Government of Karnataka
Department of Treasuries
HELPDESK QUERIES
User can reach out to Helpdesk and raise the issues/concerns via e-mail or Phone or by
WhatsApp
Email ID : [email protected]
Phone Number: 18004254252 / 9241300300
WhatsApp Number: 8050031331
OR
User can raise a ticket for their issues in K II portal(https://k2.karnataka.gov.in), by
following the procedure given at end of this document.
OR
User can raise a ticket in K II application in his/her login through following path which is
visible at top right corner of the Home page of Khajane II application.
PATH: Helpdesk Incident Management
Following Details are required from Users while raising an issue or concern
1) Bill related issues
 Pay bill number or Token number.
 Error occurred screenshot.
 Issue description.
 DDO code
 Contact number.
2) DSC issue
a. DSC not working
 KGID of the respective DSC user.
 Error occurred screenshot.
 Issue description.
 DDO code
 Contact number.
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Government of Karnataka
Department of Treasuries
b. DSC serial number mismatch issue
 DSC serial number screenshot.
 DSC token serial number screenshot.
 KGID of the respective user.
 DDO code.
c. DSC PIN is not working
 DSC serial number and token serial number.
 Error occurred screenshot.
 KGID of the respective number user.
3) Primary Post Mapping
 DDO Code.
 Required primary post.
 Filed office name.
 KGID.
 Pay slip of the respective user.
4) Secondary Post Mapping
 KGID number.
 Admin dept.
 Directorate Dept.
 Field Office Name.
 Cadre.
 Secondary post.
 Attachment of office order copy and Authorization letter.
 Contact number.
 K1 DDO code.
 Contac number.
5) Password reset
 KGID.
 Registered contact number.
6) TAN number updation
 TAN number.
 DDO code.
 KGID of the user.
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Government of Karnataka
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7) Unable to view/print 62 B report
 Token number.
 Error occurred screenshot.
 DDO code.
 Contact number.
8) MICR code update in Khajane-2
 Bank branch cancelled cheque leaf or pass book front page scan copy .
 Contact number.
9) Incorrect Recipient type
 Recipient ID.
 DDO code.
 Issue descripation.
 Contact number.
10) To know Recipient ID of a particular bank account number
 Bank account number.
 Contact number
 DDO code.
How to raise a new ticket in Khajane II application
 User has to select the Location, Problem type, Problem Category, Summary and
Description
 Upload the issue screen shot.
 Enter the Captcha and click on Submit button.
 Note the ticket number to check the status.
How to check the status of an existing Incident using ticket number
PATH: Helpdesk Incident Management Check Incident Status
 Enter the ticket number and click on search button
How to raise a new ticket in Khajane II portal (https://k2.karnataka.gov.in)
 User has to click on Helpdesk hyperlink
 User has to enter the First Name, Last Name, Mobile number, E-mail ID & select the
Location, Problem type, Problem Category, Summary and Description
 Upload the issue screen shot.
 Enter the Captcha and click on Submit button.
 Note the ticket number to check the status.
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Government of Karnataka
Department of Treasuries
How to check the status of an existing Incident in K II Portal using ticket number


User has to click on Helpdesk hyperlink & click on Check Incident Status
Enter the ticket number and click on search button
User can also share their feedback by sending an email to [email protected]
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