PROMARK WORKFORCE MANAGEMENT
ProMark
Private Cloud
LET MARK INFORMATION HANDLE THE PROMARK SERVER
With ProMark Private Cloud Mark Information assumes responsibility for the operation of
the ProMark production server for the client, including monitoring and back-up.
MARK INFORMATION · PRODUCT SHEET
PROMARK WORKFORCE MANAGEMENT
ProMark Private Cloud
LET MARK INFORMATION HANDLE THE PROMARK SERVER
STABLE PROMARK PLATFORM
With a ProMark Private Cloud agreement Mark Information assumes responsibility
for supplying a stable platform for the customer’s ProMark products.
HAND OVER RESPONSIBILITY
We will then ensure that the basic IT installation is in line with current best practices
at all times.
SERVICES INCLUDED
SOLUTION
The IT operations include the following elements:
IT operations element
Included services
Operation of the
operating system
Operation, monitoring, patching and ongoing optimisation
of the operating system (OS), including Windows Server
Monitoring
Monitoring of the base operating system
Back-up and restore
Hardware, back-up agent for OS, as well as all operational
services for backup and restore of the operating system
and ProMark database.
Anti-virus
Anti-virus protection
Software licences
Software licences for basic monitoring, anti-virus,
patching and backup of all production servers at operating
system level. Windows Server licences are included on
virtual servers and vCloud.
The hosting solution is illustrated below:
MARK INFORMATION
VPN/Other
MPLS
TDC HOSTING
MPLS
INTERNET
MPLS CLOUD
OR
PROD server
VPN/Other
S2S VPN
TEST server
PHYSICAL SERVER
S2S VPN
INTERNET
CUSTOMER
Physically, the server will be located at TDC Hosting, and is therefore mirrored at
multiple locations for operational safety. When the server is set up and the connection
established, the server will operate as part of the customer’s own internal network.
CONNECTION TO THE
PHYSICAL SERVER
TDC Hosting offers either a Site-2-Site (S2S) VPN connection or an MPLS solution
(Multi Protocol Label Switching).
MARK INFORMATION · PRODUCT SHEET
PROMARK WORKFORCE MANAGEMENT
ProMark Private Cloud
FULL SERVICE INCLUDED
ACCESSABILITY
From the commissioning date, Mark Information will deliver full service 24/7
operation, including monitoring with proactive actions, full system management
(Incident Management, Problem Management, Service Request Management,
Change Management, Patch Management, Backup Management) as well as
system restore.
MONITORING
Monitoring is defined as the initiatives that are implemented to intercept and keep
log of error events, the implementation of which also serves to track any changes
to capacity requirements.
Monitored devices include CPUs, memory, discs, network components and
specified software components.
CAPACITY MANAGEMENT
Mark Information monitors the use of system resources such as CPU, memory,
discs, bandwidth, backup capacity, etc.
The customer will be notified in case of need for a capacity upgrade.
INCIDENT MANAGEMENT
In case of unforeseen incidents on the server, efforts to solve the matter are
initiated according to predefined service levels reflecting how business-critical a
quick solution is and how severely the customer is affected.
OUTCOME
SMOOTH AND
The agreement on hosting the customer’s ProMark server establishes all the
OPTIMISED OPERATION
details about the operation and contact between the parties so that communication
and agreements proceed smoothly and optimally.
STABLE PLATFORM 24/7
ProMark Private Cloud is the solution for customers who want maximum safety
in the operation of their Workforce Management solution. Mark Information
provides a stable ProMark platform that keeps the solution running 24/7.
Note that ProMark Private Cloud presupposes that you also have an active ProMark
maintenance agreement.
The full benefits are achieved by simultaneously signing up for Application
Management Service where Mark Information takes over responsibility for the
ongoing IT operations of ProMark. Read more in separate product sheet.
MARK INFORMATION · PRODUCT SHEET
PROMARK WORKFORCE MANAGEMENT
ProMark Private Cloud is a service offering to ProMark customers to ensure that their ProMark application
is operating smoothly without burdening the customer’s own IT department. ProMark Workforce Management
helps companies manage their largest and most valuable and strategic resource – the workforce. Contact us at
+44 121 506 9690 for more information about all opportunities or have a look at www.mark-info.co.uk.
TIME AND ATTENDANCE
JOB AND ACTIVITY
PLANNING
BUSINESS INTELLIGENCE
USABILITY
INTEGRATION
Registration of working hours and absence as well as
deviation reasons validated against collective and local
agreements for creation of the correct payroll foundation.
Planning and scheduling for effective use of
company resources.
User access via smartphones, portal and terminals
for collection, enquiries and approval of time, job
and activity data.
Job, project- and process registration refines
ERP data for follow-up on production resources
and productivity.
Tool for analysis of real-time and historic data
for measuring productivity, absence and savings.
Standard integration to payroll, HR and ERP
systems leading to savings through automation.
SERVICES
Hotline, superuser service, private cloud, application
management and hardware service that ease the
daily operation of ProMark.
MARK INFORMATION
Mark Information is an innovative software company offering Workforce Management solutions from offices in Denmark,
Sweden, Norway, United Kingdom and Romania. Mark Information’s Workforce Management solution ProMark enables
customers to optimise productivity and generate savings through scheduling the right resources, at the right time, for the right
job and ensures that resources are remunerated correctly in the most effective way. Mark Information services global
corporations and has more than 1000 installations and 300,000 users. Read more at www.mark-info.co.uk.
MARK INFORMATION UK LTD · 30 NELSON STREET · LEICESTER · LE1 7BA · +44 1163 660 655 · [email protected] · WWW.MARK-INFO.CO.UK