SERVICENOW - PROJECT STATUS REPORT
Servicenow.berkeley.edu
Project Sponsors: Jerry Yerardi (CSS-IT) and Lyle Nevels (Central IS&T)
Technical Architect & Program Manager: Scott Hall [email protected]
Sr. Project Manager & ScrumMaster: Luis A. Arias [email protected]
WEEK ENDING
JAN 9th, 2015
Brief Summary:
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The ServiceNow Team planned, started and completed development iteration (HR Sprint 13) on Jan 9th
The ServiceNow Team planned, started and committed to deliver development iteration (IT Sprint 14) on Jan 20th
The ServiceNow Team met with Production Control to discuss status of the Production Control Integration, and it was decided a
business process discussion was necessary to properly configure ServiceNow for GO LIVE/production
The Product Owners and the Project Manager continue to develop the As-is onboarding process – for groups that would like
Management and/or the Knowledge Base with no customization and little configuration
= On Schedule
Legend
= Minor Obstacle
Portfolio Threads
= Major Obstacle
Status
Overall
Produ ctio n Co ntrol
Integration a nd
xMatters
Se e Below
CS S-HR ( HRSA ) –
A dministrative Phase
Se e Below
P ro ject P ort fo lio Thr eads
Planning
Development
O ct 2014
N ov 20 14
Training
De c 20 14
Quality
Assurance
Jan 2 015
Produ ctio n Co ntrol Integration and
xMatters
Communication
Schedule
Fe b 20 15
Mar 2 015
Jan or Feb 2015 (TBD)
CS S-HR ( HRSA ) - A dministrative Phase
Mar 31st
Projected Timelines
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Production Control Integration and xMatters (with ServiceNow) – Jan or Feb 2015 - Please see below for change
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CSS-HR Human Resource Service Automation (HRSA) – Admin Phase - Mar 31st – Please see below
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Asset Management for CSS-IT Provisioning and Procurement (PnP) – To Be Determined (TBD) – Please see below
Accomplishments and Notable Changes for The Week
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Production Control Integration and xMatters (with ServiceNow) – Jan or Feb 2015 (TBD)
o
Planning and Schedule Change – The ServiceNow, Production Control, and Footprints Teams met, and based
on the discussion it was decided that there needed to be at least one business process session in order to
properly configure ServiceNow for the GO LIVE/production date. However, that session will determine if more
sessions are necessary and will likely determine the new GO LIVE date. That session is scheduled for Jan 13th.
Also, developing additional Project documentation to provide a definitive and final scope of work.
o
Communication –Tanya Leigh Jansen provided a draft of the Communication Plan to Laurie Graham. Laurie
committed to review that COMM Plan and to meet with Tanya to revise as necessary. Once Laurie approves of
the plan she will send it to the appropriate individuals and groups.
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Development – Awaiting outcome of the business process sessions to determine the extent of ServiceNow
configuration necessary, but also to determine if any additional development is necessary.
Servicenow project status report
Accomplishments and Notable Changes for The Week (Continued)
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CSS-HR (Human Resource Service Automation) - Administrative Phase - Mar 31st
o
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Asset Management for CSS-IT Provisioning and Procurement (PnP) - TBD
o
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Development Change – The ServiceNow Team received one of the Recruitment Workflows so we were able to
start development for Recruitment. However there was additional information that was necessary in order to
move forward with development (we are moving forward assuming a minor risk of a potential correction to a
field data type later). This status should return to green by Jan 23rd if the Developer receives all necessary
information related to Recruitment workflows by Jan 16th.
The Project Manager will develop a project schedule and provide an approximate timeline
Knowledge Management, Communication and Training (Tanya Leigh Jansen)
o
Revised Communication Plan
o
Created communication sub plan and drafted initial communications for Production Control
o
Met with CSS communications
o
Meetings to develop KB strategy
o
Created a page for Training on ServiceNow website
o
Worked with product owners on onboarding survey and documentation
Process
o
Change Management Process for CSS-IT
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As-Is Process for onboarding new ServiceNow customers
On the Radar
o
ETS Knowledge Base (KB) – Phase 2
o
ServiceNow Knowledge Base (KB) Redesign and Cutover
o
Haas using ServiceNow surveys
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ServiceNow Employee Self Service (ESS) Portal
o
Service Requests (Service Catalog Workflow)
o
ServiceNow Documentation and Diagrams
o
CSS-Research Administration (RA) Onboarding into ServiceNow
o
CSS-Business Services & Finance (BS&F) Onboarding into ServiceNow
o
Department of Statistics Onboarding into ServiceNow
o
CSS-IT ServiceNow Change and Release Management process
o
Onboarding IS&T Groups into ServiceNow
o
Onboarding campus partners into ServiceNow
o
ServiceNow Fuji Upgrade