NCC’s Online
Access Hub
User Guide
CONTENTS
Introducing NOAH
• What Is NOAH?
• What Can I Do On NOAH?
Using NOAH
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• Types Of Accounts
• Creating A New Basic Account
• Updating Your Profile
• Linking Your Family Members (Aged 13 And Above)
• Adding Your Children (Aged 12 And Below) To Your Profile
• Registering Your Access Media
• Booking Seats For English Services And Spaces For Rock Kidz Classes
• Managing Your Bookings
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Arriving At The Star
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Copyright © 2016 New Creation Church, Singapore
Last updated on 23 October 2016
User Guide
Introducing NOAH
What Is NOAH?
NCC’s Online Access Hub (NOAH) is our church life system
that helps us to better connect with you.
You can book seats for our services at The Star Performing
Arts Centre (The Star PAC), apply to join a care group or
ministry, sign up for events, stay updated with the latest
church announcements, or send in a praise report of what
God is doing in your life.
For The Star PAC, you will need to book seats to attend the
1st and 2nd English services and for your children to join our
Rock Kidz children’s ministry classes for any of the services.
Copyright © 2016 New Creation Church, Singapore
Last updated on 23 October 2016
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User Guide
What can I do on NOAH?
1. Manage your profile
Changed your address or contact number recently? Got married or just welcomed a new addition to your
family? With NOAH, keeping the church updated is a breeze! Simply click on View/Edit Profile to make
the changes.
2. Sign up for church activities and share your testimonies
With your standard NOAH account, you can join a care group, volunteer with a ministry, or sign up for
our activities and seminars conveniently. You can also submit your testimonies to the church via NOAH.
3. Book seats for English services at The Star PAC
With NOAH, you can book seats at The Star PAC in advance for the English services on Sunday. Booking
starts every Tuesday at 8.30am for the 1st service and 11.30am for the 2nd service, and ends two hours
before the service begins on Sunday. You do not have to book seats for the 3rd and 4th services at The
Star PAC.
4. Book Rock Kidz classes for your children at The Star PAC
If you choose to attend Sunday English services at The Star PAC, do ensure your children have a space in their
respective Rock Kidz children’s ministry classes. Please book them into their classes when you book your
own seats by choosing either the “Rock Kidz Parent Seat Allocation” option or the “Main Congregation Seat
Allocation” option for any of the four services. The two options offer different seat sections for you within
the theatre. Please note that there are no Rock Kidz classes for our Encounter Nights at The Star PAC, and we
are unable to accommodate parents who may wish to sit with their children aged 12 and below.
Features in NOAH for standard accounts
Copyright © 2016 New Creation Church, Singapore
Last updated on 23 October 2016
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User Guide
Using NOAH
Types Of Accounts
Congregation members who are at least 13 years old, or who will be turning 13 years old in the
current year, may sign up for a NOAH account.
1. Basic Account
All new accounts created will start off as basic accounts with the following features:
• Manage personal profile
• Book seats for self and up to four immediate family members/friends/relatives
• Book children into Rock Kidz classes at The Star PAC
• Manage bookings
Congregation members who select the option to make New Creation Church their home church in the
system will have their basic accounts reviewed for conversion to standard accounts.
2. Standard Account
Congregation members with standard accounts can enjoy the following features:
• Manage personal profile
• Book seats for self, immediate family members and up to four friends/relatives
• Book children into Rock Kidz classes at The Star PAC
• Manage bookings
• Join a care group
• Join a ministry
• Share testimonies
Copyright © 2016 New Creation Church, Singapore
Last updated on 23 October 2016
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User Guide
Creating A New Basic Account
Important note:
If you are registering for NOAH or logging in for the first time, please access NOAH using your desktop
or laptop computer, instead of your smartphone.
Create a new basic account using the steps below.
Step 1
Go to noah.newcreation.org.sg on your Internet browser on your desktop or laptop computer.
Step 2
Click on “Create an account”.
Step 3
Fill in your particulars.
Step 4
If you opt to make New Creation Church (NCC) your home church, your basic account will be reviewed for
conversion to a standard account with additional features. You will receive an email update of the review
within seven working days.
If you click “No”, your basic account will be created without a review for conversion to a standard account.
You can still opt to make NCC your home church at any time on the landing page after logging in.
Step 5
Click “Register”.
Step 6
An email with a link to activate your account will be sent to you at the email address you specified
during registration. Please click on the activation link within seven days, otherwise it will expire. If the
activation link expires before you have activated your account, follow the steps above to create a new
account again.
Copyright © 2016 New Creation Church, Singapore
Last updated on 23 October 2016
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User Guide
Step 7
After clicking on the activation link, key in the
details needed and click on “Activate”.
Step 8
You will then be prompted to enter your preferred
password. Thereafter, you will be brought back to the login page.
Step 9
To start using NOAH, enter your user ID (i.e. your NRIC, FIN or passport number) and password.
Updating Your Profile
Now that you are logged into NOAH, the first thing to do is to update your profile to ensure that your
personal particulars are current. This helps us to understand your needs better.
On the top menu, click on “My Profile”, then “View/Edit Profile”. Then fill in your information on the
“Personal Particulars”, “Contact Details” and “Employment Information” tabs. On the “My Ministry” tab,
check to ensure that your information is correct. If the information needs to be updated, contact your
ministry administrator.
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Last updated on 23 October 2016
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User Guide
Linking Your Family Members (Aged 13 And Above)
To proceed with this step, ensure that you and your family members (who are at least 13 years old in the
current year and who are attending our church) already have their own NOAH accounts set up. This way,
you can create family links within NOAH.
It is important for you to establish family links with your immediate family members (i.e. your spouse,
parents, parents-in-law and children) so that you can book seats for them and attend English services
together as a family at The Star PAC.
(a) Submitting relationship requests
Step 1
On the top menu, click on “My Profile”, then “View/Edit Profile”. Then click on the “My Family” tab,
followed by “Add Family Member”.
Step 2
Fill in the details of your family member. After entering the NRIC/FIN/passport number, if NOAH finds a
matching profile in the system, the rest of the personal particulars of your family member will be autogenerated. You may then click “Submit”.
If NOAH does not find a matching profile in the system based on the NRIC/FIN/passport number, it means
that your family member has not created his own NOAH account. At this point, you will be prompted to
create a basic account for your family member by entering more of his personal particulars. Please ensure
that the information entered, especially date of birth and email address, are correct. Click “Submit”.
Your family member will then receive an email with a link to activate his account, at the email address
you specified during registration. He must click on the activation link within seven days, otherwise it
will expire. If the activation link expires before he has activated his account, he will need to create a new
account again. He must have a NOAH account before family links can be established.
Step 3
A “relationship request” will be sent to the family member you have tried to add. He will need to confirm
the request before the family link is established and you can start booking seats for each other. You can
only book seats for each other one day after the relationship request has been confirmed. So do set up
your family links as early as possible.
To add more family members, repeat steps 1 and 2.
Copyright © 2016 New Creation Church, Singapore
Last updated on 23 October 2016
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User Guide
(b) Confirming relationship requests
Your family member will need to log in to his NOAH account, then to “My Profile” and “View/Edit
Profile”. He can then click on the “My Family” tab to confirm your request. Similarly, if you receive
relationship requests, you will need to log in to confirm or reject the request.
Remember, your family members and relatives must have their own NOAH account before you can link
up with them. So encourage them to register for an account if they don’t have one yet.
Adding Your Children (Aged 12 And Below)
To Your Profile
You have now established family links with your family members aged 13 and above. If you have children
aged 12 and below, you will also need to update their information and add them to your profile. This will
enable you to book them into Rock Kidz classes at The Star PAC on Sundays.
Even if you and your children intend to attend services and classes at our other service venue,
Marina Bay Sands Ballrooms (MBS), where booking is not required, please take a moment to update
your children’s information. Rock Kidz will be obtaining important information such as contact numbers
(for SMS updates and emergencies) or medical instructions from your NOAH account.
Your children aged 12 and below will not have their own NOAH accounts and they will not need to
confirm the relationship requests.
Both parents and guardians can book children into Rock Kidz classes.
Copyright © 2016 New Creation Church, Singapore
Last updated on 23 October 2016
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User Guide
Step 1
On the top menu, click on “My Profile”, then “View/Edit Profile”. Then click on the “My Family” tab.
Step 2
To add children who have already been attending Rock Kidz classes
Click on “Add Family Member”, fill in the required fields and click “Submit”. Your child will be added to
your profile, and you will be able to edit and update his particulars.
To add another child to your profile, click on “Add Family Member” again.
To add children who have not attended Rock Kidz classes before
Click on “Register Children With Rock Kidz”. You will be prompted to fill in the Rock Kidz registration
form. Information on your spouse and your child’s guardian(s) can be entered. Contact information and
important notes such as medical instructions are required.
If you have already established a family link with your spouse, his/her particulars will be automatically
reflected. You can also assign up to two guardians to each child so that you, your spouse or your child’s
assigned guardians can register or pick your child up at Rock Kidz classes.
When you assign guardians to your child, they will receive a notification email. They will not need to
confirm the request. However, if they would like to be removed as a guardian for your child, they will
need to contact you directly.
When you have filled in all the particulars, click on “Submit”. If you wish to register another child, click on
“Register Another Child”.
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Last updated on 23 October 2016
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User Guide
Copyright © 2016 New Creation Church, Singapore
Last updated on 23 October 2016
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User Guide
Your children are now linked to you and you will be able to book them into Rock Kidz classes at The Star
PAC. Do note that if your spouse would also like to be able to book your children into classes, he/she will
also need to add the children into his/her profile.
Note that you, your spouse and your children’s guardians will require a registered access media to
register your children at Rock Kidz. To learn more about this, refer to the next section of this guide.
Copyright © 2016 New Creation Church, Singapore
Last updated on 23 October 2016
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User Guide
Registering Your Access Media
Now that you’ve come so far, the last step to complete before you can proceed to make bookings for
services is to register your access media. An access media is needed to book seats for and gain entry to
the first two Sunday English services and Encounter Nights at The Star PAC, and to book children into
Rock Kidz classes for all four services on Sundays there.
For parents, please note the following arrangements are applicable to Rock Kidz classes
at The Star PAC:
• Children attending Champions, Beloved and Treasured classes:
An access media is needed to register and pick up your children.
• Children attending Mighty!, Alive! and Fearless! classes:
Your children’s EZ-Link concession card will be used for registration and dismissal.
An access media is any of the following:
• EZ-Link card
• EZ-Link compliant card
(e.g. credit cards with EZ-Link function, PAssion Card issued by the People’s Association)
• New Creation Church commemorative card
Each NOAH account may be linked to one EZ-Link or EZ-Link compliant card, and one NCC
commemorative card. To register your access media, click on “My Profile” in the top menu, followed by
“View/Edit Profile”. Then click on the “My Access Media” tab.
If you are registering an EZ-Link compliant card, please note that there could be more than one set of
16-digit numbers printed on the card. Enter the numbers with the prefix “CAN”. To change the EZ-Link or
EZ-Link compliant card linked to your account, delete the old card details and enter the new card number.
If you have a NCC commemorative card, it will already be linked to your account so there is no need for
you to register it.
Remember to bring along your registered access media for the first two English services at The Star PAC!
Copyright © 2016 New Creation Church, Singapore
Last updated on 23 October 2016
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User Guide
BOOKING SEATS FOR SUNDAY ENGLISH
SERVICES AND SPACES FOR ROCK KIDZ
CLASSES
After you have created your profile, established your family links and registered your access media, you are
ready to book seats for our English services on Sundays at The Star PAC. Booking opens every Tuesday at
8.30am for the 1st service and 11.30am for the 2nd service, and closes 2 hours before the service begins on
Sunday. Seats are available on a first come, first served basis.
If you choose to attend Sunday English services at The Star PAC, do ensure your children have a space in their
respective Rock Kidz children’s ministry classes. Please book them into their classes when you book your own
seats by choosing either the “Rock Kidz Parent Seat Allocation” option or the “Main Congregation Seat
Allocation” option for any of the four services. The two options offer different seat sections for you within the
theatre. Please note that there are no Rock Kidz classes for our Encounter Nights at The Star PAC, and we are
unable to accommodate parents who may wish to sit with their children aged 12 and below.
Step 1
To book seats, click on “Book Seats” on NOAH’s homepage. If you are on another web page within
NOAH, you can also click on “My Bookings” in the top menu, followed by “Book Seats ”.
Copyright © 2016 New Creation Church, Singapore
Last updated on 23 October 2016
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User Guide
Step 2
Select service day on the calendar.
Step 3
Choose your preferred seating option. More than one seating option may be open to you if you are
serving at The Star PAC on the upcoming Sunday or are a Rock Kidz parent. Based on the option you
select, different seat sections may apply. If you are not a server or a parent attending our Sunday
English service, only the “Main Congregation Seat Allocation” will be available to you.
Step 4
View the availability of English services and Rock Kidz classes. Then click on “New Booking”.
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Last updated on 23 October 2016
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User Guide
Step 5
At Section A, select the immediate family members that you would like to book seats for. Immediate
family members refer to your spouse, parents, parents-in-law and children.
If you have a basic account, you can book seats for yourself and up to four immediate family members/
friends/relatives. If you have a standard account, you can book seats for yourself, your immediate family
members and up to four friends/relatives (see Step 6).
Each person is only allowed to be booked in for one seat on any service day. For example, if you book a
seat for your spouse for the 2nd service, he will not be allowed to book another seat for himself for the
2nd service or for any other service that Sunday.
However, if your spouse has an account in NOAH, he will still be able to book seats for his other
immediate family members and up to four friends/relatives for that service day. The number of people
he can book for depends on whether he is a basic or standard account user. Please note that the group he
books seats for will not be seated together with the group you book seats for, as the bookings are made
separately and seats are allocated on a first-come, first-served basis.
Click on “Confirm” to proceed to the next step.
Step 6
At Section B, confirm your children’s guardian only if you will not be attending English service at the
same time as your children’s classes that Sunday. Otherwise, it is not necessary to assign a guardian.
Click on “Confirm” to proceed to the next step.
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Last updated on 23 October 2016
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User Guide
Step 7
At Section C, depending on whether you are a basic or standard account user, you may book seats for up
to four friends/relatives aged 13 and above in the current year.
These friends/relatives need not have a NOAH account. However, you will need to have their access
media numbers (i.e. EZ-Link or EZ-Link compliant card) on hand in order to book seats for them. Do
remind your friends/relatives to bring along their corresponding access media for service.
Click on “Confirm” to proceed to the next step.
Step 8
At Section D, select a service that has the number of seats and Rock Kidz spaces to fit your group and
click on “Book Seats”. Please note that after you click on “Book Seats”, you will have three minutes to
review the seats assigned and to confirm your booking.
Step 9
Seats are available across three tiers in The Star Theatre – Stall, Circle 1 and Circle 2. Depending on the
seating option you selected at step 2, NOAH will automatically assign available seats that are nearest to
the stage for your group.
Review the seats assigned. These seats are temporarily reserved for you at this stage. You must confirm
your booking within three minutes. Otherwise, the seats will be released and you will need to restart
your booking process.
Copyright © 2016 New Creation Church, Singapore
Last updated on 23 October 2016
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User Guide
Step 10
After you confirm your booking, your seat details will be displayed on screen and forwarded to you via
email. The booking confirmation email will also include directions on how to get to your seat.
Copyright © 2016 New Creation Church, Singapore
Last updated on 23 October 2016
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User Guide
Step 10
Print the booking confirmation email and bring it with you to service, so that you can get to your seat
quickly and smoothly.
Managing Your Bookings
If there are changes to your schedule after you have booked seats for service, please edit or cancel your
booking promptly, so that your seats can be given up to other congregation members. We appreciate
your cooperation in helping us manage the expanding need for seats in our growing church!
Step 1
To manage your bookings, click on “Manage Bookings” on NOAH’s homepage. If you are on another
web page within NOAH, you can also click on “My Bookings” in the top menu, followed by “Manage
Bookings”.
Step 2
Click on one of the following options:
• Edit Booking: Cancel seats for one or more members in your group.
• Rebook Seats: Cancel your current booking and book seats again.
• Cancel Booking: Cancel your current booking.
Copyright © 2016 New Creation Church, Singapore
Last updated on 23 October 2016
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User Guide
Arriving At The Star
Now you are all set to attend services at The Star PAC! Just remember to bring along your registered
access media and breeze your way through the access gates to your reserved seats!
What time to arrive?
Give yourself time to travel and arrive at The Star PAC, pass through the access gates and be seated
inside The Star Theatre 15 minutes before service starts. The access gates will open one hour before
service starts.
If you are a Rock Kidz parent who has booked your seats under “Rock Kidz Parent Seat Allocation”, we
encourage you to arrive early to send your children to Rock Kidz, so you have ample time to be seated at
The Star Theatre and enjoy the full service.
Congregation members who have not entered The Star Theatre 15 minutes before service starts will be
treated as “no show”. In such cases, your seats will be given up to walk-in congregation members.
Forgot your seat information?
We encourage you to print the booking confirmation email and bring it with you to service, so that you
can get to your seat quickly and smoothly. However, should you need help with your seat information,
you may approach any of our ushers.
Forgot your access media?
If you have booked your seats but do not have your access media with you, you may approach our ushers
for assistance. For a hassle-free entry into The Star Theatre, remember to bring your registered access
media with you.
If you need any other help while at The Star PAC, look out for our friendly ambassadors who will be
stationed all over The Star.
Have a question on NOAH?
Check out the Frequently Asked Questions (FAQs) on our website thestar.newcreation.org.sg
Copyright © 2016 New Creation Church, Singapore
Last updated on 23 October 2016
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User Guide