FFTMonthlySummary:January2017
BRADSHAWMEDICALCENTRE
Code:P92008
SECTION1
CQRSReporting
CQRSReporting
FFT001
FFT002
FFT003
FFT004
FFT005
FFT006
FFT007
FFT008
FFT009
FFT010
FFT011
FFT012
70
17
4
1
1
0
0
0
0
93
0
0
Notes: 1. TheCQRSReportingtablescoresaboveshouldbeentereddirectlyaspresentedintotheCQRSSystem.ForfurtherinformationpleasecontacttheCQRSservice
deskon08004402777oremailthematcqrsservicedesk@gdit.com.Pleaseselectthe'DataSubmission'tabfromthemainmenu.
SECTION2
ReportSummary
327
SurveyedPatients:
93
Responses:
ExtremelyLikely
Likely
Neither
Likelynor
Unlikely
Unlikely
Extremely
Unlikely
Don’tKnow
Total
70
17
4
1
1
0
93
70
17
4
1
1
0
93
75%
18%
4%
1%
1%
0%
100%
SMS-Autopoll
SMS-UserInitiated
Tablet/App
Web/E-mail
ManualUpload
Total
Total(%)
SummaryScores
94%
2%
4%
NHSScoringGuidance
RecentguidanceissuedbyNHSEnglandhasconfirmedthemoveawayfromthe‘NetPromoter’scoringmethodologytoasimpler‘PercentageRecommended’and
‘PercentageNotRecommended’method.
Thepercentagemeasuresarecalculatedasfollows:
Recommended(%)=
NotRecommended(%)=
extremelylikely+likely
extremelylikely+likely+neither+unlikely+extremelyunlikely+don'tknow
extremelyunlikely+unlikely
extremelylikely+likely+neither+unlikely+extremelyunlikely+don'tknow
x100
x100
ForfurtherinformationabouttheselectionofthescoringmethodpleaseseetheNHSFFTReviewpublishedinJune2014here:
http://www.england.nhs.uk/ourwork/pe/fft/fft-test-review/
SECTION3
PracticeScoring
PracticeScore:'Recommended'Rank
YourScore:
94%
PercentileRank:
80TH
0%
50%
100%
Lower
Mid
94%100%
HighScore
53%
LowScore
Notes: 1. Displaythe'Recommended'scoreandpercentileforcurrentreportingmonth.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
3. Percentilerepresentshowyour'recommended'scorecomparestoallotherpracticesmanagedbyiPLATO.Yourscoreof80thpercentilemeansyourpracticescored
above80%ofallpractices.
PracticeScore:'Recommended'Comparison
FriendsandFamilyScore
100%
95%
90%
85%
80%
75%
70%
65%
03/01
05/01
09/01
12/01
AllPractices
16/01
19/01
23/01
26/01
BRADSHAWMEDICALCENTRE
Notes: 1. Practicescorecomparisonof'recommended'scoresonly.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
PracticeScore:'Recommended'DemographicAnalysis
Age
Gender
<25
25-65
65+
AllPractices
80%
86%
92%
BRADSHAWMEDICALCENTRE
83%
92%
100%
AllPractices
88%
BRADSHAWMEDICALCENTRE
85%
97%
92%
Notes: 1. Scoresforcurrentreportingmonth.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
FFTScore%
PracticeScore:DayoftheWeekAnalysis
110%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Monday
Tuesday
Wednesday
Recommended
NotRecommended
Notes: 1. PracticeperformancebyDayoftheweek.Representsactualscoreforall'days'duringreportingperiod.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
Thursday
Friday
SECTION4
PatientResponseAnalysis
PatientResponses
14
Responses
12
10
8
6
4
2
0
03/01
05/01
09/01
12/01
Recommended
16/01
NotRecommended
Notes: 1. Totalresponseshistoricbyday.
2. Representsactualresponsesreceivedfromallmethods.
3. ResponsesclassifiedasperNHSguidelines.Seescoringguidancesection.
19/01
23/01
Passive
26/01
SECTION5
PatientFreeTextComments:Summary
Thematic
TagCloud
ReceptionExperience
13
ArrangementofAppointment
11
ReferencetoClinician
27
Notes: 1. Thematicanalysisforcurrentreporting
month.
2. Thematicanalysiscoversthemost
discussedthemesbyanalysing
sentencefragementsandisnotan
exhaustiveanalysisofalltalkingpoints.
3. Tagcloudisrenderedusingthemost
usedpresentparticipleverbs,gerund
verb,adverbsandadjectiveswherethe
wordfrequencyisreflectedintextsize.
helpful
p
disappointing
ca
ri n
good
g
past happy
well getting
olit
e
even
online
professional
lovely
se
ein
g
de
alin
g
fai
rly
mu
ch
ma
gre king
at
an
sw
eri
ng
important
ex really
never
ce
friendly
thorough
l
len medical
efficient
t quick
b
especially
courteous
urgent
swift
completely
no
w
little
just
approachable
ple
a
calm sant
sure
quite
later
ig informative
unhappy
pro
pe
r
wrong
PatientFreeTextComments:Detail
Notes: 1. FreeTextCommentreceivedforcurrentreportingmonth.
2. ClassificationbasedoninitialresponsetoQ1ratherthancontentofmessage.
3. Legend: Consenttopublishcomment/ Noconsenttopublishcomment
Recommended
Firstclasstreatment
Gooddoctorsoundadvice
Reallyhelpfulandinformativestaff
Impecableservicepromtandpolite
Doctor/nurseavbeenfriendlyandhelpfull
Drwongandannepracticemanagerbeingverykindandhelpful.
Excellentcare,service&staff
Promptattentionandcourteousstaff.
DrWongissoapproachableandthorough.Reallyfeelyoucantrusthimandwillgetthebesttreatment.
Professional
Ifeltatease,listenedtoandreassured
Vgoodservice
Alwayshelpfulstaff.
Becauseofthesatisfactionthatigotfromseeingmydoctor,
Iamquitehappywiththedoctorsatthesurgerytheyalwaystreatmewellthankyou
Goodservice
Iwaslistenedtoandtreatedwithdignityandrespect,theDoctorwentaboveandbeyondtomakesureIreceivedthebestcare.
Verygoodclinic.
Neveraproblemgettinganappointment
SatisfiedwithMedicalCentre.Nomoretextsplease.
IgotalltheinfomationIaskedforplusthenursewasveryefficientandappointmentwasontime
I'vebeenwithBradshawsinceIwasababy.NowIbringmychildrenandneverhaveadisappointingappointmentwithanyofthedoctors.
Receptionistsalwayshelpfulandpolite.GPsareexcellent,especiallyDrDykes.
ThereceptionistrealisedthatIdidneedanurgentappointmentandsqueezedmeintoseethedoctor.
Ifindallthestaffatthemedicalcentretobeveryhelpful,nomatterhowlittlethequestionis.Everyoneisfriendlyandthedoctorsareverythoroughduringeachvisit
Pleasantreceptionstaffandafriendlynurse
Thedoctorsarelovely,butyoucan'talwaysgetaquickappointmenttoseetheoneyouwant.
Ihavealwaysfoundthemedicalcentreverygoodineveryaspectfriendlystaffcaringdoctors
Goodserviceandgoodgps
Doctorlistenstowhatyousay.
Helpfulandthoroughgoodinformativeadvicex
Myappointmentwasontime
ExcellentwayIwastreatedtodayx
Theserviceandhospitalityxx
Everyonearepoliteandhelpful
Irangtogetanappointmentandgotseenthesameday
Quickapointmenttoseeanurse
Greatatmakingmefeelimportant
Satisfaction
Becauseialwaysfeelthatlhavebeentreatedfairlyandwithrespect.Thankyou.
Swiftgpappt
Veryprofessional
Istruggledtogetpastthe"official"receptionistlinebutperseveredandsawanursecalledSheliashewentfurtherthanjustdealingwithmyproblem.Shesoughtthehelpofa
doctorwhomanagedtohelpinabigway.Dayslateralthoughnot100%recoveredlfeelverymuchontherightpath.Bigthankyoutothemboth
Goodservice
IonlyregisteredwiththispracticeinSeptember2016.IhadmovedtoOrrellfromwarrington.Firstvisit:noproblems.Thankyoux
Becausethepracticenursewascaring&gavegoodadvice.
Ialwaysrecommend.WorkinnhsandappreciategoodserviceBradshawStalwaysprovide.
Becausestaffwasverypoliteandhelpful.andexplainedeverythingindetail.thankyou
Drahwent
Helpfulstaffanddoctors
SisterJoanneMohankumarisalwaysapleasuretosee
Alwayshappytohelponreceptionandthedoctorsandnursesgoaboveandbeyondtohelpwithproblemsandadvice
Veryefficientservice
Lynnwasreallygoodwithmybrothersreview.Explainedeverythingputusallatease.Keptrobertininvolvedeventhoughiwasansweringthequestions.
Iwastreatedverywell
NotRecommended
Waited25minutespastmyappointmenttime...
Passive
Bookedanappointmentforthismorningfor8-45anonlygottoseethedoctorat9-15,wouldhehavewaitedtoseemeifiwasstuckintraffic
Idon'tthinktheygiveuaproperexaminationwhenyougowithacomplaint
Ishouldofput2not.3ifeelwegetagoodservicespeedofappointmentsisatalldoctorsbutithastobemensioned,idontmindwhoiseebutothersdolikeafamilydoctorone
doctor,andtheonlineserviceshouldhaveaemailfunction
drdykeswasveryefficientandlistenedtoeverythingIsaid,shehasaverykindandcalmpersonalitybutIwasunhappywiththefactIhadbeenbookedinunderthecompletely
wrongnameandageandthenquestionedaboutwhenIhadbookedtheappointmentwhichwasnotmymistake.