Issue 1 Volume 1
First Quarter, 2014
T h e
O f f i c i a l
N e w s l e t t e r
WHAT’S INSIDE?
Editor-in-Chief
Andres M. Licaros, Jr.
I. In My Humble Opinion
Associate Editors
Sharon Hernandez
Noli Garcia
2
Message from the President and CEO
II. The Gold Seal
3
III.The Beginning of a Dream
4
Editorial Staff
Kris Yabes
Marivic Romualdez
Ronald Yacat, Jr.
Ana Maria Jimenez
Ronnie Buenaventura
Sarah Jemah Cristobal
Orly Torres
Albert Henoguin
An interview with the Founding Chair Dr. Jorge Garcia
on how the dream of getting the JCIA Seal began
IV.Go for Gold!
7
Contributing Writers
Steve Almeda, MD
Nicolo Andrei Anonuevo
Nephetali James Baesa
Leilani Joy Igarta
Anecdotes from doctors and staff on the activities
leading to the JCIA survey week.
V. Leading the Patient Safety Culture 11
Insights on Patient Safety by Dr. Steve Almeda, Chair
of Patient Safety Committee.
VI.The Golden Day
Photo Credits
Albert Henoguin
Victor Michael Peria
Glenn Yosores
12
Getting the JCIA Seal and What it means
VII. Centers of Excellence
Secretariat
Precious Bautista
Rodel Morales
15
“With All our Hearts - The Cardiac Team in Focus”
VIII.New Services in Focus
18
I Am Asian is the official newsletter
“The Breast Center”
of the Asian Hospital and Medical
“Chemo Infusion Unit”
IX.Alerts
Health Alert: All about Measles
Safety Alert: Code Orange
X. News and Announcements
Center. The term “I Am Asian”
20
embodies the new
defining
paradigms
the organization — its
aspirations, commitment,
sense
of pride, uniqueness and intrinsic
22
character. The newsletter reflects
this
philosophy
and
provides
insights on what it means to be
part of the Asian Hospital family.
1
In My Humble Opinion
by Andres Licaros, Jr.
“Being Both”
President and CEO
Man’s ability to discover and pursue new knowledge
has been the key to our survival and ability to live a
better quality of life than each preceding generation.
Yet if we take a close look at the living conditions of
the great majority of the populations in two of the
biggest continents namely Asia and Africa, access
to basic needs such as food, shelter and healthcare
remain extremely difficult. As gifted and learned
we have all become, these glaring issues remain
a huge challenge. As we moved in huge numbers
to urban centers thus creating mega-cities, these
issues became even more magnified. The closer we
lived with each other, the more we seemed to ignore
each other. We have lost our sense of community.
From the moment I first learned to recognize a human
being’s face, I have always marveled at this paradox
called life. Why all of us have to live only to surely
die. Each face has his/her own story. Not always ugly,
sometimes beautiful. Why then can’t it be both?
If you are a doctor with thousands of patients in your
list, do you always make each patient’s Quality of Life
improve or be better as you make all of them well?
If you are a nurse doing work at a critical care unit,
do you always make each patient feel that Asian
Mother’s touch as you care for them and relieve all
their pains and discomfort?
If you are a son or daughter of sickly parents, do you
give them more time and touch or you simply send
the money to take care of all their healthcare bills?
The world we live in is a finite element yet the
possibilities looming at the horizon remain infinite.
As often as man has erred and destroyed the earth,
it continues to regenerate and grow. The more we
say our situation is hopeless, the more many of us
become complacent. The more one sets a limit to
what can be done no sooner does someone come up
with a simple yet innovative solution to the problem.
I have a lifetime dream. I look forward to that day in
man’s history when everybody gives the very best
of himself so that most of us can live in happiness
and comfort. To my mind it is possible to create
a healthier community where each member is
responsible for himself while sharing the very best
of himself to make life easier for others. It takes
selfless leadership to inspire excellence. It requires
fierce determination to pursue the goal at all costs.
Doing both simply means being able to embrace
what is difficult to understand and commit one’s self
to a common goal. Writing the algorithm of life that
makes every possibility a reality, this is how it can be
done. This is how the world as we know it in our own
time manages to change in close partnership with
the new generation. The more we want things and
the way we do things to change, the more everyone
wants to keep it where it is.
Being both also means you can become both: Dead
and Forgotten.
Life is too short to be spent sitting down. A few good
men are being called to think, act and inspire others
to stand up and make a difference.
Failure is not an option. Being both is only for the
strong willed, committed and selfless. Not all of us
can do it, but if you firmly believe you can... join me
and let’s get it done.
2
THE GOLD SEAL
What does a Joint Commission International Accreditation (JCIA) mean?
Some Facts about JCIA:
The Joint Commission, formerly known as the Joint Commission on Accreditation of Healthcare Organizations,
and still known more commonly by the acronym, JCAHO, is an independent, not-for-profit organization that
evaluates and accredits more than 15,000 healthcare organizations in the United States. It was founded in
1951. It is the oldest and most prestigious healthcare accreditation body in the world.
JCAHO’s Joint Commission International (JCI) was founded in the late 1990s to survey hospitals outside of
the United States. JCI, which is also not-for-profit, currently accredits facilities in Asia, Europe, the Middle
East, and South America. A count of the JCI-accredited hospitals worldwide shows more than 500 hospitals
in 47 countries.
In order to be accredited, an international healthcare provider must meet the rigorous standards set forth by
the JCI. Those who get the accreditation have reasons to be proud, for it means they have demonstrated very
high quality of patient care and services at par with international standards.
JCI accredited hospitals all over the world experience:
• Improved patient care with fewer complications
• More satisfied, engaged staff
• Better teamwork among doctors, nurses and other healthcare professionals
• More cost effective clinical and administrative processes
• Better safety management and lower exposure to risks and liabilities
• Better corporate image and branding especially with the international market
There are only 6 JCI accredited hospitals in the Philippines --- and Asian Hospital is one of them!
The Asian Hospital and Medical Center’s
Vision, Mission, and Values
Our Vision
We will be the Center of Global Expertise in caring for the
unique needs of our patients and the communities that we serve.
Our Mission
We deliver accessible, world class, compassionate
and integrative healthcare services to every individual.
Our Values
Fairness (“Pantay-pantay na pagtingin, Patas at Walang Kinikilingan”)
Integrity (“Paninindigan, Katapatang Loob, Pagpapakatotoo at Pagkamatuwid”)
Teamwork (“Pagmamalasakit, Bayanihan at Pagkakaisa”)
Excellence (“Kahusayan”)
Respect (“Paggalang”)
3
The Beginning of a Dream
An interview with our Founding Chair, Dr. Jorge M. Garcia
Article by Kris Yabes
Photos by Glenn Yosores
To uplift the healthcare standards in the
Philippines and build a hospital at par with
the world’s best—that was his dream. He knew
it would not be easy, but he was willing to run the
extra miles, to climb every mountain, and pour all
the love he could give.
Dr. Jorge Mance Garcia, more popularly known as
Dr. G, the founding chairman of the Asian Hospital
and Medical Center (AHMC), was just like any
ordinary boy you would see on the streets of Binan,
Laguna . He grew up in a traditional family, played
with his friends, had to be home by 6:00pm for
the Angelus, kissed the hands of the elders, and
was even spotted in cock-fighting arenas selling
‘palamig’ and slices of tropical fruits like pineapple
and watermelon.
Little did he know that someday, he would make it
big in the field of heart surgery, not only because
of various global recognitions but also because
of the way he would change the paradigms in the
Philippine healthcare industry.
Dr. G got his degree in medicine at the University of
Santo Tomas where he was trained and inspired by
Dr. Benjamin Belmonte, a pioneering, Filipino heart
surgeon in the 1960’s. He himself specialized in
cardiovascular surgery, and would go to the United
States to practice heart surgery. It was during
those times that he saw the stark contrast between
healthcare practices in the United States and a
developing country like the Philippines. He realized the
limitations of facilities and healthcare in the Philippines.
To uplift the healthcare standards in the Philippines and build
a hospital at par with the world’s best—that was his dream.
“There was no hospital built for the past 25 years,” as
Dr. G recalls. Heart surgery in the Philippines during
that time was not fully supported. The country was
not yet ready for complex technology.
And then, in 1989 in one of Dr. G’s trips back to his
homeland, he and his colleagues set up an instant
heart surgery program in Makati Medical Center. “It
was very successful,” he says. “We were doing a
good job despite the facilities and environment that
we had. But, in order for us to be more efficient and
be able to say that we were at par with developed
countries in terms of the delivery of heart care we
were providing, we finally thought of building a
hospital.”
Building a hospital at par with international
standards! Dr. G’s experience in the United
States became the benchmark for the hospital
that he was dreaming about.
4
“I’m a doctor with no capability and mindset on how
to go about it,” Dr. Garcia humbly admits. Luckily,
three important people motivated and inspired Dr. G.
to relentlessly pursue his dream to put up a hospital:
Mr. P. Lim, the owner of Manila Peninsula Hotel,
former President Fidel Ramos, and former Bangko
Sentral Governor, Mr. Gabby Singson. All of them
had a common push --- for Dr. G to build his own
hospital comparable to US standards: modern,
hotel-like, bigger and providing better hospital
care.
It was not always blissful. In the late 1990’s, the
Philippines was hit hard by the Asian Economic
crisis. They experienced a lot of construction delays.
The peso deteriorated and dissuaded investors from
putting in more money. Despite the problems , the
group of believers persisted, Dr. G recalls, “Everyone
of us wanted to see this hospital succeed, not just
because of me. They saw that we really needed a
good hospital.” With resolute determination and
unbending will, Dr. G. and the rest of the board
found ways to keep the dream alive and vibrant.
That did not come easy. Fortunately, he met the
dynamic businesswoman, Ms. Evelyn Singson, over
dinner and started the discussion about the hospital
dream. Dr. G also told his close friend, Dr. Floro,
about his endeavor. That was where the road to his
dream became more crystallized.
In 2002, after a lot of ardent struggle and great
challenges the birth of Asian Hospital and Medical
Center finally took place. “We were able to do it!
The board really did a fantastic job.” Dr. G proudly
declares, candidly admitting that he almost cried
during the inauguration.
‘If you like what you are doing, if you have a passion for it,
chances are you will achieve your heart’s desire.”
Dr. Floro was so thrilled about the idea and organized
a meeting in the United States. They presented the
plan to both Filipino and foreign doctors and were
just overwhelmingly pleased with the support and
interest of their colleagues. They put their funds
together and thanks to Ms. Singson’s perseverance,
got more investors such as Unilab, Vista Healthcare
and Insular Life. And in 1998, the ground breaking
of the soon-to-rise tertiary healthcare institution
finally came about.
They invited their foreign partners from the United
States and were just so delighted with the result.
To complete the operations of the hospital, Dr. G.
modestly requested assistance from his retired CEO
friend from the US to run the hospital for a few months
at no cost. This only showed that the dream was
meant to happen, pushing through against all odds.
More spacious doctors’ clinics, comfortable waiting
lounges for patients and guests, bigger and more
equipped patients’ rooms with a more comfortable
healthcare experience in a modern facility, and even
a grand lobby that welcomes you as if you are entering
Dr. G with the AHMC Thoracic Cardiovascular Surgery Team
5
a 5-star hotel. All these features of the Asian Hospital
set a new paradigm in the Philippine healthcare
industry. It suddenly transformed the mindset of
the hospital owners and administrator, and paved
the road for others to follow. It is the pride of Asian
Hospital to have spearheaded such transformation
from the usual drab hospital atmosphere to a
warm, inviting, world-class healthcare facility.
But the dream was not yet complete. The journey
of excellence never stops.
When the MPIC Group acquired the hospital in
December 2011, Dr. G continued pursuing his
dream of excellence. He relentlessly advocated the
quest for the Gold Seal—the Joint Commission
International (JCI) accreditation. With the full
support of the Board and the Management, Dr. G
found strong allies in his quest for that dream of
excellence.
After the ardent struggle through all those years, Dr.
G achieved his heart’s desire. In November 2013,
the Asian Hospital earned the Gold Seal—the JCI
accreditation.
“Joint Commission International (JCI) Accreditation
is just like a feather on the cap. But it’s like Board
Certification. It’s nice to have. However, it’s not the
only means of telling the world that you are providing
the best care in the country,” Dr. G shares. “It is
just one of the many ways to tell the world how
much we value patient safety.”
As we move forward, Dr. G can only think of well
wishes and hopes that the healthcare industry would
continue to improve in terms of overall patient care.
That is how he envisioned Asian Hospital to be—
offering first-rate compassionate care to every patient.
In more than 12 years of journeying with Asian
Hospital, Dr. G. has learned to keep an open-mind.
He always listens especially to ideas from the
younger generation. “Just because you’re successful
and you’re well-known doesn’t mean that everything
you do and everything you say will be the rule. You
don’t do that. That will be the end of progress if you
start thinking that way,” Dr. G wisely ponders.
After all the battles and struggles, after all the
mountains he had climbed, after all the miles he
had travelled, after all the monuments he had built,
Dr. G knows it all. Dreams do come true. ‘If you
like what you are doing, if you have a passion for it,
chances are you will achieve your heart’s desire.”
Dr. G with Dr. Rodrigo Floro
Dr. G with Family
Dr. G with Kris Yabes
6
Go for Gold!
The Journey of Excellence - A Retrospect
By Albert Henoguin & Leilani Igarta
“With blue penetrating eyes, the elegant lady glanced at me and asked, “Who is the newest addition
to your staff here?”
Dumbfounded by the presence of the guest standing in front of me, my world stopped for about
three seconds. I felt the blood in my face drain as my heart sank to the pits. At that point, I wished
the ground would swallow me so I could disappear without a trace.
Regaining my senses, I uttered with a squeak, “ Miss Norton, I am the newest staff.”
With bated breath, I waited for the first bomb to drop. Miss Norton, the JCI surveyor, and everyone in
the room were looking at me. My entrails squirmed with tension. The pressure was overwhelming.
I felt I was very close to getting diarrhea.
After that , things went so fast—folders and documents passing from hands to hands, one question
after another. Thank God, my colleagues were at the sidelines giving me moral support, motivating
me like a band of cheering squad. If not for them, I would have sank to the depths of the earth.”
Kristine Laurilla
Nurse, Cardiac Catheterization Laboratory
In a nutshell, such was the drama that everyone might have experienced during the JCIA Survey Week last
November 2013. It was harrowing to some, nerve wracking, maybe. But one thing is certain, it was one-of-akind and a very great learning experience.
Here, we want to share the personal glimpses and insights of some of the staff, the doctors, and the
management as they travelled along the challenging road - training blitz, fire drills, VMV cascades, mock
surveys and all other fun activities leading to the survey week.
Memorable Encounters
“The most memorable part of the JCIA experience was
when I was able to learn and apply the words “ Keep
Moving Forward.” There were lots of hurdles that we
encountered but people learned how to understand,
accept, and keep moving forward towards one goal. It
was an amazing feeling and until now, I keep those little
words close to my heart, “ Keep Moving Forward.”
Ma. Trixia Kay Mahusay
Assistant, Human Resources Department
7
“During the JCI Survey Week, I had many sleepless nights.
Waiting for my turn to be audited was nerve-wracking. I
was really nervous. Just seeing the surveyors made
me tremble. But when I finally met them, all the tensions
vanished. I was able to answer and give the surveyors
what they needed. The preparations made it all easy.”
Alnie Medina
Center for Women’s Health
“The many months of preparation , the teamwork and
camaraderie along the way and everyone working for a
common goal was amazing.”
Elfie Novela
Supervisor, Hearing and Dizziness Unit
“I was privileged to meet and talk with the whole team of
JCI surveyors last November.
They were very friendly yet tough. I learned a lot from the
surveyors—they acknowledged the good points that they
observed in our unit and also made valuable suggestions
for Improvement.”
Kristine Joy Palacpac
Nurse, Heart Station
“When my patient’s chart was chosen for the audit, it
was truly unforgettable. It felt as if the fate of the hospital
getting the JCI accreditation was on my shoulders. Every
doctor in the hospital did not want to drag the whole
organization down.”
Dr. Juan Dionisio Foronda
Cardiology Department
“Our whole Department was humbly touched when Ms.
Ott, one of the surveyors, gave us a cake. She did not have
any cash and had to borrow money from someone just to
give us that cake! The simple gift was unexpected and
we felt truly appreciated. She must have seen something
wonderful in what we were doing for the hospital!”
Avel Bathan
Manager, Facilities Management Group
“The conversation with Ms. Ott meant a lot to me. With
her sincerity, she opened my eyes to a lot of possibilities
for our unit and the entire hospital.”
Noel de Leon
Radiology Administrative Supervisor
AHMC staff during the training blitz
Challenges and Sacrifices Along the Road
“I had a new born baby during the survey week but I had
to leave my daughter to be in the office as early as I could
to prepare for the requirements of our unit.”
Elfie Novela
Supervisor, Hearing and Dizziness Unit
“During the preparation, we had to always go home late at night.”
Realyn Shane Aspuria
EEG Technician
“We had to work beyond our duty hours to comply with
the requirements. We had to study and master the JCI
handbook .”
Kristine Joy Palacpac
Nurse, Heart Station
“Going out of our way to assist our superiors for the paper
works, helping the unit in every way we could.”
Anne Millette Soledad
Path Lab
“I was enrolled in a post graduate course and I had to miss
some classes in order to join the preparatory meetings in
our department.”
Conrad Ferolino
Staff, Heart Station
“I had to make hospital rounds either very early or very
late in the day. “
Dr. Juan Dionisio Foronda
Cardiology
“I had to attend several seminars; I had to complete my
requirements as a consultant.”
Dr. Lemuel Del Rosario
Occupational and Family Medicine
AHMC staff & officers during the VMV cascade
8
Winners: Ms. Fattie Hornilla. Manager Adult & Pedia Care
AHMC Chorale during the “Feeling Gold Ka Na Ba?” Party
“I attended JCI Trainings regularly, edit Fire Plan in
our department. We adjusted to using new forms. We
practiced everyday to use the new guidelines.”
“As a doctor, the JCI experience helped me to be a more
competent doctor and become more aware of the policies
and procedures of the hospital.”
Rhyzzalyn Reyes
Center for Women’s Health
Dr. Marissa Garcia
Department of Occupational and Family Medicine
“We worked long hours to improve the system of our unit
and accomplish many requirements.”
“The JCIA journey instilled in me a sense of self-discipline,
adherence to excellence. The process resulted in the
improvement of our different systems in the hospital.”
Dr. Marissa Garcia
Occupational and Family Medicine
Kristine Joy Palacpac
Nurse, Heart Station
“I had to contact my friends abroad whose hospital was
JCI accredited. I got useful information on what and how
to prepare the data. This helped me a lot in answering
the questions.”
“I became more aware of policies concerning my
department and the hospital. It also developed familiarity
among the employees within each department. This
strengthened my sense of belongingness to the group.”
Dolores Pambid
Manager Radiology Department
M. Del Rosario
Staff, Cath Lab
Lessons Learned, Insights Gained
“The experience made me appreciate better the value of
Teamwork to achieve one goal.”
Edrian Narvadez
Radiology CT & MRI Supervisor
“I became more observant and curious about all
the improvements we made to comply with the JCI
requirements. I wanted to make sure that we consistently
maintain what we have and ensure that we will continue
to align with requirements. “
Dolores Pambid
Manager Radiology Department
Doctors & Consultants having a good time during the
“Feeling Gold Ka Na Ba?” party
9
Training Blitz
Mr. Licaros during one of the Kamustahan with the Boss
“We should know by heart all the things that we do and we
should practice what we preach. There are no excuses.”
Noel de Leon
Radiology Administrative Supervisor
“ The experience made me more focused in my work.”
EV Larics
Center for Women’s Health
MC, it made me
“As a staff of AH
d
g, passionate an
more hardworkin
job-centered.”
Mark Calundre
Staff, Cath Lab
Mr. Licaros during the JCIA closing meeting
The year 2013 will be etched forever in the
history of Asian Hospital and Medical Center.
For those who had been at the battlefronts
during the JCIA Survey Week, there were
many unforgettable memories and personal
stories to be told. For those who cheered at
the sidelines, there were equally memorable
tales to tell. There were personal sacrifices that
had to be endured .The lessons learned and
insights gained from the whole process are
“The experience boosted my self-confidence.”
Mary Ann Villones
Pathlab
“Now, I need to do a lot of hand washing.”
Dr. Cecilia Reyes
Center for Women’s Health
“I realized , I need to sign more documents.”
truly valuable. It was an enriching experience,
personally and as a team. Everybody was
following the beat of the same drum. Indeed,
it was the collective journey of
everybody,
the journey of the Asian Hospital and Medical
Center in its Quest for the JCIA seal, the
affirmation of excellence.
Dr. Juan Dionisio Foronda
Cardiology
Our CEO with some AHMC staff during the “Feeling Gold
Ka Na Ba?” party
Mr. Licaros with Mr. Arman Mamaclay, one of
the Service Excellence Awardees
10
Leading the Patient Safety Culture
By Dr. Steve Almeda, FPCEM
I do not recall the exact date when I was unexpectedly
made Asian Hospital’s head for patient safety. I was
summoned to the office of the Chief Medical Officer
where Dr. Rosas was meeting with Dr. Acuin and
Dr. Adiviso. I somehow had an inkling that this was
in connection with our quest for JCI accreditation,
which at that time, had just gotten off the starting
line. I was invited to join them and was told right
away that we needed someone to take charge of
patient safety and that they were as one in thinking
that I was the right man for the job. “Why me”, I
asked. All I had was a rudimentary idea on what
patient safety meant though of course, it meant the
safety of all patients at AHMC or something like that.
The three were quite insistent and convincing so I
said “Yes Sir!” full in the notion that I had no notion
of what I had gotten myself into. So to speak.
In the months that followed, we inspired the
principles of quality care and patient safety into the
hearts and minds of every member of our AHMC
family. And motivated those among us to religiously
attend the seemingly endless meetings to learn and
eventually teach to the other members of our staff
the JCI standards that, in less than a year, became
common parlance in our corridors. We had clinched
the GOLD, though I felt that patient safety was still
not fully understood by the majority of our staff. So
what is it?
Quoting the World Health Organization (WHO),
“Patient safety is the absence of preventable harm
to a patient during the process of health care.”
We as health care providers need to ensure our
patient’s safety. We need to understand that the
concept of patient safety is focused on preventing
medical errors. But before we can prevent them, we
need to know what they are and why they occur.
Easy to say, but very complex once you start to
really think about it and try to consciously apply it.
Most health care professionals are drawn to health
care out of a desire to help others. We undergo
rigorous training and screening processes to make
sure we have what it takes. Harm from medical
errors is not in our nature to inflict but it happens
never the less. Majority of these errors go unnoticed
and are not reported because no real harm had
reached the patient. The six International Patient
Safety Goals we adopted, target the root causes
of these medical errors. It is my firm belief that we
must make these six goal and others, inherent in
our culture. There must be no gray area, no “pwede
na” mentality, no budgetary constraints in complying
with these safety standards. We need to change how
we view medical errors and refrain from seeking to
blame the providers involved but rather examine the
systems that may have failed. Every member of our
Asian Hospital community can make a difference
in improving patient safety by internalizing four
behaviors, fully under one’s control. These are:
1. Follow safety protocols - (using 2 identifiers,
safe surgery check list)
2. Speak up when you have concerns - (seeing
liquid or debris that may lead to a fall, or a
co-worker fails to do hand hygiene)
3. Communicate effectively (Situation, Background,
Assessment, Recommendation – SBAR)
4. Take care of yourself - (do not work when you
are exhausted, lacking sleep, or feeling sick)
Keeping these four (4) basic behaviors in mind will
help any one of us to realize that patient safety and
quality care are not difficult to achieve. Medical
errors will always crop up now and then because it
is in our nature as humans to err, but as providers
of health care, we all adhere to this very familiar
phrase, “First do no harm.”
From the EDITORS:
Dr. Steve Almeda is the Head of Asian Hospital’s
Patient Safety Committee and Chair of the Emergency
Services Department. He has been an active AHI
staff since its humble beginnings in 2002.
11
The Golden Day – Sealing the Seal
Getting the JCI Accreditation and What It Really Means
By Noli B. Garcia
The Conference Room was filled with silence. The
world stood still as the people inside the crowded
room awaited the verdict. Some folded their hands
and invoked the heavens, praying for a favorable
outcome. Some had their doubts but remained
resolute. As they waited, the flashbacks raced in
everyone’s mind—the months of ardent preparation
and hard work, the sleepless nights, the nervewracking encounters with the surveyors, the personal
and emotional investments of each one, the anxieties
and the skepticism, the hope and the fears.
“Are we going to get the Gold Seal or not? Will all our
efforts for the past months pay-off or not? Will the
dream be realized or not?” The questions lingered.
But behind the doubts was the unwavering belief that
everything would be alright. The dream ,nurtured by
the founders for the past eleven years and fuelled
by the deep passion of the top management, must
not fail.
Then Ms. Norton, the spokeswoman of the JCI
surveyors, spoke with a stoic face. She enumerated
the four decision criteria that served as the basis of
their evaluation. She looked at the people crowding
the room and uttered without blinking, “ Now for
the fourth and most difficult decision criterion….”
She paused like a judge about to give the verdict.
The moments ticked so painfully slow. Then she
continued with a stern voice, “ We believe Asian
Hospital has successfully met the requirements of
the four decision criteria.” Ms. Norton finally smiled,
“ And you know what that means! Congratulations! ”
The room suddenly burst with applause, with shouts
of relief and joy. “ We’ve made it! We’ve made it!”
Amidst the jubilation, people hugged each other,
congratulated each other. Tears flowed from the
eyes. There was a sense of oneness, a kinship
strengthened by a singular goal and a common
struggle. The Asian Hospital—the staff, the doctors,
the management—like one big family rejoiced.
That was how it felt on that golden day, November
29th, 2013, when Asian Hospital and Medical
Center earned the JCIA Seal.
What does the JCIA Seal mean to you? We asked
the AHMC staff, doctors, and patients about their
insights.
12
Voices of the AHMC Staff:
“The Gold Seal means so much to every single individual
in AHMC. It was the hallmark of ten months of preparation
and eleven years of aspirations. We were inspired by our
Kapitan and was driven by one common desire. We don’t
just deserve the Gold Seal. We earned it!”
Aimee Martinez
HR Senior Manager
“This is the fulfillment of my dream for Asian Hospital,
we now belong to an elite group, we are one of the best
hospitals in the world.”
Noel Ligaya
Pain Resource Nurse
“It is a proof of quality and competency in all aspects of
Asian Hospital care.”
Ana Sario
Supervisor, Lifestyle Medicine Center
“The Gold Seal for me is the start of a never ending
commitment in serving our internal and external
customers with unique quality service.”
Marvin Dellagas
Assistant Manager, Housekeeping
“It means a big boost for my self-esteem knowing that as
a JCIA frontliner, I am doing something really good.”
Maureen Arriola
Staff Nurse
“The Gold Seal means prestige and we are globally
competitive.”
Baby John Napa
Center for Executive Health
“Having the Gold Seal means quality patient care, better
reputation , and more local and international patients.”
Ellen Santiago
Staff Nurse Breast Center
“I am proud to be a nurse in AHMC.”
Joie Ballo-Allo
Nurse, Center for Executive Health
“Pride and Confidence! It made me feel proud to be part
of the AHMC family and confident that we are giving
excellent quality service to our patients.”
Anne Millette Soledad
Path Lab
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Voices of Our Doctors:
Voices of Our Patients:
“Getting the JCI Seal confirms my belief that Filipinos are
capable , not just of individual greatness but also of building
amazing organizations if given the opportunity and support.”
“As a regular patient at Asian Hospital for the past eight
years, I believe the JCI Seal is the testament that the
Hospital has consistently delivered the highest standards
of patient care. It is one of the few healthcare facilities in
the Philippines providing world class health care.”
Dr. Jose Acuin
Quality Director, AHMC
“It means we are truly driven to make Asian Hospital a
safe and patient-centered institution.”
Dr. Esteban Almeda
Chairman Emergency Department
“It means that Asian Hospital provides the level of quality
healthcare that I would want for my own family.”
Dr. Antonio Javellana
Chairman Utilization Committee
“I see it as a challenge for us to step up and show our
commitment to provide world-class, holistic , and humane
patient care. It is time for us to show how Filipinos care
for our patients. Let the Filipino hospitality shine through.”
Dr. Lionel Baniqued
Medicine Department
“The Gold Seal gives me so much honor and pride as
a doctor working in a hospital, interacting with fellow
professionals who share the same goals and commitment.
It gives me confidence that my patient will have a high
quality care at par with international standards.”
Dr. Hermogenes Villareal
Chairman Department of Dentistry
Aileen Archibald,
Muntinlupa City
“It assures me that I am receiving world-class health
care that adheres to strict international standards.”
Astrid De Leon
Parañaque City
“The JCI Accreditation made me more confident in
availing the medical services of Asian hospital. “
Nestor Tolentino
Las Piñas City
“It means , at Asian Hospital, I am safe and will get well
at the soonest possible time, and at the least possible
costs.”
Nelson Zaragoza
Calamba City, Laguna
“ It means patients are taken cared of very well, medically
and personally.”
Rey Jamora
San Pablo City
The voices resonate loud and clear—resolute, triumphant, confident, proud. But the Asian Hospital’s journey of
excellence does not end with the JCIA Seal. Rather, it is just the beginning. The search for excellence never ends. The
JCIA Gold Seal is the symbol of the institution’s accomplishment , but most of all it is the testament of our continuing
effort to strive for excellence and ensure the well-being of all the patients that enter our doors.
We are living the dream. But that is not enough. The dream must be nurtured , nourished by the commitment and
dedication from every one. While we savor the moment, let us look forward to 2016 and beyond!
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CENTERS OF EXCELLENCE
With All Our Hearts
The Asian Hospital’s CARDIAC TEAM -- In Focus
By Noli B. Garcia
How do you fix a broken heart?
How do you prevent the heartstrings from tearing apart?
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Look no further. Here at the Asian Hospital and Medical
Center, we have the Cardiac Team that can mend or soothe
the wayward hearts. Our dedicated team of heart care
experts is committed to provide the personalized care
you deserve. Using a comprehensive, multi-disciplinary
approach, we offer state-of-the-art procedures performed
by highly-skilled cardiologists, surgeons, and cardiology
staff. They will be glad to assist you and respond to your
unique needs from diagnosis, treatment, recovery, and
return to total wellness.
Personalized Care: We Know It By Heart
Our Cardiac Team of highly-experienced professionals is
specially trained in the care of cardiovascular patients.
We provide expertise as well as compassionate care by
listening to your concerns, offering encouragement or by
simply giving a warm smile or a comforting hug.
Our Cardiac team includes:
While you are at the Asian Hospital and Medical Center
(AHMC) your physician and members of the Cardiac
Team will prepare a customized plan of care for you.
This plan will be shared in detail to you and your family.
You will fully know what to expect regarding your stay,
medications, dietary needs and physical activity after
you leave the hospital. The individualized treatment is
designed to ensure your total well-being.
Cardiologists.
Renowned and vastly experienced specialists who are
experts in preventing, diagnosing and treating heart
disease and other conditions that affect the heart and
blood vessels.
Interventional Cardiologists.
Specialists who have received advanced training in
prestigious institutions, and experts in using minimallyinvasive, catheter-based procedures to diagnose heart
and vascular conditions like blocked arteries or damaged
heart valves.
Catheter-based techniques such as balloon angioplasty
and stent placement are examples of interventional
cardiology.
Electrophysiologists.
Cardiologists who have taken additional training to
become board certified in electrophysiology will help
arrhythmia and heart failure patients maintain a healthy
heart rate and rhythm, with implantation of pacemakers
and other heart devices.
Cardiothoracic Surgeons and Vascular
Specialists.
Our surgeons and specialists offer the highest quality
care from diagnosis, through surgery and on to recovery.
Our surgeons have extensive years of experience
and you can count on their expertise, innovation and
compassionate care.
Cardiovascular Technologists
and Cardiac Nurses.
Together with our doctors, these highly specialized
technologists and advanced practice nurses have
received specialized training to support in the diagnosis
and caring for the unique needs of patients with
cardiovascular diseases.
What We Offer: Excellence in “Matters of the Heart”
1.
Diagnostic Services (Non-Invasive)
To accurately diagnose heart disease, Asian Hospital
offers a comprehensive range of state-of-the-art services
including:
Cardiac Stress Test. The patient walks on a
treadmill to monitor the heart, pulse and blood
pressure during exercise and detect the presence
of coronary artery disease.
Computed Tomography (CT Scan). A painless,
sophisticated procedure that uses radiation and
computer technology to create a detailed, crosssectional picture of the heart and blood vessels.
Echocardiogram. With the use of ultrasonic waves
, images of the heart’s valves and chambers are
produced to diagnose heart function and structural
abnormalities.
Holter Monitor. A small, portable, battery-powered
EKG machine worn by a patient to record heartbeats
over a 24- to 48-hour period.
Magnetic Resonance Imaging (MRI). A powerful
magnetic field, radio waves and a computer are
used to produces clear, detailed images of the heart
and surrounding tissues.
Nuclear Stress Test. Designed to measure blood
flow to the heart both while at rest and during
exercise. This test involves the patient being
injected with a small dose of radioactive dye and
then walking on a treadmill.
Cardiac and Vascular Ultrasound. Sound waves
are used to examine blood vessels and detect signs
of a dilatation or blockage.
All of these tests are performed on an outpatient basis.
Electrocardiogram (EKG). A quick, non-invasive
test that records the electrical activity of the heart,
shows abnormal rhythms and detects signs of heart
attack or heart damage.
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2.
Cardiac Catheterization Laboratory
Cardiac Rehabilitation
Patients come to our Cardiac Catheterization Laboratory
to help restore the pathway to the heart. Our team is
recognized for their expertise in the following procedures:
AHMC’s outpatient Cardiac Rehabilitation program
provides support, education and medically supervised
exercise to patients recovering from:
Angiogram – This procedure uses a special dye
and x-rays to see how blood flows through the heart,
measure a person’s oxygen levels and examine
whether arteries are open or blocked.
• Heart Attack , Coronary Bypass Surgery, Heart
Valve Replacement, and Stable Angina
Angioplasty – the repair of a blood vessel, done
by inserting a balloon-tipped catheter to unclog it or
replacing part of the blood vessel with either a piece
of the patient’s own tissue or a prosthetic device:
coronary angioplasty to widen an artery blocked by
plaque.
Balloon Valvuloplasty – dilation of narrowed
cardiac valves (usually mitral, aortic or pulmonary).
Procedures for congenital heart disease – insertion
of occluders for ventricular or atrial septal defects
Emergency stenting of occluded coronary vessels.
Pacemaker Implantation – These small devices,
inserted under the skin in the chest, help arrhythmia
and heart failure patients maintain a healthy heart
rate and rhythm.
3.
Cardiovascular Thoracic Surgery
If someone has a serious heart or vascular condition
that requires complex or emergency surgery, our expert
cardiothoracic and vascular surgeons provide worldclass heart and vascular care, such as :
• Coronary Artery Bypass Graft ( CABG) • Treatment of conditions such as blockages
of the carotid (neck) artery or renal (kidney)
arteries, peripheral artery disease (PAD) in leg
arteries. In some situations, lifestyle modification
and medication can reduce serious leg pain and
damage caused by PAD.
At Asian Hospital , vascular care is provided by
a collaborative, multidisciplinary team made up of
experienced, board-certified cardiologists, radiologists
and surgeons. Patients with vascular disease are treated
with a combination of medication management, diagnostic
ultrasound, imaging and cardiac catheterization; and,
when needed, vascular surgery.
4.
Critical Care for Patients
We also provide comprehensive Critical Care for patients
with serious cardiovascular disorders and complications,
specially those who undergo cardiovascular thoracic
procedures like coronary artery by-pass, angioplasty,
or those recovering from heart attack. Our specialists
provide meticulous care to ensure quick recovery.
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5.
Programs are designed to help patients return to normal,
daily activities as quickly and safely as possible. This 6to 12-week program is customized to meet each patient’s
individual needs, providing:
• Added Knowledge about Heart Disease
• Clearer Understanding of Your Personal Risk Factors and How to Reduce Them
• Improved Physical Fitness and Well-Being
• Encouragement and Emotional Support
Stress management techniques are also discussed during
group education and individual counseling sessions.
Treatment Success
Teamwork, strict compliance to protocols, dedication to
duty, and a strong work ethic have enabled the Asian
Hospital’s Cardiac Team to achieve a high level of
successful treatment outcomes and patient safety. Each
member takes pride in their contribution to the goal
of the hospital — delivering excellent and safe care to
patients in need. The Team is committed to continuous
quality improvement.
Indeed at Asian Hospital, our Cardiac Team takes good
care of your hearts. We become better when you get
better. This we can say from the bottom of our hearts!
The Key Members of
the Cardiac Team:
Dr. Jorge Garcia
Thoracic & Cardio Vascular Surgery
(Founding Chairman)
Dr. Benjamin Luna, Jr.
Section Chief, Non-Invasive Cardiology
Dr. Ernesto Chua
Section Chief, Interventional Cardiology
Dr. Roger Michael Lim
Section Chief, Thoracic & Cardio Vascular Surgery
Dr. Gary Lopez
Section Head, Critical Care
Dr. Patrick Carpo
Head, Heart Station
Mr. Albert Henoguin
Senior Manager, Cardiac Center
NEW SERVICES
Keeping Abreast of Breast Care
The Asian Hospital’s Breast Center Has It All
Breast cancer is a menace—lurking like a monster , ready to overpower the unsuspecting.
In the Philippines, breast cancer is the most prevalent
and the leading cause of cancer-related deaths. It has
alarmingly overtaken lung cancer . In Southeast Asia, the
Philippines has the highest incidence of breast cancer.
To effectively fight this monster called Breast Cancer,
the collective effort of several hands, working in a wellorchestrated manner is needed. This means a multidisciplinary approach, a multi-disciplinary team: breast
surgeon, pathologist, radiologist, medical oncologist,
radiation oncologist, plastic surgeon, the allied medical
staff, and more importantly, the patient herself. Together,
they must discuss and decide the battle plan.
With this philosophy, the Asian Hospital and Medical
Center has opened its Breast Center, designed as a “onestop shop”, a facility solely dedicated to care for breast
patients and personalized treatment of breast problems.
From screening, diagnosis and treatment , the Breast
Center, located on the 4th floor Tower 2, is fully equipped
to provide efficient and effective multidisciplinary care. The
quality of care adheres to strict international standards .
The multi-disciplinary team of physicians at the Breast
Center is headed by Dr. Aldine Basa, a Breast Surgery
Specialist who was trained in prestigious international
institutions, including Italy, the Breast Center capital of
the world. To crystallize the essence of the new Breast
Center, Dr. Basa states it lucidly, “Every time you visit us,
you are assured of high-quality care and convenience. If
you have a lump, we can have the imaging done here,
you can see the doctor right then and there, we can have
the biopsy also on the same consult, and if it’s benign...
and you want to have it removed on that same day, we
can also do all of that in one place.”
The Asian Hospital’s Breast Center, the biggest of its
kind in the country, takes pride in having a dedicated,
highly trained team of doctors, nurses, and technologists
ready to provide the following services :
• Consultation with a breast surgeon
• Mammography
• Breast ultrasound
• Biopsy procedures including fine needle aspiration,
core needle biopsy, stereotactic breast biopsy and
vacuum-assisted core biopsy
Consultations with breast care experts are held from
8:00 a.m. to 5:00 p.m., from Monday through Saturday,
and walk-in patients are accepted.
The Breast Center is part of the Asian Hospital and
Medical Center’s continuing commitment to provide the
best breast health facilities in the south and win our war
against the dreaded monster called breast cancer.
Dr. Aldine Basa (center) with the Staff of the AHMC Breast Center
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NEW SERVICES
Therapy with the Comforts of Home
AHMC’s Infusion Unit Is Open to Serve
Patients who need infusion therapy, especially those with
cancer, no longer have to stay overnight in a hospital and
can now receive quick treatments with the comforts of
home at the Asian Hospital and Medical Center’s newly
opened Infusion Unit located on the 4th floor, AHMC
Tower 2.
AHMC’s Infusion Unit is open to patients 18 years old
and above who need therapies that last for less than 12
hours. It works with patients with different types of health
conditions including blood diseases, cancer, immune
disorders, genetic abnormalities, gastrointestinal
problems, and rheumatologic disorders.
“Usually, infusion therapy requires hospital stay. With
AHMC’s Infusion Unit, the therapy would be more
economical as patients can go home after a few minutes or
hours of treatment. The Infusion Unit aims to deliver safe,
efficient and effective therapy through our competent,
experienced and well-trained healthcare providers,” said
Dr. Eunice Cutillar, Head of the Infusion Unit.
The Infusion Unit has been designed to make patients
feel comfortable. It has reclining chairs, beds, IV pole
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with infusion pump, CBG machine, emergency cart, pass
box connecting to the pharmacy, nebulizer, hot and cold
water dispenser. To make one feel more at home, the Unit
has a refrigerator, microwave and televisions with DVD.
“We see to it that the unit is well maintained to avoid
contamination and unnecessary exposures. We have
biomedical technicians and preventive maintenance
teams who check the unit and 24/7 housekeepers who
ensure its cleanliness,” Dr. Cutillar said.
AHMC’s Infusion Unit team is composed of a senior
manager, a supervisor and six highly trained nurses who
specialize in oncology care. The nurses are all certified
in giving chemotherapy and biotherapies while some are
certified in pediatric oncology.
AHMC’s Infusion Unit is open from Mondays to Saturdays,
8 a.m. to 5 p.m. For more information, please call Asian
Hospital and Medical Center at (+632) 771-9000 local
8461 to 62 or visit our website at www.asianhospital.com.
DID YOU KNOW THAT?
Some Health Alert tips and updates. Symptoms and Prevention that you must know.
By Nicolo Andrei Añonuevo, RN, MAN
In Focus:
MEASLES
Measles (Rubeola) is a HIGHLY CONTAGIOUS
RESPIRATORY DISEASE. It is spread through the
air by breathing, coughing, or sneezing. It is also
contagious to anyone who is exposed to it and is not
properly vaccinated.
In the Philippines, the Department of Health (DOH)
via the Philippine Integrated Disease Surveillance
and Response (PIDSR) with its integrated disease
surveillance has a process of coordinating,
prioritizing, and streamlining of multiple disease
surveillance systems – public health surveillance
and action. With this framework, in 2012, it was
reported that in the National Capital Region, there
were 239 reported cases of measles. Within the
nearby areas of the Asian Hospital and Medical
Center (AHMC), 11 cases were reported in Las
Piñas, 9 in Muntinlupa, and 13 in Parañaque. Asian
Hospital and Medical Center through the Infection
Prevention and Control Committee (IPCC) actively
participates in the PIDSR reporting. In 2013, there
were 66 cases of measles admitted at AHMC, and
out of this, 31 (47%) were positive for Measles IgM
– the confirmatory test done FREE of charge to
determine present infection to Measles virus.
There are 3 Easy Steps to know if you have Measles:
Step 1: Know if you have fever of 38 °C or more or hot to touch; and
Step 2: Know if you have rashes
Step 3: Know if you have at least 1 of the following: cough, runny nose,
or red eyes
If you have ALL of the following, you may consider yourself as a Suspected Measles
Case – DO NOT PANIC, you may consult your Doctor for management.
PREVENTION is important:
1. Always Wash Your Hands
2. Wear Mask or Follow “Cough” Etiquette
Ask your doctor about the MMR Vaccine
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SAFETY ALERTS
Updates on Issues that concerns patient and staff safety.
By Nephetali Baesa
CODE ORANGE
Every day, we always go about our business In Asian
Hospital as an employee, patient, visitor or a contractor.
But have we ever wondered what we will do in case
something unexpected happens: for example if an
earthquake, fire, chemical spill, act of terrorism or some
other disasters occur.
Our routines change drastically, and we are suddenly
faced with questions of the fragility of our lives. We
should always be ready to confront these situations.
As a JCI accredited organization, the hospital has a
response procedure in case this
happens. CODE ORANGE is the
hospital’s response to emergency
evacuation. Emergency evacuation
is the immediate and rapid movement
of people away from the threat or
actual occurrence of a hazard.
Why Evacuate?
During an emergency, all must recognize the need for and be able to participate in the effective, rapid, and
safe evacuation of patients and their employees while protecting themselves. This is especially important
as the level of the hazard increases. Here are several guidelines:
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● DO NOT PANIC.
● Know your Safety Representative.
● Follow instructions given by your Safety Representative.
● Check possible evacuation routes at once and be certain that there is a free access.
● Wrap ambulatory and non-ambulatory patients in blankets and lead
to the nearest fire exit away from the HAZARD.
● For helpless patients, use stretchers. If stretcher is not available,
wrap in blanket and carry the patient by using the various techniques.
● Do not use the elevators
● Do not go through closed magnetic doors
● Ambulatory people shall proceed to designated evacuation area
● Non-Ambulatory people shall be assisted to designated triage area
● Keep a list of STAFF, PATIENTS AND GUESTS and ensure that all are accounted for.
● Do not leave the assembly area unless otherwise instructed.
● Wait for further announcement
ANNOUNCEMENTS AND EVENTS
Doctor’s Recognition Corner
Congratulations!
Cecilia A. Ladines Llave, MD, PHD, Chief of Gynecologic Oncology Unit of the the
Department of Obstetrics and Gynecology for garnering two (2) national awards in 2013:
The Most Outstanding Oncologist of 2013
given by the Philippine Society of Oncology
The Ramon Lopez Memorial Award of Merit for Community Service
by the Philippine Obstetrical and Gynecologic Society
Evangeline Handog, MD, Chair of the Department of Dermatology for having been
elected as President of the prestigious International Society of Dermatology during
its general assembly at the 11th International Congress in Delhi, India.
Dr. Hermogenes P. Villareal, DMD, Chair of the Department of Dentistry, for being
re-appointed by the International Congress of Oral Implantologist (ICOI) for their
Ambassador’s Circle. The ICOI Ambassadors’ Circle includes several world leaders
in the field of implant dentistry who are taking the extra step to help promote not
only implant education, but also membership in ICOI and commitment to its goals.
Further, Dr. Villareal was also awarded the title of Master of the International College
of Dentists (MICD), a worldwide organization of dentists during the ICD International
Council held in Mexico. This is one of ICD’s highest recognitions.
MVP Olympics 2014
The annual MVP Olympics of the First Pacific Group of Companies was held
last March 15 to 21, 2014 at the Meralco Grounds.
Dr. Marc Reyes, Vice Chair of our Emergency Services Department won
Bronze Medal for Asian Hospital in the Individual Executive Golf Tournament.
Our Dodgeball Athletes trained by our Supervisor for Human Performance
and Sports Rehabilitation, Arman Bajacan and Manager for Rehabilitation
Medicine Amrie Cootauco, also competed in the week-long competition.
Ms. Maren Tarlengco, Staff Nurse at the Emergency Services Department
graced the event as the gorgeous and very smart Ms. Asian Hospital Muse.
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2205 Civic Drive, Filinvest CityAlabang, Muntinlupa City 1780 Philippines
www.asianhospital.com ● Facebook/AsianHospitalOfficial ● Twitter/@asianhospital