FAQs: Viewing your super in
CommBank platforms
From 16 May 2015, the current balance of an Accumulate Plus super account or Retirement Access pension
account in our fund will be visible within the Commonwealth Bank’s NetBank, Mobile App and MyWealth
platforms. Here’s some information to get you started.
Important note about privacy of member information
For account balances to be visible in these CommBank platforms,
member information will be exchanged with the Commonwealth Bank
Group. If you do not want us to exchange information that we hold
about you with the Group for these purposes, you can opt out at any
time by calling us on 1800 023 928 or completing a Request to opt
in/opt out of NetBank, available from our website oursuperfund.com.
au (Forms & Publications > Forms). For more information about how
we manage the privacy of your information, you can view our fund’s
Privacy Policy on our website or contact us for a copy. All information
stored in Group databases is subject to the Group’s Privacy Policy
available at commbank.com.au.
Getting started
How do I get to see my super in CommBank NetBank,
Mobile App or MyWealth platforms?
To see your super or pension account balance in these platforms,
you must hold a Group product that provides NetBank access.
In this case, you’ll automatically see your account balance the
next time you log into NetBank from 16 May 2015 (providing you
haven’t opted out). If you also use the CommBank Mobile App or
MyWealth, your balance will also be visible in these platforms from
16 May.
Your account will be labelled as ‘GroupSuper AccumPlus’ (for
super accounts) or ‘GroupSuper RetAccess’ (for pension accounts)
in these platforms. If you have multiple accounts with us, you’ll see
a listing for each account.
The account number that displays will have a ‘003’ prefix to identify
our fund, followed by your usual 12-digit account number that
begins with ‘0250…’ for super or ‘0530...’ for pensions.
2. Click on your super or pension account name/balance link in
your NetBank or MyWealth screen.
3. In the ‘Create a Secure Link to FirstNet’ page that appears,
your FirstNet Online Identity Number (OIN) will be prepopulated:
a) If you know your FirstNet password, enter it on this screen,
be sure to tick the ‘I agree to proceed...’ box and then
click the ‘continue login’ button. This will open your ‘My
accounts’ page in FirstNet.
b) If you’ve lost or forgotten your FirstNet password, click the
‘forgot password’ link to reset it (you’ll also need to call us
for an authentication code). TIP! Make a note of your OIN
when it’s pre-populated in the ‘secure link’ screen to use in
the ‘password reset’ screen. Once your password is reset,
repeat step 3(a). There may be a short delay while your
passwords synchronise after a reset.
4. Once you set up this secure link, you will not need to enter
your FirstNet login details again—simply click on your super
account name/balance from NetBank or MyWealth and you’ll
automatically go to your FirstNet account page (although
you will need your FirstNet password to confirm certain
transactions).
Note: Although your account balance is visible in the CommBank Mobile App, the
single login feature is not available within the App.
What if I change my password(s) in the future?
If you change either your FirstNet, NetBank or MyWealth
passwords in the future, this should not affect the single login
process once your secure link has been established.
Trouble-shooting if you can’t see your balance
Can I have one single login for NetBank/MyWealth and
my super account?
Why isn’t my account balance showing in NetBank,
CommBank Mobile App or MyWealth?
Yes. Once your account balance is visible, you can set up a secure
single login between NetBank or MyWealth and FirstNet (which is
your online super account site).
If you log into NetBank, CommBank Mobile App or MyWealth after
16 May and you can’t see your Accumulate Plus or Retirement
Access account, here are a couple of trouble-shooting tips to try:
This means when you’re logged into NetBank or MyWealth, you
can click straight through to access your FirstNet super account
without needing a separate password or login details.
1. Are you a NetBank user? You must hold a Group product that
provides a NetBank ID/access in order to also see your super
account balance.
You will need your FirstNet password to authenticate the first login
from NetBank or MyWealth. If you’ve lost or forgotten your FirstNet
password, you may wish to give us a call now to reset it so you’re
ready to go.
2. Is your name and address the same? Check if the name/
address where you receive mail from our fund is the same as
the name/address where you generally receive mail from your
Group accounts or products. If your name/address details are
different then it’s likely that a second customer profile has been
set up for you in the Group’s database based on our member
To set up your single login:
1. Log into NetBank or MyWealth as normal.
FAQs: Viewing your super in CommBank platforms
information. In this case, you can call CommBank on 13 2221
and ask them to link your customer profiles to enable your
Group Super balance to appear in NetBank.
Note: Sometimes even a small difference in the formatting of an address might
create a mismatch, e.g. ‘Unit 10, 1 Smith St’ or ‘10/1 Smith St’.
3. Do you have more than one NetBank ID? Call CommBank
on 13 2221 and ask them to link your Group Super account
with your preferred NetBank ID.
If none of these assist, please contact us on 1800 023 928 so we
can work with you to resolve the issue.
Your super account balance
Super is your money so seeing it alongside your other savings and
investment accounts makes good sense. It’s important though that
you keep a couple of things in mind when looking at your account
balance because it will change from day to day.
Why does my account balance change every day?
The super or pension account balance showing in NetBank,
CommBank Mobile App or MyWealth will generally be updated
daily.
Your balance depends on the number of units you hold in an
investment option multiplied by the option’s unit price for a
particular day. The number of units you hold only changes when
there is a transaction to your account, but the value of the units
generally changes daily based on movement in the option’s unit
price. The unit price is recalculated daily based on the total market
value of the option’s assets. This means your account balance will
be different each day.
More information on units and unit prices? Refer to the Reference
Guide: Invest your account from our website (Forms & publications
> Member booklets).
Can I transact on my super account with or through NetBank?
No. Although your super account balance is visible in NetBank,
you cannot transact directly from your other transaction or savings
accounts, i.e. you cannot directly transfer money from a savings
account to your super account within NetBank.
To contribute to your super: You can set up a regular BPay or direct
credit arrangement to your super within your online banking (or talk
with your employer for salary sacrifice contribution details). Refer to
the Reference Guide: Boost your super from our website (Forms &
publications > Member booklets) for details.
I can’t see my balance under the NetBank ‘View Accounts >
Super’ screen?
In NetBank, your Accumulate Plus or Retirement Access account
will be visible under the ‘Accounts’ heading of the ‘My Home’
screen. Your account details will not appear on the View Accounts
> Super screen within NetBank.
General questions
Will my super balance be visible in Bankwest online banking?
No. Visibility of super account balances is only available within
CommBank’s NetBank online banking platform.
Will a defined benefit account be visible in these CommBank
platforms?
No. Details of any defined benefit divisions in our fund will not be
visible through NetBank, CommBank Mobile App or MyWealth. If
you are a defined benefit member, you can access your member
account directly via our website, oursuperfund.com.au, by clicking
on the ‘Member login’ button at the top right and then choosing the
‘Defined Benefits’ button.
If I change my contact details in NetBank does this update my
fund records as well?
No. If your contact details change, it’s important to let us know
directly. Although we will exchange some of your member
information with the Group in order to show your account balance,
any changes to your personal details in NetBank (or other Group
databases) will not automatically update the member records we
hold for you, and vice versa.
To change your details: Click through to your super account from
NetBank and update your details online; call us on 1800 023 928;
or complete a Change of details form, available from our website.
Commonwealth Bank Group Super
Accumulate Plus and Retirement Access members
oursuperfund.com.au
1800 023 928 between 8am and 7pm (Sydney time)
Monday to Friday
[email protected]
GPO Box 4758, Sydney NSW 2001
(02) 9303 7700
This fact sheet was prepared and issued on 27 March 2015 by Commonwealth Bank Officers Superannuation Corporation Pty Limited (‘the trustee’) (ABN 76 074 519 798, AFSL
246418) as trustee of Commonwealth Bank Group Super (‘the fund’) (ABN 24 248 426 878). The information is general information only and does not take into account your
individual objectives, financial situation or needs. You should consider the information and its appropriateness, having regard to your own objectives, financial situation and needs.
If the information relates to acquiring or continuing to hold a particular financial product (e.g. Accumulate Plus or Retirement Access), you should obtain a Product Disclosure
Statement (PDS) relating to the product from our website oursuperfund.com.au or by calling us on 1800 023 928 and consider the PDS before making any decision about whether
to acquire or continue to hold the product. You should also consider seeking professional financial advice before finalising any decisions that may affect your financial future.
GroupSuper/0921/0315
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