INFORMATION TECHNOLOGY SERVICES DIVISION
2017 SUMMARY OF CHARGES FOR ITS SERVICES
ServiceActivity
Description
Audio-conferencingNetwork
Audio-conferencingrelates toatelephonecall
Theactualcostofproviding theservice, Internalrates:$21perhourperconnection
(plus$20/hourperroomifITSownedroomsare
wherethecallerinvitesmorethanonepartyto
aswellasadditional chargesforroom
hired).
participate andheartheaudiocontent ofthecall. hire(ifapplicable)
Anynumber ofpeoplefromanylocation can
Internationalconnections–asinvoiced
participate,providedtheyhaveaccesstoa
Recordings-$25perrecording
telephone.
Afterhourstechnical staffing(after6pm
MondaytoFridayandweekends) -
$60/hour
Externalrates:$30perhourperconnection
(plus$35/hourperroomifITSownedroomsare
hired).
Provision ofthecentral emailinfrastructure,
Fullfixedcostofproviding the
$61.92perFTE/perannum.
including virus/spamscanning, forallUniversity
service isapportioned to
staff/studentsthrough theMicrosoft Exchange
Departments basedon100%FTE
service.TheExchangeservice provides additional basis.
functionality ofcalendar andschedulingoption.
$171.72perEFT/perannum
Thisservice relates totheprovision ofnominated TheGeneral Access Feeisbasedon
“Computer Areas” around theUniversitycampus, proportionalEFTs(costsarefixed)
foruseinteaching.
acrossAcademicDivisions.
Nocharge
Internalcasualbookings
$2.70perseathour
Externalcasualbookings–chargeis
CentralEmailCharge
Computer Resource Rooms (CRRs)and
ComputerAided/AssistedLabs(CALs)
Consultancy:DesktopSupport
Thisservice relates tosupport fordepartments
withad-hoc desktopenquiries. Expertise is
available forboththeMacintosh andPC
platforms usingawiderangeofsystem software.
Thisexpertise extends toanequally widerange
ofapplicationsoftware.
CostDriver
madeonanactualbasis,onaperseat
hourrate.
Chargeoutrateforstafftime.
Cost
$100perhour
2017
ITS
INFORMATION TECHNOLOGY SERVICES DIVISION
2017 SUMMARY OF CHARGES FOR ITS SERVICES
ServiceActivity
Description
CostDriver
Cost
Consultancy: Report Writingand
Maintenance Programming
Thisservice relates totheprovisionof
reportsfromcentraldatabasesandthe
ongoingmaintenanceofcentral
administrationapplications. Chargeout rateforstafftime.
$70perhour
Consultancy: System Design and
Implementation, andSoftware
Development
Thisservice relates tothedesign and
Chargeout rateforstafftime.
development ofcentral administration
databases andsystems, andisavailable toall
University departments.
Corporate Systems Charge
Thisservice relates totheoperational
runningcostsofallthecentral Corporate
Systems thatareusedwithin theUniversity
(egHuman Resources,Student
Administration, FinanceOne, Business
Objects etc.).
Extension Rental (Telephone/Facsimile)
ITScanprovide twooptions foradesktop
Number of“live”telephone
telephone –astandard model anda
extensions (includes faxmachines)
digitalmodel (which allows callerdisplay).
Thereisnoinitialcostassociatedwiththe
standard,handset model, butadigitalmodel
willcostapproximately $600.
$15permonth/per extension
Lecture Theatres
ITSDivision manages allpooled lecture
theatres andseminar rooms onbehalf of
theUniversity. These facilities areequipped
withup-to-date computersanddisplay
equipment, andareservicedbytrained
technicians.
$289.53perEFT/perannum
In2017,thistotalfixedcostisbeing
recoveredonaFTEbasis
TheLectureTheatre
(timetabled/booked)chargeisbased
onproportionalEFTs(costsare
fixed)acrossAcademicDivisions
LectureTheatrecasualbookings
ratescanbefoundintheLecture
TheatressectionoftheITSwebsite
$100perhour
$1,936.76 perFTE/perannum
Page 2 of
2017
ITS
INFORMATION TECHNOLOGY SERVICES DIVISION
2017 SUMMARY OF CHARGES FOR ITS SERVICES
ServiceActivity
Description
CostDriver
Cost
Network Charge
ThecentrallyloadedITSNetworkCharge
represents thetotalcostofproviding and
maintaining theUniversitynetwork –this
includes thecabling,outlets, equipment,
software, staffandthecostoftheInternet traffic.
Thisservice relates tothemanagement ofaserver
system foraUniversityDepartment. Theservice
includesoperating system installation,
configuration, backups,databasemanagement,
monitoring andmaintenance suchasapplying
updatesandsecurity patches.
In2017,thistotalfixedcostisbeing
recoveredonaFTEbasis
S1,944.96perFTE/perannum
Server Hosting (ITSDataCentres)
Thetotalfixedcostisapportioned out VirtualServers:$1,400pervirtualserver/perannum.
ona“perserver” recovery mechanism. Physicalservers:
*$3,000perphysicalserver/perannumfora
standarddatacentrerack
*$4,000perphysicalserver/perannumiftheserver
requiresnon-standardracking/space.
ServiceDesk Charge
Thisservice isavailable toallUniversity
staff/students andprovides access toadvice,
guidance andinformation insupport oftheir
day-to-dayinformation andtechnology
requirements.
Fullfixedcostofproviding the
service isapportioned to
Departments based on60%
FTEs/40% EFTS
$33.00 perEFT/perannum
$223.07 perFTE/perannum
Training Courses (staffandstudents)
This service relates to the provision of group
or individualised IT training on a range of
hardware andsoftware.
Fixedcostsbased onoccupancy,
provision oftraining materials andIT
trainer costs.
Fullysubsidisedcourses for“core”IT
Skillstraining.
CoreCompetency courses -FREE
Staff/Student Group -$250perhour
Scheduled classes -$45,$90or$125per
person (1,2and3hourclasses) Technical courses -approximately
$600to$800perday
Individual training -$125perhour/per person
RoomHireperhalfday-$300(universitydepts.)
$350(non-university)
Page 3 of
2017
ITS
INFORMATION TECHNOLOGY SERVICES DIVISION
2017 SUMMARY OF CHARGES FOR ITS SERVICES
ServiceActivity
Description
CostDriver
Cost
Videoconferencing
Videoconferencingallows twoormore
locations tointeract viaasimultaneous
twoway videoandaudiotransmission.
Participants canseeeachotherviaa
monitor orscreen, aswellasallowing
themtoheareachother.
The actual cost of providing the
service (additional charges may
applyfortechnical staffcosts).
Internalrateforconferences-
N/A,nochargeforinternalbookings
Afterhourstechnical staffing(after
6pmMondaytoFridayand
weekends) -$60/hour
External ratesforconferences -$260/hour
(bookedorused,whicheverislonger)
Voicemail
Thistelephone voicemessaging service is
available toallUniversity staff.
N/A,therearenodirectcharges
associatedwithusingthisservice
N/A,nochargetostaffforthisservice
Page 4 of