FFTMonthlySummary:February2016
THENORTHLONDONHEALTHCENTRE
Code:F85642
SECTION1
CQRSReporting
CQRSReporting
FFT001
FFT002
FFT003
FFT004
FFT005
FFT006
FFT007
FFT008
FFT009
FFT010
FFT011
FFT012
38
6
3
2
1
0
0
0
0
50
0
0
Notes: 1. TheCQRSReportingtablescoresaboveshouldbeentereddirectlyaspresentedintotheCQRSSystem.ForfurtherinformationpleasecontacttheCQRSservice
deskon08004402777oremailthematcqrsservicedesk@gdit.com.Pleaseselectthe'DataSubmission'tabfromthemainmenu.
SECTION2
ReportSummary
160
SurveyedPatients:
50
Responses:
ExtremelyLikely
Likely
Neither
Likelynor
Unlikely
Unlikely
Extremely
Unlikely
Don’tKnow
Total
38
6
3
2
1
0
50
38
6
3
2
1
0
50
76%
12%
6%
4%
2%
0%
100%
SMS-Autopoll
SMS-UserInitiated
Tablet/App
Web/E-mail
ManualUpload
Total
Total(%)
SummaryScores
88%
6%
6%
NHSScoringGuidance
RecentguidanceissuedbyNHSEnglandhasconfirmedthemoveawayfromthe‘NetPromoter’scoringmethodologytoasimpler‘PercentageRecommended’and
‘PercentageNotRecommended’method.
Thepercentagemeasuresarecalculatedasfollows:
Recommended(%)=
NotRecommended(%)=
extremelylikely+likely
extremelylikely+likely+neither+unlikely+extremelyunlikely+don'tknow
extremelyunlikely+unlikely
extremelylikely+likely+neither+unlikely+extremelyunlikely+don'tknow
x100
x100
ForfurtherinformationabouttheselectionofthescoringmethodpleaseseetheNHSFFTReviewpublishedinJune2014here:
http://www.england.nhs.uk/ourwork/pe/fft/fft-test-review/
SECTION3
PracticeScoring
PracticeScore:'Recommended'Rank
YourScore:
88%
PercentileRank:
60TH
0%
50%
100%
Lower
Mid
88%
0%
LowScore
100%
HighScore
Notes: 1. Displaythe'Recommended'scoreandpercentileforcurrentreportingmonth.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
3. Percentilerepresentshowyour'recommended'scorecomparestoallotherpracticesmanagedbyiPLATO.Yourscoreof60thpercentilemeansyourpracticescored
above60%ofallpractices.
FriendsandFamilyScore
PracticeScore:'Recommended'Comparison
105%
100%
95%
90%
85%
80%
75%
70%
65%
60%
55%
50%
45%
01/02
03/02
08/02
11/02
AllPractices
15/02
29/02
THENORTHLONDONHEALTHCENTRE
Notes: 1. Practicescorecomparisonof'recommended'scoresonly.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
PracticeScore:'Recommended'DemographicAnalysis
Age
Gender
<25
25-65
65+
AllPractices
77%
86%
92%
THENORTHLONDONHEALTH
CENTRE
73%
91%
100%
AllPractices
87%
THENORTHLONDONHEALTH
CENTRE
84%
76%
97%
Notes: 1. Scoresforcurrentreportingmonth.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
FFTScore%
PracticeScore:DayoftheWeekAnalysis
110%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Monday
Tuesday
Wednesday
Recommended
NotRecommended
Notes: 1. PracticeperformancebyDayoftheweek.Representsactualscoreforall'days'duringreportingperiod.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
Thursday
Friday
SECTION4
PatientResponseAnalysis
PatientResponses
20
Responses
18
16
14
12
10
8
6
4
2
0
01/02
03/02
08/02
Recommended
11/02
15/02
NotRecommended
Notes: 1. Totalresponseshistoricbyday.
2. Representsactualresponsesreceivedfromallmethods.
3. ResponsesclassifiedasperNHSguidelines.Seescoringguidancesection.
29/02
Passive
SECTION5
PatientFreeTextComments:Summary
Thematic
TagCloud
ReceptionExperience
9
ArrangementofAppointment
9
ReferencetoClinician
20
Notes: 1. Thematicanalysisforcurrentreporting
month.
2. Thematicanalysiscoversthemost
discussedthemesbyanalysing
sentencefragementsandisnotan
exhaustiveanalysisofalltalkingpoints.
3. Tagcloudisrenderedusingthemost
usedpresentparticipleverbs,gerund
verb,adverbsandadjectiveswherethe
wordfrequencyisreflectedintextsize.
he
l
p
good fu
l
friendly
appropriate
eff
ec
tive rath efficient
e
c
quexcellent
i
ari
ng
r
thoserio
rou us
gh ly
ne
w
ha welcom
pp ing making
stil
y possible w
ln
ice
sick
ll
ick hard
poor likely po
l
lite reassuring
giving y
really
straight g
waiting
w
r
checking
co
ug medical
whole
hin
att
g
en
tive
s
getting seei ca uita
b
ng ref
ully le
pleasant
ea
t
vis pretty orkin
itin
g
g diff
icu discussing
lt
bu
rni
ng
bri
llia
nt
i ns
te a
d
always
ro
big ng
p
open
routine er
willing
alm well sona
l
os
t
PatientFreeTextComments:Detail
Notes: 1. FreeTextCommentreceivedforcurrentreportingmonth.
2. ClassificationbasedoninitialresponsetoQ1ratherthancontentofmessage.
3. Legend: Consenttopublishcomment/ Noconsenttopublishcomment
Recommended
Veryefficientallround-receptionstaffveryhelpful,seenatappointmenttime,IhaveeveryconfidenceinDrDaitz.
Thefollowupfromthedoctorwasreassuring
Veryefficientservice.Golistened,examinedandprescribed,hewasveryhelpful.
Thecourtesyandefficiencyofthestaffasawhole.
Politestaff
Brilliantdoctors
Iamalwaystreatedwithrespect.MydoctorlistenstomeandIfeelmyhealthistakenseriouslyandthebestdoneforme
Friendlygoodsourceofinformationthoughhadtowaitformyappointment
ThefactthatImanagedtogetanemergencyappointment+theattentionthattheDrgavetome:IwasillsinceSaturdayandIwasfeelingreallyunwellandworriedthatmaybe
theGPcouldn'tseeme.Itwasrelieftogetthatappointment
Thepersonalisverylikely
Goodcommunicationandgreatattentionfromdoctorsandstaff.
GotmyappointmentonthedayIcalledandseenbyaGpwithin5minsofmyappointmenttime.Xx
Excellentservice.Goodavailabilityofappts.
Becauseyourserviceisveryhelpful
ConfidenceinDrDaitz
Friendlyhelpfulreceptionstaff,alwayswillingtohelp,veryattentiveandhavealwaysmanagedtogetanappointmentprettyquickly.Doctorsverythoroughandhelpful.
Iamanewpatient.VerywelcomingreceptionandGP.ApptwasontimeandIdidn'tfeelIwasrushedout.GPlistenedcarefullyandwasreallyhelpful.
Verysatisfied
Excellentmedicalservice.
Straightandeffectivetreatmentandthedoctorwasniceandpatientwiththepatient,myson
Becauseimveryhappywithmydocter
Thenursewassopleasantandputmeateaseformyroutineprocedure
Fortheexcellentserviceyouprovide.Ishouldknow,ihavebeenwiththeCentreforwellover12years.
Greatdoctorandfriendly,hardworkingreceptionist
FrommakingtheappointmenttooseeingaDoctori'malwayshappywiththeserviceIreceive
ConfidenceinDoctor'sadvice
Friendlystaff,abilitytogetappointments,gooddrs
Kindandcaringtreatment
Ilikethedevicethatyouprovideandyouarealwayshelpful.Thewaitingtimesforappointmentscouldbeimproved!
NotRecommended
I'mverysickandIthinkIgetnotappropriatetreatmentforthat.Infactdoctordidn'ttellmewhat'swrong,shegavemeantibioticnotsuitabletomyweight(500mgandIalways
getting1000becouseI'm140kg)andtomyburninginchestduringbreathingshegavemeomyprazolforIndigestionIdonothaveinsteadforgivingmesomethingforstop
coughing.Shefocusonmyhigherbloodpressureratherthanmycondition.I'mverydisappointedandifmyfeverstillbeabove39illhavetogotohospitalinsteadofvisitingyou.
Thedoctorshowsprideinquicklygetsnumbersdownmorethancheckingpossiblecausesofsymptoms,hefinishedwithusin3minutesfromthetimeweopenthedoor.AndI
havetoaskhimifwecangetthemedicationprescribed.
Poorcommunication
Passive
Founditdifficulttobookappointment,waitedalmost10daystoseedoctor.Triedtogetemergencyappointmentontheday,gotthroughonthephone8.08am,allappointments
forthatdaygone!!!!Triedforafewdays,noluck
Inconsistency.Somereceptionists&doctorsarepleasantandhelpfulbutsomearenot!l
Ididnotfinditappropriateforthenursetotellmetohavefaithin"theBigmanabove"whendiscussingmybreastcancer.