feedback from Social Care Commissioning them day 13th
May 2014 - ALL
Robert Hawken gave a presentation at the Staff Social Care
Commissioning event, then went into a team to work on the
topic ‘recipe for success’, and was then asked to judge each
groups work, as was Carol Brown and David Hill whom also
attended this event. Carol reported back to members that
people at the event thought it was a good idea to have
service users attend, and they were disappointed that service
users did not stay for the full event.
Feedback from groups attended
Roger Trapani had attended a group run by NHS Devon &
Plymouth called ‘Demand Management’, which discussed
decommissioning Health services due to funding constraints,
and how to provide services differently and use more efficient
processes.
AOB - Any Other Business
A meeting had taken place with Andy Simkin, Senior
Procurement & Contracts Officer at DCC in regard to
discussion regarding service users and carers involvement in
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tendering processes. Another meeting to be arranged with
Andy, to which Hans Zebrowski will be invited as SDM
representative.
Action: Sally O’Donnell to send minutes of meeting held 15th
May to all members and Gill Waddup to arrange another
meeting in August 2014.
Members were informed that Geoff King, Commissioning
Officer for DCC will be retiring in the near future from DCC,
and Kath was asked to find out who would be taking on the
role of monitoring the advocacy contract.
Robert Hawken sent for inclusion into these minutes a flyer
advertising ‘Blue Light Day’ he had received from Steph
Drake from Devon Link Up with the message below:“Please see attached the flyer for this year’s Blue Light Day.
This time it is based in South Devon, but it is for all residents
in Devon.
Stands from Providers and Charities for the disabled
community are welcome.
Please use the contact on the flyer.
Hope to see you there!”
Flyer can be found on the next page below and will be put on
SDM website.
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The next SDM meeting is booked for Tuesday August 19th
2014. 11.00 am – 1.00 pm at
Wonford Community Centre, Exeter EX2 6NF
Note - Please feel free to bring your packed lunch to the
meeting.
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