CLIVE BANKS
email: [email protected]
EMPLOYMENT HISTORY
SERVICE ASSURANCE MANAGER
Design & Engineering Division, BBC
April 2005 – Present
Responsible for providing an effective service assurance, service delivery and service improvement function for the technology
services delivered to the BBC by Atos, BT, Vodaphone, Xerox and Condeco. Duties include:
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overseeing the Technology Framework Contract agreed between customer and supplier
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providing service assurance responsibility for the Managed Applications, Storage and End User Compute Towers
delivering services to the business under the SIAM model
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support of the BBC divisions Radio and Education, Studioworks, Worldwide and UKTV
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working with internal strategy, architecture and design teams to establish requirements for new services, to ensure that
they align with business needs and priorities
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ensuring that new services transition into the live environment smoothly and without incident
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managing the definition of services and Service Level Agreements required to support the business
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negotiating and implementing service performance measurements
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continually reviewing service and supplier performance in monthly service reviews held with customer stakeholders, Atos
and their 3rd party suppliers and vendors
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reviewing services and processes to identify areas of improvement, maximise effectiveness and drive cost savings for
the business
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undertaking continual service improvement plans with Atos, and their 3rd party suppliers and vendors
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tracking and measuring technology-enabled change through regular CABs; approving high priority requests
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ensuring that technology-related business risks are identified, monitored and appropriately mitigated
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performing incident management to deal with issues as and when they occur, to quickly restore service
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carrying out root cause analysis and proactive problem management to reduce incidents
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relationship management: managing and influencing multiple stakeholders at all levels of seniority from the customer and
user base, the main supplier and 3rd party suppliers
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able to explain complex technical information to stakeholders of varying levels of technical ability
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skilled in facilitating complex negotiations to bring about satisfactory agreement by all parties
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experience of software and hardware asset management processes and policies
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management and leadership of a team of Technology Service Advisors
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experience in ad hoc project management and technical support
TECHNOLOGY CONSULTANT
Technology Division, BBC
August 2004 – April 2005
Ad hoc project management and technical support; evaluating existing services and processes and identifying areas of
improvement.
TECHNOLOGY CONSULTANT / PROJECT MANAGER
Drama, Entertainment and CBBC, BBC
March 2004 – August 2004
Project to audit and reconcile all the I.T. equipment used throughout the department, which had 1700+ staff; also designed and
building a database for I.T. information; made recommendations for new working practices and procedures. Completion of project
resulted in an annual saving of over £350, 000 for the department.
INFORMATION TECHNOLOGY CO-ORDINATOR
Television Business and Finance, BBC
January 2004 – March 2004
Responsible for the ordering, implementation and general running of the I.T. equipment used throughout the department, which
comprised of 200+ staff, including the channel controllers.
ASSET & CONFIGURATION CO-ORDINATOR
Technology Finance, BBC Technology Ltd.
May 2001 - January 2004
Asset management for the 65,000+ items of computer equipment used across the entire BBC. This involved general finance
duties such as reconciliation and correction of customer accounts, solving customer disputes, use of databases and
spreadsheets, office administration, invoice processing and project co-ordination.
WEB DESIGNER / PRODUCER
December 2001 – March 2003
Designed and created websites for ‘Silver Acre Comics’, (www.silveracre.com), ‘The Hamilton Clinic’ and others.
LOCATION DIRECTOR
'Real Food' , BDP Media / Taste Channel
January 2001 - February 2001
Location director for various celebrity interviews, shot on location with a BetaCam crew for the 'Real Food' programme.
DEVELOPMENT PRODUCER
‘Guinness World Records’, Clark Pictures
November 2000
Development work on a children's game show.
PRODUCER
‘Guinness World Records’, Clark Pictures
June 2000 - October 2000
Responsible for producing over 300 short films for inclusion on the Guinness World Records website. These films were either
specially shot by the team at Clark, or obtained from record holders, and then edited into short packages.
SENIOR ASSISTANT PRODUCER
'N.O.W. Television', Pacific Century Cyberworks, Trans World International
January 2000 - June 2000
'Now Television' streamed video daily across the Web. I was responsible for the development and writing of programme content for the
'Technology' strand of the channel, directing location made films on DVCam, animating sequences using Flash and writing Web pages
posted alongside each show. I also deputised for the producer whenever necessary, and edited programme material using Avid Xpress.
PRODUCER / STUDIO DIRECTOR
'Raw TV', Carlton Television
July 1999 - November 1999
'Raw TV' was a two-hour magazine show covering music, fashion, the arts and topical issues, aimed at a teenage audience, transmitted
daily on Carlton World. I was responsible for researching, writing and producing many editions of the show and the items included within
them. Also produced and directed many location-based items on BetaCam and on DVCam for inclusion in the shows. I also directed
several editions of 'Raw TV' in a multi-camera studio environment.
PRODUCER / DIRECTOR
'Voyager', BBC Children's & BBC Knowledge
February 1999 - July 1999
I researched, wrote, produced and directed thirty thirty-minute editions of the education programme 'Voyager'. Voyager was an alien
probe that received signals from CBBC programmes. The series was aimed at 8-10 year olds, and used a mixture of CGI material,
archive sequences from shows such as 'Blue Peter', 'Smart' and 'It'll Never Work', as well as original material using popular presenters. I
wrote, produced and directed these short films, which were shot on location using DVCam.
PRODUCER / STUDIO DIRECTOR
'Hype', BBC Children's
October 1998 - February 1999
'Hype' was a live, three-hour magazine show for the 13-17 year old audience, broadcast direct from Molinaire studios in the heart of
London’s Carnaby Street. I wrote and produced many live editions of the show, as well as many pre-recorded insert items on Beta and
DVCam, which were shot on location both in the UK and in New York. I also directed several live studios, using a multi-camera set-up.
ASSISTANT PRODUCER / DIRECTOR
'Pick of the Week', BBC Choice
June 1998 - September 1998
‘Pick of the Week’ was one of BBC Choice's flagship shows, featuring the 'best bits' of the BBC's output, repackaged with original linking
material. I researched, wrote, directed and produced many insert films that featured members of the public. These were shot on location
using on DVCam. The live shows also enabled me to gain experience of studio floor management.
LOCATION DIRECTOR
'Teletubbies', Ragdoll Productions / BBC Children's
April 1998
I wrote, produced and directed a short film insert for the popular pre-school series, featuring children aged under-5 making bread! This
was shot on BetaCam with a location crew.
LOCATION DIRECTOR
'Get Your Own Back' BBC Children's
March 1998
I wrote, produced and directed a short film insert for the game-show series; this was shot on BetaCam with a location crew.
PROGRAMME ACQUISITIONS CO-ORDINATOR
Working for Head of Children's Acquisitions, BBC Children's
June 1996 - June 1998
Editorial responsibility for Children's Programmes such as 'Teletubbies', 'Playdays', 'Goosebumps', 'Sweet Valley High', 'Noddy' and
'Pingu'. Prepared and re-versioned material for transmission. Acted as liaison for external production companies and distributors.
Assisted Head of Children's Commissioning with preparation of transmission schedules. Provided producer approval of first edits on coproduced series, such as 'William's Wish Wellingtons', 'The Busy World of Richard Scarry', and 'Dennis the Menace'.
PRODUCTION ASSISTANT
'Ants in Your Pants' Series 1, BBC Children's & BBC Worldwide
September 1995
Production Assistant duties and gallery work on thirteen studio-based episodes, working with puppet Otis the Aardvark.
ASSISTANT ACQUISITIONS EXECUTIVE
BBC Children's
Assistant to Acquisitions Executive, with editorial responsibility for content on purchased Children's Programmes. Prepared programme
material for transmission, and provided relevant production paperwork.
SENIOR ALLOCATIONS ASSISTANT
BBC Post Production
January 1989 - November 1993
Responsible for the co-ordination of post-production resources, including staffing, editing, dubbing and transferring of materials.
ACCOUNTS CLERK
BBC Engineering Accounts
1988-1989
Responsible for the processing and payment of Engineering Finance invoices and accounts. Other duties included drawing cheques,
liaising with clients and departments and general office duties.
TRAINING
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Agile Project Management (BBC – February 2016)
Software Management Foundation (Crayon/FAST – September 2015)
Product Management (BBC – October 2015)
I.T.I.L. Foundation v3 (Quanta – February 2012)
Managing Successful Projects (BBC – May 2011)
I.T. Relationship Management: Aligning I.T. with the Business (Learning Tree – April 2010)
H.R. For Non-.R. Managers (BBC – January 2009)
I.T.I.L. Foundation v2 (BBC – January 2009)
Consultancy (IBM – September & October 2008)
Chairing and Facilitation (BBC – September 2008)
Project Management Core Skills (BBC – June 2008)
Advanced Reporting (BBC – June 2008)
Managing Group Dynamics (BBC – April 2008)
Creative Facilitation (BBC – September 2007)
Delivering Successful Projects (BBC / Proteus Project Management – September 2007)
Powerful Presentation Skills (BBC – October 2006)
Influencing Skills (BBC – September 2006)
BBC Leadership Programme (Ashridge – September 2006)
Fair Selection (BBC – March 2006)
Negotiation Skills (Scotworks – January 2006)
Advanced Excel for Windows (BBC – Jan 2003)
Avid Xpress Editing (BBC – March 2000)
Flash Animation (PPC/TWI – March 2000)
Optima Editing and Phoenix Logger (BBC – May 1999)
Digital Video Camera – Extended Skills (Sound & Vision) (BBC – October 1998)
Lighting, and Lighting Health and Safety (BBC – July 1998)
Programme Budgeting (BBC – Oct 1997)
Executive Health and Safety (BBC – Sept 1997) & (TWI – April 2000)
Digital Video Camera Skills (BBC – Aug 1997)
Advanced Excel for Windows (BBC – Nov 1996)
Director's Camera Command (BBC – Oct 1996)
Trainee Technical Recording Operator (BBC Post Production – Sept 1993)
QUALIFICATIONS
6 O Levels:
Fleetwood Secondary School, Chessington, Surrey (Sept 1979 - Oct 1985)
PUBLISHED WORK:
Website:
http://www.CliveBanks.co.uk (Ongoing)
Website features ‘The Sci-Fi & Telefantasy Databanks’, a detailed resource for episode guides, synopses, cast
lists and facts for cult television programmes such as ‘Doctor Who’, ‘The Avengers’, ‘Blake’s 7’, ‘Star Trek’,
'Buffy', 'Battlestar Galactica', 'The Six Million Dollar Man' and many more.
Author:
‘Dog Detectives’ - A children's adventure / detective / comedy novel (Available on Amazon Kindle here)
'The Star Trek Fact Files' - Various Articles (2000)
Researcher:
'The Making of Terry Nation's Blake's 7' - Boxtree (1997)
'Carry On Laughing' Virgin - (1996)
'Classic Who - The Harper Classics' - Boxtree (1996)
'Classic Who - The Hinchcliffe Years' - Boxtree (1995)
'The Doctors' - Boxtree (1994)
'Radio Times' - 'Star Trek' Article (1992)
'The Monsters' - Boxtree (1992)