Taco Bell Stick / Line Share Installation Project
Scope of work: The purpose of this project is to reduce the number of phone lines in Taco Bell restaurants.
This will be accomplished by installing a stick/line sharing device in the manager’s office area. The phone line
with broadband service will serve several devices as well as the business line for the restaurant. It will serve
the alarm system, fax machine, DSL and the TACO system access modem. All of these devices will need to be
tested with CTA’s Help Desk before the technician can complete the service order.
List of procedures:
Upon arrival the technician must take inventory of what is working or NOT working and report it to the CTA
Help Desk. If there are any issues with technology devices in the unit; including POS terminals, phones, fax,
alarm system, DVR, etc., report to CTA HD. CTA HD will report issue to TBHD and open a Remedy case. All
restaurants have had a wiring clean-up project performed. If site appears to have voice or data cabling that is
not dressed up and secure, report issues to CTA upon arrival.
Technician must take before and after install pictures. This is to protect the technician and CTA from
accusations that wiring was left unsecured and the previous wiring clean-up project was disrupted by CTA’s
Stick installation.
The technician must locate all of the devices that will be connected to the Stick line (DSL filter, Burglar alarm
panel, Fax machine, and “TACO” system access modem). Locate the manager’s desk area and check for
existing voice wire runs. Reuse the existing voice wire run to the area.
Mount the Stick line share device in an appropriate location in the manager’s area. Stick must be mounted to
the wall with the bracket provided and with the RJ-11 ports facing down to eliminate foreign materials falling
into the ports. (see picture)
Refer to the provided wiring diagram. If broadband service is a DSL service, make sure the first device on the
CO line is the DSL splitter. From the DSL telephone output this must go the RJ-31x to feed the alarm panel.
The Data side will terminate to a jack labeled DSL and connect to the Cisco 877 DSL router.
The Telephone side of the alarm panel RJ31x must be terminated to a jack labeled VOICE. A line cord from the
VOICE jack must be connected to the port labeled LINE on the Stick.
The dual jack must be labeled with the telephone number of the VOICE and DSL service.
The Telephones in the store must be fed from the jack on the Stick labeled VOICE 1.
The fax machine must plug into the Stick jack labeled FAX. Set the number of rings to answer on fax machine
to “2”.
The TACO modem will be fed from the Stick jack labeled MODEM.
Each Device EXCEPT the Alarm system will need to be checked by the CTA HD technician. We must make sure
that all of the devices are wired correctly behind the alarm panel and the new Stick device.
The technician will need to locate the VADB modem and remove it from the Satellite gateway. And give the
modem and cables to the manager on duty.
Verify all cables and line cords are dressed with Velcro straps. DO NOT USE TIE WRAPS. TECHNICIANS WILL
BE RE-DISPTCHED TO REPLACE TIE WRAPS WITH VELCRO IF TIE WRAPS ARE USED.
The final step is for CTA HD to add the TACO HD on the line for final acceptance testing.
DSL Broadband Install Diagram
Cable or Wireless Broadband Install Diagram
CTA Installation Verification Form
Date of Install:
Work Order #
Store ID #
Tech Name:
CTA Support Desk Employee:
Arrival Time
Departure Time
Install Checklist
Installed Stick on telephone number
Telephone #
Yes
Contact CTA Support Desk for testing and sign‐in
Cable clean‐up project completed at this location
Take before install pictures
CTAHD test TACO modem before moving modem to Stick
Were there any issues with POS, Fax, TACO modem, alarm panel, DVR, etc.
before beginning install
Mounted Stick in an accessible area with bracket provided
Labeled jacks for VOICE & DSL (if necessary) & Phone number
Connected all devices to Stick as referenced in install document
Test all telephones for dial tone, make and receive a call from all phones –
incoming voice calls ring only to telephone
Test incoming fax
Test TACO modem
Verified TACO HD can ping each credit card terminal
Wiring secured with Velcro (NO TIE WRAPS)
Take after install pictures
Contact CTA HD for final testing & sign‐off
TBHD Remedy ticket #
Restaurant Manager Signature:
Date:
Fax completed checklist to (888) 662‐1313
No