Introducing CQ Live
Maria Luscombe
Chair of the Board of Trustees, RCSLT
CQ-Live
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The ‘live’ means a living document
The approach will enable us to keep resources up to
date with the changing needs and pressures
It will provide a safe but flexible framework that will
evolve with the profession
Help all of us to ‘live’ quality
The challenge
To create a successor to Communicating Quality 3 that
reflects the current HCPC standards for the profession
and helps members to meet these.
We knew we needed to create an approach that would:
 support all of the profession, whatever sector we’re working in
 tap into the professional community to feed in and share good
practice (as that’s where the knowledge is)
 provide a safe but flexible framework that would evolve with
the profession and its environment
 continue to be high quality but be easier to keep up to date
and be more accessible
 support us to use our professional judgement as autonomous
practitioners
CQ-Live
HCPC Standards
Supervision
structures
HCPC Code of
Ethics
You
Continuing
professional
development
Employer policies & other
legal frameworks
e.g. safeguarding, data
protection
RCSLT
Guidance
Clinical
guidelines
e.g. RCSLT, NICE
& others
Definition: “Ecosystem: A community and its physical environment
treated together as a functional holistic system”
The opportunity to be innovative
We wanted everyone to have the opportunity to participate as engagement
and contribution from the profession was essential – but using our previous
engagement model of focus groups would have taken at least two years
Power of the crowd
 We engaged a company called Clever Together to use their technology
to harness the power of the crowd. Making sure that even the quieter
voices could be heard.
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They held two online workshops over a number of weeks, aimed at
understanding what each HCPC standard means to speech and
language therapists, and what resources are needed
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Using this method, we were able to engage more people in the process
than ever before.
The results: “What do the standards need to consider?”
Region
1,700 members participated
14,000 contributions were made
The people who responded are
representative of the membership
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Geographically, all regions were well
represented.
The majority of participants work with
Children.
The vast majority of participants are NHS
practitioners.
% of
Membership
% of
Participants
England (Incl.
London)
82%
74%*
Northern Ireland
3%
6%
Overseas
3%
1%
Scotland
9%
9%
Wales
3%
10%
* 14% of participants were from London
Setting of work
Client Group
% of
Membership
% of
Participants
% of
Membership
% of
Participants
NHS
72%
Independent
15%
Adults
32%
University
7%
Children
61%
Schools
3%
Children & Adults
7%
Other
3%
Our thoughts?
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The quality of the input was overwhelming
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People were committed to taking time out to support the project
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Comments were very professional, responsible and thoughtful even
when navigating complex issues – shows we can work together to
resolve our challenges
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In analysing the results, it was clear that we are profession that
cares deeply about our service users.
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There was a huge emphasis on person centred approaches and
advocacy. We do our very best to represent service users even
when this brings us into conflict locally
The results
There was substantial activity outside of usual work hours
 Members were inspired by this conversation and came to contribute
outside of their usual work hours.
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The graph below shows activity during Week 3 of the second online
workshop, where a substantial amount of activity took place between 6PM
and 9PM.
The next steps
The RCSLT is currently using the contributions from
its members to:
 Draft its new professional guidance
 Prioritise resources we need to develop to help
you deliver an excellent service that meets and
exceeds the standards.
 Develop an area of the website dedicated to
drawing together links to all of our resources that
can support you in meeting the HCPC standards
What we ask of you…
 To share your practice, your ideas in your Hubs,
CENs and other networks
 To engage in the consultations and reviews that
will be coming as we develop and update
professional guidance