STATE OF ALASKA RFP NUMBER 2016-0200-3406
AMENDMENT NUMBER FOUR
Department of Administration
Division of General Services
333 Willoughby Avenue, 7th Floor
PO Box 110210
Juneau, Alaska 99811-0210
THIS IS NOT AN ORDER
DATE AMENDMENT ISSUED: May 10, 2016
RFP TITLE: DEBT COLLECTION SERVICES
IMPORTANT NOTE TO OFFERORS: This amendment is being issued to answer question(s) received
and/or to modify a section of the Request for Proposals (RFP). Only the following items/sections referenced in this
amendment are to be changed. All other terms and conditions of the original RFP remain the same.
-------------------------------------------------------------------------------------------------------------------------------------------Deadline for Receipt Proposals:
--------------------------------------------------------------------------------------------------------------------------------------------
The Deadline has been extended to 4:30 P.M. (Alaska Time) on Friday, May 20, 2016.
-------------------------------------------------------------------------------------------------------------------------------------------Modify Attachments of the RFP:
--------------------------------------------------------------------------------------------------------------------------------------------
Attachments A - E have been updated and posted in the solicitation announcement. Offerors
must use these in response to their proposal.
-------------------------------------------------------------------------------------------------------------------------------------------Modify Sections of the RFP:
-------------------------------------------------------------------------------------------------------------------------------------------Page 4, RFP Section 1.1 - Proposal Submittal and Deadline for Receipt of Proposals: Proposal must be
submitted to the following address.
Mailing Address:
Physical Address:
PO BOX 110210
Juneau, AK 99811-0210
333 Willoughby Avenue
Division of General Services
7th Floor, State Office Building
Juneau, AK 99801-0210
Page 5, RFP Section 1.3 - Contract Term and Work Schedule: Procurement dates have been modified to read
as followed:
The approximate contract schedule is as follows:



RFP issued:
Pre-Proposal Conference:
Questions Deadline :
April 14, 2016
April 21, 2016 at 10:30am
April 28, 2016
PAGE 1 OF 3





Deadline for Receipt of Proposals:
Proposal Evaluation Committee complete evaluation:
State of Alaska issues Notice of Intent to Award a Contract:
Protest Period Ends
State of Alaska issues contract:
Services start:
May 20, 2016 at 4:30pm
June 2, 2016
June 3, 2016
June 13, 2016
June 14, 2016
June 15, 2016
Page 5, RFP Section 1.5 - Budget: This section has been modified to read as followed:
The successful offeror shall be paid a collection fee percentage offered in response to the debt types and debt ages
set out in this RFP for each dollar collected from a past due account that has been assigned to the contractor for
collections by a referring agency. Debt types referenced in the RFP Cost Proposal from are for evaluation purposes
only and the resulting contract is not limited to the representative debt types used in this RFP. The State reserves
the right to negotiate additional debt types under the resulting contract.
It is anticipated that the collection fee percentage offered in response to the debt types and debt ages set out in this
RFP, and subsequent debt types and debt ages added to the resulting contract, will range from 10-25%, proposals
offering a collection fee percentage over 25% will be considered non-responsive.
Page 17, RFP Section 3.1 – Contract Type: This section has been modified to read as followed:
This contract is a firm, fixed price contract. The contractor shall be paid the collection fee percentage offered in
response to the debt types and debt ages set out in this RFP, and subsequent debt types and debt ages added to the
contract, for each dollar collected from a past due account. The collection fee percentage offered must include all
of the contractor’s fixed and variable costs such as overhead, legal fees, labor, profit, etc.
Page 33, RFP Section 6.6 – Cost Proposal: This section has been modified to read as followed:
Offeror must utilize Attachment E (Cost Proposal Form) to submit their cost proposals. Offeror cost proposal must
offer a collection fee percentage for each debt type and each debt age as set out in Cost Proposal Form. These fees
shall account for all direct and indirect costs associated with the performance of the resulting contract. Failure to
offer a collection fee percentage on the Cost Proposal Form will cause the state to determine the proposal to be
non-responsive.
An average of the Offeror’s proposed collection fees percentages will be multiplied against the number or value of
accounts to arrive the total cost that will be evaluated comparatively against other Offerors’ proposals. The number
or value of accounts amount in the Cost Proposal Form are estimates and the State does not guarantee a minimum
or maximum number or value of accounts that could be assigned to the contractor.
**Debt types referenced in the Cost Proposal from are for evaluation purposes only and the resulting contract is
not limited to the representative debt types used in this RFP. The State reserves the right to negotiate additional
debt types under the resulting contract.
Page 36, RFP Section 7.5 – Contract Cost (20 Percent): This section has been modified to read as followed:
Overall, a minimum of 20% of the total evaluation points will be assigned to cost. One or more of the preferences
referenced under Section 2.13 of the RFP may affect the cost amount used for evaluation. The lowest cost proposal
will receive the maximum number of points allocated to cost. The point allocations for cost on the other proposals
will be determined through the method set out in Section 2.16 of the RFP.
Page 42, RFP Attachment E– Contract Proposal Form: This attachment has been deleted and new form has
been provided.
PAGE 2 OF 3
------------------------------------------------------------------------------------------------------------------------------------------Questions Received:
-------------------------------------------------------------------------------------------------------------------------------------------Q 1. The RFP states that proposals “should not be stapled or hardbound to facilitate easy reproduction.” Are 3ring binders acceptable?
A.
Yes.
Q 2. Attachment E – Cost Proposal Form: The table in this attachment has three fields. The Offeror is required
to provide the “Collection Fee Percentage Offered” in the second column. What goes in the third column
labelled “Total Cost to be Evaluated”?
A.
Offeror was expected to multiply the Estimated Value of Accounts against the propose fee in order to
arrive a total cost that will be used for evaluation purposes. This was not clear in the instructions.
Please use the “Revised” Attachment E posted in the solicitation announcement.
Q 3. Attachment E – Cost Proposal Form: In the example on the form, the collection fee offered is .0612%,
which would mean a collection fee of less than one tenth of one percent (>0.10%) of the amount recovered.
This value is far below industry standards. Was it a clerical error, and the amount represented should’ve
been 6.12% or .0612 without the “%” sign?
A.
Yes. It was a clerical error. Please use the “Revised” Attachment E posted in the solicitation
announcement.
Q 4. In the Amendment #2, response to one of the questions (first question on page 3) was that “Currently the
expectation is first-party collection treatment”. Typically, first-party collections are performed on the
client’s system. Is the expectation that each third-party collection agency that is selected by the master
vendor would:
 utilize their own technology for this first-party collection work;
 work off the collection platform of the master vendor; or
 work off the State’s CGI/ERP system.
A.
The expectation is for the collection agencies to utilize their existing collection platform when
collecting outstanding debts under first-party treatment. This may include approved state branding
for any notifications sent to the debtor and call scripting to recognize the collection agency is calling
on behalf of the State of Alaska.
Q 5. Has the revised cost proposal form been released yet?
A.
New Cost Proposal Form has been issued. Please use the “Revised” Attachment E posted in the
solicitation announcement.
Q 6. Will the deadline be extended to allow enough time for shipping our response?
A.
The Deadline for Receipt Proposals has been extended.
PAGE 3 OF 3