FFTMonthlySummary:January2017
MULBERRYMEDICALPRACTICE
Code:E83046
SECTION1
CQRSReporting
CQRSReporting
FFT001
FFT002
FFT003
FFT004
FFT005
FFT006
FFT007
FFT008
FFT009
FFT010
FFT011
FFT012
30
15
1
1
0
0
0
0
0
46
1
0
Notes: 1. TheCQRSReportingtablescoresaboveshouldbeentereddirectlyaspresentedintotheCQRSSystem.ForfurtherinformationpleasecontacttheCQRSservice
deskon08004402777oremailthematcqrsservicedesk@gdit.com.Pleaseselectthe'DataSubmission'tabfromthemainmenu.
SECTION2
ReportSummary
157
SurveyedPatients:
47
Responses:
ExtremelyLikely
Likely
Neither
Likelynor
Unlikely
Unlikely
Extremely
Unlikely
Don’tKnow
Total
29
15
1
1
0
0
46
1
0
0
0
0
0
1
30
15
1
1
0
0
47
64%
32%
2%
2%
0%
0%
100%
SMS-Autopoll
SMS-UserInitiated
Tablet/App
Web/E-mail
ManualUpload
Total
Total(%)
SummaryScores
96%
2%
2%
NHSScoringGuidance
RecentguidanceissuedbyNHSEnglandhasconfirmedthemoveawayfromthe‘NetPromoter’scoringmethodologytoasimpler‘PercentageRecommended’and
‘PercentageNotRecommended’method.
Thepercentagemeasuresarecalculatedasfollows:
Recommended(%)=
NotRecommended(%)=
extremelylikely+likely
extremelylikely+likely+neither+unlikely+extremelyunlikely+don'tknow
extremelyunlikely+unlikely
extremelylikely+likely+neither+unlikely+extremelyunlikely+don'tknow
x100
x100
ForfurtherinformationabouttheselectionofthescoringmethodpleaseseetheNHSFFTReviewpublishedinJune2014here:
http://www.england.nhs.uk/ourwork/pe/fft/fft-test-review/
SECTION3
PracticeScoring
PracticeScore:'Recommended'Rank
YourScore:
96%
PercentileRank:
85TH
0%
50%
100%
Lower
Mid
96%
100%
HighScore
53%
LowScore
Notes: 1. Displaythe'Recommended'scoreandpercentileforcurrentreportingmonth.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
3. Percentilerepresentshowyour'recommended'scorecomparestoallotherpracticesmanagedbyiPLATO.Yourscoreof85thpercentilemeansyourpracticescored
above85%ofallpractices.
FriendsandFamilyScore
PracticeScore:'Recommended'Comparison
102%
100%
98%
96%
94%
92%
90%
88%
86%
84%
82%
80%
78%
03/01
05/01
09/01
12/01
AllPractices
18/01
30/01
MULBERRYMEDICALPRACTICE
Notes: 1. Practicescorecomparisonof'recommended'scoresonly.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
PracticeScore:'Recommended'DemographicAnalysis
Age
Gender
<25
25-65
65+
AllPractices
80%
86%
92%
MULBERRYMEDICAL
PRACTICE
100%
97%
83%
AllPractices
88%
MULBERRYMEDICALPRACTICE
85%
94%
97%
Notes: 1. Scoresforcurrentreportingmonth.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
FFTScore%
PracticeScore:DayoftheWeekAnalysis
110%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Monday
Tuesday
Wednesday
Recommended
NotRecommended
Notes: 1. PracticeperformancebyDayoftheweek.Representsactualscoreforall'days'duringreportingperiod.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
Thursday
Friday
SECTION4
PatientResponseAnalysis
PatientResponses
Responses
11
10
9
8
7
6
5
4
3
2
1
0
03/01
05/01
09/01
12/01
Recommended
18/01
NotRecommended
Notes: 1. Totalresponseshistoricbyday.
2. Representsactualresponsesreceivedfromallmethods.
3. ResponsesclassifiedasperNHSguidelines.Seescoringguidancesection.
30/01
Passive
SECTION5
PatientFreeTextComments:Summary
Thematic
TagCloud
ReceptionExperience
5
ArrangementofAppointment
2
ReferencetoClinician
11
Notes: 1. Thematicanalysisforcurrentreporting
month.
2. Thematicanalysiscoversthemost
discussedthemesbyanalysing
sentencefragementsandisnotan
exhaustiveanalysisofalltalkingpoints.
3. Tagcloudisrenderedusingthemost
usedpresentparticipleverbs,gerund
verb,adverbsandadjectiveswherethe
wordfrequencyisreflectedintextsize.
ac
co
rdi
ng
ly
friendly
he
nice
always lpf
ul
wa
itin usua
g
l
especially
gentle
importantly
ex
ce
llen
t
att
saying
en
tive
acceptable
tho
us
rou
e
visiting ful convenient
gh
ea
consistent
sy
highly
reassuring
d
cle ifficufast
ar lt great
pleasant
ne
jusefficient
ga
t
tive
PatientFreeTextComments:Detail
Notes: 1. FreeTextCommentreceivedforcurrentreportingmonth.
2. ClassificationbasedoninitialresponsetoQ1ratherthancontentofmessage.
3. Legend: Consenttopublishcomment/ Noconsenttopublishcomment
Recommended
DrMillerlistenedtoeverythingandactedaccordingly.
Thedoctorandreceptionistwereveryfriendly,niceandhelpful
VeryefficientaN
Verythoroughdrexcellentbedsidemanner
IhadaverypleasantexperiencewithmyGPdoctorplwasantandattentive
Receptionwasfriendlyandhelpful.DoctortobaiscameacrossashecaresandlistentowhatIhadtosay.WhereotherdoctorsfromthesurgerycomeacrossasifI'mnotthere.
Friendly&efficientservice
Alwsysapleasantexperiencewhenvisitingthesurgery.Receptionstaffalwayshelpful.
DrTobias.
Thenursewasniceandgavemeusefulinformation
Thenursewasveryreassuring&gentleasshepreparedtogivevaccinationtomydaughter.
Friendliness,expertise&professionalism
Theyareveryfastandnice.
VeryniceDr.Ihadnotseenherbefore.Mademefeelveryatease.MyusualDrhadtobechangedbutnoproblem.Onlynegativeisthatpatientsshouldbetoldifupstairsasi
foundstairsverydifficult.MyDralwaysdownstairs.
JustgreatservicewheneverIcallorattendinsurgery(consistentforallthreesites)
Prevention!
Easeofuse
NicefriendlystaffespeciallyMichelleatwillowcourt
BecausetheservicethatIreceivedtodaywasexcellent
Ihavenoreasontocomplain
Waitingtimesforappointmentsareacceptable!
DrMillerisanexcellentDrwhoIwouldhighlyrecommendtomyfamilyandfriends
It'safriendlysurgerybutnotalwayseasytogetanappointment
It'sveryconvenientformetocometothesurgeryandIenjoytalkalk
They'rehelpfulstaff
GPalwayshelpful,andlistenstowhatyouaresaying,explainseverythinginaclearmannerandmostimportantlycares.
NotRecommended
Disorganisedanduncourteous
Passive