Recognizing Top-Performing Debit, Credit, and Prepaid Programs
The Visa DPS Client Achievement Awards reinforce the partnership
between DPS and our clients, and celebrate the fact that programs
that process with DPS perform better*. The awards recognize
clients that achieve the pinnacle of performance in key areas that
drive business growth and cardholder satisfaction.
The program’s main objectives are to:


Measure performance and identify
opportunities to improve operations
potentially resulting in increased revenues,
improved efficiency, and greater customer
satisfaction.
Recognize excellence in the operational
performance of DPS issuers.

Encourage the continual evolution of
processing performance enhancements.

Help identify best practices that can help
optimize overall portfolio performance.

Promote a spirited environment that
increases the quality of transaction
processing.
Program performance will be evaluated based on transactions processed by DPS during the period
from January 1 to December 31, 2016†. Eligible programs must have been in operation for the entire
awards period and meet other eligibility criteria.‡ All eligible programs are automatically considered for
the awards program. No action is required to participate in the program, but we encourage you to
engage with your Visa account team on an ongoing basis to review your program’s performance and
look for ways to partner with DPS to grow your business.
Awards in each category are typically presented to 2 debit clients, 1 credit client, and 2 prepaid
clients. For prepaid clients, awards are typically presented to 1 reloadable consumer portfolio (GPR,
Teen) and 1 reloadable commercial portfolio (Government, Commercial, Payroll).
Award Categories
Highest POS Usage. Recognizing programs in which active cardholders have the
greatest usage rate at the point of sale. Valuation based on number of transactions per
active card, averaged over the 12-month period.
Highest Authorization Approval Rate. Recognizing programs that display a
commitment to customer service through high authorization approval rates while
controlling risk.
Highest Portfolio Growth. Recognizing programs that have achieved exceptional
year-over-year growth. Valuation based on growth in the portfolio’s active accounts
and transactions.
Lowest Gross Fraud Rate. Recognizing programs that proactively partner with DPS to
use tools such as Falcon to maintain low rates of fraudulent transactions.
Overall Portfolio Excellence. Recognizing programs that maintain strong, wellbalanced performance in the areas of authorization approval rate, POS usage, gross
fraud rate, and portfolio growth.
Innovators. Recognizing clients demonstrating innovative approaches to improving
card program performance and cardholder satisfaction.
NEW FOR 2016! Pursuit of Excellence Award. Recognizing programs that have
achieved the greatest gains in the areas of authorization approval rate, POS usage,
gross fraud rate, and portfolio growth.
NEW FOR 2016! Emerging Payment Adoption Award. Awarding programs achieving
the greatest percentage of Tokenized and Visa Checkout transactions.
2016 award recipients will be announced at the
Visa DPS Users’ Conference in Denver, March 6–9, 2017.
*
VisaNet authorization approval rates and DPS authorization approval rates from VDM (BY13 data); Visa Global Operations
(September, 2013 through August, 2014); Visa Client Support Application (VCSA) Reporting (October, 2013 through September, 2014);
DPS Monthly Management Report, GMBS data (January, 2015); Visa Data Manager fraud and sales volume information by month for
DPS Full, Shared Service, and MRT clients; Visa US Debit Fraud Performance Benchmarking Quarterly Report (September, 2014).
†
Timeframe for some awards varies slightly.
‡
For example, minimum transaction volumes, compliance with Visa program guidelines, and final approval by DPS senior
management, who will make the final determination of eligibility. For prepaid programs, only reloadable programs are eligible.
Visit visadps.com/awards and contact your Account Manager today to learn more about the awards program
and to begin a conversation about evaluating and improving your program performance.
July 1, 2016 • ©2016 Visa. All Rights Reserved. • [email protected]