Ó Springer 2006 Agriculture and Human Values (2006) 23: 143–162 DOI 10.1007/s10460-005-6098-1 Victual vicissitudes: Consumer deskilling and the (gendered) transformation of food systems JoAnn Jaffe1 and Michael Gertler2 1 Department of Sociology and Social Studies, University of Regina, Regina, Saskatchewan, Canada; 2Department of Sociology, University of Saskatchewan, Saskatoon, Saskatchewan, Canada Accepted in revised form February 27, 2005 Abstract. A considerable literature addresses worker deskilling in manufacturing and the related loss of control over production processes experienced by farmers and others working in the agri-food industry. Much less attention has been directed at a parallel process of consumer deskilling in the food system, which has been no less important. Consumer deskilling in its various dimensions carries enormous consequences for the restructuring of agro-food systems and for consumer sovereignty, diets, and health. The prevalence of packaged, processed, and industrially transformed foodstuffs is often explained in terms of consumer preference for convenience. A closer look at the social construction of ‘‘consumers’’ reveals that the agro-food industry has waged a double disinformation campaign to manipulate and to re-educate consumers while appearing to respond to consumer demand. Many consumers have lost the knowledge necessary to make discerning decisions about the multiple dimensions of quality, including the contributions a well-chosen diet can make to health, planetary sustainability, and community economic development. They have also lost the skills needed to make use of basic commodities in a manner that allows them to eat a high quality diet while also eating lower on the food chain and on a lower budget. This process has a significant gender dimension, as it is the autonomy of those primarily responsible for purchasing and preparing foodstuffs that has been systematically undermined. Too often, food industry professionals and regulatory agencies have been accessories to this process by misdirecting attention to the less important dimensions of quality. Key words: Consumer deskilling, Consumerism, Food system, Gendered relations of consumption, McDonaldization, North America, Provisioning JoAnn Jaffe teaches rural, environmental, and development sociology, the sociology of gender, and theory in the Department of Sociology and Social Studies of the University of Regina. Michael Gertler teaches rural sociology, the sociology of communities, and the sociology of agriculture in the Department of Sociology at the University of Saskatchewan. He holds a cross appointment in the Centre for the Study of Co-operatives. Introduction Capitalism is often cast as a democracy in which consumers ‘‘vote’’ with their currency in the marketplace to ‘‘elect’’ the kind of products they want and, concomitantly, the kind of lifestyle and food system development they prefer. Leaving aside the important limitations of a model that equates ‘‘consumer’’ with personhood – as opposed to a broader conception of ‘‘citizen’’ that captures the multiple private and communal interests and responsibilities of the whole person – this model of marketplace democracy still has serious problems (Gabriel and Lang, 1995; Lang and Gabriel, 1995). There are serious limits on the range of real choices available to the average person seeking to express his or her identity and values through purchases. There are also great inequalities with respect to voting power, and more fundamentally, with respect to control. The slate of ‘‘choices’’ is circumscribed and not selected by a process that is even remotely democratic (see Schmookler, 1993). One decision taken by a store manager or food company executive cancels out the ‘‘votes’’ of many thousands of atomized consumers. A central issue for this paper is the concern that consumers do not have – and are systematically deprived of – the information, knowledge, and analytical frameworks needed to make informed decisions that reflect their own ‘‘fully costed’’ interests. This paper argues that, without deliberate steps to counter this process, consumers become progressively less ‘‘skilled,’’ in absolute and relative terms, as they become increasingly distanced (in time and space and experience) from the sites and processes of production. The agro-food industry has spent billions on 144 JoAnn Jaffe and Michael Gertler marketing campaigns to persuade and re-educate consumers for its own purposes while claiming to respond to public demand. The resultant consumer deskilling carries enormous consequences for the restructuring of agro-food systems and for consumer sovereignty, diets, and health. The twentieth century has spawned many revolutions in food production and distribution – transformative changes that dwarf all developments since the beginning of agriculture. Foods and food production have been relentlessly rationalized according to a capitalist commercial logic. Whereas in 1900 over 60% of the North American population lived on farms, today that number is closer to 2%. By the late nineteenth century, largescale industrial food processing was a significant factor for sugar, flour, powdered milk, and canned goods (Goodman and Redclift, 1991). Today, the majority of the North American food supply is produced or controlled by a relative handful of transnational firms that occupy the dominant positions in all the important subsectors (Winson, 1993; Heffernan, 2000). A small number of grocery products manufacturers, fielding dozens of brand names each, and their counterparts, the giant retail chains, exercise overwhelming control in their specific markets. For example, in the US, Campbell’s controls 76.5% of the canned soup market; Coke and Pepsi together share 74% of the soft drink market; Kellogg’s, General Mills, Post and Quaker Oats jointly control 84% of the market in breakfast cereals (Cooper, 2000). Agriculture depends on complex biological processes to produce a commodity – food – that retains a uniquely intimate and essential character (Winson, 1993). Food literally fuels the mental and material processes of the body. Despite the ecologically embedded character of agriculture, and despite the prominence of discourses that highlight environmental issues in agriculture, purely commercial rationalities have driven the restructuring and transformation of the agro-food system. Food processing and manufacturing conglomerates have reconfigured processes, products, and whole sub-sectors to gain greater ‘‘flexibility’’ and control. They have sought, above all else, to wrest a dominant share of the market in order to extract themselves from competitive conditions and to reap super profits. Access to the high rent real estate represented by prime frontage on supermarket shelves gives dominant retailers and grocery product manufacturers tremendous leverage in shaping the whole food system. Consumers are observed, analyzed, managed, and manipulated all with an eye to modifying behaviors and creating new desires. Food skills and deskilling Hegemony in North American capitalism is based upon creating a ‘‘consumer’’ captivated by promises of ful- fillment via unlimited opportunities for consumption.1 Other identities, for example producer or worker, are made increasingly subordinate to consumer identities. The Fordist compromise linked mass production and mass consumption, with complacent workers committed to progress (defined as enhancing labor productivity through the application of technology) and the capitalist status quo (Lipietz, 1997). This form of hegemony helped to construct a new conception of economic man, and woman, backed up with a parallel culture/habitus and set of beliefs. This homo economicus was one-dimensional, a being whose entire human needs and psyche could be captured in the phrase ‘‘utility maximization’’ (Polanyi, 1944). Moreover, this automaton had only a narrow band of options for achieving optimum utility – a mono-mania for consumption as the answer to all needs and desires. One important component of this hegemony has been an ongoing trend towards McDonaldization, a process of labor rationalization based on Taylorized logic (Ritzer, 1993, 1998).2 Every dimension of work is reorganized to be more efficient, predictable, and calculable.3 The process of McDonaldization results in a system of impersonal labor control in which internalized cultural systems and structures largely replace direct coercion by management. This process is, however, not simply a microlevel phenomenon. It is also a macro shift in the culture of North America, and increasingly the rest of the world, in that practical knowledge, norms, and values come more and more to reflect McDonaldized social relations and expectations as efficiency and instrumental economic rationality become the measure of all worth (Ritzer, 1998: 62). McDonaldization also affects relations around provisioning in the home. Processed foods are developed to fit the same logic of standardization that is displayed in fast food restaurants. The consumer can expect a consistent product that has been engineered to cook, bake, microwave, and taste exactly the same each time. It results in an entirely predictable outcome as long as the consumer follows the directions on the package, which are precise in terms of timing, ingredients to be added, and processes to be used in taking products from package to table. This is not entirely new, although the process has accelerated and deepened in recent decades. Many households embraced the ideals of efficiency and costsaving that dominated the workplace early in the transition to processed foods. For example, The Campbell Soup Company advertised their products in the 1910s saying ‘‘that condensed soups were two soups in one... that canned soups cost less than homemade...based on...the amount of time that homemade soup took to prepare, the lack of waste, and cooking costs’’ (Parkin, 2001: 58). Campbell’s soups were promoted as being superior in quality and more hygienic than that which Consumer deskilling and transformation of food systems could be produced at home thanks to the advanced production methods used in the industrial soup factories (Parkin, 2001). Braverman’s (1974) concept of deskilling is as much about the degradation of the quality of work, and reduced control by workers over the labor process, as it is about their loss of pure knowledge and skills.4 Deskilling also speaks to the ability of workers to comprehend the total process of production. In Braverman’s formulation, capitalist efforts to control the workforce and reap maximum profits leads to a deskilling bias in technological change that was best exemplified by the separation of ‘‘conception’’ from ‘‘execution’’ in the labor process. Labor is introduced as an abstract, objective element in the production process, and thus becomes an adjunct to technology. This allows management – the conceivers – to have more power over the work done by labor – the executors. This implies a class relation in deskilling in which those who are farther down the hierarchy bear the brunt of routinized control. Given the increasing application of science and technology to food production, one might question whether the average person preparing food in their home is deploying less skill than previously. Referring to factory labor processes, Braverman argues that, the phrase upon which the issue turns is ‘‘average skill.’’ Since... the labor processes of society have come to embody a greater amount of scientific knowledge, clearly the ‘‘average’’ scientific, technical, and in that sense ‘‘skill’’ content of these labor processes is much greater now than in the past. But this is nothing but a tautology. The question is precisely whether the scientific and ‘‘educated’’ content of labor tends toward averaging, or, on the contrary, toward polarization... The mass of workers gain nothing from the fact that the decline in their command over the labor process is more than compensated for by the increasing command on the part of managers and engineers. On the contrary, not only does their skill fall in an absolute sense (in that they lose craft and traditional abilities without gaining new abilities adequate to compensate the loss), but it falls even more in a relative sense. The more science is incorporated into the labor process, the less the worker understands of the process; the more sophisticated an intellectual product the machine becomes, the less control and comprehension of the machine the worker has. In other words, the more the worker needs to know in order to remain a human being at work, the less does he or she know. This is the chasm which the notion of ‘‘average skill’’ conceals (1974: 424–425). With regards to home food production, the problem likewise is not only absolute deskilling, but relative deskilling as well. As manufactured food production has significantly replaced ‘‘cooking from scratch,’’ food has 145 become increasingly subject to industrial and scientific processes. This is true, however, for raw food, as well. The sources of food are remote and ever changing, and the route from field or factory (or lab) to table grows ever more complex and opaque – even where there is a tendency to simplify some of the individual steps in production. There is a growing gap between what consumers may know and the information that is possessed and processed by the leading actors in the food chain. This translates into a growing gap in power and a growing capacity on the part of manufacturers and retailers to manipulate tastes and buying behavior. The links between the deskilling of workers in the capitalist industrial workplace, and the deskilling of consumers (who are typically also workers), are worth considering. At an earlier stage of North American history, ‘‘producer and consumer were virtually identical’’ (Braverman, 1974: 272) but gradually people lost the capacity to be self-provisioning. Braverman briefly discusses the ‘‘deterioration of skills’’ (p. 256) and the ‘‘atrophy of competence’’ (p. 281) that tend to drive individuals and households to greater dependency on goods and services provided by capitalist firms. The industrial production of foodstuffs is predicated on the expansion of markets into spaces hitherto at least partially insulated from commercial relations. The profitable employment of wage labor is based, in part, on the ability to turn workers, and their families and neighbors, into new kinds of consumers – those who invest a minimum of time and effort in their food. This leaves more time for wage work, but also more time for other (more profitable) kinds of consumption. Prepared foodstuffs are created for sale to all strata of the segmented market, from the affluent to the impoverished. There are profits to be made at all levels, but in the process tastes, preferences, and traditions must be overthrown and reworked. People must learn to accept, and then to prefer, the look and taste of industrial foodstuffs – unless they are so rich that they can afford the handcrafted products of the artisanal, gourmet foods market. The employment regimes that predominate in current capitalist labor markets also tend to reinforce the need for workers who are ‘‘flexible consumers.’’ What gets labeled flexible production derives much of its flexibility from a casualization both of work and of workers (Lash and Urry, 1987; Harvey, 1989; Gray, 1995). Not only are several household members likely to be employed in one or more jobs, but they are frequently involved in shift work, split shifts, overtime, standing by on-call, commuting, long-distance travel, and other unpredictable (or all too predictable) aspects of contemporary working life. Even those lucky enough to hold good jobs find they have to devote much more than 40 hours a week to work and work-related activities (Bluestone and Rose, 1997). Eating is done at odd hours, on the run, and often alone. 146 JoAnn Jaffe and Michael Gertler All of this reinforces dependence on eating quickly at cafeterias and fast food restaurants, or on ready-to-eat and quickly prepared foods when at home. The nuclear family itself, the mythic and to some degree real foundation of the home cooked family meal, has given way to many other family and quasi-family forms. Even where a father, a mother, and offspring are present, one might sometimes be tempted to apply the label ‘‘post-nuclear’’ family because so much time is spent apart, in work, study, travel, or recreation. The family comes together only infrequently and even then is typically under severe time pressure (Mackenzie, 1993; Neumark-Sztainer, 2003). The chance that other relatives may also be present to share a home-cooked meal is likewise increasingly remote given geographic mobility, family breakdowns, smaller families, and general ‘‘busyness.’’ One reason that this may be a concern is that studies have shown a strong association between the frequency of family meals and the quality of dietary intake among children and adolescents (Gillman et al., 2000; NeumarkSztainer, 2003). Part of what the industry wants in a ‘‘flexible consumer’’ is a willingness to try new products or to accept modifications that reflect the priorities of manufacturers and their engineering and marketing divisions. In spite of the oft-repeated ideology that the ‘‘customer is king,’’ much of what gets produced and sold in the food system reflects only the quest for market dominance and enhanced profit-potential in individual product lines (Heffernan et al., 1999; Hendrickson et al., 2001; Cook, 2004). This has been particularly pronounced for products that are the outcome of an intensive process of longterm investment, such as those that result from genetic engineering. The development of agricultural biotechnology has called for major investments. Since there was no significant return from this activity up until at least the mid-1990s, corporations have campaigned to accelerate the introduction of their genetically engineered (GE) products to the market. In many cases, consumers and farmers have had to be convinced that they need these products, in spite of their significant shortcomings (Magdoff et al., 2000). In some cases, the strategy has been more stealth than promotion: GE ingredients have been added to grocery products without fanfare or even notification. In other cases, as with milk from cows treated with recombinant bovine growth hormone (rGBH), it was necessary to confront consumer resistance through a range of initiatives, including government lobbying and legal battles against labeling. The processes involved in the deliberate or inadvertent deskilling of employees have been described and debated at some length elsewhere (see especially Braverman, 1974; Burawoy, 1979; Noble, 1984). In a society where private accumulation has been given free reign, the struggle for control over production processes, and the wealth created, has had predictably perverse outcomes with respect to human development and social life. While a new kind of dependent consumer was being created, those working in the agri-food chain were also losing their independence. This is true of chefs and cooks, many of whom have been replaced by less skilled machineminders in fast food restaurants (Reiter, 1991). Those who still cook or perform functions that might correspond to the title of chef rely increasingly on prepared foods: frozen main courses, frozen desserts, prepared sauces, soup mixes, and so on. The story continues with butchers, bakers, and confectioners, and every category of skilled food craftsperson. These are not, however, the only agri-food sector workers who have lost control, freedom, and autonomy. ‘‘Independent’’ commodity producers (farmers), who grow or raise the commodities we eventually eat, have found themselves taking on technologies and marketing arrangements that obviate or supplant traditional agronomic and mechanical skills, and lead to greater dependence on ‘‘black box’’ technologies – mechanical, electrical, chemical, and biological (Diaz and Stirling, 2003). Consumers who lack the ability to discern true quality, freshness, or the genuine article with respect to flavor, texture, look, and smell are not likely to be of any assistance to farmers involved in this struggle. Along with many producers, they have come to accept the bland and shelf-stale products of the industrialized food chain and to see these as normal. The transformations that have occurred in diets, food preparation, food processing, and farming are strongly linked (Goodman and Redclift, 1991). The conversion of the food-eating public into amorphous consumers who earnestly seek the illusions of choice, quality, service, and economy, contributes to transformation of the working conditions and industry structure of the food wholesaling and retailing sectors, as well as the hotel, restaurant, and institutional food service sectors. Consumers who are unaware of, or unconcerned about, the multiple dimensions of quality, are in no position to demand better food or foodstuffs. The consequences for farmers and farming, as has been suggested, are equally serious. The growing distance and separation between producer and consumer means that farmer-producers receive information on ‘‘what the consumer demands,’’ only via food processors, manufacturers, and retailers. This filter biases information flowing in both directions. Those who must shop to eat end up with a very cloudy or partial picture of growing conditions and production practices as well as farm economics and farm structure. Perhaps some farmers come to prefer it this way, convinced that consumers could not really stomach a fuller dose of the realities of livestock production, pharmaceutical and pesticide use, corporate ties, and the working conditions of migrant farm workers. In the end, these farmers are content to hide behind the facade of ‘‘Old Consumer deskilling and transformation of food systems Macdonald’s farm’’ fantasy, rustic images that are dished up to urban consumers by the advertising industry. All conspire in the (self) deception. On the other hand, farmers who might chose alternative production practices that are safer for the environment, for farm workers, for livestock, and for consumers, find that they face an uphill battle contacting and educating potential patrons. The agro-food system has become so complex that even some actors in the chain have little understanding of what other parties are doing. Principals of Calgene, the producers of the Flavr Savr tomato, for example, were convinced that the benefits of somewhat longer shelf-life and improved flavor (as compared to greenpicked) would enable them to capture the winter, fresh tomato market. They, therefore, decided not only to market the intellectual property related to their genetic innovation, but to market the fresh tomatoes themselves. Calgene, however, was not able to turn a profit on its tomato. With minimal experience in that business, the corporation was unable to control costs or to adequately meet market requirements for volume or quality. They had estimated that the genetically engineered trait, reduction of polygalacturonase enzyme (PG) in tomato fruit, would have a much more dramatic effect in keeping vine-ripened tomatoes firm for shipping (Martineau, 2001). The engineered trait turned out to be of marginal economic value to the fresh market tomato business. The ignorance of Calgene managers about the details of tomato production and transportation led to some red faces as the first bulk shipments of tomatoes arrived as mush fit only for the dumpster (Martineau, 2001). Many players in the agro-food system perceive that capturing large profits hinges on the key innovation that will distinguish their product from the multitude of similar or substitutable goods. This engineering mentality typically ignores the health interests of consumers, the bio-physical conditions and social relations of the food chain, and the real tradeoffs in food quality and eco-social risk. Food production processes are labor processes. One essential component of the deskilling of labor is the division of tasks and the movement of many of the components of these processes out of the home and into the corporate workplace. This can be understood by looking more closely at two related dynamics. The first dynamic involves the subsumption of household labor processes by corporate capital. This is a historical process with a timeline that begins with canned soups and breakfast cereals, and continues with pancake flour, OreosTM, mayonnaise, frozen vegetables, cake mixes, VelveetaTM, TV dinners, Hamburger HelperTM, packaged cookie doughs, instant waffles, and frozen scrambled eggs. This timeline includes commodities like SpamTM, which was first produced in 1937, and was a prominent feature of allied military rations in World War II. 147 Corporate capital is constantly seeking new opportunities, finding new products and activities, and colonizing existing non-capitalist spheres of production. The second dynamic involves the gendered construction of consumption, and the redefinition of relationships within the household by a particular version of consumerism. The development of relations of consumption has reorganized the content of gender, especially the identities and roles of men and women. Food becomes something that is prepared using the labor-saving technological products of industrial capitalism. Food production has traditionally been learned through apprenticeship, with children learning first-hand while their mothers cook.5 These skills are sentient, practical, and in some senses non-discursive forms of consciousness, with the learner acquiring a knack, or a feel, that comes with the continual engagement with the physical and sensual qualities of food. (This is exemplified in the experienced cook’s instructions to add a pinch of this or a smidgen of that, or to knead until the dough is elastic.) It requires a fine-tuning of all the senses – a good cook knows how things ought to taste, smell, look, feel, and sometimes even sound through different stages of the cooking process. She recognizes off-notes and textures. Cooking involves body knowledge, such as the movement required to whip an egg, knead biscuit dough, or skillfully cut a chicken. Putting together a meal involves juggling several tasks at once. Once the skills of food production, such as breadmaking, have been culturally excised and devalued, there is an opening for a new range of consumer durables (e.g., bread-making machines). (This is not always a bad thing. For example, with the bread machine more people may be making bread at home and understanding what the made-almost-from-scratch product tastes like. On the other hand, many people buy bread mixes made for bread machines that essentially mimic the taste and ingredients of packaged bread.) Technology, deskilling, and new food products co-evolve in a dialectical fashion. When a skill is lost or displaced, it is often replaced by a machine. The creation and installation of new kitchen appliances opens up opportunities for the introduction of new products. Of course, once the skill has been erased, it is very hard to get back. Speaking about the emergence of a culture of non-cooking in the United Kingdom, Tim Lang notes, Food processors are delighted to see a growth in the number of homes in which people have never really cooked, with the result that children’s role models don’t teach their children how to cook. If you think of the evolution of cooking skills over the last 10,000 years, an immense cultural shift is taking place in decades. Schools and the state are colluding in this process, teaching computer skills, but not life skills...We no 148 JoAnn Jaffe and Michael Gertler longer teach cooking skills to our children. They are taught a theoretical exercise of designing a snack bar, with the emphasis on packaging; thus a practical issue becomes a matter of theoretical culture (1999: 223). When we speak of consumer deskilling, what dimensions of this phenomenon are most significant? In what aspects of food lore and culture may contemporary consumers lack, lose, or fail to acquire requisite skills or practical knowledge? The overlapping domains of interest include selection of foods and particular products (e.g., informed shopping), food storage and preservation, and cooking and related activities of food preparation. Gaps in these areas of consumer knowledge and knowhow impinge on the cost of eating, on nutrition, on health, and on the environment. They also increase the negative social impacts of food consumption and decrease the aesthetic and cultural enjoyment of foods. Consumers may have lost much of the ability that their fore-bearers possessed with respect to the use of food and drink for purposes such as healing, relieving symptoms of illness, or for improving emotional states. The skills involved are of course multi-dimensional. Some are practical skills (e.g., the know-how to make a cake from scratch). Some involve the possession of knowledge that would facilitate more discerning food selection choices, knowledge that pertains to the many substantive dimensions of quality. Other skills relate to the uses of foods for purposes that go beyond sustenance, as medicinal products, as carriers of culture and heritage, as focus for social intercourse and celebration. The skills required are not easy to enumerate, nor can they be identified as if there were one universal set appropriate to every consumer and every circumstance. Their measure pertains to efficacy and empowerment when it comes to making real choices and to extracting real value from money spent on food. As technologies change, as the food system becomes more industrialized and complex, the information needed to be an ‘‘informed consumer’’ also changes. As processing and labeling practices evolve, consumer literacy will imply new abilities to decode, decipher, and discern. While there are certainly contradictory tendencies in evidence, there is still a strong likelihood that the gap between needed skills and those actually possessed and practiced by consumer continues to grow. There is prima facie evidence that consumers are deskilled or, at the very least, that they lack the knowledge and know-how to defend many of their fundamental interests with respect to provisioning activities. The most glaring evidence is the choices that are made at the supermarket and in the food service sector. Consumers are selecting foods and drinks that contribute to increased morbidity and mortality for themselves and their families. According to the US Department of Agriculture (Putnam, 2000; Gerrior and Bente, 2001), the major sources of calories in the American diet are white bread, rolls, buns, and other products made from white flour; sugar and soft drinks; whole and low-fat milk; shortenings, margarine, and other oils; ground beef; and American cheese. The results of this diet are seen in rising rates of obesity and the growing incidence of diabetes and other diseases related to the over-production of insulin. Moreover, teenagers are now being diagnosed with diseases of the circulatory system, including heart disease, whose onset was formerly thought to be a hazard of the middle-aged (Sanchez, 2000). Domination and the gendered arts of consumption While it is commonplace to speak of production and consumption, it is important not to fall unconsciously into a dichotomized framework for discussion of the social relations surrounding food. To start with, this lens artificially categorizes activities into different substantive relationships with the (political) economy. On the one hand, there is the supposed value adding activity of the farmer, processor, grocery products manufacturer, shopkeeper, restaurant owner, caterer, and institutional food service provider. On the other, lumped into consumption, are the supposedly value absorbing, consuming, or destroying activities of the shopper, homemaker, and hungry eater. This dichotomization is problematic on a number of levels, not the least because it is replete with gender bias. Spheres of activity largely controlled by men are automatically evaluated as production while arenas of activity that are the primary responsibility of women are allocated to the loss or liability side of the ledger in this classic bit of double entry accounting. This, not coincidentally, overlooks all the creative and value generating work that may go into shopping for quality in its various dimensions, learning and modifying recipes, and preparing meals that are appropriate to the different dietary needs of infants, children, sick people, old people, those with allergies and intolerances, those on special diets, and so on. It recognizes neither the various forms of work involved in keeping household members healthy and happy, nor the contributions made to the social reproduction of the family group through foodcentered social interaction. Most astonishingly, it ignores the biological reproduction of people through the (multidimensional) nurturing of children. This is production by any other name. This dichotomization into production and consumption also masks a much more complex reality with respect to the shifting of food procurement and preparation activities into the capitalist sphere. Production for exchange supplants production for use, and profits can now be derived Consumer deskilling and transformation of food systems from activities and processes that have been ‘‘appropriated’’ from the household sphere (Goodman and Redclift, 1991). Where once women worked under their own surveillance in the kitchen and garden, they now become the waged labor force for factories and industrial kitchens, restaurants, and supermarkets. Of course, there were (and still are) class and race/ethnic hierarchy realities to the social relations of food work in the home kitchen as well. Many of the female domestic servants who worked there in large numbers prior to the advent of labor displacing electrical appliances and multiple forms of packaged and prepared foods were drawn disproportionately from the ranks of immigrants, minorities, and families of modest means. These women were also among the first to be drawn into new capitalist workplaces that expanded to take advantage of profit opportunities in the production and distribution of consumables – though sometimes the industrial workplace was dominated, numerically as well as otherwise, by males. As industrial capital gained control over the production of food, home food provisioners lost control over food production processes. The fundamental reorganization in food production and in the conceptualization of food production constituted a discursive shift, in that it involved redeployment of power, with changes of practices, institutions, cultures, and identities. Production came to be defined exclusively as what happens upstream in the food chain in farms, factories, and food service kitchens. What housewives/homemakers/consumers did in shops, restaurants, and homes became defined as consumption, not production. This discursive shift was (and is) quintessentially gendered and normalizing. With the displacement of this household labor process, women producers became women consumers. This has strong implications for how women’s subjectivity and womanhood have been reconstructed. It involved the deployment of discourses of science that positioned (especially) home economists and nutritionists as (puppet) authority/powers in the new food consumption order. This paralleled women’s loss of autonomy via discourses of science in medicine and birthing (c.f. Martin, 1992; Duden, 1993). Home economists and nutritionists created the ‘‘healthy’’ menus and dishes that good, ‘‘normal’’ housewife-mothers would feed their families. Cookbooks, written by home economists and other food professionals, displaced the authority of wives and mothers in the kitchen. Cookbook writers dismissed ordinary women’s knowledge about food as ‘‘old-fashioned,’’ unscientific, and unhealthy. New recipes and menus were offered with the promise to turn women into ladies. They helped to promote a standardized diet and were intended and used to assimilate new immigrants into mainstream North America.6 By the 1920s, professional home economists, who controlled nutrition education in schools and colleges, were more or less co-opted by processors (Levenstein, 149 1993). Food processors provided major funding for the American Home Economics Association, publisher of the Journal of Home Economics. Industry provided employment for a large number of ‘‘professional dieticians,’’ the term used for home economists working with food (Levenstein, 1993). They worked to promote standardization, sanitary packaging, and brand names under the guise of good domestic practices (Peiss, 1998). ‘‘The advertising industry, the manufacturers of household goods, the food companies, the women’s magazines, and the schools all shared in the task of creating a woman who could discriminate among canned soups, but who wouldn’t ask too many questions about the ingredients: neither angel nor scientist, but homemaker’’ (Shapiro, 1986: 221–222). Industry joined the state and universities in modernizing women as part of a deliberate development strategy based upon the shared assumptions of housewifely backwardness. The growth of consumer capitalism in the 1920s and 1930s was built on investing patriarchal authority in industrialists, enabling them to instruct families in ‘‘proper living,’’ including appropriate patterns of consumption (Ewen, 1976). Some liberal thinkers saw this as an opportunity to break the bonds of female servitude to domestic chores. At the same time, this transformation of the family into a consuming unit was an opportunity for industry to resocialize women into capitalist femininity. Advertisements of the era spoke of women’s freedom – to buy, and to have rights to leisure and happy homes! This created a need for new sources of information, a role that could be assumed in part by mass circulation magazines. Women’s magazines such as Ladies’ Home Journal, McCall’s, and Good Housekeeping linked femininity, wifely duties, and respectability with brand name, packaged products. This was a time when most groceries were unbranded and sold in bulk quantities (Peiss, 1998). In 1900, a typical North American woman spent 44 hours a week preparing meals and cleaning up after them (Bowers, 2000). Food was cooked on coal and wood stoves – wood had to be cut and coal shoveled. Few houses of the day had indoor plumbing, so water for cooking had to be pumped and carried in from outside. Most food was prepared from scratch. In the cities, one could buy bread from bakeries, but in rural areas it was still baked at home. Trips to the market were frequent, as most food was purchased fresh and kept in ice boxes, or cooled by springs. Even so, food supply and utilization data compiled and published by USDA’s Economic Research Service indicates that vegetable and fresh fruit consumption was higher in the early 20th century than it is today (Putnam, 2000). Many women gardened and canned – especially on the farm, but in the cities, too. By 1900, over 20% of all American women – over 5% of married women – worked outside the home. 150 JoAnn Jaffe and Michael Gertler Women continued to engage in many forms of household production process even as they joined men in leaving the house to engage in paid work. Nevertheless, the process of transformation was largely completed before most women left the home to work. In fact, the stripping away of economically and socially important activities in the house and yard set the stage for increased consumption and media watching and also removed one important rationale for not leaving the house to engage in wage work. While many of the innovations in technology were welcomed by women who were overburdened with physical labor, processed foods made their way into women’s homes by playing on women’s insecurities and subordinate position in the home. One Campbell’s soup ad in 1936, called ‘‘Wife Beaters,’’ implied that women could be in physical danger if their husbands did not enjoy their food (Parkin, 2001). Makers of processed foods followed nutritionists and home economists in denigrating women’s cooking knowledge as being traditional or injurious to health (Levenstein, 1993; Roth, 2000) and appealed to their maternal feelings for the well-being of their families. Some middle class women embraced processed foods as a solution to the social transformations that meant that they no longer had servants. Food manufacturers and advertising agencies gave form to white middle class nostalgia in brands and ads featuring black (usually female) servants, such as Aunt Jemima, whose powers could be harnessed by using the new products (Beck, 2001). New industrial foods were embraced as a mark of distinction for people recently released from peasant or working class status. They enabled one to eat the imagined diet of the wealthier home, a diet free of seasonality – standardized and processed to reduce the unpleasantness of organic variation, impurities, or spoilage, and ‘‘refined.’’ The very term conjures up gentility and privilege. Ironically, refined and processed food became the mainstay of the middle classes, while they remained beyond the reach of the very poor and were voluntarily shunned (at least part of the time) by the affluent. In the past, a woman’s reputation could be enhanced or hurt by her food-making abilities. Once women left the home for the paid labor force, proficiency in cooking indicated that a woman continued to take her gender identity and responsibilities seriously. In an ironic turn, skill in the kitchen continued to be regarded as a measure of a woman’s worth, even as prepared foods made home cooking less necessary and appliances made it less laborintensive. Each new technology, however, has raised expectations for the cook (McFeely, 2000). Expectations notwithstanding, the foods most commonly eaten for lunch and dinner in North America are hamburgers, pizza, ham sandwiches, hotdogs, cheese sandwiches, spaghetti, and macaroni and cheese (NPD market research group, cited in Mintz, 1996). These foods are typically pre-prepared, either partially or fully. With the small minority of families being of the traditional two parents, dad working and mom staying at home variety, the rush to convenience has been the primary way that families have fed themselves. The average family rarely sits down to eat together (Gillman et al., 2000; Neumark-Sztainer, 2003). Mom is still responsible for food provisioning, but she may be at work, or just arriving home when it is time for supper. The kids are busy, with after school activities, or just in front of the TV or computer. It is a post-nuclear family in which individual family members are often responsible for getting their own meals. With a full freezer and a microwave, even children can get their suppers without help from mom (Neumark-Sztainer, 2003). Along with the industrialization of the ‘‘home cooked’’ meal, more meals are eaten outside the home, typically at fast food restaurants (or in the car). In 2000, Americans spent more than $110 billion on fast food, more than on higher education, personal computers, computer software, or new cars. Every day one-quarter of the adult population eats food from a fast food restaurant. Every month about 90% of American children under the age of 10 eat at McDonald’s; the average American eats three hamburgers and four orders of french fries every week (Schlosser, 2001).7 While good eating has been redefined as industrial food fresh from the corporate take-out window, eating and drinking have been subverted and subordinated to commercial goals much earlier in life. From the 1930s, the coincidence of scientific discourse with the rising corporate hegemony in food production advanced the view that industrial, scientifically prepared infant formula was ‘‘best for baby,’’ and besides, more convenient and modest. The idea that the truly caring mother was one who offered her baby formula rather than breast milk dovetailed with the emerging ‘‘liberated’’ view that breasts – especially nipples – were organs best saved for sex play, and otherwise best kept out of sight.8 Although there was resistance by some doctors to the popularization of bottle feeding in the 1950s and 1960s, as infant feeding became more medicalized, most went along with the promotion of formula (Van Esterick, 1997). This led to drastic declines in the rates of breastfeeding in North America – a decline that is only today beginning to be reversed through concerted educational efforts, political action, and progressive scientific research. While it is against the WHO International Code of Marketing of Breast-milk Substitutes, many hospitals continue to offer a small ‘‘free’’ supply of infant formula in their discharge packages.9 Despite the WHO’s recommendations to breastfeed for at least 2 years, only two-thirds of all US mothers breastfeed their newborns at all, with only 27% of all mothers and under 10% of black mothers still breastfeeding at 6 months. These figures drop to Consumer deskilling and transformation of food systems approximately 12% and 3%, respectively, in 12 months (Ruowei et al., 2003). In the United States it is minority and disadvantaged children who are most likely to be fed a diet of artificial breast milk substitutes. The United States government’s food program for Women, Infants and Children (WIC) serves the nutritional needs of lowincome women and children and is the single greatest purchaser of commercial infant formula. WIC provides free infant formula to 37% of all infants born in the United States at a cost of almost $600 million annually (Granju, 1998). In Canada there is a particularly low incidence of breastfeeding in Newfoundland, the poorest province. It is especially low in the more remote outport communities. In fact, it is the exception rather than the rule. According to a study released in 1995, women view it as inconvenient and embarrassing. (Matthews et al., 1995) The loss of breastfeeding knowledge and skills, then, is the most fundamental aspect of consumer deskilling. A superior and economical food source, with multiple associated benefits for the family unit, is discarded in favor of the packaged product. This is the first and most injurious step towards a lifetime of dependence on packaged and processed foods where homemade products would fill the same need, but more economically and satisfactorily from the point of view of nutrition and health. Pop-tarts and highly processed cold cereals replace home-prepared oatmeal or locally made high quality bread. Producing the deskilled consumer North Americans have a longstanding concern with nutrition and food safety (Roth, 2000). As the sources of food became increasingly distant, consumer concerns about the safety and wholesomeness of the food supply have helped to shape North American food discourses. US consumers also harbor a continuing unease and distrust related to the industrialization of food (Roth, 2000). They are increasingly concerned about contamination, pesticide residues, and hormones (Brewster, 1998). It appears, however, that consumers fall short in terms of knowledge related to common food threats. ‘‘In a study that tracked how consumers reacted to a recall of food contaminated with Salmonella bacteria that had sickened an estimated 224,000 people, consumers weren’t any more likely to have thrown away the product. More than 25% thought the product was still okay, and 31% who had heard the warning and still had the product simply ignored the warning and ate the food anyway’’ (USGPO, 1999: 6). The scientization of nutrition has not equipped consumers to cope with the growing complexity of the food system. In fact, its impact has been to deskill and confuse. One could argue that in a more transparent and 151 sustainable food production system, most healthy consumers would do well to follow a few simple precepts, such as ‘‘moderation in all things,’’ and ‘‘eat a wide variety of foods.’’ As was the case in the early years when home economics and nutrition began to comment on household foodways, discourses of nutrition have shifted the locus of power with respect to who has a right to define what is ‘‘nutritious.’’ Many nutritionists dismiss critics who question the present system of food provisioning. Much nutrition research is still directly in the service of industry. Furthermore, this discourse, which has focused on chemical properties of particular ingredients in food in isolation from other properties or functions, has had several important consequences. Industry has been able to focus on a narrow range of concerns, for example to point to vitamin fortification in processed grains and breakfast cereals, and call them ‘‘healthy.’’ The genetically engineered ‘‘golden rice,’’ which contains small amounts of beta carotene (the precursor to vitamin A), is a recent example of this trend.10 Golden rice, which some anti-GE activists view as a ‘‘Trojan horse’’ because of its potential to legitimize biotechnology, is a narrowly construed solution to the problem of malnutrition caused by poverty and by the previous destruction of agricultural biodiversity due to the Green Revolution. While potentially an important tool for consumers (if they are able to understand it), nutritional labeling has allowed the food industry to narrowly define the legitimacy of issues and the area of appropriate consumer interest and intervention. For example, foods produced by conventional means and by the use of GE inputs are considered substantially equivalent if they contain the same profile of protein, fats, carbohydrates, vitamins, and a limited number of micronutrients. This is the reason that the US Food and Drug Administration guidelines do not permit the labeling of dairy products regarding their rGBH content unless there is an accompanying statement that states that there is no substantial difference between milk from cows that have been given rGBH and milk from untreated cows. This is also the rationale used to justify trade action against countries that wish to identify GE products through the use of consumer labeling. Consumers find nutritional labels difficult to interpret, not the least because both industry and the scientific establishment have frequently changed their nutritional prescriptions, highlighting fiber one season, sodium another, and cholesterol the next. One outcome has a corporal dimension. Over 40% of Americans surveyed by researchers at the USDA overestimated the quality of their diets (Shim et al., 2000). While North American women’s knowledge is increasing vis-à-vis current nutritional recommendations, they still are likely to have substantively more nutritional knowledge related to body conformation than to the relationship of nutrition to general or specific health issues (Frederick and Hawkins, 152 JoAnn Jaffe and Michael Gertler 1992; Roos et al., 1998). In other words, their nutritional knowledge is related to their concerns with meeting social expectations and fashion norms with respect to the gendered body. While the food industry has responded to consumer interest in issues of freshness and nutrition, they have generally done so by emphasizing the more superficial aspects of this fundamental dimension of quality. Produce is drizzled with ‘‘rain’’ on the supermarket counter (while a thunderstorm is simulated complete with flashes of light and the boom of thunderclaps), bread is baked (from mixes) in the store in order to fill the area with the aroma of fresh baking, and so on. Meanwhile these same baked goods are designed for long shelf life by the addition of hydrogenated or saturated oils. This is true even for premium cakes that are displayed in refrigerated cabinets. At the same time, consumers do not know much about how to store foods so as to reduce nutrient loss or spoilage; items are kept too cold or too hot, in the wrong kinds of containers, exposed to light, and sometimes for far too long. Consumers keep a large array of packaged goods on their shelves, but very few are fresh. Some are spoiled, but consumers may not know how to recognize clear signals such as the smell or taste of rancid oils. The food industry has a complicated and somewhat contradictory reaction to consumer demands for information, and their ‘‘right to know.’’ One tactic is to overwhelm citizens with detailed information that is, in the end, difficult even for experts to interpret. Another tactic is to provide carefully packaged ‘‘information’’ that raises doubts about the claims of food industry critics, and draws false analogies regarding the sources of risk, hunger, and environmental impacts (Raven and Lang, 1995). The agro-food industry has also successfully encouraged the passage of ‘‘food disparagement’’ laws in 13 US states, which allow agro/food industry interests to sue critics for damages suffered as a result of claims about perishable agricultural products not grounded in ‘‘reasonable and reliable scientific inquiry, facts, or data’’ (Chartoff and Colby, 1994: 16). A more positive strategy is to provide consumers with information that highlights certain attractive attributes of foods and products. Examples of this kind are to be found in the consumer magazines that have been offered by such chains as Super Value, Safeway, and Costco. This glossy information helps consumers to gain a certain familiarity with, and pseudo-sophistication about, products. However, these consumer-oriented publications leave the reader without much information that is absolutely critical to judging quality and the acceptability of the socio-economic and ecological conditions that surround production. Given their interest in successfully introducing novel products (e.g., exotic fruits), retailers have also added labeling that explains, at least superficially, how to recognize, assess, and use the item (Cook, 1994).11 All of this effort with respect to (dis)informing the public pales in comparison to the enormous amount of talent, resources, and money that go into advertising. This is a truly gargantuan social project that focuses particularly on the foods and beverages that provide the highest returns. Recent estimates by the US Department of Agriculture suggest that the food and restaurant industry in that country spends approximately 36 billion dollars annually on advertising. In 1996 and 1997, some publicity campaigns for single items (such as a new soft drink or a new style of hamburger) exceeded 50 million dollars (Lieberman, 2000). These campaigns typically ‘‘inform’’ consumers by selling an image, or by focusing attention on trivial, but possibly exciting, distinguishing features. In 2000, Campbell fielded an advertisement called ‘‘Talking Pasta’’ in which animated spaghetti strands extolled the ability of Prego sauces to cling to pasta (Thompson, 2001). The complex and often ambivalent ways in which the food industry reacts to consumer ‘‘demands’’ for information reflects the complexity and contradictory characteristics of this demand. On the one hand, there are the vociferous demands for safety, transparency, accountability, and social and environmental responsibility that emanate from a relatively small percentage of consumers and consumer organizations. On the other hand, there is the more latent ‘‘demand’’ that is reflected in the potentially positive response that can be elicited when food industry actors appear to share information with consumers. Given consumer concerns about diets and food related risks, information and the manner in which it is seen to be offered can translate into increased sales or improved corporate image. Industry insiders often appear to feel that consumers suffer from exposure to distorted or incomplete information and labor under huge amounts of misinformation that ranges from ‘‘old wives’ tales’’ to ‘‘urban myths.’’ They complain that consumers are unrealistic in their demands, spoiled, and lazy about following instructions (Mitchell, 1991). On the other hand, the food industry is concerned – with reason – that consumers would react negatively if they had a more complete and realistic picture with respect to production, processing, and marketing practices. While structuralist studies of consumerism stress the ‘‘consumer as dupe’’ perspective, and the post-structuralist or post-modern position emphasizes the creative readings that consumers make of product messages (Lupton, 1996), a review of the marketing literature suggests that neither view is fully accurate. According to marketing literature, at point of purchase, most food buying decisions in North America are ‘‘low involvement’’ decisions – meaning that the consumer does not consider the product sufficiently important to her belief system to think about or be influenced by advertising, nor does she strongly identify with the product. Low Consumer deskilling and transformation of food systems involvement decisions are also commonly based on habit (Assael, 1984). Where many common food items are concerned, most consumers exhibit little brand loyalty, preferring to buy on the basis of price if the product seems comparable in other ways (Brewster, 1997). For grocery product manufacturers, however, cutting prices to boost market share may be an unattractive option. Dominant firms in highly concentrated subsectors such as breakfast cereals, canned soups, or packaged juices prefer to compete via product proliferation and minor changes to packaging or product characteristics. Smaller firms that fail to follow their price leadership can be subject to severe market discipline if they provoke a price war. Larger companies can use cross-subsidization12 to win back market share via couponing, price breaks, or other promotional strategies. Smaller, weaker firms are liable to finish with both financial injuries and diminished market share. Paradoxically, while low involvement consumers have been shown to be passive and haphazard in their assimilation of information, they are also susceptible to low content advertising that appeals to sentiment rather than depending on rational thought (Assael, 1984). Generally, consumers respond to food based on affective (emotional/physiological response) orientations, although in some cases they may also be concerned with the physiological consequences of eating particular foods, functional benefits, or the symbolic aspects of food (Dubé et al., 1996). Despite the complex and somewhat unpredictable responses of consumers, food manufacturers have found convincing evidence to justify spending heavily on advertising – at least for certain products. Advertising has been an important tool for promoting the cultural shift involved in accepting highly processed foods. Advertising has also been important in building brand recognition and loyalty for those products that have proved susceptible to this kind of campaign, beer and coffee, for example (Assael, 1984). In its attempts to create interest, appetite, and commercially useful distinctions, the food industry has increasingly emphasized the status aspects and aesthetic meanings of particular foods. Each new meaning and each new consumer subgroup created signifies a new market and enhanced possibilities for successful selling. Consumers have been encouraged to assert both their similarities and their differences through the consumption of particular items. They may express their belonging to a particular group or signify their status by eating – or avoiding – particular foods. Consumers may also express their political identities in much the same way. This may be a dialectical dance with industry, in which ‘‘making the product ‘right’ for the consumer requires continuous redefinition and division of the groups in which he [sic], as an individual consumer defines 153 himself. The deliberate postulation of new groups – often divisions between already familiar categories, as ‘preteens’ were created from ‘teenagers’ and younger children – helps to impart reality to what are supposedly new needs’’ (Mintz, 1982: 158, quoted in Mintz, 1996: 120–121). The food sector is large and growing, but many parts of it are ‘‘mature,’’ in the sense that they offer little potential for above average returns or for rapid expansion of markets. The food industry has addressed its accumulation challenges by creating and targeting niche markets, even while it continues to pursue mass markets for staple commodities. The food industry continually seeks opportunities to make profitable investments in new products and processes. For example, it has attempted to capitalize on, or to co-opt, health-related concerns surrounding food. Foods touted as lean, heartsmart, calcium-added, or high fiber are examples of the resulting products and product lines. In this case – as in so many others – companies with the most money, and the most label space, are best positioned to make these claims. Tropicana orange juice is able to claim that its product is a significant source of potassium, which is helpful in lowering blood pressure, even though many fresh foods, such as melons and potatoes, have higher levels of potassium. Fresh melons and potatoes, however, do not have the packaging or the advertising budget that Tropicana has and, thus, cannot easily communicate the kinds of nutritional claims that Tropicana can make (Tufts University, 2001). Consumers are targeted by the food industry according to demographics, region, ethnicity, and class. We are sorted and re-sorted into market segments for purposes of marketing, product positioning, and product development. Two of the most important segments targeted by industry in terms of size of market and potential growth are children and teenagers. The average North American teenager is estimated to eat four servings of snack foods, such as potato and tortilla chips, between the time she gets out of school and supper time each day (Prepared Foods, 1998). Today, sugar accounts for 20% of an average US teenager’s daily calories and fats account for 50% (Simontacchi, 2000). Many supermarkets have programs for their ‘‘shoppers in training,’’ complete with kid-sized shopping carts for early introduction to the arts of consumption (cf. http://www.storeequipment.com/ browse/man/technibiltkc.shtml). Manufacturers recognize and use the influence that children exert over their parents with respect to what their parents buy. They also recognize children as an economic force in their own right, with their own discretionary income estimated to be an average of $10/week in the early 1990s (Cutler, 1992). One advisor to the food industry has suggested the five rules to bear in mind when marketing food products to children. 154 JoAnn Jaffe and Michael Gertler 1. Learn to see food the way kids do. Kids have their own four basic food groups – hand food, noisy food, fast food, and funny food... 2. What might have been outrageous when you were a kid must be far wackier today... 3. If it can’t be found in nature, it’s good to eat. Half the fun of eating for kids has to do with improbability... 4. The more purple, the better. Kids like food that you can see from halfway across the room... 5. Food should talk to kids, not parents (Cutler, 1992: 48–49). Advertisements reinforce the idea that the household exists to be a place of consumption, not of production (Willis, 1991). Food preparation is represented as the incidental byproduct of the use of labor-saving commodities, if it is shown at all. In this case, deskilling is presented as a positive condition since families pressed for time can be happy as they reach for the convenience of a prepared or ‘‘cook by numbers’’ meal. When so many families have two parents that work, or are headed by a single parent, the ability to put food on the table in a way that ‘‘even Dad can do it’’ is a real selling point. Susan Willis (1991) provides an interesting popular cultural analysis of consumer deskilling in the food system. Her work reflects the critical view that capitalism is based upon the alienation of labor, which results in a separation of producer and consumer. In this view, the development of capitalism entails the division of mental and manual labor, with the progressive reduction of most labor to the manual type. Labor becomes increasingly abstracted, or reduced to a standard, interchangeable form (known as labor power). Commodity fetishism – inevitable under capitalism – means substituting consumption for the satisfaction to be gained through creative production and social relations, and deflecting onto consumption powerful emotions and desires. According to Willis, the combination of alienated, abstracted labor and fetishistic desire is used to great effect in our everyday arenas of consumption. She makes a connection between the staging of work in upscale supermarkets and in theme parks. ‘‘Where the supermarket most closely replicates the historical theme park is in its presentation of labor. The current practice in many supermarkets is to put a theatrical form of production on display, while the real work that goes into maintaining the store is either hidden or made to appear trivial because of deskilling’’ (Willis, 1991: 17). While it creates desire in the consumer, the aesthetic display of work hides the abstracted character of supermarket labor, as well as the deskilling process embodied in its products. ‘‘As if to compensate for the marginalization, and in some cases the erasure, of productive labor, the supermarket offers an array of theatrical labors, whose importance has more to do with the spectacle they create than the actual services they render’’ (Willis, 1991: 17). It has thus become common to see a supermarket worker, dressed in the costume of a baker, unwrapping and baking frozen bread dough while other workers busy themselves grinding coffee or peanut butter, or juicing oranges in front of the customers. One can regard the representation of food production in advertising in a similar vein. A typical device used by advertisers to hide the real nature of the production process is to present idealized, stereotypical images of some imagined rural past, or of romanticized ethnicity. In this way, small, family farms with a few chickens, dairy cows, corn, sunflowers, home gardens, and so on are represented as producing the crops and livestock bearing the logos of ConAgra, General Foods, Tyson, and Cargill. This imagery is intended to introduce a sense of trust, connection, and authenticity – and to lead us to believe that this food was produced by caring human hands, rather than by the industrialized processes of highly capitalized agriculture and food processing plants. Similarly, food from the Third World – when pictured at all – is falsely represented as deriving from a romanticized production process. The symbol of Colombian coffee, Juan Valdez, appears as a simple, happy, natural peasant, rather than in his real condition as an exploited, coffee picking, migrant child laborer or semi-proletarian. These representations of rural production effectively deskill the consumer by substituting prettified images of products and production in place of their more challenging realities. Other products – particularly but not exclusively those that are heavily dependent on the chemist’s test tube and industrial manufacturing (e.g., novel snack foods, children’s breakfast cereals, dessert mixes, drink mixes, and sodas) – are presented as if they never had a connection to any agricultural labor process. They have no history or origin at all, appearing to have materialized from the advertisement, or at the point of sale (Willis, 1991). While some products come to us disembodied, as if they were spontaneously generated on the supermarket shelf, others are delivered with much fanfare but with a phony biography and a falsified pedigree. Their bogus aura of wholesomeness is the product of the copywriter and the image consultant. A frequently heard argument is that consumers may have lost a depth of knowledge as they have abandoned certain skills and traditions, but they have gained a broader acquaintance with ethnic foods and new varieties of fruits and vegetables. A more likely interpretation of this process is that consumers are now superficially familiar with many more kinds of foods, but knowledgeable about very few. The food industry has been eager to co-opt and water down the cuisines of many countries and ethnicities (Gabaccia, 1998). There has been, in a sense, a ‘‘dumbing down’’ of ethnic ingredients and tastes to make them more acceptable to large number of people who were previously unfamiliar with Consumer deskilling and transformation of food systems them. This process has become generalized throughout the processed food spectrum. Industry offers – and many people now choose – foods dominated by undistinguishable tastes of salt or sugar. The object is to develop and sell foods with no objectionable tastes, rather than to produce foods characterized by strong flavors that may only appeal to a limited segment of the market. The result is the widespread consumption of bland-tasting fast foods, which people buy because they are safe, predictable, and convenient (Levenstein, 1993). In most grocery stores in North America, there is a great diversity of fruits and vegetables available. It appears, however, that most people are eating a very narrow range of what is offered. Much of the fruit eaten is citrus, and much of that is sold as packaged juice (Putnam, 2000). In the case of apples, there may appear to be more cultivars available on the shelves than in previous years (although, at least in Western Canada, the most frequently found apple cultivars in the supermarket – the gala, fuji, and red delicious – are all variations of the delicious apple), but it is unusual to find varieties with a specific purpose, or sold by particular characteristics. Generally, all supermarket apples are eating apples. Most are large and polished, and sold by the piece. There is very little to distinguish them, except color, shape, and size. Variable margin pricing, which often raises the relative price of low cost goods, may make it harder to identify which variety is locally produced. Thus, one cannot really know what is local, in season, or a good buy. Furthermore, when so much of what is offered tastes similarly bland and nondescript, consumers become easy to mold. Food manufacturers, advertisers, and supermarkets use subliminal seduction to entice consumers. More fundamentally, consumers no longer have memories of how various apples can taste and, likewise, do not know how tomatoes, strawberries, chicken, or even eggs can taste. They therefore do not know what they are missing. They do not demand something different, and few can discern or develop loyalties to quality. In the average grocery store in the 1950s and 1960s one could find poultry of many types – fryers, broilers, roasters, stewing and soup hens, and capons. Buyers used to purchase the whole bird, so they had to know how to cut up the chicken, how to process the organs, etc. They might have made soup with the bits and pieces that remained after the chicken was prepared for cooking. (Soup is an especially good example of the use of by-products, leftovers, or low cost ingredients to make high quality food – or to make high-profit, processed, canned product in the case of manufactured soups.) Today, one can find fryers – whole or in pieces, with the bone or without, with skin or skinless – and the occasional roaster. They can also be purchased ‘‘pre-seasoned,’’ meaning that the barbecue sauce, seasoned salt, or Shake ‘n BakeTM was added in the store, rather than at home. Consumers can also purchase frozen 155 pre-prepared breasts, wings, and chicken fingers. Finding a soup hen will, however, be difficult if not impossible. One reason consumers may embrace processed food is precisely because it allows distancing from the organic character of food, including the fact that it once was a living, breathing animal and that it may be subject to putrefaction, attack by insects, etc. For many people, food was all too inescapably organic and the packaged product beckoning from the shelf was welcome relief from the drudgery and psychological pain that went with preparing food from scratch – starting with catching and killing it, uprooting it, or cutting it. Western societies have long had a contradictory, ambivalent relationship with meat – evidenced today in the strongly contrasting views regarding its nutritional value (Lupton, 1996) and the increasing tendency for butchering, and even tablecarving, to be moved off-scene (Visser, 1986). In this case, consumers may have made the ‘‘choice’’ to become deskilled. One measure of consumer skill is the ability to make shopping selections so as to minimize the cost of a given array of desired foodstuffs, or to achieve a goal of healthy eating while avoiding paying excessively for the privilege. In 1999, Americans spent 10.4% of their household disposable personal income on food – 6.2% for food at home and 4.2% for food away from home (USDA, 2001). Many if not most American consumers have lost (or never acquired) the skills needed to make use of basic commodities in a manner that allows them to enjoy a high quality diet while simultaneously eating lower on the food (marketing) chain, and for less money. In this matter, shoppers are certainly not aided by retailers or the food industry. In 1999, the average American supermarket contained 49,225 products – more than three times the number in 1980, but just a fraction of the over one million items on the market. In the same year, the food industry introduced 9,664 entirely new products, and 16,544 new flavors, colors, or varieties of products already on supermarket shelves (Food Marketing Institute, 2001). In the expanding universe of proliferating products, shoppers carry around a tremendous volume of information about brands, logos, new merchandise, and variants on these commodities based on minor but ceaseless manipulations of formats, packaging, ingredients, and image. The result is that typical store or restaurant patrons possess a superficial knowledge about a wide array of foodstuffs, but rarely know very much about any one product. They lack useful, in-depth understanding that would allow them to take discerning choices reflecting nutritional or health implications, equivalents or alternatives, and ecological or social implications. While patrons know something about typical or normal prices for some items, new products and their predictable mutations totally overrun the ability of even the most engaged consumer to continue to 156 JoAnn Jaffe and Michael Gertler differentiate and weigh the options presented. Bombardment with new options and derivations eventually outstrips everyone’s capacities to remember prices, make comparisons, and chose wisely. Grocery stores generally compete aggressively on only a few hundred items for which people more typically have price information. Examples include bread, bananas, oranges, eggs, butter, milk, pop, tuna, sardines, hamburger, chicken, and hotdogs. In general, however, supermarket pricing policies are confusing. Variable margin pricing in which different kinds of goods – or even different varieties or brands of the same family of goods – receive a differential markup, render it harder to discern what is really plentiful or local or in season. In many instances, retailers use shadow pricing rather than cost-based pricing. They pay more attention to the relevant competition than they do to the margin. All of this is designed to extract the maximum that ‘‘the market will bear.’’ Consumers are the ones who ultimately pay the costs of expensive retail palaces, huge inventories, mind-boggling variations, advertisement, and underemployed staff. How are we to judge what is a fair price even if we have some idea about the origins of the product and the key ingredients? By the time the package is reconfigured, new ingredients added, and others removed, who can say what is a fair price, and what really constitutes value added? It is not easy even for the dedicated professional to make these distinctions and evaluations. The average consumer is further challenged by the widespread use of synthetic substitutes with names that sound very much like the original, natural ingredient – the synthetic flavoring vanillin, for example. The gap continues to grow between what a typical consumer possesses by way of information and what one would need to know in order to analyze, in a meaningful way, the choices available and the cost trade-offs involved. While it is easy to blame all of this on food manufacturers and retailers, it must be recognized that the conspiracy is much wider. Other actors in the food chain are enlisted and their silence and acquiescence guaranteed, in part, (but likely only in part), because of the market power of dominant players (Raven and Lang, 1995). Farmers and processors rely on grocery product manufacturers and on retailers for market access. They are unlikely to want to risk being shut out of the market by complaining publicly about pricing policies, shoddy practices, or unhealthy ingredients. Marketing boards and similar marketing organizations may also be part of the tacit collusion to keep consumers in the dark and to charge them dearly for the privilege of eating in ignorance. In Canada, for example, the price of fresh market eggs subsidizes the cheap sale of eggs for breaking/ industrial purposes. The end effect is to make processed products look less expensive. State-mandated grading systems likewise can have negative implications for the competencies and sovereignty of consumers. Food graders and inspectors typically measure quality primarily in terms of color, size, tenderness, and ‘‘acceptable’’ levels of filth and toxic residues. The standards are most often silent with respect to flavor, vitamin and trace mineral content, or other key determinants of nutritional value. In many jurisdictions, taxpayers pay the lion’s share of grading and inspection costs, with the food industry defraying only a small fraction of the bill. Are consumers well served and are they adequately informed in the process? The ambiguous role that has sometimes been played by home economists, dieticians, and nutritionists has already been raised. This is especially evident when such professionals are in the direct employ of the industry, but is not necessarily limited to such instances. Consumer groups often reflect dominant expert opinion and, under such leadership, do less than they could to defend the interests of consumers in learning the real story with respect to quality or the tradeoffs involved in industrial production methods. The hand of food system professionals is also evident in the judging standards used at agricultural fairs. In fruits and vegetables categories, for example, prizes are awarded based on relatively superficial criteria for quality such as uniformity, color, and size. Nor does the consumer receive much help from the mass media. Newspapers and other outlets are largely silent about systemic problems in the agri-food sector, or they provide only a shallow analysis of the issues. This is perhaps related to the size of the advertising budgets of food manufactures and retailers. To this long list must be added restaurant chains and hotel and cooking schools. Many bear some responsibility for deskilling of consumers and food service professionals. There is a frequent tendency to emphasize service, presentation, and image, but relatively little attention is given to maintaining the health of the eater or of the ecosystem. Deskilling and the prospects for sustainable consumption The inability to make discerning choices while walking down the market aisle ends up costing affluent customers a surtax on their grocery bill – and perhaps some unwanted pounds. For others, especially those whose finances and/or health are marginal, the consequences can be considerably more drastic. The impact is especially pernicious in the Third World where local diets and foodstuffs are displaced and forsaken in favor of relatively expensive or unhealthy, imported and manufactured products. The results go beyond loss of indigenous knowledge and skills. In many instances the repercussions include worsened nutritional status and greater risk of degenerative disease (Shell, 2001). Consumer deskilling and transformation of food systems With respect to food and product selection, most consumers lack the scientific and practical knowledge to make choices that reflect their fundamental interests in health, longevity, and obtaining value for money. Thanks to the pervasive meta-narrative in consumer advertising, we may also lack the orientation or presence of mind to think of foods and food choices as something we can use to exercise real influence with respect to our own family’s health and the health of the planet. We are unlikely to be thinking about implications for hunger, for the distribution of power and control in the food chain, for local and international development, for animal welfare, or for the ecological impacts of provisioning activities. These kinds of concerns are systematically purged from our consciousness as we are schooled to focus on more superficial issues such as the ‘‘bite’’ of a root beer or the ‘‘crunch’’ of a snack food or breakfast cereal. For some groups, deskilling around food takes on an additional cultural dimension. For the Inuit and other Aboriginal peoples inhabiting the Canadian North, for example, the activities and skills involved in hunting, gathering, and preparing wild foods are integral and central to the reproduction of culture, social life, and identity. When these skills are lost or fail to be passed on due to settlement in towns, schooling, or destruction of the food source, the damage can include malnutrition, loss of connection to the land, and loss of key components of the culture. The relationship between youths and adults is ruptured. Family life is undermined. In some instances, the central importance of ‘‘country foods’’ in diets, and in social and economic life, means that indigenous peoples will continue to eat fish, sea mammals, and other game despite dangerously elevated levels of heavy metals, persistent organic pollutants, or other contaminants. Maintaining skills that are at the center of the cultural complex implies taking severe health risks thanks to the pollution that is imposed, in part, by the atmospheric transport and local deposition of pesticides used in Southern agro-food systems. Given the high levels of pesticides and other industrial toxins that are concentrated in breast milk, the most basic act of nursing a baby becomes an occasion for doubt, stress, and fear (see Powell and Leiss, 1997). A pertinent and poignant example can be seen in the Mohawk Nation of Awkwasasne along the St. Lawrence River.13 In the late 1980s, exposure assessments of Mohawk women showed a positive association between lifetime exposure to PCBs from the consumption of local contaminated fish, a traditional high protein staple, and PCB concentrations in their breast milk. This association was no longer observed among women who gave birth after 1990, as their fish consumption had declined dramatically due to the success of hazard warnings in shifting people away from this culturally important food source (Myers et al., 1995). Examples such as these 157 illustrate the processes that undermine food security and food sovereignty. First, deskilling or, in this case, the subverting of self-provisioning systems and the knowledge base that goes with them is often not voluntary. Rather, autonomy in provisioning is undermined by decisions made by other, more powerful actors or by forces that appear to be impersonal due to distancing in time and space. Second, deskilling occurs in the context of other powerful processes of restructuring of social, economic, and technical relationships that impinge upon personal choices, empowerment, and control. The McDonaldization literature suggests that progressive deskilling will make it difficult for most consumers to recognize and respond to challenges presented by an increasingly industrialized and corporatized food system. On the other hand, one cannot review the origins and dimensions of deskilling processes without also noting the many forms and sources of resistance. Food arouses deep passions and is a powerful symbol around which to organize. Moreover, myriad minor quotidian acts of resistance can be chronicled in the new foods people try, the ethical choices they make, the skills and tastes they pass on, and in the resolutions that they make with respect to eating more wisely. The potential for effective resistance around reskilling and food sovereignty is increased by the links that exist between branches of this broad struggle – food security, anti-hunger, fair trade, urban gardening, and community kitchen projects, for example. There are also strong links to other growing movements to protect biological diversity, water quality, and wildlife habitat; movements with respect to vegetarianism and animal welfare; and many forms of anti-corporate and anti-globalization initiatives. This food-centered political project also has potentially strong links to movements for female liberation and for reassertion of consumer control in the health system. In fact, the growing crisis in the health of both affluent and impoverished populations suggests that there is going to be more, not less, attention given to the food-health nexus. Links between two other closely related initiatives provide particular hope. These are the locally resurgent movements to control food distribution via health food co-operatives, and the burgeoning worldwide movement towards organic agriculture. While the record of mainstream co-operative retail outlets has been mixed with respect to the empowerment of patrons through promotion of deeper and fuller forms of consumer literacy, the logic and principles of co-operative food distribution argue in favor of conspiring with, rather than against, the member-customer (Gertler, 2001). As demonstrated by the food co-operatives that were first spawned by the alternative food movement in the 1970s, such organizations can grow and develop in many directions. They can become one of the important initiators in new relations between rural and urban-based people who need each 158 JoAnn Jaffe and Michael Gertler other in order to catalyze a new regime of sustainable livelihoods and sustainable consumption. Whether these activities represent principled and conscious resistance or lean more to accommodation and cooptation remains to be seen, however. Much effort is focused on marketing new products or on changing the characteristics of existing commodities. These efforts frequently stress only a small subset of food sovereignty issues and tend to isolate consumption from the rest of the system of agriculture production. Some activists’ efforts focus on the commodity and not on reconstructing or challenging the food system by rethinking the social relationships of production and exchange. While this makes accomplishing the objective feasible, because it means just changing what someone buys, in many cases this amounts to the swapping of one type of commodity for another without changing the orientations or behaviors of consumers. Many activists were hopeful that the organic movement would provide a springboard from which to remake the agro-food system. Unfortunately, this example can also be used to show how difficult it can be to move beyond the dominant trajectory in agriculture. ‘‘Organic’’ is now an official designation that has been legally codified in the US and elsewhere. For the most part, it has come to mean the absence of pesticides, rather than a more holistic approach to environmental and social challenges. This narrowing of the focus of organic is a reductionist move that makes it possible for transnationals like Cargill and ConAgra to adopt the green mantle by offering an organic line of products. Not incidentally, it also allows them to exploit a niche market with high profit potential. In the process, agribusiness domination of the food system is extended; small farmers continue to be undermined and consumers remain disenfranchised. Post-Fordist possibilities are re-constituted in essentially Fordist structures that fail to challenge relations of power and control (Guthman, 2004).14 Whether one reads recent developments as reasons to be cautiously optimistic or increasingly alarmed, the struggle for control over the food system will continue to hinge in large measure on the awareness and mobilization of consumers. To the degree that eating can become a political act linked to the development of a deeper literacy about food and to the degree that the many (dis)interested parties can find reasons to coalesce around shared interests in a just and ecologically sound provisioning system, there is reason for hope. Struggles around deskilling and reskilling in both production and consumption remain critical. The contest around access to and control of information, and over the framing of debates and perceptions about agriculture and food, continue to be a high stakes game. Those who make it their business to share knowledge and to empower themselves and other people involved in production and consumption represent a challenge to dominant development trajectories and to conservative doctrines of necessity and inevitability. In an information economy, the struggle over relevant knowledge and know-how is key. Skilled consumers will be vital to the positive transformation of food systems. Deskilled consumers will be their own worst enemies and will undermine possibilities for progressive change up and down the food chain. Those who hope to re-form agri-food systems by educating consumers, by social marketing, or by lobbying for clarity in labeling should not underestimate the ‘‘communications’’ capacity of the industrial agrifood complex and its allies. The budgets and manpower deployed to disseminate the corporate line dwarf the combined resources of the groups now lining up to contest control of diets and foodways. Only by the broadest of mobilizations will such a barrage of halftruths, obfuscations, and misrepresentations be answered and rendered harmless. Acknowledgements We wish to acknowledge and to thank Michael Mehta, Brett Fairbairn, Bob Stirling, and several anonymous reviewers for useful challenges, additional suggestions, and examples. They do not share responsibility for any remaining errors or ambiguities. An earlier version of this paper was presented at the Annual Meetings of the Agriculture, Food, and Human Values Society in Minneapolis, Minnesota, June 2001. We benefited from the feedback we received from the participants in the session. Notes 1. Hegemony is here used in the Gramscian sense in which ‘‘dominant groups in society, including fundamentally but not exclusively the ruling class, maintain their dominance by securing the ‘spontaneous consent’ of subordinate groups, including the working class, through the negotiated construction of a political and ideological consensus which incorporates both dominant and dominated groups’’ (Strinati, 1995: 165). 2. F. W. Taylor advanced the view in Scientific Management, published in 1911, that factories should be managed through scientific methods rather than by use of the empirical ‘‘rule of thumb.’’ One of the key ideas of scientific management is the concept of task allocation or breaking a task into smaller and smaller tasks, which allows the task to be performed most efficiently. Some other elements of Taylorism are time studies, functional or specialized supervision, standardization of tools, implements and work methods, a separate planning function, the use of time-saving devices, the use of the ‘‘differential rate’’ and bonuses for performance, and modern costing systems. Consumer deskilling and transformation of food systems 3. ‘‘The jobs tend to involve a series of simple tasks in which the emphasis is on performing each as efficiently as possible. Second, the time associated with many of the tasks is carefully calculated and the emphasis on the quantity of time a task should take tends to diminish the quality of the work from the point of view of the worker. That is, tasks are so simplified and streamlined that they provide little or no meaning to the worker. Third, the work is predictable; employees do and say essentially the same things hour after hour, day after day. Fourth, many non-human technologies are employed to control workers and reduce them to robot-like actions... Finally, the rationalized McJobs lead to a variety of irrationalities, especially the dehumanization of work’’ (Ritzer, 1998: 60). 4. As such, it bears a clear relation to Marx’s multi-dimensional concept of alienation. 5. We do not mean to imply that the female gendering of cooking is complete. Not all women cook, and some men have always cooked, even if only for themselves when women were not present. Thanks to Brett Fairbairn for reminding us of the scene in ‘‘The Godfather’’ where one Mafioso shows the other how to make tomato sauce! 6. An example par excellence is The Settlement Cookbook, compiled by Mrs. Simon Kander. The Settlement Cookbook’s subtitle is ‘‘The Way to a Man’s Heart.’’ It presented ‘‘tested recipes from the Milwaukee Public School Kitchens Girls Trades and Technical High School, Authoritative Dietitians and Experienced Housewives’’ (Kander, 1947: iii). It instructed its readers on household rules – including setting the table, directions for serving, and care of appliances and tableware – and nutrition for each member of the family. One of its primary targets was immigrant women, who needed instruction on the arts of the American kitchen. In addition to its many recipes for ‘‘American cuisine,’’ it offered standardized renditions of some of the most popular foods of the ethnic groups who would be using the cookbook. 7. Restaurant visit data was compiled by Schlosser (2001: 3, 47, 275) based upon National Restaurant Association data; hamburger and French fry consumption figures are computed by Schlosser (2001: 277) based upon data contained in the article ‘‘Hamburger consumption takes a hit, but a reversal of fortune is in the offing,’’ National Provisioner (1999) and in the USDA Economic Research Service’s (2000), ‘‘Potatoes: U.S. per capita utilization by category, 1991–1999.’’ 8. It is important to note that even well before the 20th century breast-feeding had been unpopular with many wealthy women, hence the long-standing occupation of wet-nurse. Wealthy women have a lengthy history as status objects for men. Formula became one more way for poor or middleclass women to imitate the refined lifestyle of the rich. 9. Article 5.2 of the WHO Code states ‘‘Manufacturers and distributors should not provide, directly or indirectly, to pregnant women, mothers or members of their families, samples of products within the scope of this Code.’’ Article 6.2 states ‘‘No facility of a health care system should be used for the purpose of promoting infant formula or other products within the scope of this Code.’’ Articles 6.6 and 6.7 state ‘‘Donations or low-price sales to institutions or 10. 11. 12. 13. 14. 159 organizations of supplies of infant formula or other products within the scope of this Code, whether for use in the institutions or for distribution outside them, may be made. Such supplies should only be used or distributed for infants who have to be fed on breast milk substitutes. If these supplies are distributed for use outside the institutions, this should be done only by the institutions or organizations concerned. Such donations or low-price sales should not be used by manufacturers or distributors as a sales inducement. Where donated supplies of infant formula or other products within the scope of this Code are distributed outside an institution, the institution or organization should take steps to ensure that supplies can be continued as long as the infants concerned need them. Donors, as well as institutions or organizations concerned, should bear in mind this responsibility’’ (WHO, 2003). ‘‘Assuming that the bioavailability of the beta-carotene in the GE rice would be as high as in vegetables and fruits, then (in accordance with the new US National Academy of Sciences Institute of Medicine recommendation): A woman would need to consume 3.75 kg GE rice per day (i.e., around 9 kg of cooked rice), 6.375 kg per day when breast feeding, in order to get sufficient vitamin A if the GE rice is the only source of vitamin A and provitamin A. A two year old child would need to eat 3 kilograms of GE rice a day (i.e., around 7 kg of cooked rice). So, if a female would consume 300 g of (uncooked) GE rice per day (three servings of 100 g), and no other vitamin A-rich food she would only obtain 8% of the recommended daily intake of vitamin A. If she is breast-feeding she would obtain only 4.7% of the recommended daily intake. A two-year-old child would get 10% of the recommended daily intake when eating 300 g of rice’’ (Greenpeace, 2001). Furthermore, beta-carotene can only be converted to vitamin A in well-nourished bodies and needs the concomitant consumption of oils to be absorbed. In the south, poor people’s diets are often deficient in fats and oils. Of course, supermarkets are interested in knowing about consumer preferences. They have achieved their dominance in the food system in part through competitive practices designed to capture consumer dollars. 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