N o r t h w o o d Life 2015 s p e c i a l e d i t i o n
Community Report 2015 Special Edition
Deserving
our Best
N o r t h w o o d Life 2015 s p e c i a l e d i t i o n
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special milestones
Congratulations to all those who achieved milestones at this
year’s Long Service Award Ceremony! A special event was held on
Our Commitment to Quality
In 1962, a group of visionaries, led by Edward L. Roach,
embarked on a journey to create a new kind of organization
whose mission was to advocate for Nova Scotia’s most vulnerable
population. What began as a community effort to address the
housing needs of Halifax’s senior population, eventually grew
into a social movement to change how Nova Scotia cared for
those requiring ongoing support.
Through all the changes, we have consistently remained true to
our founding values. We believe in using our voice to influence
positive change and hold each other accountable for our actions.
Today, Northwood serves over 6,500 people every day. Along the
way, the profile of our client has evolved. In addition to residential
living, we also reach out to those living in the community by
providing support and peace of mind when needed. In recent
years, we have also seen a rise in our young or young at heart
client base. We extend our hand out to those interested in
partnering with us to explore innovative new approaches to
community engagement.
Our commitment to quality is the theme of this year’s annual
report. We invite you to learn more
about Northwood, our strategic plan for
Featured on the cover
the future and the various initiatives that
are Northwood at the
became our focus during this past year.
Harbour Assisted
It reflects our commitment to change
Living Tenants,
and to a culture that says, “A better
Christina Kotowski
and Cecilia Bolton.
Northwood begins with me!”
Our Vision
Friday, May 22 to honour the 138 recipients who have given more
than 2,400 years of service to Northwood!
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20
25
30
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We are guided by a singular purpose: we can always do
better. We constantly challenge the status quo in pursuing new
opportunities.
People living life to the fullest, flourishing in a community
of belonging, dignity and choice.
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Seeds of
Success is
launched
Program Growth
and Development
Achieving excellence in care
and services
Northwood launched its Seeds of Success
initiative at a press conference in April.
The program is part of an in-house mental
health strategy for Northwood’s In Care
Living program and a first in Canada.
We are committed to strengthening
programs to improve the quality of
life and safety of our clients by
developing new responsive
programs.
GPS Watch is Making
a Difference
Technology:
Improving
efficiency,
responsiveness
and service
delivery
>400 staff members have
logged on to the Staff Portal.
By July 1, all Homecare Field
Staff will be trained with
the new Procura Mobile
software on the Samsung
Rugby smart phone.
Shawna Patterson, HSW, checks
out the new Samsung Rugby phone
during a training session.
Kronos, Northwood’s new
In Care Living scheduling
software will go live in early
August.
Our Mission
Fraser Dewis eats breakfast at 5:15 a.m. just about every
morning at the Ardmore Tea Room in Halifax. When he’s at
his cottage in Chester, breakfast is at Tim Horton’s. The jovial
75-year-old knows he’s at risk for falling, but he doesn’t let that
stop him from doing what he wants.
Wanting more flexibility than the Amie pendant could give, Fraser
recently purchased Northwood Intouch’s GPS Watch. “The
button was great, but it only works when I’m inside the house,”
says Fraser. “I wanted to be covered when I was sitting on the
wharf down by the water.” So when a friend, who also happens to
be an Intouch volunteer with the Lions Club, told Fraser about the
watch, he knew it would be something he’d be interested in. “I’m
quite happy with the watch so far. It’s definitely an investment I’m
glad I made.”
The Northwood Intouch GPS Watch allows for freedom
of movement while ensuring the person can be found quickly
should they become disoriented, confused or lost. The watch
is user friendly and functions like a typical watch, with added
features like an SOS panic button, built-in fall detector and
programmable safe zones.
As a leader in continuing care, we build meaningful relationships
with our clients everyday and make a positive difference in the communities we serve.
Group M first event is a success
N
orthwood’s first Anti-Stigma Day in support of mental health for
Northwood’s resident and tenant population was a huge success thanks to the
efforts of Group “M”. Formed in March of 2015, the group is made up of both
residents and tenants who have a personal connection or an interest in Mental Health.
Their goal is to raise awareness of mental health issues among seniors. For Cathy Low,
Mary Anne Jones and Trudie Helmke, three members of the group, it’s more than just
a project; it’s a cause.
“Stigma around mental health often prevents people from seeking, or receiving the
support they need,” says Trudie. “We want to change that.” Thanks to the event, people
are starting to talk about the issue and coming forward to tell their story.
It’s all part of Northwood’s new mental health strategy that, when implemented, will
be a first in long term care. Called Seeds of Success, the program received a shot in the
arm this year with a generous donation from Marjorie Lindsay, a long time supporter of
Northwood.
The day included a keynote address from Starr Dobson, President & CEO of the Mental
Health Foundation of Nova Scotia. Starr talked about her own experiences dealing with
a family crisis and her own reluctance to seek help. It was only by reaching out that she
was able to begin the process of healing. It was a powerful message that resonated with
many in attendance.
For Group M, the work doesn’t stop with one
Anti-Stigma Day. They are planning a series of
presentations focusing on specific topics such as
anxiety and depression. They want to ensure the
conversation continues and people have access to the
support they need.
“Mental health means that every person
feels, thinks and acts in ways that allow
them to enjoy life and deal with all the
challenges they face,” says Gail Giffin,
Occupational Therapist at Northwood and
a member of the Mental Health planning
committee. “People who call Northwood
home are no different.”
The profile of residents entering long term
care facilities is changing. Northwood is no
longer just a residence for seniors. It is now
home to younger populations, and people
with challenging behaviours, dementia and
other mental health issues. The program
seeks to improve the mental health
and well-being of residents living with
mental illness by offering education and
awareness, access to internal and external
resources and new resident treatment
programs.
The former Swing Office space on the main
floor of the Edward L. Roach Centre for Living
has been renovated and turned into a
dedicated area for Seeds of Success. The area
not only provides a space to operate the
program but raises awareness of the issue
of Mental Health and encourages residents
needing help to seek out assistance.
Staff will include an Occupational Therapist
and Recreation Therapy Assistant. Once
opened, the Centre will offer group
therapy sessions, relaxation programs and
a gardening initiative.
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Strategic Direction #1
Kathryn Graves
Quality Specialist
Photograph by Bill Ryan, Financial Services, Ivany Place. Written by John Verlinden, Communications.
Kathryn Graves is Northwood’s new Quality Specialist.
Here for less than a year, she brings with her an extensive
background working in the health system and a Masters Degree
in Health Administration. Add to that a graduate certificate in
evaluation and a degree in Psychology, Kathryn is eminently
qualified to lead Northwood’s Quality program.
For her, the chance to work with a leading organization
within the Continuing Care sector was too good to pass up.
“Northwood offered the chance to use all my skills in an area
that interests me,” says Kathryn. She also wanted to make a
difference. “I want Northwood to lead change rather than be
one who reacts to change.”
So far, she’s not disappointed. She feels that she is part of an
organization that encourages growth and development. She sees
a commitment to continuous learning and an attitude that says,
“we can always do better.” They are critical requirements for
quality improvement.
For Kathryn, quality is a systemic approach that allows an
organization to make things better. Knowing what you are
trying to improve, putting in place a plan to achieve results
and measuring how you are doing are keys to success. That’s
important for Northwood. “We have a responsibility to ensure
people in our trust receive quality care and services. They come
to us at a vulnerable stage in their life.”
It’s also an approach that relies on information. It’s not enough
to say we are a leader; we need to prove it.
“Measurement is important in everything we do,” she says.
“It helps us achieve our goals while avoiding wasteful energy.
That’s true for personal improvement and for achieving business
goals.” That’s why Northwood is tracking a number of key
indicators and reporting on them as part of an overall scorecard.
While Kathryn loves tracking the data, she recognizes that
quality is not just about gathering information. Quality is
a mission everyone can be part of. Quality provides the
opportunity to learn and that opens the door to all kinds of
possibilities. It creates a safe environment where everyone feels
they can contribute ideas for improvement. That can be done
individually, as a department or across the organization. It gives
everyone permission to take action and promote innovation.
“By default, everyone is connected to quality,” she says. “We are
all part of the client’s experience. Because of that, we have the
opportunity to have a positive impact.”
She challenges staff to become engaged with the process and
to embrace change. “Never lose touch with why we do what we
do.” She invites people to take up the challenge that “a better
Northwood begins with me.”
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Northwood
Homecare:
Leading the way in
Changing how we
do business
Person
Centred
Care
Northwood’s Redesigned Fitness
Centre will be a First
Northwood is moving forward with a redesign of the Pauline Potter Fitness
Centre. The new design is specifically targeted to those with mild forms of cognitive
impairment and those in the early stage of dementia. This will be a first in Canada and
responds to a growing body of research that indicates exercise and physical activity
can slow the progression of the disease, increase a sense of independence and provide
opportunities for social interaction.
According to Natasha Handspiker, Manager for Reboom and the Fitness Centre, a lot of
thought went into a dementia friendly design.
“Contrasting colour is an important component of the design,” says Natasha. For
instance, bathroom doors are a different colour than the walls or the exists to provide
better way finding. Different coloured lockers help participants remember which
lockers are theirs. Even the lighting has received more attention to ensure there are no
shadows since they tend to confuse people with dementia. Floors are a uniform colour
and pictures are used to help identify various pieces of equipment.
It’s important to note that this new initiative is not part of a day program. People
should be able to participate without direct supervision. By making
the environment dementia friendly, the participant has a level
of comfort to be able to receive maximum benefit from an
exercise regime.
Funding for the project comes from the
Northwood Foundation’s Appetite for Life
fundraising dinner. Tenders have gone out
and construction is expected to begin
in the Summer of 2015. The new
program will launch in the Fall.
Continuing care is changing in Nova Scotia. It must, given the
pressures the system is facing. Northwood is part of that change.
As a major player in the delivery of home care services in the
Central zone, Northwood constantly evaluates its operations
to ensure it delivers an affordable, quality service. Northwood
believes it has a place in the delivery of the Provincial Home Care
Program and is committed to making changes that respond to
the needs of all Nova Scotians as they age.
In 2012, the Alzheimer Society of Canada
(ASC) recognized Northwood as one of
six long term care organizations providing
elements of leading-practice, person
centred care (PCC) to our residents living
with dementia. Earlier this year, Saint
Elizabeth’s – a not-for-profit organization
that delivers home care and health care
services across Canada – approached us
to participate in a research project using
their PCC education tool, developed in
partnership with the ASC.
Government is also committed to the Home Care program
and is investing an additional $3.8 million for nursing and home
support services. At the same time, they are looking to agencies
to respond to wait lists with cost effective service delivery.
Paul Killawee, Schooner Landing, enjoys listening to his personalized
musical playlist.
Northwood accepts that challenge. Last year, we launched
a very aggressive recruitment strategy. Northwood has worked
closely with schools to promote their programs, offer bursaries
and encourage people to choose home care as a career. We have
also established a working group to tackle scheduling challenges
and continue to make changes to our processes that will ensure
greater efficiency. New advances in technology will help us
deliver a more cost efficient service while responding to the
needs of our clients.
“It is our focus to have every In Care
Living staff member complete the Person
Centred Care training,” says Josie Ryan,
Executive Director, In Care Living. “This
includes nursing, food and environmental
services, and anyone else who touches the
lives of our residents.”
Music&Memory
The training consists of three modules,
each 90 minutes long. The PCC sessions
will soon be part of general orientation
as well as annual mandatory education.
Once current staff are trained, a survey
will be completed, although Josie says the
education is already making a difference.
“The feedback we’re receiving so far has
been phenomenal and we know it will
only enhance the culture and relationships
between staff and residents.”
All art is profoundly linked to emotions. Music can help
most people access memories that are stored deep in the brain.
The Music and Memory program has proven that personalized
music provides therapeutic benefits to people living with
dementia.
“Northwood has every intention of staying in the business
of home care,” says Michele Lowe, Executive Director for
Northwood in the Community programs. “We care deeply about
the clients we serve.”
Northwood’s Music and Memory program has been operating
for two years with 15 residents at Ivany Place and 20 residents
at Northwood at the Harbour currently using iPods loaded with
personalized music. The program has made a huge impact on the
quality of life for these residents.
It takes a concerted effort by everyone to make real change. That
includes office staff, the Home Support Workers, Support Services
and the entire organization. They are making a big difference.
This is no small achievement and speaks to the strength of the
organization and our staff.
You can help with the Music and Memory program! Recreation
Therapy is accepting gently used iPod shuffles, Nanos, and Classics
that can be reused and shared with residents. Please contact
Sarah Cluett [email protected] or Rhonda MacLean
[email protected] if you have an iPod to donate.
“Northwood is proud of its staff and the quality service they provide,”
says Michele. “We have all worked hard to ensure our organization
will be able to respond to whatever the future has in store!”
Almost 400 staff from Halifax and Bedford
have completed all three sessions.
If that is any indication, the future looks bright.
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Lloyd Rogers
Resident,
Northwood at
the Harbour
Northwood has been a part of Lloyd Rogers’ life since
October 1983. That’s when he decided to become an
apartment tenant in Northwood Manor.
Lloyd was born and raised in Halifax, and attended St. Patrick’s
Boys School. While there, he was asked to be part of Detective
Tom Kennedy’s Fife and Drum Band, and became one of seven
drummers. Lloyd says he was taught how to play the drums a
little and learned the rest on his own.
Photograph and article by Tara Dunn, Communications.
After finishing high school, Lloyd got a job as an office boy at
Farmer’s Dairy, which was located on Windsor Street, where
Sobeys is now. He worked there for 10 years before applying for
a job at Sears. “I started out in the stock room,” says Lloyd. “But
when they found out I had some experience, they moved me
to the executive office.” When Lloyd retired from Sears in the
late seventies, he says they gave him an employee discount card
that’s good for life!
Lloyd continued playing the drums throughout his life, and
although he claims his musical skills are nothing special, he was
a member of the Royal Canadian Artillery Band and is also a
lifetime member of the Atlantic Federation of Musicians.
After Lloyd’s parents passed away, a couple of friends suggested
to him that it might be a good idea to apply to become a tenant
at Northwood. “I still remember coming to see Mr. Conway
Elsworth,” Lloyd states. “He was in charge of admissions back
then.” Being a bachelor, Lloyd says he ate many of his meals in
the old Joe Howe Tea Room cafeteria. He also enjoyed going to
the Wednesday night dances and says Art Doucette and Bucky
Adams were good friends of his.
Between 2005 and 2007, Lloyd spent a year and a half in
hospital and six months at another nursing home before coming
back to Northwood. He now lives on 11 Beech River and says
there are quite a few people at Northwood that have been good
to him over the years. “I want to sincerely thank everyone who
has been kind and helpful to me.”
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Northwood is…
the largest not-for-profit continuing care
Brand Awareness
Getting to know us
Northwood will capitalize on
its name and reputation to promote
a better understanding of our
continuum of services.
organization in Atlantic Canada, but
what does this mean for you? It means
that Northwood is a place of “firsts.” When
life changes, and society changes, Northwood
leads the way, incorporating revolutionary
designed, responsive care. From new ideas
to new technologies, we are empowered to
do this, because our focus is on people, not
on profit margins. We have led the way for 53
years as Nova Scotia’s dynamic continuing care
organization committed to innovation and
change. We are recognized both here at home
Building Brand Awareness
Brand is the heart and soul of an organization. Brand has less to
do with logos and advertising and everything to do with culture
and behaviour. It supports our recruitment efforts, helps us attract
new customers and guides our marketing strategy. Brand sets one
apart from others.
Northwood’s Brand
With an aging society and a changing health care landscape,
Northwood needs to take a more aggressive approach to
branding. As part of our new five-year strategic plan, we’ve
identified branding as a key priority. By strengthening our brand,
we will better position ourselves as a provider of choice.
Working with our partners, we are developing a new branding
strategy that takes advantage of our strengths. With input from
staff and clients, we identified key areas where we excel. They
include quality of our service, personal attention of staff, our
position as leaders and our commitment to innovation.
Our message
Understanding what goes into a brand is key. Our message is
simple:
As a leader in continuing care, we build meaningful relationships
with our clients every day and make a positive difference in the
communities we serve. It’s not what we do for you, it’s how
we do it. It is not the care we provide, it’s about the
conversation while we’re doing it.
and across Canada as an extraordinary example
of the power of social justice, but we like to call it
the power of love!
The Bragg Wish Fund
Granting wishes to residents in long term care
Application forms are available at northwoodfoundation.ca
or by contacting:
The Northwood Foundation
130 Eileen Stubbs Ave., Suite 1 South
Dartmouth, NS B3B 2C4
Tel: 902-454-3069 or Fax: 902-454-3422
Email: [email protected]
To be eligible, the recipient must:
• be 65 years of age or older.
• be a resident of a Northwood’s In-Care Living facility or a long-term care facility in rural Nova Scotia.
• need financial, personal or emotional support to make
wish come true.
• have the support of his/her family and the resident’s
facility.
Community Garden Planned for Ivany Place
The Northwood Foundation Board of Directors has
begun planning to create an accessible community garden on
the front lawn of Ivany Place, with early preparations hoping to
begin this fall.
The community garden project at Ivany Place is part of
Northwood’s five-year strategic plan to enhance programming
at Ivany Place and community partnerships in the West Bedford
area.
John Bonnell, Chair, Northwood Foundation Board of Directors
and board member, Victoria Apold are partnering with
community members, Reboom and other Northwood staff to
make the project a reality.
The committee formed to lead this project, which also includes
two people who live at the Parks of West Bedford, is looking
at different models and connecting with organizations like
Transition Bay, the Halifax Garden Network and the Ecology
Action Centre. They hope the garden will not only use roof water
and internal compost from Ivany Place, but will also include
beds to harvest food and provide horticultural programming
for residents.
“We hope the garden will be a park-like setting open to
residents, staff and community members,” says Natasha,
Manager, Reboom. “Complete with garden paths showcasing
flowers, bushes, trees and vegetables.”
Community Connections
In our strategic plan, Northwood commits to engage in
community development opportunities and build partnerships
within the neighbourhoods we serve. At the heart of community
engagement is Reboom. Their team has built and continues
Partners in programs, information
and resource sharing for seniors
•Spencer House
•Community Links
•Metro Housing Authority
•Sackville Seniors
•Serving Seniors Alliance
Information and resource sharing
for seniors
•Ward 5
•Chebucto Links
•Ecology Action Centre
to foster relationships with many different organizations and
businesses in North End Halifax, Bedford and beyond! These
relationships are mutually beneficial and contribute to enhancing
Northwood’s brand as a leader in the community.
Partner for Northwood
Broadcasting Club (NWBC)
•Eastlink Community Channel
Partner in providing programs
•Community Health Team (Peninsula
and Sackville/Bedford)
Northwood is an active member.
Connecting service providers to north end
residents.
•North End Community Circle
Providing work experience
•Phoenix House (youth)
•Dartmouth Work Solutions (adults)
•Dalhousie School of Pharmacy (gain
community exposure)
Provide community gathering space
•Bloomfield Neighborhood Association
•Black Educators Association
•Ecology Action Centre
Partner in providing educational
programs for seniors
•Halifax Public Library
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Rhonda Smith
Program Worker, Out & About Day Program
“I truly believe my heart belongs here after 21 years of service. I
feel a sense of fulfillment in knowing that I’ve made a difference
in the day of a participant.”
Working with seniors is something Rhonda Smith has always
enjoyed doing. While still in high school, she worked at St.
Vincent’s nursing home on weekends and holidays in the
housekeeping/laundry department. When she was 19 years old,
she left Nova Scotia and moved to Toronto where she worked
both with seniors and children. Four years after her son Paul
was born, she moved back to Nova Scotia and spent some time
working at the Dartmouth Adult Services Centre.
Photograph and article by Tara Dunn, Communications.
Rhonda started with Northwood as a participant of the
YMCA’s Youth Employment Program. After completion of the
program, she was hired on permanently as a program worker
with Northwood’s Adult Day Program in Halifax (now Out and
About) in the spring of 1994. “I loved this job from the get go,”
she says.
When the Out and About Bayers Centre location opened in
2008, Rhonda found herself going between sites for a short
time. She now works out of Bayers Road full time and says she
likes being part of both programs run from that location. “The
Young at Heart club provides great social activity and focuses
on conversation,” she explains, “While the Dementia Day
program is all about maintaining life skills through activities and
social opportunities.”
Rhonda says she particularly enjoys spending time with the
dementia day participants and helping them accomplish their
activities of daily living. It can be something as simple as helping
someone tie their shoe or comb their hair. She also loves
watching people come out of their shells each and every day.
“I totally believe in the program,” she states. “Some families
will say their loved one is a completely different person when
they’re here at the program. I know we’re making an impact.”
Although she’s stayed for more than 20 years, Rhonda says
she’s never thought of going anywhere else. “I’m grateful to be
part of such a wonderful organization as Northwood. It’s my
second home,” she declares. “My job is fulfilling and I know I’m
making a difference.”
Family is very important to Rhonda. She spends a lot of time
visiting her mom and dad, who live in Dartmouth, and goes
to church with them every Sunday. Each summer and at
Christmas, Rhonda and her husband Paul go to Alberta to visit
their son Paul Jr., who is now 28 years old! Rhonda also has two
grandchildren: Na’siya is seven years old and lives nearby; and
Deandre is five years old and lives in Edmonton. Every second
weekend, Rhonda looks after Na’siya and they do things like
bowling or go to the movies.
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The
Dignified Living Fund
has made a
difference!
Residents, In Care Living, Halifax and Bedford
40 39 28 25 11 10 9
9
7
6
>30
Northwood in the
Dental (services or repairs)
Transportation
Air conditioner rentals (residents with MS)
Medical/OT devices
Electronics
Medication
Clothing
Glasses (purchase/repair)
Attendant (accompany to outside appointments)
Podiatry
Miscellaneous requests
News
Easter weekend, we followed Josie
Ryan, Christopher Morse and Janet Egli,
as Bobby Desmond lived out his dream to
see the Toronto Maple Leafs play Ottawa
at the Air Canada Centre in Toronto thanks
to a gift from an anonymous donor. CBC
provided daily coverage.
In 2011, staff came together to create a special fund, after
recognizing that residents and clients were going without items and
services necessary to maintaining dignity and quality of life. Since then,
the Dignified Living Fund has granted the following requests:
40 Cleaning supplies (products, mops, vacuums)
26 Bathing needs (handheld shower, mats, benches)
17 Bedding & linens (sheets, towels)
9 Personal care items
9 Kitchen items
7 Lift chair, lift inspection or repair
5 Foot care services
5 Walkers
3 Transportation
> 12 Miscellaneous requests
Thanks to staff, donors and participants of the Walk of Ages, many Northwood residents and clients are now Living More!
Photograph by Bill Ryan
Clients, Homecare
In March, Northwood staff and residents
headed out to a snow bank to sing, “You
are my Sunshine” and made the news.
Ivany Place resident Ruth
Moulton, takes a ride on the
DUET Cycle with Recreation
Therapist, Rhonda MacLean.
What do you get when you cross
a wheelchair with a bicycle?
The DUET Cycle!
During the past Christmas Season, an a nonymous donor called the Northwood
Foundation to see if they could purchase a piece of equipment for Northwood. The
DUET Cycle, which had been on Ivany Place’s wish list for several years, was mentioned
and the donor agreed!
Walking for Dignity
Did you know that money raised from Northwood’s
Walk of Ages benefits the Dignified Living Fund?
Register for The Walk today
at www.northwoodfoundation.ca
or call Debra at 902-454-3069 for more information.
Saturday, September 19
Dignity is a human right that
no person should live without.
This extraordinary device provides a cycling experience for people lacking the
coordination or strength to cycle themselves. The joy of moving through the air and
feeling a sense of freedom is enjoyed by all. Since mid May, more than 30 residents have
sampled the DUET Cycle experience, both indoors and outdoors.
Quotes often heard from the residents when travelling with staff on the bike include:
“Weee... this is fun”, “Go faster” and “I haven’t felt like this in years”.
Everyone Plays A Part
In March, Eastlink TV profiled the
Northwood Foundation and the Jean
MacLean and Zillah Bragg Wish Fund as
it gave Pat LeBlanc her wish to bring her
family together for a meal at Swiss Chalet.
In April, Northwood’s Out and
About Program was featured in a story
on CBC radio.
In May, a press conference announcing
Northwood’s new mental health strategy
was covered by CBC, Global and the
Chronicle Herald.
In May, Northwood’s expertise in
providing dental care for people with
dementia was featured on CBC’s National
network.
In May, Northwood’s first Anti-Stigma
Day in support of mental health was
featured in the Chronicle Herald.
We value a vibrant and diverse community where
contributions are recognized and celebrated. We are stronger together.
Simple Rule Share what you know, ask for what you need, invite different views
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Basil Westhaver
Homecare Client
As you drive along the picturesque Eastern Shore, there
is a well kept secret known as the Sheet Harbour Passage.
Photograph and article by Rebecca MacDonald, Home Support Worker.
As I pulled up to this lovely ocean-side home, I was in complete
awe as my eyes drank in the obvious passion for gardening by
someone from within. The vast colours and obvious dedication
could not be missed. As I entered the home, I was greeted by
Gladys. She was standing with her gardening gloves in one hand
and a small spade in the other. Her smile was as though I had
known this family my entire life! Gladys invited me to join her and
Basil at the table as I read through the care plan. She offered a
cup of tea and fresh home baked goodies. I settled in to acquaint
myself with Basil.
Basil was born in 1927 on Sober Island. He was one of five siblings.
Gladys was born/raised in Sheet Harbour. Basil and Gladys were
married in 1948 at St. Andrews Church in Watt Section. With
transportation being a challenge, this was the half way point for
both families. He and Gladys had four children, all raised and
schooled in Sheet Harbour. Basil worked as a Stevedore for 40
years. His job had him traveling all over the land.
When Basil was home, his passion was to go back to their camp.
Basil loved to duck hunt. He also took up a hobby of carving ducks
from wood. Basil would carve the various species; Gladys would
paint and detail them, to give them life. A true team!
A few months ago, I was in their home during my work day. Basil
was telling me a story of one of his dogs. “King” had been passed
around from home to home, until Gladys and Basil took pity on
him and decided to call him their own. Basils’ excitement was
great as he explained how he would take “King” duck hunting
with him. Basil would search out the ducks, aim and shoot. King
would go after the trophy. The problem was that King would eat
the ducks instead of returning them to his master! Basils’ eyes
sparkled and his face lit up as he remembered. “Brindle” is the
pup that shares life here now. Basil always told Gladys that he
would continue going back to his camp until he was 80. This
proved to be true!
As I enter their home each visit, it is more like visiting family now.
All around their lovely home are samples of their union. Basil and
Gladys’s ducks are displayed proudly. The warmth from them and
the life they have created on our own Eastern Shore is heartfelt
by anyone lucky enough to have been invited in.
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Improvement Plan,” says Alice Leverman,
CEO of Shoreham.
Advocacy
Using our influence
We commit to speaking up on issues
critical to carrying out our mandate,
to influence discussion at a system
level and, when appropriate,
take public positions on issues
that are important.
Client Safety
A client safety and quality lens is applied to all new initiatives
to ensure that our actions enhance client safety and quality of
service and that any potential risks are mitigated and monitored.
Although we integrate safety and quality into everything we
do, we recognize that some areas will require additional focus.
Accordingly, Northwood is developing an annual client safety
plan that will identify and prioritize key client safety issues that
we will work to address and improve over 2015/16.
All leaders and staff of the organization have responsibility to
promote, encourage, and participate in quality improvement.
We believe that it is through questioning our current practices
and studying more effective and efficient approaches or
techniques that quality of service improves. The same holds true
for health and safety. Northwood tracks a number of indicators
that highlight the importance of health and safety. They include
such things as client infection rates, incident reporting and hand
hygiene. Northwood is also looking at enhancing its infection
control efforts and promoting greater participation in the annual
flu vaccination program.
Excellence means we continuously strive to provide high quality
programs that are safe for all our customers.
People Come First
Northwood’s involvement is led by Josie
Ryan, Executive Director for In Care Living.
The partnership provides Shoreham
with access to Northwood’s clinical
team, human resource personnel, policy
and program development expertise,
occupational health resources and other
supports as required. The arrangement did
not commit either organization to a longterm partnership.
Promoting Safety in the Workplace
Providing a safe and healthy work environment takes many forms.
Northwood has an active and engaged Occupational Health
and Safety committee at each site. The committees consist of
employers and employees working together to improve health
and safety in the workplace.
They meet regularly to identify and respond to hazards regarding
the health and safety of our employees, audit compliance and
investigate complaints. They also participate in inspections and
investigations as well as provide feedback on policies and programs.
Injuries in the workplace are closely monitored to identify trends
and ensure corrective actions are taken as appropriate.
Education is also a key component of safety. All employees receive
training on WHMIS, fire safety and routine practices just to name
a few. Orientation sessions include the proper use of equipment
and personal protective equipment (PPE) and a review of current
safety regulations. Northwood also maintains an environment
which supports the safety, dignity and self esteem of every person
entrusted to our care and services. New employees receive
education on abuse prevention and violence in the workplace.
Northwood recognizes that a healthy mind and body means
a safer environment for all. Northwood also has an effective
Employee Assistance Program in place to support employees in
crisis. Our Occupational Health and Safety department supports
employees to return to work if they were injured or help them
meet their attendance goals. In addition to these programs
and departments, Northwood has a Staff Morale and Recreation
Team (SMART), an on-site fitness centre, and a health centre to
encourage staff to maintain an active and healthy lifestyle.
Our Healthy Workplace Advisor collaborates with our managers
and frontline staff to problem solve ergonomic concerns that
impact the services we provide. Currently, we are working towards
the implementation of a Safe Client Handling and Mobility
program designed to keep our staff safe and ensure client safety,
security and comfort.
We believe treating each other with respect and dignity builds the
trust that is essential to our effective relationships. We foster the talent and potential in everyone.
Simple Rule Seek to understand and act with kindness
Both organizations have benefitted from
the arrangement. Shoreham Village has
been able to move forward on a number
of initiatives by accessing Northwood
resources.
Shoreham and Northwood
Trial new Partnership
In October 2014, Northwood and
Shoreham Village entered into a
unique, one-year strategic partnership
that committed the two organizations to
work together to achieve specific goals. At
the time, Shoreham Village was looking
for a partner to support their team as they
moved forward with implementing a new
Quality Improvement Plan.
Northwood seemed a natural choice. As
non-profit organizations, Northwood
and Shoreham shared a similar history
and community focus. Located in
Chester, Shoreham Village Senior
Citizens Association was founded by a
group of local citizens in 1974 as a nonprofit organization and is governed by a
volunteer board of directors. Shoreham
Village is home to 89 residents and has
over 160 employees and more than 150
volunteers. Northwood also grew out of
a community response to the needs of
seniors living alone in Halifax.
“More importantly the teams at Shoreham
Village and Northwood are piloting a new
way of providing corporate supports to
both organizations,” says Janet Simm,
Northwood President and CEO. “It’s a
model that could pave the way for the
continuing care industry to better respond
to the long term care needs of all Nova
Scotians.”
“Working with Northwood has helped us
continue to provide safe, quality care to
our residents, offer enhanced support for
our staff while at the same time enabling
us to move forward with our Quality
We Promote Social Justice
We believe in using our voice to
influence positive change and fairness.
Simple Rule Speak up for positive change, fairness and choice
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Sylvia Valdebentio
LPN in the Landings, Ivany Place
Sylvia Valdebentio always knew there was something
special about Northwood. Living in Kingswood, she was able
to watch Northwood at the Parks being built from the ground
up. She was studying to be an LPN at the time and had heard
about the careers Northwood offered. As soon as she graduated,
she knew where she wanted to apply. “The building was so
unique,” Sylvia says. “It was bright and colourful, it looked alive
and I just knew I wanted to be part of a place like that.”
Sylvia has a passion for medicine and science, and in her home
country of Venezuela, she was a General Practitioner for
eight years. Working in the ER of a rural hospital everyday was
different and she was able to do a bit of everything in a fast
paced environment, but she missed the personal connection.
Photograph and article by Kylie Taves, Reboom.
“I loved working in the hospital because I love medicine, but
here I get to use those skills as well as interact with the residents
one-on-one and build relationships. It’s the best of both worlds.”
Working in the Landings, Sylvia is part of a team who are
responsible for 24 residents. She says getting to know the
residents and spending time with them every day is one of the
best parts of her job. “Elder care is so unique and seeing our
residents every day they become like family to you. We all work
hard to make their day the best it can be.”
Sylvia works with a team of four CCAs and one RN, and says
they all share the same dedication to their jobs as they work
together to create personal care plans for each resident. “We
are close here, we trust each other and everyone comes to work
each day putting their best foot forward,” Sylvia says. “Everyone
is kind and accommodating to each other and that’s what makes
us such a great team.”
It’s this friendly maritime spirit that Sylvia credits for her
smooth transition to making Nova Scotia a place she calls home.
Although, she admits it wasn’t always seamless. “When I first
came to Canada I took English courses to improve my language
and during the lunch break everyone would go to Tim Horton’s.
I was nervous to order because I didn’t understand the menu
but I like really strong coffee and I heard people ordering a
‘Double Double’ so I figured that would be nice and strong,”
Sylvia laughs. “I don’t like milk or sugar in my coffee so I learned
that lesson quickly!”
Sylvia was attracted to Northwood by its inviting vibrancy, and
has stayed for the kindness and dedication of the Northwood
team. For Sylvia, medicine is so much more than prescriptions
and diagnosis–it’s about building relationships and helping
people live better, and here at Northwood she sees those things
in practice.
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Out & About:
Our focus is Quality
& Safety…and maybe
a little fun too!
Out and About participant Ruby Keizer with
Program Worker, Suzanne Bright
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For Northwood’s Out and About
program, quality and safety are woven
into everything that’s done. This was
evident recently when the program was
part of the larger accreditation process
for Northwood. While not a first for
Out and About, the program entered
into accreditation voluntarily. “It speaks
volumes that we decided to go through
the accreditation process,” says Donna
MacDonald, Director, Out and About.
“It puts us at a higher level and makes us
someone the province looks to as a leader.”
In 1978, Northwood was the first
organization in Nova Scotia to offer
an adult day program. Yet, with no
provincially-set standards, Out and About
prides itself on implementing strategic and
planned safeguards to ensure its program
is of the utmost quality.
•Failure-free activities and opportunities
to build purpose and self esteem are
the backbone of the program. Activities
are adult appropriate and allow for
participants to feel needed.
•When each client arrives in the morning,
staff record a description of what they’re
wearing, what time they arrive and their
mobility level for that day. Staff continue
to do check-ins throughout the day and
when the participant leaves to go home,
their departure time is again recorded.
•All staff are certified in CPR and first aid.
•Staff receive regular training specific to
dementia care.
•There are door bells at each location
that ring when the main door is opened.
•The fire drill procedure is tested monthly
and all prepared/purchased food follows
strict guidelines from the Department
of Agriculture and Fisheries.
•The program operates on a clean/dirty
system. This means whoever is cooking
and preparing meals and snacks for the
day would not be responsible for taking
someone to the bathroom.
•Out & About licensed staff are permitted
to administer medication. To ensure an
overdose doesn’t occur with participants
who take ‘as-needed’ meds (antibiotics,
acetaminophen, etc.), staff communicate
with families about if/when a dose was
last taken. In turn, that information is
relayed back to the family at day’s end.
“All of these safeguards provide a high
level of accountability,” explains Donna.
“Our participants are coming from a safe
home environment to our environment
here, and we need to ensure they’re kept
as safe as possible.”
Donna also believes in building her team
to be experts in the field. She encourages
finding solutions to issues; not placing
blame but finding better processes; and
having a coaching mindset when it comes
to educating her staff.
For her, quality means creating that special
connection and a trust between the
participant and the staff member. When
this happens, they’re truly living more.
Nova Scotia’s Provincial Dementia Strategy
In 2014, the NS Department of Health and Wellness (DOHW)
announced the development of a provincial dementia strategy.
Since that time, the DOHW and the Alzheimer
Society of Nova Scotia have been co-leading
an Advisory Committee that is guiding the
development of Nova Scotia’s first comprehensive
plan to enhance delivery of dementia care and treatment
ensuring people living with dementia, as well as their
families or care partners, are well supported. Northwood’s own
Janice Chalmers, Homecare Staff Educator, was part of the
advisory committee.
All information gathered will be used to inform the
development of the dementia strategy and action
plan which will be available in the summer of 2015.
*Taken from the DOHW’s website.
Accreditation
recognizes
Northwood’s
leadership
For a family struggling to find an appropriate level of
support for a loved one, having confidence in the organization
they choose is important. A measure of an organization’s
commitment to quality is whether they have been accredited
by Accreditation Canada. The accreditation process involves an
extensive review of an organization’s operation and compares
them against national standards of excellence. Northwood has
been accredited since 2005.
Northwood’s operations were reviewed by
Accreditation Canada in February. We are
proud to report that, we have received
a
three-year
Accreditation
with
Commendation award.
One area that was highlighted in the
report was our commitment to the
client. The report singled out Northwood
for its multi-disciplinary approach.
The report found an impressive array of programs and scheduled
events planned for residents. They were particularly impressed
how these programs were developed to address the needs
of specific populations. Special note was made of the “Thank
Goodness I’m Female” and the younger generation programs at
both Halifax and Bedford.
There are other initiatives currently in place or in the works that
also speak to Northwood’s focus on the client. Northwood has
developed a Navigator service to respond directly to families in
crisis who don’t know where to turn for services for seniors. Our
Seeds of Success program, a first for long term care, addresses a
growing need for more support for those dealing with mental
health issues. Northwood’s annual Block Party brings together
residents, family, staff and neighbours in a celebration of shared
interests.
“We look at the whole person, not just their care needs,” says
Darlene Rogers, Director Resident Programs & Services. Whether
it’s accessing recreational programs, meeting with a social worker
or looking at dietary requirements, it is a coordinated approach
to care.
Northwood’s Research Symposium
a growing success story!
In June, Northwood hosted its 5th annual Research Symposium,
Research in Aging, Continuing Care and Beyond. Attended by almost
200 participants, the symposium has grown into a major event
that attracts a wide, diversified audience, key members of the
academic and research community and ongoing support from
major sponsors. It’s a true success story.
For John O’Keefe, Manager for Social Work at Northwood, the
symposium is an example of the impact Northwood’s research
strategy is having on both the organization and the sector. “Part
of our efforts are directed at promoting a culture of learning
within the continuing care sector,” says John. “That means using
more evidence-based research to measure the impact of our
decisions and interventions on the client.”
The first Research Symposium was held in 2011 and opened
the door to a discussion about the role of research within the
Continuing Care sector. By the second year, attendance doubled
and has continued to grow.
“We have been very successful in broadening our reach,” says
John. The event reaches out to include representatives from
both the health sector and from community based organizations.
Sponsors also value the opportunity to showcase their products
and services. That kind of support helps keep the price down for
participants and enables the symposium to cover the costs of
staging the event.
The real value of the event has been on the impact it has had
on both the sector and on Northwood itself. The symposium
has been successful in demystifying research. Staff now have
the opportunity to be exposed to more research, to participate
in research projects and to see the benefits. Northwood has
progressed to a point where it now generates questions for
researchers to consider, making us true partners in research.
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Young and Old
Enterprises
The Benefits of Community Engagement
Northwood is supporting the development of a new
social enterprise to address the needs of two important groups
in the North End of Halifax: seniors living independently and
youth looking for employment.
Pictured left to right, Shanelle TynesHowe, Lisa Roberts, Natasha Handspiker.
DeRico Symonds is in the inset photo.
Written by Lisa Roberts, Community Facilitator, North End Community Circle.
Young and Old Enterprises aims to bring seniors and youth
together to address their complementary needs. The idea
was born out of conversations at the North End roundtable, a
monthly gathering of service providers hosted by the North End
Community Circle at Veith House since January 2014. A number
of organizations around the table work with youth, and are often
seeking meaningful internships and other placements to build
employment-related skills and experience.
Lisa Roberts, Community Facilitator of the North End Community
Circle, invited Natasha and other colleagues who work with youth
to dream up the social enterprise, a revenue-generating business
that addresses social needs.
The business case is simple: some much-needed, practical services
do not fall under the job description of continuing care assistants
(CCAs) who provide homecare. CCAs do not shovel snow, clear
ice, help to fetch groceries or mow lawns. Yet all these services
can be provided by youth, who are often seeking a first step into
the job market.
“This past winter, many home care providers couldn’t even get to
their clients’ homes once buses stopped running,” says Lisa. “But
youth can walk to the homes of seniors in their neighbourhood.”
Older youth - men and women in their late teens and early 20s would supervise, schedule and work in customer service. Younger
youth - 14-17-year-olds - would get training, a sense of belonging,
work experience and income. Seniors would get the practical help
they need at a reasonable cost, plus social contact with a younger
generation.
“I can imagine countless spin-off benefits: income, experience with
entrepreneurship, a sense of community belonging,” says Lisa.
Shanelle Howe-Tynes is working with Lisa, Natasha and another
youth worker, DeRico Symonds, to develop Youth and Old
Enterprises. Shanelle currently works as a lifeguard and swim
instructor at Needham Centre in the North End. She thinks
working for seniors would be a similarly positive experience for
youth.
“Youth need to know they’re important to want to stay and feel
a part of the community,” says Shanelle, whose grandmother,
Frances DeLeon, is retiring in 2015 after 20 years working for
Northwood as a CCA. Credit Union Atlantic recently chose Youth and Old Enterprises
for a $1500 Youth Grant, recognizing that it will directly benefit
the community. With those funds, the project team plan to run a
prototype in the summer of 2015 in order to learn and advance
the business idea. Funds will be spent to buy equipment - a lawn
mower and a bike trailer and hitch - and pay youth to test and
tweak the project.
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Making the best use of
the space we have
Housing
Building for the future
Northwood will develop new vision
for housing that responds to the
needs of the population we serve
and addresses perceived gaps
within the system.
Exploring Options for Housing
In 1962, when Ed Roach rose to speak at a community meeting
he had organized in response to the growing plight of seniors
living alone in substandard housing, he spoke about society’s
responsibility to its most vulnerable citizens. By the end of the
evening, he had convinced those attending to come together
under the banner of a new organization committed to changing
the landscape for seniors in Nova Scotia. It was the birth of
Northwood and the beginning of a revolution in Continuing
Care.
Ed Roach, Northwood’s first President and CEO, became a strong
voice for change, arguing that seniors had a right to adequate
housing, to be treated with dignity and to live life to the fullest.
His first project was the construction of an affordable housing
project in North end Halifax called Northwood Towers.
Marjorie Lindsay, an original Board member, remembers the flood
of applications that came pouring in soon after construction had
started. There were stories of quiet desperation, hardship and
financial woe. It didn’t take long to fill the building.
Times have changed. As Canada’s baby boomers reach retirement
age, there are many more options for them than their parents
ever had. Builders have geared their developments to an older
population offering worry free living, spacious apartments and
access to a variety of services. New assisted living residences have
sprung up across the country offering supportive living for a price.
What hasn’t changed is the need for more affordable housing
for seniors and people at risk. Northwood is stepping forward
and has identified the need for new options that provide both
choice and flexibility. As part of its housing strategy Northwood
has focused its efforts on:
• Ensuring programs and services are available to those who
may not be able to access housing due to financial restraint.
• Targeting vulnerable populations over the age of 20 who
need access to safe and supportive environments.
• Offering a range of housing options along a continuum that
includes Independent Living, Enriched or Supportive Living
and affordable Assisted Living.
• Responding to unmet needs for unique housing options
for defined or underrepresented populations.
• Exploring opportunities for development of the land we
own adjacent to Ivany Place in Bedford.
Northwood is committed to providing affordable options for
seniors and people at risk in a safe and supportive environment
and promotes the development of community.
We Can Always Do Better
Achieving excellence in all our programs
and services is based on learning from our mistakes, applying the best evidence and setting the highest
standards. We value our ability to challenge the status quo in pursuing new opportunities.
Simple Rule Challenge thinking, learn more, do better
Northwood’s strategic plan challenges
us to respond to the needs of the current
and future populations as two areas of
priority for the organization. One area
receiving particular attention is how we
use our space. Over the years, frequent
changes have been made to our physical
environment to deal with specific issues at
a particular time. With increased pressure
to accommodate new initiatives and the
growing need for more office and meeting
space, it was time to reexamine our
approach to space.
•
•
•
•
A working group is now developing a new
approach to the use of space that puts
the client first. It supports our Philosophy
of Person Centred Care, helps improve the
quality of life for our client and advocates
for a more effective use of the space we
have. Objectives include:
• Explore new ways to foster a culture
and environment that creates a more
homelike setting in our buildings.
Some work has already been done.
Reboom has opened an office on the main
floor at Ivany Place and is engaging with the
surrounding community to bring activitybased programs to the area. Northwood is
also continuing to look at options for the
land adjacent to Ivany Place.
Build on a philosophy that the prime real estate in our buildings is
dedicated to programs and services
for our clients and our community.
Identify space currently available and
look for at new opportunities to
increase space.
Maximize the space available and
include the development of a
vibrant Main street at both In Care
Living sites.
Make efficient and effective use of
available space.
Intouch offices have relocated to
Dartmouth, opening up space on the
main floor of the Manor. Plans are now
underway to expand the Pauline Potter
Fitness Centre and introduce a new
exercise program for those people in the
early stage of dementia. The space will also
be used to create a community hub area
featuring programs and services that help
connect the external community with the
community in Northwood.
On the main floor of the Centre, work has
been completed on Northwood’s new
Mental Health resource centre as part of
the Seeds of Success program. The Isabelle
Vardon Study also received a make-over.
The fireplace that blocked the view of the
study has been removed to open up the
space and the carpeting replaced with a
tiled floor.
Current plans call for the development of
main floor areas at both Ivany Place and
Halifax that will feature services, programs
and meeting space for residents, tenants
and clients. The concept includes the use
of colour, signage and themed façades to
create a main street look at both sites.
More announcements are planned as the
group moves forward and addressed the
issues of space at all three sites.
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Human Resources
An employer of choice
Northwood will focus on developing
new approaches to recruitment,
encouraging individuals to enter
the profession and supporting
our people to reach their
full potential.
Northwood:
An Employer of Choice
Northwood has become an employer of choice for graduates
of the Continuing Care Assistant course! We offer an excellent
benefit package, guaranteed hours for home support workers,
many educational opportunities, employee discounts and much
more!
Recruitment:
Here is proof that Northwood continues to be a great place
to work:
In 2014, Northwood created a working group to look at staff
recruitment and retention. HR’s Recruitment Advisors have
worked with this group, putting a lot of effort into hiring qualified
home support staff. That is being accomplished through the
following initiatives:
• Strengthening partnerships with CCA course providers:
In June 2015, both Eastern College and Future Worx will
have Northwood Home Support only classes starting. Once the students graduate, they will be hired by
Northwood Homecare.
2,911
A Focus on Home Support
• Number of jobs available to outside candidates
(not filled internally):
• Number of applications received between
April 1, 2014 and March 31, 2015:
• Number of recent graduates hired on a
full-time basis last year: CCA (LTC): 14
HSW/CCA:25
RN: 1
LPN: 3
• Number of paid Summer Students for 2014:
• Retirements:
• Voluntary full time turnover rate:
240
43
34
27
71
• Offering bursaries to assist students entering the field:
78 CCA students* accepted bursaries with Northwood
between September 2014 and June 2015.
• Promoting opportunities:
Advertising through newspapers, social media, Kijiji and
television; doing class visits and job fairs.
*Students receive part of the bursary monies after course completion.
We Are All Accountable
Each person is accountable for their actions in
delivering service, proper use and respect of resources, and fostering healthy relationships.
Simple Rule Own your responsibilities and the impact of your actions
Northwood’s
Ambassador
Program
Volunteers play a significant role in life at Northwood. Like
staff, many interact directly with residents and clients and are
often the face of Northwood.
A new initiative launched at the Halifax site, brings a more
personal approach to making a new visitor feel welcome.
Modeled after similar programs at airports and larger hospitals,
the initiative addresses a need identified by visitors and creates
new opportunities to recruit specific skills.
“We forget that Northwood can be an intimidating place for
first time visitors,” says Yvonne lePair, Director for Volunteer
Engagement. Whether they are looking for a particular service
or an event scheduled in the Shirley Burnstein Hall, Northwood’s
Ambassadors are there to answer questions or direct people to
the right place.
They don’t sit behind a desk but rather engage people as
they come into the facility. They are mobile and can be found
anywhere on the main floor. They are a diverse group, having
been recruited for their customer service skills, ability to connect
with people and their positive attitude. They include current
and new volunteers as well as retirees wanting to maintain a
connection to Northwood.
Carolyn Clegg has been a volunteer at Northwood for many years.
She loves the atmosphere at Northwood and enjoys interacting
with people. The Ambassador
program allows her to be active
and connect with people. On
the other hand, George Lynch
is a relative newcomer to
Northwood. The Ambassador
program is a way to give back
and better connect to people
who live at Northwood.
You’ll recognize one of
Northwood Ambassadors by
the red vest they wear when
they are on duty.
Pictured: Claudette Provo, Lisa Colley and Juanita Johnson.
Moving Forward with
our Diversity Strategy
Northwood is a vibrant community that includes everyone
who is touched by our service; employees, volunteers, residents,
tenants and clients. As an organization, we believe all people
deserve to be treated with dignity, honesty and respect.
An expression of our belief is Northwood’s
commitment to diversity. Northwood recognizes
that every individual brings unique capabilities,
personal beliefs, individual aspirations and their
own life experiences to the organization.
That was certainly evident on June 3rd during our annual MultiCultural Celebration. The event provided an opportunity to
promote the diversity of our community and showcase the many
talents of our employees, volunteers and community members.
Northwood’s vision is to create a welcoming and inclusive
community for all. Recognizing that gaps and opportunities
exist, Northwood is now working on the creation of a multi-year
diversity strategy to shift the culture of the organization, enhance
leadership skills and identify a clear path for increasing individual
awareness and ensuring our systems support the goals of cultural
competence, diversity, equity and inclusion.
The process will encourage participation from a broad
representation of the organization. Northwood is committed
to service excellence and believes that this can be best achieved
by a workforce that values and reflects the diverse population
of Northwood.
N o r t h w o o d Life 2015 s p e c i a l e d i t i o n
Northwood at the Harbour
2615 Northwood Terrace
Halifax, NS B3K 3S5
Tel: 902 454-8311
Northwood Ivany Place
123 Gary Martin Drive
Bedford, NS B4B 0G7
Tel: 902 407-8500
Northwood Homecare & Corporate Offices
130 Eileen Stubbs Avenue, Suite 1 South
Dartmouth, NS B3B 2C4
Tel: 902 425-2273
www.nwood.ns.ca
[email protected]
Northwood is a not-for-profit, community-based organization.