IN THIS ISSUE
The Children’s
Corner to Mark
20 Years.
Don’t Forget:
Women’s Only
5K Walk & Run
is Oct. 3.
Hawk Makes
Another
Appearance at
Moses Cone
Hospital.
page 4
page 9
page 10
Health System Earns
Magnet Re-Designation
The American Nurses
Credentialing Center’s (ANCC)
Magnet Recognition Program
for excellence in nursing
services has once again
designated all five Moses Cone Health System
hospitals as Magnet. This prestigious award
recognizes nursing excellence and
professionalism.
“Only 2 percent of hospitals across the
country have Magnet designation, and this is
extra special for us because we’re designated
as a System, which is very, very rare,” says
Joan Wessman, Chief Nursing Officer. “But I
would say it’s even harder to be re-designated
Magnet. As we learn more about what it takes
to be a Magnet organization, the bar keeps
rising. This re-designation truly demonstrates
how hard employees throughout the Health
System have worked and how much pride
they take in this honor.”
Marjorie Jenkins, Magnet/Nurse Retention
Coordinator, led the redesignation effort.
According to the ANCC, the leading nursecredentialing organization in the United States,
Nursing staff and other Health System leaders react to the good news.
Magnet designation is widely accepted as the
gold standard of patient care. Applicants
undergo an extensive evaluation, and members
awarded Magnet status must continue to
maintain rigorous standards as part of their
four-year designation. To reapply for and
receive Magnet status for an additional four
years is confirmation of the Health System’s
resolve to deliver the highest level of care in
nursing.
“It’s about nursing, but really it’s more than
nursing,” Wessman adds. “It is about the whole
Health System and our commitment to the way
we provide care for our patients. We’ve been
fortunate to have support from leadership and
every department throughout the Health System,
and I think we’ve managed to have some fun as
we’ve gone through the Magnet process.”
Research also shows that Magnet hospitals
are more effective at attracting and keeping
quality nurses.
“I think our employees are better for it,”
Wessman says. “And I know for sure that our
patients and families are well served because
we are a Magnet organization.”
Nursing leaders awaited the phone call,
scheduled for 10:45 a.m. Monday,
Aug. 17. Shown here (from left) are
Debbie Grant, Vice President, Nursing;
Joan Wessman, Chief Nursing Officer;
and Marjorie Jenkins, Magnet/Nurse
Retention Coordinator.
SEPTEMBER 2009
Process for New Performance
Management System Outlined
The employee performance appraisal, now called Performance
Management, will be a little different for both employees and
managers this year. But the intent is the same – to give all employees
objective feedback on their performance.
This year, the entire process will be done online through the
Halogen software, accessible from the Intranet homepage. The system
will document the process and eliminate the need for paper
performance appraisals.
Another change is how your manager will evaluate you. This year,
your review will include ratings on your Major Work Activities
(MWAs), job-specific performance standards, Systemwide personal
performance standards and department performance standards.
Human Resources released information about this new process last
summer when it activated the electronic journaling feature.
Journaling has allowed participating employees to enter comments
about their own performance throughout the year and, where
appropriate, to share their comments with their manager. The
journaling function also has allowed managers to keep electronic
notes on each of their direct reports. Journaling is not mandatory, but
it can help make recalling events easier.
The 2009 Performance Summary will be based on your
performance from Oct. 1, 2008, to Sept. 30, 2009. Remember, all
employees must use the Performance Management system
to complete a self-appraisal in October.
Task
Begin
End
Employee Self-Appraisal Training
Sept. 1
Sept. 30
Manager Rater Training
Sept. 15
Oct. 15
Employee Completes Self-Appraisal
Oct. 1
Oct. 31
Manager Completes Performance Summary
Oct. 1
Dec. 31
There will be many ways to learn more about the performance
summary process and how to complete your self-appraisal:
• Presentations to Employee Council meetings.
• Presentations to Director and Manager/Supervisor meetings.
• Train-the-trainer sessions for presentation in department
meetings.
• Code U.
• Code VU.
• Computer rooms open, with scheduled presentations.
• Webinars.
• Recorded Webinar on the Intranet homepage.
• CBL.
• Written material on the Intranet homepage.
• E-mail communications.
Be Healthy Benefit Fairs –
Good for You, Good for Me, Good for Wii
Don’t Forget
to Take Employee
Opinion Survey
Available online
Sept. 13-26.
Moses Cone Health System will hold benefit fairs the first full week of October.
As part of its “be healthy” theme, participants will be able to play the Wii gaming system
at the fair and enter a drawing to win a Wii.
The fairs will be held at the following dates and times:
Monday, Oct. 5
7:30 a.m. - 4:30 p.m.
The Moses H. Cone Memorial Hospital
Tuesday, Oct. 6
7:30 a.m. - 4:30 p.m.
Wesley Long Community Hospital
Wednesday, Oct. 7
7:30 a.m. - 4:30 p.m.
The Women’s Hospital of Greensboro
Thursday, Oct. 8
7:30 a.m. - 4:30 p.m.
Annie Penn Hospital
Friday, Oct. 9
2 - 4 p.m.
Moses Cone Behavioral Health Center
2
SEPTEMBER 2009
Rooms 0029-0031
Classroom 1
Classrooms 5 and 6
Dining Room
Cafeteria
Eighteen Health System
Nurses Among
Check out the
Employee
Discount Fairs
These fairs are your opportunity to meet some of
the local vendors who supply discounts to
employees, volunteers and physicians associated
with Moses Cone Health System. There also will be
giveaways, prizes and drawings.
Friday, Sept. 11
9 a.m. – 3 p.m.
The Women’s Hospital of Greensboro
Classrooms 1, 2, 5 and 6
Friday, Sept. 18
9 a.m. – 3 p.m.
Wesley Long Community Hospital
Classroom 1
Monday and Tuesday
Sept. 21 and 22
9 a.m. – 3 p.m.
The Moses H. Cone Memorial Hospital
Heart and Vascular Center Conference Room
Wednesday, Sept. 30
9 a.m. – 3 p.m., Annie Penn Hospital
Womankind Center
Great100
An amazing 18 of the Great 100 Nurses in North Carolina work for Moses
Cone Health System. The annual list of outstanding nursing professionals is
created by the grassroots organization, the Great 100.
“We are very proud to have so many nurses make this prestigious list,” says
Joan Wessman, Chief Nursing Officer, Moses Cone Health System. “This is a
reflection of the dedication and professionalism you will find in every nurse
working at Moses Cone Health System.”
The outstanding nurses are:
Renee Barber, RN, Systems Analyst, Information Systems
Anne Blankenship, RN, Telemetry/Urology,
Wesley Long Community Hospital
Cindy Bussey, RN, Department 3000, Neurosciences,
The Moses H. Cone Memorial Hospital
Donna Gordon, RN, Staff Educator, Staff Education
Carol Harris, RN, Director, Department 3700,
Cardiology, Moses Cone Hospital
Candace Hughes, RN, Director, Departments 4500 and 5100,
Moses Cone Hospital
Eva Hyde, RN, Clinical Nurse Specialist, Clinical Nursing Support
Joan LoPresti, RN, Director, Clinical Support
Dawn Melton, RN, Department 5000, Orthopedics,
Moses Cone Hospital
Angela Moore, RN, Care Coordinator, Telemetry/Urology,
Wesley Long Community Hospital
Shannon Parrish, RN, Care Coordinator, Oncology,
Wesley Long Community Hospital
Cheryl Poteat, RN, Palliative Care, Wesley Long Community Hospital
Cindy Smith, RN, Director, Department 5000,
Orthopedics, Moses Cone Hospital
Sara Spencer, RN, Telemetry/Urology,
Wesley Long Community Hospital
Mac Stroupe, RN, Staff Educator, Staff Education
Garnet “Gigi” Tatum, RN, Department 6500,
Cardiac Recovery, Moses Cone Hospital
Mary Welch, RN, Clinical Nurse Specialist, Clinical Nursing Support
Gwen Yates, RN, Palliative Care, Wesley Long Community Hospital
The Great 100 is a not-for-profit volunteer organization that recognizes
excellent nursing care and a commitment to the profession of nursing among
registered nurses in North Carolina. The Great 100 nurses will be honored at
a gala on Oct. 3 in Greensboro.
For more information on the Great 100, go to www.great100.org.
SEPTEMBER 2009
3
Today, Owen Bussey is a doctoral student at UNCG. Both he and his
mother, Cindy Bussey, say he got a strong start at The Children’s Corner.
Employer-Sponsored Childcare:
The Children’s Corner Celebrates 20 Years of Success
When The
Children’s Corner
childcare center
opened 20 years ago,
4-year-old Owen
Bussey cut the
ribbon to officially
launch the new
facility. His mom
Cindy Bussey, RN,
3000, The Moses H.
Cone Memorial
Hospital, was excited
Twenty years ago, Owen Bussey
to see the project
cut the ribbon to officially open
come to fruition and
The Children’s Corner. He is
to take advantage of
shown here with Melody Schell,
the services the
former assistant director of
center offered.
Public Affairs.
Two decades later,
Owen is pursuing his doctorate in biochemistry at the
University of North Carolina at Greensboro and plans
a career in medicine. Bussey remains grateful for the
strong start that The Children’s Corner provided him.
“It was so convenient, and Owen could see the
hospital from his classroom and be confident I was
nearby,” Bussey says. “When I went to work, he went to
school. It was a good pattern that has helped him to
this day.”
Why offer hospital-sponsored childcare? A survey
conducted as part of the early planning effort indicated
a likely reduction in absenteeism and improvements in
recruiting and retention.
“Even employees who didn’t have kids were in favor
4
SEPTEMBER 2009
of it because of the positive impact on their
co-workers,” says Laura Kaufman, Systems
Project Leader, Management Systems. At the
time, Kaufman was director of social work
for Moses Cone Health System and chair of
the planning team for the facility. “It was a
great option for our employees then, and it
still is today.”
Kaufman believed so strongly in the
facility that she enrolled her son David, now
a sophomore at UNC Asheville. “The
experience was wonderful,” she says. “From
the very beginning, the focus was on quality,
and he received excellent care. He was happy
to be there, and it made me feel very secure.”
The Children’s Corner opened with six
classrooms and, only four years later,
doubled in size to meet growing demand. It
has earned a four-star rating from the North
Carolina Division of Child Development
and today serves 135 preschoolers between
six weeks and 5 years of age.
“The program remains popular because
we allow parents to go to work with peace of
mind,” says Sharon Fouts, Director, Childcare
Services. “As a result, they are able to provide
the very best care to their patients.”
In addition to The Children’s Corner, the
Health System supports Kids Connection at
Wesley Long Community Hospital and
Woodmont Child Development Center at
Annie Penn Hospital in Reidsville. Together,
the three centers serve 280 children.
The Children’s
Corner Anniversary
Party and Reunion
To celebrate two decades of
operation, The Children’s
Corner is planning an
anniversary party and reunion
for former students, their
families and hospital staff.
• DATE: Friday, Oct. 2.
• TIME: 4 to 6 p.m. (brief
program at 4:30 p.m.).
• WHERE: The Children’s
Corner playground.
• WHO’S INVITED: Former
students, their families and
hospital staff.
• WHAT TO EXPECT:
Inflatable play areas,
music, cake and ice cream.
Please drop off any photos
taken during your child’s time
at the center. The staff plans
to display them during the
event. Call 832-7997 for more
information.
Rey Buendia, RN (left), talks
with Olawale Majekodunmi,
Transporter, Radiology, on
Department 3700.
From Complaints to Compassion:
How RBC Changed This Nurse
Two years ago, Rey Buendia, RN, Department
3700, was ready to quit his job at The Moses H.
Cone Memorial Hospital. He came to work and
cared for patients, but he says he spent a good
chunk of his time “complaining and griping.”
“I was one of the more vocal nurses on our
unit, questioning left and right, just basically
challenging authority,” he says. “I was always saying, ‘What has Cone
done for me? What’s in it for me?’ And the truth is, I was going
nowhere.”
That’s all different now. He credits his new outlook on work –
and life – to Relationship Based Care and its introductory
workshop, Reigniting the Spirit of Caring.
“It was an emotional experience for me,” he says. “It has allowed
me to focus on what’s really important and why I went into
nursing. Now I focus on the patients and my co-workers. I focus on
where I am right now and what I can be doing instead of griping.”
Moses Cone Health System launched Relationship Based Care in
November 2008. The philosophy of care provides that every patient
will have a lead nurse who will coordinate care and communication.
The patient and family are at the center of all care decisions.
Relationship Based Care also stresses that staff focus not only on
their relationships with patients but also on their relationships with
themselves and their co-workers.
As part of the program, staff take a three-day workshop called
Reigniting the Spirit of Caring. During that workshop, staff hear
from patients and families about their in-hospital experiences, and
they share their stories of why they went into healthcare originally.
For many, the experience is an emotional one.
“I have been encouraging everyone to go to the seminars,”
Buendia says. “You will learn a lot, and even if you only learn one or
two things, it’s worth it. You learn you are simply working for the
patient, trying to get them better, and increasing your knowledge
base to be the best you can.”
Carol Harris, Director, Department 3700, has seen Buendia’s
transformation.
“Rey would get the award ‘Best All Around,’” Harris says. “He is
the ultimate nurse; he provides excellent, comprehensive care to his
patients and families and is a tremendous resource for all team
members. He sets the example for a positive attitude for all team
members in our nursing area, and he exudes the caring spirit.”
Buendia says he has completely changed his mindset since RBC.
“You don’t just simply wonder what an organization has to offer
you,” he says. “Instead, you do your very best to give to your patient
and ultimately, your organization. It’s a total change. You are the
window of what the organization stands for. You have to present to
the patient the very best of what the organization has to offer. This
starts with the first person the patients come into contact with –
whether that’s our colleagues from Environmental Services, a
nursing tech or a nurse.”
The challenge is sometimes keeping these sentiments alive when
staff leave the workshop and return to their departments.
But he says that hasn’t been difficult.
“You make it a habit,” he says. “You just live by it. You breathe it.”
SEPTEMBER 2009
5
Phone Directory
Available from
Homepage;
Employees Asked
to Update Numbers
On Tour
Sen. Kay Hagan (D-NC) recently toured HealthServe Community Health Clinic and met with
David Talbot, MD, Medical Director, HealthServe, and other officials to discuss the need for
healthcare reform. Various local and statewide reporters attended, interviewing Hagan as
well as JM Jardina, Director, Operations, HealthServe. Here, Talbot shows Hagan the clinic’s
growing pharmacy, which will fill nearly 90,000 prescriptions in Fiscal Year 2009.
New Partnership Supports Patients,
Connects Loved Ones
For patients
going through a
serious health
event, the first
couple of weeks can be overwhelming. In
times like these, patients and their families
rely on support from extended family and
friends.
Moses Cone Health System has
partnered with CaringBridge, a charitable
nonprofit organization that offers free,
private Web sites to connect family and
friends during serious health events.
Patients and their families can use a
CaringBridge Web site to update all their
friends and family with a single journal
entry. In turn, family and friends can send
messages of love and encouragement
through the patient’s guestbook.
6
SEPTEMBER 2009
“We are pleased to be able to offer this
free service to our patients and their
families,” says Tommye Morrison, Web
Site Development Specialist, Marketing. “We
hope that nurses and other staff members
will help us promote this resource by
talking about it to their patients.”
CaringBridge, founded in 1997, hosts
more than 155,000 personal sites that
connect more than 500,000 people daily.
The CaringBridge community includes
people in all 50 states and more than 215
countries and territories around the world.
For more information or to create a
CaringBridge site, visit
www.caringbridge.org/mosescone. Another
link is available on the Health System’s
Web site, www.mosescone.com.
Did you know you can look up employees’
work phone numbers on the Intranet
homepage?
To search for a phone number, go to the
homepage, click on the Resources menu at
the top and select Telephone Directories.
Or you can visit
http://homepage.mosescone.com/teldirect.asp
(set it as a Favorite if you like). These
phone numbers can also be found in the
Outlook Phone Book for any user with an
e-mail account.
The only stumbling block is that the list
is out of date and incomplete. Human
Resources is asking all employees to correct
their phone numbers in the Lawson selfservice system.
To update your phone number, go to the
homepage and click on Lawson HR under
Applications. From there, sign in to Lawson
and click on Employment and then click
on Work Phone. You will have an option to
update your phone number. More detailed
directions are available at:
S:\public\Management Systems\Network
Instructions\Changing Your Work Phone
Number in Lawson Employee Self.doc.
The correct structure for work numbers
is XXX-XXX-XXXX. If your work number
is listed any other way, please correct it
using the new format.
Health System Strives
for “Just Culture”
Imagine working in a place where you feel comfortable disclosing
errors, including your own. Picture a place where it’s understandable
to make mistakes but where there is no tolerance for reckless behavior.
Moses Cone Health System is working to create this kind of “just
culture” here, through its participation in a North Carolina Hospital
Association collaborative.
“The Health System is going to get there – to a just culture and a
culture of safety,” says Marion Martin, RN, Executive Director, Quality
and Patient Safety. “We already exhibit and/or practice many of the
essential characteristics. Our leadership openly and actively listens to
concerns and takes action to address them. Our obligation to work as a
team to prevent harm to patients, staff and visitors is readily accepted.”
A just culture is based on:
• Learning, nurturing and accountability to the organization
and ourselves.
• Trust and caring about the team as a whole and the individuals
on the team.
• Sensing and meeting the needs of others.
• Communication that is open and professional.
• Transparency.
• Celebration of success and timely correction of those processes
contributing to error.
• It is NOT a culture of blame and shame.
A just culture will help the Health System avoid causing unjustifiable
risk or harm, follow procedural rules and produce high quality, safe
care. This will be accomplished through recognizing and consoling
human error; coaching and educating about at-risk behavior; and
appropriately addressing reckless behavior.
“The next several months will be busy ones,” Martin says. “Policies
will be rewritten, procedures modified, and education for all members
of our staff provided. The end result of this collaborative project will
be meeting our goal to provide quality medical services in a friendly,
safe and caring environment.”
Contributing to a Just Culture
Will you:
• Speak up to provide input about patient safety issues?
• Take patient and team member safety personally?
• Choose to make a difference?
• Help to break down the walls separating the components of
our team?
• Actively participate in initiatives to solve complex safety issues?
• Never tolerate excuses or cover up poor decisions?
• Always base your individual practice on safety?
• Hold yourself accountable?
• Trust?
What They’re Saying
Patient satisfaction is all about treating people with
kindness, giving them our full attention, keeping
them informed, and meeting or anticipating their
needs. Here are some examples of best and worst
practice. These comments are taken directly from
what our patients told phone surveyors about their
hospital experience.
The nurses took very good care of me, and
I was impressed how they answered any of
the questions that I had.
Cut down on the number of different
people who care for you every day.
A few nurses remembered me from a prior
stay at the hospital, and they were all very
concerned and gave me get-well wishes.
They could keep you more informed as to
what their plans are for you if you are
waiting – like why you are waiting so long,
what is taking so long.
I was surprised that they were as attentive
as they were, with all the things they had
to do.
The nurses in the evening were very loud,
playing music, yelling and just making a
lot of noise. They were banging doors in
the early morning.
After I came out of heart surgery, they gave
me extra special care. They double-checked
on me to make sure I was OK.
I am vision-impaired, and they didn’t let
me know that my tray was there. They just
sat it in there. I pushed the button to get
help and nobody came, so I didn’t eat.
I had positive experiences with all of the
team. They were just very, very, very
sensitive to my needs.
I had a doctor come in and do a bunch of
things without explaining that he was
doing it. It was alarming and frustrating.
The hospital is excellent. I give you guys an
A-plus.
SEPTEMBER 2009
7
This Year’s Greensboro United Way
Campaign in Five Words
• Refreshing – With a renewed focus on giving and
personal stories.
• Innovative – Pledge electronically ... no paper!
• Collaborative – Engaging for all employees and
helping others.
• Fun – Pledge parties, FUN-raisers, competitions.
• Resourceful – An inspired committee guiding this
campaign.
The need is right here, right now.
No pledge is too small. Just 58 cents a week (or a $30 one-time
pledge) allows volunteers to serve 10 meals to seniors in their
home, according to Senior Resources of Guilford. This is just one
of the 60 programs served by 30 agencies of the United Way of
Greater Greensboro.
“Right here in Moses Cone Health System and Guilford
County, right now, our workplace donations touch the lives
of everyone we know,” says Denya Hawkins, Employee
Campaign Chair.
Throughout the campaign, we will be highlighting employees
and how United Way programs have touched their lives.
Sandy Allender, Associate Director, Health Information
Management, and a first-time
United Way committee
member, increased her
The United Way
pledge to the United Way
kickoff events begin
in 2000 in honor of her
the week of Sept. 21 on
father.
Greensboro campuses. The
“My father had a
campaign goal is $615,000.
Stay tuned for more
stroke on April 28, 2000,”
announcements.
she says. “He arrived at the
Emergency Department and
needed two units of blood. It
was so reassuring to know the
blood was available to help my dad. Since then, I have made it a
practice to always give blood and to step up my annual pledge to
the United Way of Greater Greensboro. I know the United Way
has helped so many others, and it’s an honor for me to volunteer
on this year’s committee.”
Campaign organizers will be sharing stories like this one
throughout the campaign. If you have a story you are willing to
share, please submit it to [email protected].
Annie Penn Hospital United Way
Campaign Under Way
Annie Penn Hospital has set a fundraising goal of $35,000 to
benefit the United Way of Rockingham County. The hospital
will share the Moses Cone Health System campaign theme:
“The need is right here, right now.”
“Rockingham County has been hit hard by layoffs, so this
theme certainly cuts to the chase,” says Sharon Troxler,
Director, Marketing and Volunteer Services, Annie Penn Hospital.
“We hope to focus on the pressing needs ‘right here’ in
Rockingham County.”
The hospital held a kickoff event on Aug. 27 that included a
8
SEPTEMBER 2009
jewelry and purse sale, a volunteer bake sale, Subway meals and
coupons, and gifts for employees who donated at the fair-share
level (one hour of pay per month). Kickoff participants were
also encouraged to bring a can of food for the Reidsville
Outreach Center. The event featured beach music, and a chance
to watch and receive instruction from the National Shagging
Champion, Eden’s Neil Chaney.
Other planned fundraisers include the sale of a cookbook
created by adult and teen volunteers, a sundae sale and several
auctions of items donated by managers.
The Women’s Only brings hundreds of women to Greensboro to participate in an event
benefiting the Mammography Scholarship Fund.
Women’s Only 5K Walk & Run
Set for Oct. 3
Whether you want to
run, walk or volunteer,
join hundreds of
women who will
participate in the 17th
Women’s Only 5K Walk
& Run on Oct. 3 at The
Women’s Hospital of
Greensboro.
One of the largest women’s only races
in the South, the Women’s Only benefits
Guilford County women who cannot
afford mammograms.
All entry fees directly benefit the
Mammography Scholarship Fund at The
Breast Center of Greensboro at The
Women’s Hospital. This fund provides
free mammograms for women who are
uninsured and ineligible for Medicare or
Medicaid.
In the last 16 years, the Women’s Only
has raised more than $250,000, helping
countless women in the community
detect and defeat breast cancer.
In addition to the main race, which
begins at 9:30 a.m., there will be a Girls’
Only Mini Walk & Run for girls ages 6
and younger starting at 8:15 a.m.
There also will be a Children’s and
Family Expo that will feature games and
activities for the entire family. The
Women’s Expo will offer more than 20
exhibitors, including spa treatments,
women’s wellness, fitness and running
vendors, massage therapy activities,
Starlyn Jolley-Crook, Financial Analyst,
participated in last year’s race.
women’s beauty products and
sportswear, artisans and sponsor exhibits.
To register online for the races, go to
www.womensonlyrun.com. For more
information, call the Marketing
Department of Moses Cone Health
System at 832-8131 or e-mail
[email protected].
SEPTEMBER 2009
9
Hawks in the Hall
A red-tail hawk that has lived on the grounds of The Moses H. Cone Memorial
Hospital for more than a year has found fame. The hawk is the subject of a
Community Art Program exhibit at the hospital. Photos of the bird, taken by
William Damion Russell, Grounds Attendant, Moses Cone Hospital, will be on
display in the hallway near Radiology throughout September.
Tuition Reimbursement
Unaffected for Fall
Any Changes to Come after January
The Tuition Reimbursement policy will continue with the
current criteria for eligibility and reimbursement for fall 2009
classes. (See policy and application on the Organizational
Development’s Web site on the Intranet page under
“Departments.”)
“Employees have been interested in the changes to our
Tuition Reimbursement Program that were announced last
month,” says Sarah Arnett, Organizational Development
Specialist. “We understand that employees are registering for
fall 2009 classes. Changes to the Tuition Reimbursement
program will be made effective January 2010. Once the
changes have been finalized (later this fall), an announcement
will be made in time for the winter/spring terms.”
10
SEPTEMBER 2009
The Health System continues to support educational
opportunities for employees through the Tuition
Reimbursement Program. The following apply:
• Expenses for tuition, fees and books may be covered for
credited coursework or coursework leading to an
advanced degree or certification. Reimbursement is
subject to availability of budgeted funds.
• The employee must meet eligibility requirements and
fulfill the service obligations.
• Applications must be completed and turned in to
Organizational Development before coursework begins.
• Grades and proof of payment must be turned in within
45 days of completing the class.
Rice Appointed to
The Joint Commission
Glenn Davis, CEO, talks with Marshell Richards, RN, Director, Clinical
Services, at the new Select Specialty Hospital located on Department 5700.
Select Specialty Hospital to Open
within Moses Cone Hospital
Select Specialty Hospital – Greensboro will open a new long-term acute
care hospital located on Department 5700 at The Moses H. Cone Memorial
Hospital in September.
The 30-bed “hospital within a hospital” will provide specialized treatment
for long-stay, critically ill, medically complex patients. It will offer patients,
especially those on ventilators, an alternative to an extended stay in the
Intensive Care or Step-down Units and it will reduce the need to move
these patients to other facilities. The average length of stay at Select is
expected to be greater than 25 days.
“This is about taking care of patients who fall between the cracks,” says
Glenn Davis, CEO, Select Specialty Hospital – Greensboro. “We are separately
certified by Medicare with a separate Medicare provider number. We take
care of those patients who are expected to stay too long for a short-term
acute care hospital but aren’t ready to go to a nursing home or home or to a
rehab facility. … We expect that we will be very busy.”
The Health System leases the space to Select, which will run the hospital
with its own staff and management. Select will purchase lab, radiology and
other services from the Health System. Select has 20 employees at this
Greensboro site, including nurses, respiratory therapists and others. The
number of staff could grow as the hospital admits more patients, Davis
says.
“We’re excited to be here,” he says. “We have been very well received by
the Health System staff, from Environmental Services to management –
everybody been very warm and welcoming.”
Select Medical Corp. operates 92 similar facilities throughout the United
States, including in Durham and in Winston-Salem.
Tim Rice, President and CEO,
Moses Cone Health System, has
been appointed to The Joint
Commission’s Board of
Commissioners by the
American Hospital
Association.
His three-year term begins in
January 2010. The Joint
Tim Rice
Commission is an independent
not-for-profit organization that evaluates and
accredits healthcare organization across the
United States.
“I want to be an advocate for patients,” Rice
says. “It is important that hospitals and healthcare
providers are represented on The Joint
Commission because we are on the front lines of
the patient experience every day. I look forward
to working for the highest possible standards for
those patients.”
The Joint Commission Board consists of 29
voting members from across the healthcare
industry. Commissioners serve three-year terms
that are renewable for up to three terms. The
board consists of representatives from: the
American Hospital Association, the American
Medical Association, the American College of
Physicians, the American College of Surgeons and
the American Dental Association; six public
members; one at-large representative of the
nursing profession; and the president of The Joint
Commission.
Rice has been president and chief executive
officer of Moses Cone Health System since 2004.
He earned a bachelor of science degree in
pharmacy from Washington State University and
a master’s degree in health administration from
Duke University. Rice is a Fellow in the American
College of Healthcare Executives and chair-elect
of the board of directors of the North Carolina
Hospital Association. Rice is active in the
community, serving as a board chair for the
Greensboro Partnership, the Central Atlantic
VHA Board and the United Way of Greater
Greensboro Campaign.
SEPTEMBER 2009
11
Two Annie Penn Hospital teen volunteers and their
guests won a limo ride and tickets to the American Idol
Summer Tour in a fundraising contest.
Kasey Smith, Teen Volunteer, Annie Penn Hospital, answers call lights at the
nursing station in Department 3A.
More than 100 Teens
Volunteer This Summer
When Kayla Ore and Matthew William signed up for volunteer
service at Annie Penn Hospital this summer, they didn’t know they’d
receive the celebrity treatment.
These two teen volunteers won a limo ride and free tickets to the
American Idol Summer Tour for their top sales effort in a fundraiser
for the Annie Penn Hospital United Way Campaign. The Greensboro
Coliseum donated the tickets.
This was just one of the many activities for 140 high school
students who were teen volunteers throughout the Health System
this summer.
“Our teens volunteered in a wide variety of areas from the
Emergency Departments to Nutritional Services,” says Bob Bessey,
Director, Volunteer Services, Moses Cone Hospital and Wesley Long
Community Hospital.
Two new pilot programs occurred at Wesley Long Community
Hospital. Teen volunteers filled the Regional Cancer Center with
music from the waiting room piano. Other teens offered a morning
shuttle service to patients, visitors and families, serving about 40
riders each morning.
“Both services proved to be of great benefit to the hospital,” Bessey
says. “In fact, the shuttle service was such a big success that we plan
to recruit adult volunteers to drive it. We are always blessed to have a
great group of ‘can-do’ kids and that makes the summer enjoyable,
fun and a great learning experience for everyone.”
Annie Penn Hospital volunteers logged 1,120 hours of service.
Meredith Citty, a teen volunteer at Woodmont Child Development
Center for the past four summers, received a plaque for her 418
hours of service. The award was presented at the teen’s appreciation
luncheon on Aug. 14.
“We had an outstanding group this summer,” says Sharon
Troxler, Director, Marketing and Volunteer Services, Annie Penn
Hospital. “Our employees and I will really miss them.”
By the Numbers
The Moses H. Cone Memorial Hospital – 105 volunteers
Wesley Long Community Hospital – 17 volunteers
Annie Penn Hospital – 18 volunteers
12
SEPTEMBER 2009
Shumaker Moves to Foundation
Susan Fitzgibbon Shumaker, President
of Annie Penn Hospital and Executive Vice
President of Moses Cone Health System,
has been named President of the Moses
Cone ~ Wesley Long Community Health
Foundation. Shumaker assumes her new
duties Sept. 14.
“We face extraordinary challenges and
opportunities
at this juncture in the
Susan Shumaker
Foundation’s 10-year history,” says Bob
Cone, Chairman, Moses Cone ~ Wesley Long Community
Health Foundation. “Susan – who has been a nurse, a
hospital president and a board member of other foundations
– has the knowledge, wisdom, energy and experience that
will enable us to continue and add to the Foundation’s
enviable record of improving the health of our community.”
As the president of the Moses Cone ~ Wesley Long
Community Health Foundation, Shumaker will lead an
organization that invests in programs and activities that
measurably improve the health of the people who live in the
area served by Moses Cone Health System. The Foundation
has awarded more than $60 million in grants to local
organizations since it was established in 1997.
“The Foundation’s funding priorities – access to care,
adolescent pregnancy prevention, HIV/AIDS/STDs,
substance abuse and mental health – are inspiring to me,”
Shumaker says. “I’m very energized about the opportunity to
make a difference in the health of our community.”
Shumaker joined Annie Penn Hospital as vice president of
clinical services/assistant administrator in June 1984. She
became president and CEO of Annie Penn Hospital in
January 1990 and led the organization into a merger with
Moses Cone Health System in July 2001.
“I love Annie Penn Hospital and its employees,” Shumaker
says. “When I was hired in 1984, I thought I’d stay for only a
few years, but I fell in love with the hospital, the community,
and the Annie’s Spirit that we have. It really is a special
place.”
In her tenure at Annie Penn Hospital, Shumaker
established the Annie Penn Foundation, which raises money
for hospital
improvements. In 2001,
she helped establish the
Moffitt to Provide
Annie Penn
Interim Leadership
Community Trust (now
the Reidsville Area
at Annie Penn Hospital
Foundation). That
Grace Moffitt,
foundation provides
Vice President,
support to various
Annie Penn
programs, which
Hospital, will
improve the health and
assume interim
quality of life of the
responsibility for
people of Rockingham
operations at
County.
Annie Penn
“Moses Cone Health
Hospital. Moffitt
System remains very
Grace Moffitt
has been with the
committed to Annie
hospital for 16 years, currently
Penn Hospital and the
overseeing Human Resources and
Reidsville community,”
Support Services. She is a long-term
says Tim Rice, President
resident of Reidsville.
and CEO, Moses Cone
Health System. Over the
last eight years, the Health System has invested $38 million
in the hospital, most recently funding a $7 million
renovation to its Emergency Department.
Turning Off Computer Monitors
Saves Energy, Cash
To Save
at Home
To learn more about moneysaving energy strategies to
try at home, visit
www.energystar.gov.
Want a quick and easy way to save money and be environmentally
responsible at the same time?
Set your computer monitor to turn off after five minutes of no keyboard
or mouse activity. Moses Cone Health System will save an estimated $80,000 a
year with this simple strategy, which began on Aug. 4.
For users, the monitor comes on again within seconds of moving the mouse or
pressing a key on the keyboard.
“This strategy is strongly recommended by the federal government as a smart way
to reduce our nation’s energy usage,” says Mitch Marbert, Systems Manager,
Information Systems.
Some workstations have special requirements and have been excluded from
participating in this power management effort. If needed, department directors can
exclude additional workstations whenever they experience any significant problems
with this power management plan.
SEPTEMBER 2009
13
Thank You Notes
Periodically, Code U will publish letters of thanks from patients, visitors,
employees or others. Many of these letters exemplify employees living our
mission: “We serve our communities by preventing illness, restoring health and
providing comfort, through exceptional people delivering exceptional care.”
On July 6, 2009, I received a call stating my husband Jerry
had been hurt on the job. My two sons, Nathaniel and Isaiah,
and I rushed to the Moses Cone Hospital Emergency
Department. When we got there, Rose Whitehurst, RN, took
us back to a room where Ron Flack, RN, came in and spoke
to us. As the chaplain and Dr. Olga Otter came in, I had a
bad feeling things were not good. Dr. Otter left, and my sons
and I continued to wait with nurse Ron and the chaplain,
hoping and praying Jerry would be OK.
Dr. Otter came back to the room and told me and the boys
that Jerry had not made it. This was the worst news we could
have ever heard. My oldest son and I could not believe it.
Heather Tuttle, RN, was wonderful. She took care of me
like she had known me forever. As Heather took me back to
see my husband, Rose took care of my boys. I cannot thank
Rose and Heather enough for their kindness. I was all alone
with my two young boys and they took care of us.
I am just so thankful that I was blessed to have such
wonderful staff to help us in our time of need. Rose and
Heather did not have to do all they did, but they chose to
treat us like family.
Thank you from the bottom of my heart,
— Eve Urbina,
Admissions Services Associate, Emergency Department,
Wesley Long Community Hospital,
and her sons, Nathaniel and Isaiah Urbina
14
SEPTEMBER 2009
I was recently a patient at Moses Cone Hospital. I was
scared and terrified because I had just found out that I have
diabetes. My sugar was 710, and I had no idea what was
going on.
The hospital and the staff made me feel better about my
situation, but there was one lady nurse whom I feel should
really be recognized. Her name is Carol Huckabee. She is
what people need when they have to be admitted to the
hospital. She held my hand and made me understand as she
explained what was going on. She made me feel
comfortable about taking insulin when I felt I couldn’t. She
is the kind of nurse who is not just there for a paycheck. She
is not looking at what color you are – she sees everyone as a
person in need and is willing to go that extra mile for them
and will stay until she feels you’re OK.
I really want to thank her because she was really good to
me when I was ready to give up on myself. She has really
changed my life.
— Kimberly Smith
Have you received an impressive thank-you letter?
Please drop a copy in interoffice mail to Code U,
Marketing, Administrative Services Building.
Urgent care will now be offered at Moses Cone MedCenter Kernersville.
Walk-In Urgent Care
Coming to Kernersville
Moses Cone MedCenter Kernersville Walk-In
Urgent Care is opening in September in the
Occupational Health Services office of Moses
Cone MedCenter Kernersville.
“We have expanded the hours and are
increasing staff,” says Jonathan Stabile, DO,
Physician. “This will afford us an opportunity
Just like the Urgent Care
Center on Church Street,
MedCenter Walk-In Urgent
Care has a $5 co-pay for
Health System
employees.
to provide more efficient, convenient services
for not only the people who live in Kernersville
but also the industries in the area.”
Initially, Moses Cone MedCenter
Kernersville Walk-In Urgent Care will be open
from 8 a.m. to 7:30 p.m., with weekend hours
coming later this fall.
Just Beachy
Wesley Long Community Hospital recently unveiled its
beach mural in a connecting corridor of the Oncology
department. Here, artist Kathleen Kennedy meets Rep.
Howard Coble (R-NC, 6th District) during the ceremony.
The mural has drawn rave reviews from patients, families
and staff members. To see more photos, visit the Moses
Cone Health System page on Facebook.
SEPTEMBER 2009
15
Take a “Tour” of Hospitals
and Departments
Haven’t seen the new Pediatric Emergency Department yet? Want to see what MedCenter High Point
looks like inside?
Check out photos and a virtual tour of many Health System facilities, available at the following links:
• The Moses H. Cone Memorial Hospital Pediatric Emergency Department www.mosescone.com/peded
• Moses Cone Regional Cancer Center www.mosescone.com/tourcancercenter
• Moses Cone Heart and Vascular Center www.mosescone.com/tourheartcenter
• The Women’s Hospital of Greensboro www.mosescone.com/tourwomens
• Moses Cone MedCenter High Point www.mosescone.com/virtualtoursmchp
The Basics of Babysitting
Annie Penn Hospital and the Reidsville Fire Department recently held their annual babysitting class
to teach area pre-teens about safety and childcare. Here, Lori Porter, Rockingham County Public
Health Maternal and Child Nurse, and Kim McNeil, Public Health Nurse, share information about
how to handle infants safely.
16
SEPTEMBER 2009
Bariatric Surgery Program
Gains Accreditation
The bariatric surgery center at Wesley Long Community Hospital
has been accredited as a Level 1A facility by the Bariatric Surgery
Center Network Accreditation Program of the American College of
Surgeons.
This designation means that Wesley Long Community Hospital
has met criteria to ensure it is fully capable of supporting a bariatric
surgery program and that its institutional
performance meets the requirements outlined by
the program.
“We are grateful to David Newman, MD; the
Central Carolina Surgery partner physicians; and
Jeannie Wilson, Bariatric Surgery Program
Specialist, for their hard work and dedication in
achieving recognition for excellence in bariatric
surgery,” says Paul Jeffrey, Vice President, Wesley Long Community
Hospital.
Accredited bariatric surgery centers provide hospital resources
necessary for the best care of morbidly obese patients, as well as the
support and resources necessary to address the entire spectrum of
care and needs of bariatric patients, from the pre-hospital phase
through the post-operative care and treatment process.
There are four categories of accreditation for inpatient facilities
(Level 1A, 1B, 2A, and 2B) and one level for outpatient surgical care
facilities. Each category has specific criteria that must be met by a
facility seeking that level of accreditation. Wesley Long Community
Hospital recently underwent an onsite verification by experienced
bariatric surgeons, who review the center’s structure, process, and
quality of data.
Accredited bariatric surgery centers also are
required to report their bariatric surgery outcomes
data either to the American College of Surgeons
National Surgical Quality Improvement Program
(ACS NSQIP) or the College’s BSCN Database.
In the United States, more than 11 million people
suffer from severe obesity, and the numbers
continue to increase. Obesity increases the risks of morbidity and
mortality because of the diseases and conditions that are commonly
associated with it, such as type II diabetes, hypertension and
cardiovascular disease, among other health risks. According to the
American College of Surgeons, weight-loss surgery provides the
only effective, lasting relief from severe obesity.
Beth Ward Named Top
Chief Financial Officer
Beth Ward, Chief Financial Officer, Moses Cone
Health System, has received the 2009 CFO
Award from the Triad Business Journal. Ward
won the award in the category of companies
with more than 1,000 employees.
She was nominated by Jim Weeks, the dean of
the Bryan School of Business and Economics at
the University of North Carolina at Greensboro
and a member of the Health System Board of
Beth Ward
Trustees.
As CFO and Treasurer, Ward is responsible for handling every
aspect of the System’s finances, including revenue and
reimbursements, patient accounting, supply chain, inventory,
purchasing and all of the information systems, including both
clinical and financial systems.
She joined Moses Cone Health System as the corporate controller
in 1996 and worked her way up to her current position as CFO.
“Much of her success can be credited to the fact that she is an
outstanding leader who focuses on pulling diverse groups of people
together in order to get everyone to work as a team and accomplish
what needs to be done,” Weeks says. “Beth is one of the most
talented and dedicated CFOs with whom I have ever worked.”
Weeks cited Ward’s efforts to ensure the Health System remains
financially viable and true to its mission, especially during these
most difficult economic times. “Beth wholeheartedly embraces
Moses Cone’s mission to provide high quality, affordable healthcare
to all members of the community,” he says. “One co-worker
explains … that fulfilling this mission is ‘the reason Beth gets up
every morning.’ ”
SEPTEMBER 2009
17
InBrief
Social Security Seminars Offered
The Human Resources Department will offer retirementplanning seminars about Social Security in September.
The sessions will be offered at the following dates, times
and locations:
• Sept. 14 – 10:30 a.m. – noon, Moses Cone Health System
Heart & Vascular Conference Room.
• Sept. 21 – 10:30 a.m. – noon, Wesley Long Community
Hospital, Classroom 1.
• Sept. 28 – 10:30 a.m. – noon, The Women’s Hospital of
Greensboro, Classroom 1.
Security Services to be Provided
In-House
Moses Cone Health System will begin providing in-house
security services on Nov. 1, when it ends its contract with
Guardsmark.
“We have made the decision to provide in-house security
services, which we believe will result in opportunities to
increase efficiency,” says Troy Chisolm, Vice President, Moses
Cone Behavioral Health Center, who oversees Security
Services.
All Security department positions will be posted through
Human Resources, at which time current Security officers
will be welcome to apply. “While we cannot guarantee that all
current officers will remain, we will certainly provide
opportunities to go through our application process within
the newly created Health System Security department,”
Chisolm says. “Previous performance will certainly be
considered.
“Please join me in thanking our current Security Services
team for the work that has been done to provide a safe
environment for our staff, patients and visitors.”
Fresh Produce Now Available
at Hospital “Farmer’s Market”
The Moses H. Cone Memorial Hospital now offers a weekly
farmer’s market that provides a convenient opportunity to
buy fresh, organically grown produce.
The Volunteer Services department and Faucette Farms is
offering the market every Thursday from 7 a.m. to noon
during growing season. The market is located outside the
AHEC entrance of Moses Cone Hospital.
Volunteer Services earns a percentage of sales from the
market, which began in July following a suggestion from the
Moses Cone Employee Council.
Health System Ranked as Top Value
Moses Cone Health System has been recognized as a top 100
hospital when it comes to value and quality.
The System has been named a top-ranked Community
Value Provider by Cleverley + Associates, a healthcare
financial consulting firm. The company released the findings
in its new publication: “State of the Hospital Industry —
2009 Edition.”
“We work very hard at Moses Cone Health System to keep
our costs low, to keep our charges low, yet provide a high
quality level of care,” says Tim Rice, President and CEO. “It’s
gratifying to be recognized for that.”
The “State of the Hospital Industry” reports selected
measures of hospital financial performance and discusses the
critical factors that contribute to them. The publication
focuses on the U.S. acute-care hospital industry between 2005
and 2007.
It’s All About
Debra Brendley, RN, Endoscopy, Wesley Long Community
Hospital, will present “Endoscopy on the High Seas: A Nurse’s
Experience” to the Society of Gastroenterology Nurses and
Associates in May 2010 at the national meeting in Orlando, FL.
Debbie Shelton, Human Resources Coordinator, Human
Resources, has earned certification as a Professional in Human
Resources (PHR). The certification, awarded by the Human
18
SEPTEMBER 2009
Resource Certification Institute (HRCI), signifies that Shelton
has passed a comprehensive examination and demonstrates a
strong background of professional human resource experience.
Two nurses with Med-Link have received their national
certification in case management and earned the designation
CCM. They are Rose Pierzchala, RN, and Melissa Sandlin, RN.
MOSES CONE HEALTH SYSTEM 2009 GOALS
Results for Oct. 1, 2008 - July 31, 2009
SYSTEM INDICATOR
MEASURE
ACTUAL
GOAL
Community Health
Core Measure Optimal Care
Compliance*
86.2%
85.0%
Mortality Rate
Risk-Adjusted
Mortality Rate**
1.25
0.90
Would Recommend
Inpatient
88.50
87.65
Would Recommend
ED
72.04
72.35
Turnover %
13.26%
15.0%
Employee Satisfaction
Overall Job Satisfaction
TBD
78.70
Internal Succession
Internal Succession %
63.5%
60%
Physician
Relationships
Physician Satisfaction
TBD
8.0***
Margin (%) 6.69%
6.15%
Length of Stay 5.04
5.09
QUALITY
PATIENT
SATISFACTION
Patients Who Would
Recommend Us
For Care
Turnover
EMPLOYEE &
PHYSICIAN
ENGAGEMENT
FINANCE
Margin (%)
AT OR ABOVE TARGET
BELOW THRESHOLD
BETWEEN THRESHOLD
AND TARGET
TBD - To Be Determined
The threshold is the lowest acceptable value before the measure fails.
* The Core Measure Optimal Care Compliance goal, new for 2009, takes into account how
well the Health System meets targets in four core measures: Acute Myocardial Infarction,
Heart Failure, Pneumonia, and the Surgical Care Improvement Project. Staff from the Quality
department will look at a random sampling of charts to determine if all of the proper
documentation has been done for each of the core measure areas. This is a pass-fail process.
The number of charts that pass out of all those examined is the percentage reported in this
table.
***The Health System is working on eight strategies to help
improve physician satisfaction. This measures how many
have been implemented.
Margin goal at the end of Fiscal Year 2009 is 4.97%.
Length of Stay goal at the end of Fiscal Year 2009 is 5.05.
** The risk-adjusted mortality rate considers the severity (acuity) of patients’ conditions instead
of simply calculating a mortality rate on the basis of actual deaths. The risk-adjusted measure
is more commonly used in other health systems and is a much better indicator of the quality
of care being given. A score of 1 is equivalent to the expected mortality rate given the acuity
of patients. Any score less than 1 means there are fewer deaths than expected given the
acuity of patients. If a score is greater than 1, there are more deaths than expected.
SEPTEMBER 2009
19
AUGUST
Employee
Award Winners
Recognized
Employee of the Month, Going the Extra Mile (GEM) and Annie’s Spirit awards
recognize employees who go above and beyond their normal job requirements and
represent the values adopted by Moses Cone Health System.
The Moses H. Cone Memorial Hospital
Employee of the Month
Marie Byrd
Jennifer Black
RN, Moses Cone Surgery Center
Nominated by: Nancy Hertlein, Manager,
Urgent Care Center
Nursing Tech, ICU/Step-down
Nominated by: Ruby Johnson, RN, ICU/Step-down
Marie Byrd received Employee of the Month for her efforts to
arrange for a hospitalized patient to see her daughter’s high
school graduation through a live Web cam. While the patient
ultimately was too sick to watch live (she saw the taped version
later), Byrd’s efforts to create this opportunity went above and
beyond the call of duty.
Byrd worked closely with Mitch Marbert, Systems Manager,
Information Systems; Buddy Briggs, Tech Analyst, Information
Systems; and Vic Dimaguila, PC Systems Specialist, Clinical
Informatics, to set up Web cam computers to broadcast Ragsdale
High School’s graduation live. All three received GEM awards
for their efforts.
“This is really going the extra mile,” Hertlein says.
GEMs
James Atkins, RN, Department 2000, Cardiac
Buddy Briggs, Tech Analyst, Information Systems
Vic Dimaguila, PC Systems Specialist, Clinical Informatics
David Girguis, Pharmacy Tech, Pharmacy
Lindsey Kohser, RN, Moses Cone Surgery Center
Kathy Mahabir, Utilization Review Specialist,
Care Management
Mitch Marbert, Systems Manager, Information Systems
Ronnie Motley, Nurse Tech, Short Stay Center
Jacqueline Prevette, IRB Coordinator,
Institutional Review Board
Barbara Smock, RN, Medical/Surgical ICU
20
Wesley Long Community Hospital
Employee of the Month
SEPTEMBER 2009
Jennifer Black received Employee of the Month for her quick
action to help a patient in distress.
“Recently, Jennifer was floated to the fourth floor to sit with a
patient who was transferred from the Behavioral Health Center,”
Johnson writes. “Jennifer noticed the patient was breathing 40-48
times a minute and was hard to arouse. His skin was clammy, and
his heart rate was 120-140. She notified the nurse assigned to the
patient. Respiratory Therapy was called, and a breathing treatment
was started. Jennifer remembered from her training that anytime
staff members are worried about a patient’s condition, they can call
the Rapid Response Team for another set of eyes and ears. She was
also aware from working in the ICU that rapid respirations and
rapid heart rates may indicate early sepsis and require early
intervention. She jumped into action and called the Rapid
Response Team nurse. The patient was evaluated and transferred to
ICU. He was diagnosed with pneumonia and required ventilator
care for a few days. He is now doing well and transferred out of the
ICU after six days.”
GEMs
Kathy Davis, Admission Services Associate,
Emergency Department Registration
Gifty Addy, Food Service Tech, Nutritional Services
Gail Gray, Nursing Tech, Short Stay
Carol Harden, RN, Short Stay
Tabatha Knapp, Respiratory Therapist, Respiratory Care
Vickie Moman, Nutritional Services Ambassador,
Nutritional Services
Candace Nuckles, Nursing Secretary/Monitor Tech,
Emergency Department
Bryan White, Nursing Tech, Medical
The Women’s Hospital of Greensboro/
Administrative Services Building
Employee of the Month
Behavioral Health Center
Employee of the Month
Dawn Nelson
RN, Inpatient Adult. Services
Nominated by: Sue Bailes,
RN, Inpatient Adult Services
RN, Birthing Suites
Nominated by: Rebecca Zhang, RN, Birthing Suites
Dawn Nelson received Employee of the Month for her extra
efforts to help a mother in distress. “We had a patient who knew
her baby would not live very long, and she had a birth plan
(outlining her requests),” Zhang writes. “Dawn stayed past her
shift to help me with making the footprints that the mother
requested. She volunteered to do this. Dawn exemplifies a caring
spirit for her patient in a difficult situation.”
GEMs
Rolitta Dawson, RN, Maternity Admissions
Mary Fitch, RN, Mother/Baby Unit
Hilda Hill, Patient Accounting Representative,
Patient Accounting Customer Service
Margaret Iorio, RN, Lactation Consultant
Jennifer Leonard, Community Relations Specialist,
Marketing
Jonathan Matthews, Environmental Services Tech,
Environmental Services
Tommye Morrison, Senior Editor and Web Site
Development Specialist, Marketing
Linda Embry
Linda Embry received Employee of the Month for her extra
efforts to make her patients’ stays easier. “She is always positive,
supportive and caring,” Bailes writes. “She always takes time to
listen to her patients and try to meet their needs. She brought
items she purchased herself to make our patients’ stays a little
easier – from coffee carafes, so that more people can have coffee
and not have to wait for refills, to contact lens cases and even
flowers to brighten their day. She always goes the extra mile.”
GEMs
Susan Buheller, RN, Inpatient Adult Services
Emily Heaggans, Mental Health Tech,
Inpatient Adult Services
Brett Obringer, Mental Health Tech,
Inpatient Adult Services
LeBauer HealthCare
GEMs
Jessica Robinson, Certified Medical Assistant, Primary Care
Jeffrey Tolbert, Charge Entry Support, Primary Care
Annie Penn Hospital
Annie’s Spirit Winner
Aqauah King
Admissions Services Associate, Emergency Services
Nominated by: Demetria Williamson,
Admissions Services Associate, Emergency Services
Aqauah King received Employee of the Month because of her
extra caring for a patient’s personal needs. “Aqauah called to
register a patient for a procedure the next day,” Williamson writes.
“When she told the patient that her co-pay would be due, the
patient replied that she could not pay the co-pay and went on to
say she didn’t even have any grocery money. Aqauah left an
envelope for the patient to pick up when she came for her
procedure. It contained some money for food. The patient did
not know where the money came from. The patient later brought
back a thank you card addressed to her special angel.”
Health Services Division
GEMs
Amy Burns, RN, Emergency Department,
Moses Cone MedCenter High Point
Ricky Langley, Mechanic,
Property Management Administration
What Winners Say
“There are so many deserving staff members at the
Behavioral Health Center. Receiving Employee of the
Month humbled me and made me proud to work with
such caring staff.”
Linda Embry
“I like working for Moses Cone Health System for many
reasons — flexible scheduling, great co-workers, and
the wonderful, caring, hard-working people at Day
Surgery and the Urgent Care Center. I’m so glad to be
part of this staff.”
Marie Byrd
SEPTEMBER 2009
21
Mark Your Calendars
Cancer Prevention and Treatment Series
Prostate Cancer
Les Borden Jr., MD, a urologist with Alliance Urology Specialists,
and Matthew Manning, MD, a radiation oncologist with the Moses
Cone Regional Cancer Center, discuss signs, symptoms and
treatment options for prostate cancer.
Monday, Sept. 14, 6-7 p.m.
Wesley Long Community Hospital Education Center, Classroom 1
Registration is required. Call 832-8000.
Red Hot Mamas:
Breast Issues at Menopause
Lisa A. Jackson-Moore, MD, from Femina Women’s Center, PA,
discusses how to recognize and monitor breast changes at midlife.
Tuesday, Sept. 15, 6:30-8 p.m.
The Women’s Hospital, Classrooms 5 and 6
Registration is required. Call 832-8000.
Prostate Cancer Screening
Free prostate cancer screenings are available to men who have not
had a prostate exam in the last 12 months and who are age 50 or
older; who are African-American and age 40 or older; or who have a
previous family history of the disease. The screenings are open only
to men who have no insurance, have Medicaid and/or Medicare or
who cannot afford to visit their regular physicians.
Monday, Sept. 21, 5:30-7 p.m., and Tuesday, Sept. 22, 5:30-7:30 p.m.
Moses Cone Regional Cancer Center, first floor
Registration is required. Call 832-8000.
Matters of the Heart
Experts discuss ways to help you and your family win the fight
against heart disease in this two-part program.
• “Exercise for Heart and Health,” presented by Brent Anthony,
Exercise Physiologist, Moses Cone Health System Cardiac and
Pulmonary Rehabilitation.
• “Healthy Eating for Your Heart,” presented by Edna Franko,
Clinical Nutritionist, Moses Cone Cardiac and Pulmonary
Rehabilitation.
Thursday, Sept. 24, 6:30-8:30 p.m.
Moses Cone Hospital AHEC, Rooms 0029-0031
Registration is required. Call 832-8000.
Management News
Rene Amburn is the new Director, Infection Prevention and
Employee Health. Most recently, she was director of the
Medical/Surgical ICU at The Moses H. Cone Memorial Hospital.
22
SEPTEMBER 2009
Robin Broadnax is the new Manager, Talent Development,
Organizational Development. She will manage the Succession
Planning program for the Health System. She has more than 13
years of experience in this field and most recently was the senior
training and organizational development specialist for United
Guaranty.
Satisfaction Scores
Would patients recommend the Health System for care?*
INPATIENT SCORES
100% Possible
Wesley Long
Community Hospital
GOAL 87.3
Moses Cone Hospital
GOAL 87.3
The Women’s Hospital
of Greensboro
GOAL 89.3
Annie Penn Hospital
GOAL 85.19
Behavioral Health Center
GOAL 86.5
100
100
100
100
100
98
98
98
98
98
96
96
96
96
96
94
94
94
94
94
92
92
92
92
92
90
90
90
90
90
88
88
88
88
88
86
86
86
86
86
84
84
84
84
84
82
82
82
82
82
80
80
80
80
80
78
78
78
78
78
76
76
76
76
76
74
74
74
74
74
72
70
72
86.34 89.88 84.96
MAY
JUNE
70
JULY
72
94.37 89.93 86.67
MAY
JUNE
70
JULY
72
92.50 90.26 95.33
MAY
JUNE
70
JULY
88.89 90.48 88.24
MAY
JUNE
JULY
72
70
90.7
MAY
90.8 91.7
MAY
JUNE
Adult
91.3
JUNE
91.1
JULY
95.2
JULY
Child
EMERGENCY DEPARTMENT SCORES
Wesley Long
Community Hospital
GOAL 72.35
Moses Cone Hospital
GOAL 72.35
Annie Penn Hospital
GOAL 72.35
MedCenter High Point
GOAL 72.35
95
95
95
95
90
90
90
90
85
85
85
85
80
80
80
80
75
75
75
75
70
70
70
70
65
65
65
65
60
60
60
60
55
72.39 68.24 72.53
MAY
JUNE
JULY
55
68.26 72.31 71.77
MAY
JUNE
JULY
55
68.92 74.06 74.42
MAY
JUNE
JULY
55
N/A 94.05 91.25
APR
JUNE
JULY
* These charts show an average of patients’ ratings when they are asked to what degree they would recommend Moses
Cone Health System for healthcare services. They answer on a scale of 0 to 10. The ratings are then multiplied by 10
to convert them into the percentages on this chart. On all charts, lines indicate goals or proposed goals, as noted.
SEPTEMBER 2009
23
More than 7,400 people make up Moses Cone Health System, and the
success of the System depends upon the strength of these individuals. A
“code” is made up of symbols representing a special meaning. Code U
was developed to symbolize the publication’s “It’s All About You!”
philosophy.
Code U provides up-to-date news each month for employees and
friends of Moses Cone Health System. Comments, story suggestions,
photos and signed letters to the editor are welcome.
Nonprofit Org.
U.S. Postage
PAID
Permit No. 195
Greensboro, NC
Moses Cone Health System
1200 North Elm Street
Greensboro, NC 27401-1020
(336) 832-8131
www.mosescone.com
CONTACT
Newsletter Editor
Marketing Department
Moses Cone Health System
1200 North Elm Street
Greensboro, NC 27401-1020
Phone: (336) 832-6516
Fax: (336) 832-7979
E-mail: [email protected]
TIM RICE
TERRY AKIN
TOM DORLE
DAWN MARTIN
President and Chief Executive Officer
Chief Operating Officer
Vice President, Marketing
Editor,
CONTRIBUTING WRITERS
Doug Allred, Sarah Arnett, Sue Batson, Linda Edgerton, Denya Hawkins,
Carly Hughes, John Konicek, Marion Martin, Tommye Morrison,
Sheryl Thornton, Sharon Troxler, Lisa Wilkerson
PHOTOGRAPHY
Doug Allred, Irene Doherty-Carbone, Lynn Hey, Tommye Morrison,
Karen Phillips, William Russell, Sharon Troxler
Our Mission
We serve our communities by preventing illness, restoring health and
providing comfort, through exceptional people delivering exceptional care.
ENTRY FORM
Read
Wina Prize!
Each month, Marketing will draw five entries from the correct responses and
award five free $6 meal tickets, valid at any Moses Cone Health System cafeteria.
The following employees won the contest in August:
Linda Amick, Registrar, The Stroke Center, The Moses H. Cone Memorial
Hospital; Rana Hamzi, Rad Tech, Radiology, Moses Cone Hospital; Virginia
Howerton, Systems Analyst, Clinical Informatics; Alissa Johnson, Financial
Analyst, Pharmacy, Moses Cone Hospital; and Annie Keys, Financial Analyst;
Financial Services.
This month’s quiz:
1.
2.
3.
4.
5.
What must be done by Oct. 31?
How can you win a Wii?
What has raised $250,000?
What will save the Health System $80,000?
Name one award winner featured in this issue.
Send your entries via interoffice mail to Marketing, Administrative
Services Building, by Sept. 15. All correct entries will be placed into a
random drawing, and five meal-ticket winners will be announced in the
October newsletter. The contest is open to all employees and volunteers
of Moses Cone Health System. Marketing staff is not eligible. Previous
winners are not eligible in the calendar year that they won.
ANSWERS
1.
2.
3.
4.
5.
Name
Department, Campus
Phone