CASE STUDY
HELPING A CLIENT GROW
USING SUPERIOR IT SERVICES
By taking the IT burden off physicians’ offices and
providing excellent support, Alphanumeric helped
a large regional hospital expand its physician
network from 5 private practices to 36 in 14 months.
BACKGROUND
Healthcare reform and regulatory changes are driving many
healthcare providers to re-think their business strategy and use
of technology. So when a large regional hospital was ready to
expand its physician network, it recognized the value that a solid IT infrastructure would bring to attracting and keeping quality
healthcare providers.
Problems with PCs, printers, phone lines, and access to electronic
medical records are the last thing doctors want to deal with when
their first priority is patient care. The hospital chose Alphanumeric
to provide IT managed services and support to the newly established physician network. We have a long and successful partnership with this top-ranked hospital, delivering cost-effective solutions
to their IT challenges.
CHALLENGE
The hospital was attracting top-notch providers to join its physician
network and viewed them as the front lines of quality patient care.
It was critical to provide the highest levels of IT support so that physicians would be relieved of the burden of managing their own office technology. The hospital’s IT department was already working
around the clock with limited resources, and would be unable to
fully support the IT needs of the physician network. The best option
for the hospital was to leverage its partnership with Alphanumeric
and use our managed services to support the physician network.
A well-managed IT
infrastructure can be a
powerful tool for growth.
By letting Alphanumeric
focus on the technology,
so private practice could
focus on patient care,
a hospital significantly
expanded its physician
network.
SOLUTION
BUSINESS IMPACT
Alphanumeric worked in partnership with the
hospital to understand their business and the IT
requirements for the physicians and clinics. Our
unique solution, known as AlphaCare, is a comprehensive suite of services that support the full
life cycle of the technology infrastructure – from
procurement and installation, through refresh
and disposal. Remote monitoring and a 24x7 service desk ensure that issues are resolved quickly.
A standard cloud-based electronic medical
records solution is supported, as well as hosted
email and Microsoft Office products.
With a strong and stable IT infrastructure in place
and highly responsive IT help desk, the hospital
was able to achieve the following:
Doctors and their office staff call the service desk
and their IT questions are answered quickly and
professionally. Troubleshooting is handled effectively; and when a fix is needed on-site, the right
technician is dispatched to resolve the issue – all
in under two hours. Our staff are trained in HIPAA
requirements to ensure compliance and patient
information privacy.
Alphanumeric transition teams focus on each
new practice so it is brought on board efficiently
and seamlessly. We inventory all office equipment and software and understand the needs
of the practice. It takes less than one month to
complete the process, including training practice staff. Then, our customer service approach
continues for each practice or clinic as we serve
as the single point of contact in managing their
ongoing IT needs.
•Increased its number of providers on the network from just 5 physicians to 36 practices with
more than 150 providers in 14 months
•The ability to quickly add physicians had a
direct positive impact on the hospital’s revenue
stream and goals for growth
•Since the solution is a hosted model, the hospital made no upfront investment in the IT
infrastructure and support, and Alphanumeric
managed the implementation risk
•Physicians in the hospital’s network receive
expert IT support, hosted applications, the
cost-benefits of being part of a large hospital
system when buying IT equipment, and more
time to focus on patient care, not IT hassles
•Proactive assessments of the IT environment, an
architecture scalable for growth, and processes to ensure service levels stay high
Alphanumeric delivered on the hospital’s promise for superior IT support and the high expectations from physicians. The result is a win-win
solution that has room to grow.
ABOUT ALPHANUMERIC SYSTEMS
Alphanumeric Systems, Inc., is a leading information technology and learning services company,
helping commercial and government customers apply technology strategically and cost-effectively,
so they can exceed their business goals. Our expertise is in finding the right solution to best match our
customers’ needs and budget and then delivering as promised. We are known for our responsiveness
and flexibility. No project is too small.
Alphanumeric has more than 30 years of industry experience and is based in Raleigh, North Carolina, with operations in the U.S., Canada and the United Kingdom.