Service Bulletin
Applies To:
08-035
July 6, 2012
See VEHICLES AFFECTED
DVD Read Error, or No Route Displayed, and Navigation DVD Is Scratched
(Supersedes 08-035, dated June 11, 2010, to revise the information marked by the black bars)
REVISION SUMMARY
PARTS INFORMATION
Under VEHICLES AFFECTED, the 2010 TSX model
information was changed.
For information on navigation unit ordering, see
Service Bulletin 06-001, Audio, Navigation, and RES
Unit In-Warranty Exchange and Out-of Warranty
Repair.
SYMPTOM
One or more of the following symptoms are present:
• The message “DVD read error (incorrect DVD disc)
please consult your dealer,” or “DVD disc reading
error (unformatted), please consult your dealer,”
appears on the display.
• After entering an address, the navigation system
does not display a route or freezes up.
WARRANTY CLAIM INFORMATION
The normal warranty applies.
OP#
0521A3
• The navigation DVD or compass CD is scratched.
PROBABLE CAUSE
The navigation DVD unit (or compass CD unit - RL
only) is scratching the disc with circular scratches,
scuffs, or arcs about 6 to 12 mm from the outer edge of
the disc (see images on page 2).
0530A1
Description
Replace the navigation system
control unit:
MDX
RDX
RL with Navigation
RL with Compass
TL
TSX
Inspect and/or replace the
navigation DVD or compass CD.
Failed Part:
P/N 39546-SEP-A51
VEHICLES AFFECTED
Defect Code:
03217
NOTE: This bulletin does not apply to vehicles with an
HDD-based navigation system.
Symptom Code:
03272
Skill Level:
Repair Technician
FRT
0.2
0.4
0.6
0.6
0.4
0.3
0.2
2006–09 MDX – ALL models with navigation
2007–10 RDX – ALL models with navigation
2006–10 RL – ALL models (Navigation and Compass)
2006–08 TL – ALL models with navigation
2006–09 TSX – ALL models with navigation
2010 TSX L4 with navigation –
From VIN JH4CU2...AC000001 thru
JH4CU2...AC014083
2010 TSX V6 with navigation –
From VIN JH4CU4F..AC000001 thru
JH4CU4F..AC002578
CORRECTIVE ACTION
Replace the navigation unit (or the compass unit), the
navigation DVD (or compass CD), or both.
 2012 American Honda Motor Co., Inc. – All Rights Reserved
BTB 38959-48035 (1207)
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CLIENT INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume this
bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an authorized
Acura automobile dealer.
DIAGNOSIS
NOTE: If a disc is damaged by something other than
the navigation or compass unit, like rough handling by
the client, disc replacement is not covered by warranty.
1. Eject the disc from the navigation or compass unit.
Refer to the applicable service manual, or online,
enter keywords NAVI DVD for location and
instructions on ejecting the disc.
3. Check the read surface of the disc for circular
scratches, scuffs, or arcs.
NOTE: If there is damage on the disc but not
circular scratches, scuffs, or arcs, (damage not
caused by the navigation unit) you may need to
replace the disc, but not the navigation or compass
unit.
2. Check that the disc is the correct color and version
for the vehicle. Refer to Service Bulletin 05-018,
Navigation System Information and DVD
Information and Inspection, for more information. If
the disc is not the correct base version or higher,
replace it and retest.
NOTE: The RL compass model uses a similar
looking CD. If you replace it with a DVD, you will
see a DVD read error message.
COMPASS CD
SCRATCHES
SCUFFS
NAVIGATION DVD
SCUFF MARKS
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08-035
Does the disc have circular scratches, scuffs, or
arcs?
Yes – Go to REPAIR PROCEDURE.
No – Do the update procedure in Service Bulletin
07-022, Navigation Software Updates for Daylight
Saving Time (DST), DVD Read Error Message,
and Other Listed Symptoms. If the problem still
does not go away, suggest to the client that they
replace the disc and retest.
4. Do the update procedure in Service Bulletin
07-022, Navigation Software Updates for Daylight
Saving Time (DST), DVD Read Error Message,
and Other Listed Symptoms if applicable. Check
online, and apply any other navigation patches or
software updates for the navigation unit.
REPAIR PROCEDURE
1. Replace the navigation unit or compass unit:
• Refer to the Navigation section of the appropriate
service manual, or
• Online, under Search by Vehicle, enter
keywords NAVI REMOVE and select Navigation
Unit Removal/Installation (With Navigation)
from the list.
NOTE: Use the RL navigation unit removal
instructions to remove the compass unit.
2. Remove the disc. Look at the disc label to identify
the version (VER). To order the replacement disc,
call 888-549-3798, select option 3 for dealerships,
then select option 2 for map patches, and specify
that you are replacing a disc for circular scratches.
Have the following information ready, and give it to
the ordering clerk to ensure you get the correct
disc:
• The order is for service bulletin 08-035.
• The VIN.
• The disc version on the label.
NOTE:
• For 2007 DVDs with version 4.55 or 4.56,
request a replacement DVD with version 4.56A.
• For 2008 DVDs with version 4.61, 4.62, or 4.63
request a replacement DVD with version 4.63.
• For 2007–08 RL compass units, use CDs with
version 4.54 thru 4.56 only. For 2009–10 RL
compass units, use CDs with version 4.63 thru
4.71 only. If you insert the wrong CD, or a
navigation DVD, a DVD read error message
appears on the display.
• Make sure you return the damaged disc. Put it
in a protective sleeve or jewel case with the faulty
navigation or compass unit. If you do not return
the disc with the unit, your account will be
debited for the unit.
3. Install the replacement disc into the new unit.
NOTE: The disc is mailed to your dealership, and
the VIN is printed on the mailing label to make sure
the disc is installed in the correct vehicle.
08-035
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