Avaya one-X® Mobile SIP iOS Client 6.2.7
Release Notes
Release 6.2 Service Pack 7 (SP7)
27 Mar 2015
© 2015 Avaya Inc. All Rights Reserved.
Avaya one-X® Mobile SIP for iOS Client Release 6.2 SP7
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ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING,
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Avaya one-X® Mobile SIP for iOS Client Release 6.2 SP7
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Avaya one-X® Mobile SIP for iOS Client Release 6.2 SP7
identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to
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Preventing toll fraud
“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for
example, a person who is not a corporate employee, agent, subcontractor, or is not working on your
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toll fraud occurs, it can result in substantial additional charges for your telecommunications services.
Avaya fraud intervention
If you suspect that you are being victimized by toll fraud and you need technical assistance or support,
call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States
and Canada. For additional support telephone numbers, see the Avaya Support Web site:
http://www.avaya.com/support
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telephone numbers, see the Avaya Support Web site:
http://www.avaya.com/support
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Contents
About Avaya one-X® Mobile SIP for iOS ....................................................................................................... 6
New Features in this Release .................................................................................................................... 7
Legacy Features......................................................................................................................................... 7
Supported Platforms ................................................................................................................................. 8
Operating System.................................................................................................................................. 8
Installation/Upgrade ..................................................................................................................................... 9
Installation ............................................................................................................................................ 9
Upgrade................................................................................................................................................. 9
Client Configuration .................................................................................................................................... 11
Interoperability ........................................................................................................................................... 13
Configuration Notes (Recommended): ............................................................................................... 14
Fixed Issues ............................................................................................................................................. 15
Caveats/Known Issues ............................................................................................................................ 15
Technical Support ....................................................................................................................................... 20
Avaya one-X® Mobile SIP for iOS 6.2 SP7
About Avaya one-X® Mobile SIP for iOS
Avaya one-X® Mobile SIP for iOS release 6.2 enables users to perform their telephonic communication
tasks and to access features of a desk phone in a simple softphone on their iOS devices. Avaya one-X®
Mobile SIP for iOS adds the capability of managing calls Voice over Wi-Fi on a corporate wireless-network
via Avaya Aura® SIP environment. It also enables the device to utilize CM Call Handling features even when
outside the Wi-Fi Network region using the cellular network connection of the iOS device.
It provides two modes namely, SIP and LITE.
The SIP mode works over Wi-Fi and it supports call handling and AST features which include Point to Point
Audio Calls, Bridge Line Appearance, Transfer, CM Conference, EC500, Call Forward, Extend Call, Call ParkUnPark, Automatic CallBack, Call Pickup, Co-registration with H.323 endpoints, Failover, MDA and OneStep Recording.
Avaya one-X® SIP for iOS also supports assisted Handoff from Wi-Fi network to Cellular network and viceversa.
The LITE mode works over Cellular network and it enables users to perform the Communication Manager’s
(CM’s) call handling features even when iOS device is not in Wi-Fi network coverage. It supports dialing
out calls via CM, Activation and deactivation of Send All Call, Enable/Disable EC500, Extend Call feature,
Security Code for EC500 and Call Forward activation and deactivation.
Please note that LITE mode is only supported for iPhone devices as it works only over Cellular network.
Apart from above mentioned call handling features it also incorporates access to device’s contacts (local
contacts) and all the other contacts synced with the device in both SIP and LITE mode.
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New Features in this Release

Release 6.2 SP7 contains a fix against POODLE (Padding Oracle On Downgraded Legacy
Encryption CVE-2014-3566) vulnerability, which by default disables vulnerable protocol SSL
v3.0. All secure connections now are using TLS protocol, which is not affected by this
vulnerability.
Legacy Features
•
All the features of 6.2 GA release are supported as is on Avaya one-X® Mobile SIP 6.2 SP for
iOS. Below is the list of these features:
– Dial plan integration
– Voice over Wi-Fi
– Call control
o Basic call control (make/end call, receive, hold/retrieve, mute/unmute)
o Transfer call
o Conference call
o Message waiting indicator
– Favorites list
– Call history
– Contact management
– Call persistence
– Call quality indicator
– SBC support
– Disconnect alarm
– EC500 delay (supported with Aura 6.3 FP2 and later ONLY)
– Hand-Off from Wi-Fi to Cellular
– Hand-Off from Cellular to Wi-Fi (supported with Aura 6.3 FP2 and later only)
– Co-registration with H.323 station (supported with Aura 6.2 FP1 and later only)
Avaya one-X® Mobile SIP for iOS supports the following features as configured in Communication
Manager for the extension in SIP Mode ONLY:
•
•
•
•
•
•
•
•
Multiple Line Appearances
Bridge Line Appearance (BLA)
Auto call back
Call forward all calls
Call forward busy/no answer
Call park and un-park
Call pickup
EC500
Features supported in LITE Mode:
•
7
Outgoing calls over device’s cellular network via CM even when not in Wi-Fi network range.
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Avaya one-X® Mobile SIP for iOS 6.2 SP7
•
•
•
•
•
•
•
•
Enable Simultaneous Ring
Disable Simultaneous Ring
Enable Send All Calls
Disable Send All Calls
Extend Call
Call Forward
Call Forward busy
Station Security Code
Supported Platforms
Devices and Operating System supported by Avaya one-X® Mobile SIP iOS Client 6.2 SP7.
Operating System
iOS 7 & iOS 8
Devices
iPhone
iPad
4S, 5, 5C, 5S
2, 3, 4
iPad Mini 1,
iPod Touch
5th generation
Note: iPhone 4 and iPod 4th Gen is not supported
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Avaya one-X® Mobile SIP for iOS 6.2 SP7
Installation/Upgrade
Installation
Installation of Avaya one-X® Mobile SIP for iOS client Release 6.2 SP7 follows the standard App Store
process. The Build is available on the App Store under the name “Avaya one-X® Mobile SIP 6.2”.
App Store Screenshot is as shown
Upgrade
Upgrade from Avaya one-X® Mobile SIP for iOS client Release 6.2 Feature Pack 4 or Service Pack 6 to
Avaya one-X® Mobile SIP for iOS client Release 6.2 Service Pack 7 is supported and would follow the
standard AppStore upgrade process.
NOTE: Upgrades from “Avaya one-X® Mobile SIP - Customer Feedback Edition” or “Avaya one-X®
Mobile SIP” version 1.0.6 to Avaya one-X ® Mobile SIP for iOS client Release 6.2 are NOT supported. If
any of these versions are installed on the device already, they will NOT be replaced.
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Web Collaboration Agent:
With this release, Avaya one-X® Mobile SIP for iOS is also going to support integration with web
collaboration agent.
To utilize this feature user must install the “Avaya Web Collaboration Agent” available at AppStore.
Snapshot of the Avaya Web Collaboration Agent at AppStore for reference is as below:
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Client Configuration
Avaya one-X® Mobile SIP for iOS Client Configuration:
Auto-Config: Users are recommended to utilize an Auto-Config file to configure users.
Example to configure using Auto-Config file:
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<!-- Required Root Element -->
<AvayaDualModeConfig>
<SettingsLocked>0</SettingsLocked>
<DialingRules>
<ARSCode>9</ARSCode>
<InternalExtLength>6</InternalExtLength>
<NatNumberLength>10</NatNumberLength>
<HomeCountryCode>91</HomeCountryCode>
<NatDirectDial>0</NatDirectDial>
<IntlDirectDial>00</IntlDirectDial>
<CityOrAreaCode>20</CityOrAreaCode>
<UseCityOrAreaCode>1</UseCityOrAreaCode>
</DialingRules>
<oneXEC500Settings>
<EmergencyNumbers>911</EmergencyNumbers>
<ActiveAppearanceSelect>+912066070401</ActiveAppearanceSelect>
<IdleAppearanceSelect>+912066070411</IdleAppearanceSelect>
<OffPBXCallEnable>+912066070412</OffPBXCallEnable>
<OffPBXCallDisable>+912066070413</OffPBXCallDisable>
<SendAllCalls>+912066070414</SendAllCalls>
<SendAllCallsCancel>+912066070415</SendAllCallsCancel>
<CallForwardEnable>+912066070404</CallForwardEnable>
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<CallForwardDisable>+912066070406</CallForwardDisable>
<CallForwardNumber></CallForwardNumber>
<UseCountryCode>1</UseCountryCode>
<EmergencyNbrHandlingEnabled>0</EmergencyNbrHandlingEnabled>
<SSCodeEnabled>1</SSCodeEnabled>
</oneXEC500Settings>
<SipSettings>
<Domain>sysucd.avaya.com</Domain>
<PrimaryServer>
<address>192.168.1.41</address>
<port>5061</port>
<protocol>tls</protocol>
</PrimaryServer>
<SMSelection>1</SMSelection>
<AllowSIPOverCellular>1</AllowSIPOverCellular>
<DisconnectAlarm>0</DisconnectAlarm>
</SipSettings>
<AnalyticsDataTracking>
<Analytics>1</Analytics>
</AnalyticsDataTracking>
</AvayaDualModeConfig>
Note: System administrators can refer the Avaya one-X® Mobile SIP for iOS Administration
Guide to get the details of Client and Aura Setup configuration.
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Interoperability
Product Name
Release
Avaya Aura® Communication Manager
5.2.1, 6.3 (AA 6.2 FP2), 6.3.2 (AA 6.2 FP3)
Avaya Aura® Session Manager
6.3, 6.3.2 (AA 6.2 FP2), 6.3.4 (AA 6.2 FP3)
Avaya Aura® System Manager
6.3, 6.3.2 (AA 6.2 FP2), 6.3.4 (AA 6.2 FP3)
Avaya Aura® Communication Manager
Messaging
6.2
Avaya SIP Enablement Server
5.2.1
Avaya MidSize Enterprise Server
6.2
Avaya Aura® Conferencing
7.2, 8.0
Avaya Aura® Messaging
6.2
96x1 – release 6.2, 6.3 (SIP and H.323)
Avaya IP Deskphones
9601 SIP – release 6.1
Avaya Session Border Controller for Enterprise
6.2, 6.3
Meeting Exchange
5.2, 6.2
Junos Pulse (VPN Client)
Supported
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Avaya one-X® Mobile SIP for iOS 6.2 SP7
Configuration Notes (Recommended):
On Avaya Communication Manager Parameter
Configuration
Station Security
Code
Input Minimum Station Security Code Length field at change system-parameters
security
Input Security Code field at change station xxx
Set the SA9126 Additional EC500 FNE Security Check field to y at change systemparameter special-applications
Set the AEFSC Security parameter to y at change off-pbx-telephone station-mapping
xxx
Call Forward FNE
for Lite Mode
Input fields Call Forward All, Call Forward Cancel at change off-pbx-telephone
feature-name-extensions set x
Shuffling
Direct IP-IP audio connections and Initial IP-IP direct media set to Yes.
AT Signaling group, system parameter features and ip network region configuration.
Enforce SIP URI
Set “Enforce SIPS URI for SRTP?” to Y
At the change signaling-group page
HandOFF
extnd-call button must be administered at each SIP Station required to leverage
HandOFF of call to cellular network from Wi-Fi feature.
SRTP
Media Encryption was set to
1-srtp-aescm128-hmac80
2-srtp-aescm128-hmac32
None
AT ip-codec-set
Codec Set
G.711MU, iSAC, G.729, G.711A, G.722
At ip-codec-set
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At Session Border Controller (SBC) –
Parameter
Configuration
Media Encryption in
the Media Rule that
is applied to the
Subscriber Flow
Audio Encryption;
•
•
•
Preferred Format #1: 1-srtp-aescm128-hmac80
Preferred Format #2 2-srtp-aescm128-hmac32
Preferred Format #3: RTP
Fixed Issues
Key
ONEXSIPIOS-10080
Summary
ONEXSIPIOS-8615
6.2 SP7: User press Done button multiple times on Settings Review screen
client get crashed
Update HTTP Libraries to Address Security Warnings
ONEXSIPIOS-8158
1XM SIP iOS documentation update for Corporate contact search
ONEXSIPIOS-8009
6.2 SP6: Calls view screen displays incorrect CLID after hold/unhold. i.e
displays name and number received from Session manager instead of the
name saved in local contact.
6.2 SP6: Password field overlapped by Dialling rule background in Settings
review Screen.
iOS8 : Modified contact details are not updated in favorites until touch on
contact
CFD: 1XM SIP iOS drops outgoing call as soon as PSTN answers
ONEXSIPIOS-8004
ONEXSIPIOS-7993
ONEXSIPIOS-7798
Caveats/Known Issues
Summary
Work - Around /Preventive
measures/Notes
ONEXSIPIOS-3359
[AppleID 15814160][IPhone 5S] SIPIOS is
not available in Notification Center after
fresh install.
None
ONEXSIPIOS-3046
[Apple ID14928602, ID15322245] One
Way Voice Path when client is brought
from background to foreground with
speaker on.
None
Key
Vendor Limitations
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Hand-Off
ONEXSIPIOS-3388
When hand-off is in progress and user
taps the "Cancel" button the hand-off is
cancelled but the SIP call has no
voicepath.
Hold and Resume the call
ONEXSIPIOS-3375
[H323 Dual Registration]: The bridge ends
after SIP iOS hands off between cellular
and SIP mode then drops the call.
None
ONEXSIPIOS-2874
[defsw132474][MDA]: Cellphone does not
drop the call after handing off from
cellular to SIP mode (Wi-Fi).
Endure that EC500 is
enabled for the station
ONEXSIPIOS-2799
With MDA call in progress, SIP iOS is failed
to switch back from Lite mode to SIP
mode.
None
ONEXSIPIOS-2815
[MDA] Call Pickup is enabled unexpectedly
when MDA users receive the call.
None
Parallel Forking (MDA)
Interoperability with Avaya Client Enablement Services Server (CES Server)
ONEXSIPIOS-2873
Handoff the Active Call from Mobile
(EC500 Cellular) to Mobile (SIP) does not
drop the cellular call.
None
Interoperability with Avaya Aura Conferencing Server (AAC)
ONEXSIPIOS-2885
Voice path loss in the conference after
failover (network isolation scenario).
None
ONEXSIPIOS-2817
[defsw132402] Barge-In tone is played in
AAC Conf. audible for all participants
when SIP iOS (participant) user hands off
its call from cellular to SIP.
None
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Avaya one-X® Mobile SIP for iOS 6.2 SP7
APPENDIX A
Limitations and Recommendations for one-XM CES and SIPiOS clients using same extension
Avaya one-X® Mobile client Release 6.2 for the CES server and Avaya one-X® Mobile SIP for iOS client
interoperability
This section outlines the user provisioning and test results of interoperability when a single user (same
extension on Avaya Aura® Communication Manager) uses the Avaya one-X® Mobile SIP for iOS Release
6.2 client with Avaya one-X® Client Enablement Services 6.2 clients.
The scope of this interoperability results includes:





Basic Telephony
Mid Call Handling
AST features
History
Contacts
Environment Details
Components
Release
Avaya one-X® Client Enablement Services
6.2.2 & 6.2.3
Avaya Aura® Communication Manager
6.3 (FP3)
Avaya Aura® Session Manager
6.3 (FP3)
Avaya Aura® System Manager
6.3 (FP3)
LDAP
Microsoft Active Directory 2008
Note – The user has H.323 extension associated on the Communication Manager. Co-registration
administration is required.
User Provisioning and Login
-
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Avaya one-X® CES Release 6.2 (for Avaya one-X® Mobile and Avaya one-X® Communicator
clients)
o Corporate user is provisioned on Avaya one-X® Client Enablement Services Release 6.2
o User logs in using Avaya one-X® mobile client connected to the Avaya one-X® Client
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Avaya one-X® Mobile SIP for iOS 6.2 SP7
Enablement Services 6.2
Avaya one-X® Mobile SIP for iOS :
o Same corporate user is created on the SMGR as a SIP deskphone.
o The user logs in the Avaya one-X® Mobile SIP for iOS client on the iOS device using the
extension number and communication profile password as configured on the SMGR for
the user.
Limitations and Recommendations
-
Area
Limitations/Recommendations
Login
Login into Avaya one-X® Mobile and Avaya one-X® Mobile SIP iOS
is working.
Limitation: If the Avaya one-X® Mobile client has a mobile
number configured then EC500 mapping for the same number
should not be created on the Avaya Aura® Communication
manager.
However if the Avaya one-X® Mobile client does not have a
mobile number configured or the configured mobile number is
different from the one that would be used for the SIP iOS client,
the EC500 mapping for the mobile number to be used for Avaya
one-X® SIP iOS should be created on the Avaya Aura®
Communication Manager.
Incoming Call Handling
Incoming call to a user logged in both Avaya one-X® Mobile SIP
iOS as well as Avaya one-X® Mobile client works fine with known
limitations.
Recommended Configuration –
If the user wants to use both the client for the same user logged
in simultaneously, the following configuration should be done on
the Avaya one-X® Mobile client –
1. Set Desk Phone Ringer as ON.
2. No Also ring number selected to ring (whenever the user is
logged in with Avaya one-X® Mobile SIP iOS client).
Limitation:
1. EC500 delay will not work – If the Avaya one-X® Mobile has a
mobile number configured and set to ring, then the user will
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receive two calls for every incoming call, one over SIP (VOIP) and
the other over cellular voice connection.
2. User will not get any incoming call alert on the Avaya one-X®
Mobile SIP iOS client, if the desk-phone is set for silent ringing.
Outgoing Call Handling
Outgoing call from a user logged in both Avaya one-X® Mobile SIP
iOS as well as Avaya one-X® Mobile client works fine when the
call is made from the Avaya one-X® Mobile SIP iOS client.
Callback call from the Avaya one-X® Mobile client using any of the
also ring numbers is supported.
Limitation:
Callback call from the Avaya one-X® Mobile client using Mobile
Sip iOS client as the desk-phone is not supported.
Mid Call Handling
The following mid call handling features are supported:
1. Hold
2. Resume
3. Transfer
4. Conference
AST Features
The following AST features are supported:
1. Call Pick Up
2. Call Park
3. Call Un-park
4. Call Forward Busy
5. Automatic Call Back
does not work properly:
https://jira.forge.avaya.com/browse/ONEXSIPIOS-2873
3. No voice path after handing off from cellular to SIP mode
Block All Calls
19
Block All Calls works from Avaya one-X® Mobile and Avaya one-X®
Mobile SIP iOS clients
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Avaya one-X® Mobile SIP for iOS 6.2 SP7
Limitation: Activating Block Calls (BAC) on Avaya one-X® Mobile
will send the call to coverage.
Call Forward and Call Forward Busy will not function if BAC is
activated.
VIP Calling
VIP Calling works fine
Limitation:
Call Forward and Call Forward Busy will not function if the call
comes in from a non-VIP number.
Ring Also
Ring Also is working fine.
History
Call history between the two clients will not be in sync.
Favorites
Favorite user settings of the two clients will not be in sync.
Technical Support
Support for Mobile Client is available through the normal Avaya escalation process. If you encounter
trouble with the clients:
1. Retry the action. Follow the instructions in written or online documentation carefully.
2. Check the documentation that came with your hardware for maintenance or hardware-related
problems.
3. Note the sequence of events that led to the problem and the exact messages displayed. Have
the Avaya documentation available.
4. If you continue to have a problem, submit a trouble ticket to Avaya.
When you request technical support, provide the following information:





20
Configuration settings.
Usage scenario, including all steps required to reproduce the issue.
Screenshots.
Copies of all logs related to the issue.
All other information that you gathered when you attempted to resolve the issue.
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