SERVICE ASSURANCE
MANAGEMENT SYSTEM
(SAMS 2.0)
Content
1. Introduction
2. Basic Using Dashboard for daily monitoring tools
(Ministry/Agency)
3. Getting Started with Fault Manager (OneClick Spectrum)
4. Performance Manager
Part 1:
Introduction
Introduction
1. SAMS is a Service Assurance system that enable agency to
monitor and manage network fault, performance,
utilization and trouble ticket (TR) status.
2. The system shows dashboard Indicator with summary status
of site Up, Down or Preventive Maintenance, number of
sites exceed utilization threshold and number of open
trouble ticket status.
Introduction
3. There are 3 types of Dashboard View:
 Overall 1Gov*Net summary view of all ministry and agency
 Ministry view of all relevant agencies
 Agency view details list of sites belongs to the agency
4. User is able to view details status and report by click on :




Report for Schedule Monthly Report
Fault Manager for Alarm Monitoring
Performance Manager for network health and utilization
Detail application and traffic analysis report can be
viewed from Agency dashboard with link to Exinda BMT
dashboard
Introduction
Basic Requirement :
 Install the Java Runtime Environment (JRE) version 6 and
Adobe flash player version 11.6.602.180
 Recommended
minimum platform for PC/laptop is
Window 7, Window XP or equivalent with 1 gigahertz (GHz)
or faster 32-bit (x86) or 64-bit (x64) processor, 1 gigabyte
(GB) RAM (32-bit) or 2 GB RAM (64-bit), 16 GB available
hard disk space (32-bit) or 20 GB (64-bit),higher driver
 The best resolution to view is 1366 x 768
 Recommended browsers are Google Chrome, Firefox and
Internet Explorer
 DNS : 10.251.3.17 (forward to GITN’s DNS)
 URL : “ http://www.samsv2.gitn.com.my”
Introduction
Port to open :
Application
IP Address
Port
Protocol
Performance Centre (PC)
10.251.1.231
8181
TCP
Active Directory (AD)
10.251.1.230
80
TCP
Load Balancer (LB)
10.251.1.158
8080
TCP
BOXI1
10.251.1.221
80
TCP
BOXI2
10.251.1.124
8080
TCP
n/a
8381
TCP
Single Sign-On
Part 2:
Using Dashboard for Daily
Monitoring
(ministry / agency)
Credentials for KKR
*For security purpose please refer email
– 1 ID , 1 Login Session
Dashboard Login Page (ministry / agency)
Dashboard Main Page (Ministry)
Dashboard Main Page (Ministry) – Per Agency
Dashboard Main Page (agency)
This column will show the
overall summary for
Agency. It includes
number of tickets and
percentage of Agency’s
Network Health.
This view will show the number of sites
that utilizing the 1Gov*Net line. It show
number of sites that achieve more that
75%, between 5%-75% and below 5%
utilize.
This view will show the
number of sites that had
incident either network
problem, performance
issue or general request
based on alarm detection
or user calls.
Dashboard - Site(agency)
To view the site(s) for Agency/Ministry click on Site Tab
Utilization Per Site - Site(agency)
 To view utilization for last 24 Hours
 To view details usage from BMT
Trouble Ticket
Trouble Ticket
By clicking “Detail”, List of
trouble ticket will be shown
as per above picture.
Report Page (agency)
To view the report page, users need to click on “Report” button at
the menu. Then, they can select Year and Month.
Fault Manager
FAQ Page
Part 3:
Getting Started with Fault
Manager
(OneClick Spectrum)
OneClick Spectrum Pre-Requisite
 Install the Java Runtime Environment (JRE)
includes the Java Web Start client, which is
required to run Java Network Launching Protocol
(JNLP) applications
 Workstation minimum requirement:
Install JRE


Part 1 – Before you begin installing the OneClick client, confirm the following:
– You have the correct URL for the OneClick web server system
– You can access the OneClick web server system using HTTP on a web browser
– Your account allows you to log in to the OneClick web server
Part 2 – JRE Installation steps:
– Open the OneClick home page at the URL provided by your CA Spectrum
administrator, using your Web browser. The URL has the following format:
http://10.251.1.122:8080
– Enter your OneClick login credentials if prompted.
– Click Install JRE
– Click Java Runtime Environment to download the JRE
– Click Run or Open in the File Download dialog
– After file download completes, the Internet Explorer Security Warning dialog
opens
– Click Run
– The J2SE License Agreement dialog opens.
– Select Typical setup and click Accept to accept the License Agreement.
– Click Finish when the installation completes.
– You can now click Start Console from the OneClick home page to start the
OneClick Console.
OneClick Console
AGENCY ID
Login
Console View
Create OneClick Shortcut
Click Start > Control Panel > Java
On the General tab, under
Temporary Internet Files, click View.
The Java Cache Viewer appears.
In the Java Cache Viewer, right-click
the Spectrum OneClick Console
application and click Install Shortcuts.
OneClick Console User Interface Overview
Comprise of 3 distinct panels:
 Navigation Panel
 Contents Panel
 Component Detail Panel
Navigation Panel
 Access information about your network assets. The Navigation
panel includes the following:
– Alarm views
– Topology views
– Device lists
– Event views
– Containers
 Explorer Tab
– Displays a hierarchical view of containers and
device models
Component Detail Panel
Component detail panel will display additional detailed information for
the item that is selected in the Contents panel. There is also alarm
history tab in the component detail.
OneClick Tab
 Alarms Tab
Appears in either the Contents or Component Detail panel depending on context.
 Topology Tab
Displays network topology models created manually or by Discovery.
 List Tab
Displays all models of the container currently selected in the Explorer tab.
 Events Tab
Displays events for the container, model, or application currently selected in either the
Explorer tab or the Contents panel. This includes all alarms and events for the selected
model.
 Information Tab
Display information for the device
 Alarm Details Tab
Appears in the Component Detail panel, shows detailed information about the alarm
selected in the Alarms tab.
 Performance Tab
Displays performance information for the selected device, including CPU & Memory
Utilization.
 Neighbors Tab
Displays the model selected from either the Explorer tab or the Contents panel and any
models that are directly connected to it.
Alarm Tab

Displays any alarms that exist
for the device, container, or
application selected in the
Explorer tab in the Navigation
panel

Select an alarm in the Alarms
tab
to
display
detailed
information for that alarm in
the Component Detail panel.
Topology Tab
Appears in the Contents panel and shows network topology
diagrams for selected containers and collections
If you double-click an icon in a topology view, the context of the
Navigation panel shifts to select and display that device, container,
or application.
List Tab
Displays all models of the container currently selected in the
Explorer tab.
If a device is selected in the Explorer tab, all models are displayed
for that device‘s container.
Event Tab
 Appears in either the Contents or Component Detail panel
 Displays all the events for the item selected in either the
Explorer tab or the Contents panel :
 Filtered Event Types
 Select the types of events to exclude from the Events table.
OneClick Panel
By default all three panels appear in the OneClick interface, however,
you can modify your view of the panels as needed.
 View menu: Each panel is listed in the View menu. If the panel
has a checkmark next to it, it is viewable. If the panel does not
have a checkmark next to it, it is not currently viewable in the
OneClick Console interface.
 Docking and Cloning: Each OneClick panel can be docked,
undocked, or cloned using the following buttons:
» Undock: Click to undock a OneClick Console panel.
» Dock: Click to dock a previously undocked
OneClick Console panel.
» Clone: Click to clone a OneClick Console panel.
Tools – PING Utility
 You can use the Ping tool on the console to ping the
selected devices (CTRL + G)
Row Details
 View more information about the rows in OneClick
Console lists from the Row Details dialog.
 The Row Details dialog displays the value for each
available field, even fields that aren't currently
displayed in the list.
Manage Your Network with OneClick
i) Filter Alarms – Determine how alarms appear in your
OneClick view using alarm filters created in the Alarm
Filters dialog.
Manage Your Network with OneClick
ii) Alarm Details – View the Alarm Details
Manage Your Network with OneClick
iii) System Cleared Alarm – Alarms that have been cleared
automatically by the system without any user acknowledging
them first, resulting in a device being returned to a normal
(green) condition.
Manage Your Network with OneClick
iv) Event Filtering – Filter the events displayed in the Events tab by
entering text to filter on in the Filter text box.
Manage Your Network with OneClick
v)
Connection Status Indicator
– Provides visual indicators when the connection
status to the SpectroSERVER changes.
– If the connection is lost, the borders around the
OneClick Console turn red.
Manage Your Network with OneClick
vi) Connection Status Dialog
– Provides connection status and
shows status logs for the servers
and services used by the OneClick
Console and OneClick add-on
applications.
– It provides the following
information:
» Web services provided by the
OneClick server
» Landscape service provided
by the SpectroSERVER
» Events services provided by
the SpectroSERVER
Manage Your Network with OneClick
vii) OneClick Message:
– Receive messages from OneClick administrators if
your CA Spectrum environment is configured to
support this option.
– The Messages icon ( ) appears in the status bar. You
will know you have unread messages when the
Messages icon displays a + sign next to it.
– Retrieve your messages by clicking the Messages
icon, which opens the Messages dialog.
Part 3:
Performance Manager /
Center User Guide
Performance Manager Link
 Once login, a dashboard landing page will appear (refer
below screen shot). Click on the Performance Manager link.
Performance Manager Link

Click on the Dashboard Tab and choose Mampu Agency Report

Once click you will see 4 table in the PC.
 Top Interface Utilization In & Out. In this table you may see 3 info:
 Site name
 Utilisation In – Average (in percentage)
 Utilisation Out – Average (in percentage)
 Interfaces – shows list of site with speed inbound and outbound.
 IM Table (Top) Interface. In this table you may see 7 info
 Site name
 Utilisation In – Max (in percentage)
 Utilisation Out – Max (in percentage)
 Utilisation In – Average (in percentage)
 Utilisation In – Average (in percentage)
 CPU Utilization statistic
Performance Manager Link
• How to Filter the period/duration as required.
– From the page, we can change the period duration as
required. There are 2 option available
Option 1 : Preset duration in Performance
Manager (Ex : Last 1 hour, Last 4 Hours etc)
Option 2 : Can customized period as required.
Performance Manager Link
Option 1:
Option 2:
Performance Manager Link
How to view the Utilization and information of the sites.
•
Method 1
– Click on the site name at the Interfaces table
•
Method 2
– Search using the search box as per example below
– Click on the site name at the interface table
Performance Manager Link
• Once click, a new window will open, we can see
a few tab on it. The are 5 tabs available. :
 Interface Utilization, Interface Health, Calendar Heat
Charts, Interface Utilization In/Out (Max), Details
Performance Manager Link
On the Interface Utilization Tab it will show the site utilization in 4 Tables :
•




•
Utilization In / Out (Maximum)
Interface Utilization – (95th Percentile)
Interface Percent Discards and Errors
IM Trend Chart (Interface – Component)
Basically this information are most crucial/useful to Agency/Ministry
Q&A
TERIMA KASIH