Improving client services while
reducing costs with
speech recognition
© 2015 Nuance Communications, Inc. All rights reserved.
Overview of today’s session
– What you will learn today?
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How challenges in the document
process impact client demands for
efficiency and accountability
Discover what would happen if you
quit typing and started talking
Understand how voice recognition
solutions can help you increase
efficiency, billable work and ultimately
better serve your clients
– Who can benefit from this webinar?
–
–
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Managing partners/Attorneys
Paralegals and assistants
Consultants and advisors
Corporation in-house legal IT leaders
Chief Legal Counsel
© 2015 Nuance Communications, Inc. All rights reserved. 2
Challenges facing the legal profession
Buyers market…clients must be the center of
your strategy
Maintaining the status quo… impacts
productivity, client service delivery, costrecovery
Underestimating the impact of technology
© 2015 Nuance Communications, Inc. All rights reserved. 3
How does voice recognition work?
© 2015 Nuance Communications, Inc. All rights reserved. 4
Ask yourself where you are today
– To reach the goal to better serve your clients, start by articulating
– What is your current documentation process for case notes and how efficient is
it?
– How much do you spend on transcription/documentation services?
– How much time is spent per day for each lawyer to complete their file/case
notes?
– Are there any other challenges you can think of about your current process?
– What measures do you take to ensure client documentation is compliant?
© 2015 Nuance Communications, Inc. All rights reserved. 5
Focus on driving your core business
Enterprise-ready solution
© 2015 Nuance Communications, Inc. All rights reserved. 6
Provide your firm with a faster, easier
way to complete administrative work
– Speed documentation turnaround with
fast, accurate dictation or transcription
– Fully customizable experience to how
you work
– Streamline repetitive workflows and
automate form completion with
seamless integration into current
workflows
© 2015 Nuance Communications, Inc. All rights reserved. 7
Get more done in less time
– Create and format documents
– Manage email and other
correspondence
– Summarize documents or edit
spreadsheets
– Streamline workflows and automate
repetitive multi-step tasks
– Control time billing software or other
enterprise applications
© 2015 Nuance Communications, Inc. All rights reserved. 8
Increase productivity, reduce costs, provide
better service
– Reduce transcription costs
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Use a digital voice recorder to dictate
notes from client visits and case
related interviews from any location
Dragon automatically transcribes the
notes back at his or her computer
– Seamless integration
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–
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Easily manage, deploy and integrate
into current workflows
Customize to meet firm use cases
Seamlessly integrate with time
management systems and other
enterprise applications
© 2015 Nuance Communications, Inc. All rights reserved. 9
Save time and operating costs
Nuance User Management Center
– Central administration at user, group,
site, or corporate levels:
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User accounts and profiles
Admin settings
User options
Custom commands and words
– Maximize ROI and reporting needs:
– Usage tracking
– Efficient license management
– Fully scalable, easy maintenance &
updates
© 2015 Nuance Communications, Inc. All rights reserved. 10
Partner for success
Planning and training services
Project
management
services
Installation
Services
Workflow and
vocabulary
customization
Training
services
Optimization
services
– Developed for the corporate user
– Proven track record of enabling
licensed customers with Dragon
in an enterprise
– Follows proven, methodical
approach
– Ensures fast deployment,
adoption and success with your
investment
– Tailored entirely to your specific
needs, workflow, organization
© 2015 Nuance Communications, Inc. All rights reserved. 11
Dragon success story
Sunstein Kann Murphy & Timbers LLP
Challenge
•
Researching case histories, responding to email and creating motions
kept the legal staff tied to computers all day
•
Protect Legal Professionals from debilitating repetitive stress injuries
caused by typing and using a mouse
Solution
•
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Started with 8 licenses of Dragon Speech Recognition
Used for word processing, command and control of the computer to
reduce keyboard and mouse use
Results
•
•
•
Improved productivity
Saved tens of thousands of dollars
Reduced RSI
“My firm has saved
tens of thousands
of dollars,
protected our
employees against
RSIs and has
substantially
increased our
individual
productivity”
Robert Kaan
Managing Partner
© 2015 Nuance Communications, Inc. All rights reserved. 12
Demonstration
© 2015 Nuance Communications, Inc. All rights reserved. 13
The way we work has evolved
Voice is ready for work
– Dragon is the documentation productivity solution, in the office or on-the-go
– From individual educators, students, lawyers, doctors, financial advisors, law
enforcement professionals, case workers … to large enterprises
– Talking is simply faster than typing – using Dragon saves time at work to:
– Focus on clients
– Grow your business
– Enhance personal or employee productivity
– With Dragon, your voice is ready for work
© 2015 Nuance Communications, Inc. All rights reserved. 14
Engage us
– We want to talk to you:
– Learn more about your firms
goals and challenges
– Understand your unique
workflow
– How do you currently handle
documentation/transcription
– Discuss how Dragon can support
your efforts
– Implementation options including
proof of concept
– Contact us:
– Brooke Laneau, Inside Sales
Representative
[email protected]
© 2015 Nuance Communications, Inc. All rights reserved. 15
Thank you
© 2014 Nuance Communications, Inc. All rights reserved.