PDF created on 18/06/2017
- European Commission
Tante Kwebbel
Thematic
Geographic Area
Netherlands
ACTIVE CITIZENSHIP
Volunteering and third-sector
City
SOCIAL COHESION
Language
Type of Information
Organisation
Contact Person
English
Project or programme description
Almende
(Login to send email)
Contact Person
Function
Project Start
Ongoing Project
Project End
Summary
Issue/Challenge and
Goal/Assumption
How does it work
Results
01/01/2007
No
01/01/2008
In the neighbourhoods of Kraling-Crooswijk and Noord a telephone
system called “Tante Kwebbel” brings neighbourhood residents into
contact with each other. The system connects residents which need
a helping hand with residents who want to do something for
someone else. People who do not know each other but do live in the
same neighbourhood come into contact.
How can social contacts between residents who normally would not
meet each other be stimulated?
Neighbourhood residents call with Tante Kwebbel to indicate their
help for need. Mostly this involves a technical joh, support in buying
groceries or just a nice conversation. The telephone system
connects the resident with a need for help with a resident who
wants to help. Participants are allowed to refuse the call. The system
directly searches on for another suitable resident. Participants can
both ask for help as well as offer help. Afterwards, they can indicate
whether they liked it. When people were not satisfied with the
contact they will not be connected again.
Unexpected contact between youth and elderly and between native
and immigrant residents have been established.
People are helped almost directly
Participants help each other whenever it suits them
People are pulled from their social isolation
After 4 months 130 people have applied themselves and 59
participants have been connected.
Evaluation
People mostly want to help of be helped. In this project the
participants have both roles. This means that people who always
provide are for once offered help. It also works the other way
around. People who always ask for help, are given the opportunity
to help someone. This stimulates them to become active. To connect
people as good as possible many participants are needed. When
people do not answer the phone quickly enough the system
switches over to another participants. This takes time. This is
something the participants who asks for help should well be aware
of.
PDF created on 18/06/2017
- European Commission
Who will benefit?
Source of funding
and Resources used
Residents of the neighbourhood.
The project is financed by CVD, Almende and Thuiszorg Rotterdam
and the municipality of certain districts of Rotterdam.