FFTMonthlySummary:November2016
GrovelandsMedicalCentre
Code:K81078
SECTION1
CQRSReporting
CQRSReporting
FFT001
FFT002
FFT003
FFT004
FFT005
FFT006
FFT007
FFT008
FFT009
FFT010
FFT011
FFT012
33
14
0
0
1
1
0
0
0
49
0
0
Notes: 1. TheCQRSReportingtablescoresaboveshouldbeentereddirectlyaspresentedintotheCQRSSystem.ForfurtherinformationpleasecontacttheCQRSservice
deskon08004402777oremailthematcqrsservicedesk@gdit.com.Pleaseselectthe'DataSubmission'tabfromthemainmenu.
SECTION2
ReportSummary
160
SurveyedPatients:
49
Responses:
ExtremelyLikely
Likely
Neither
Likelynor
Unlikely
Unlikely
Extremely
Unlikely
Don’tKnow
Total
33
14
0
0
1
1
49
33
14
0
0
1
1
49
67%
29%
0%
0%
2%
2%
100%
SMS-Autopoll
SMS-UserInitiated
Tablet/App
Web/E-mail
ManualUpload
Total
Total(%)
SummaryScores
96%
2%
2%
NHSScoringGuidance
RecentguidanceissuedbyNHSEnglandhasconfirmedthemoveawayfromthe‘NetPromoter’scoringmethodologytoasimpler‘PercentageRecommended’and
‘PercentageNotRecommended’method.
Thepercentagemeasuresarecalculatedasfollows:
Recommended(%)=
NotRecommended(%)=
extremelylikely+likely
extremelylikely+likely+neither+unlikely+extremelyunlikely+don'tknow
extremelyunlikely+unlikely
extremelylikely+likely+neither+unlikely+extremelyunlikely+don'tknow
x100
x100
ForfurtherinformationabouttheselectionofthescoringmethodpleaseseetheNHSFFTReviewpublishedinJune2014here:
http://www.england.nhs.uk/ourwork/pe/fft/fft-test-review/
SECTION3
PracticeScoring
PracticeScore:'Recommended'Rank
YourScore:
96%
PercentileRank:
95TH
0%
50%
100%
Lower
Mid
96%
100%
HighScore
59%
LowScore
Notes: 1. Displaythe'Recommended'scoreandpercentileforcurrentreportingmonth.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
3. Percentilerepresentshowyour'recommended'scorecomparestoallotherpracticesmanagedbyiPLATO.Yourscoreof95thpercentilemeansyourpracticescored
above95%ofallpractices.
FriendsandFamilyScore
PracticeScore:'Recommended'Comparison
110%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
-10%
01/11
07/11
11/11
AllPractices
14/11
18/11
23/11
GrovelandsMedicalCentre
Notes: 1. Practicescorecomparisonof'recommended'scoresonly.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
PracticeScore:'Recommended'DemographicAnalysis
Age
Gender
<25
25-65
65+
AllPractices
78%
87%
92%
GrovelandsMedicalCentre
100%
95%
100%
AllPractices
87%
GrovelandsMedicalCentre
86%
93%
97%
Notes: 1. Scoresforcurrentreportingmonth.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
FFTScore%
PracticeScore:DayoftheWeekAnalysis
110%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Monday
Tuesday
Wednesday
Recommended
Thursday
NotRecommended
Notes: 1. PracticeperformancebyDayoftheweek.Representsactualscoreforall'days'duringreportingperiod.
2. ScorecalculatedasperNHSrequirements.Seescoringguidancesection.
Friday
Saturday
SECTION4
PatientResponseAnalysis
PatientResponses
Responses
22
20
18
16
14
12
10
8
6
4
2
0
01/11
07/11
Recommended
11/11
14/11
NotRecommended
Notes: 1. Totalresponseshistoricbyday.
2. Representsactualresponsesreceivedfromallmethods.
3. ResponsesclassifiedasperNHSguidelines.Seescoringguidancesection.
18/11
Passive
23/11
SECTION5
PatientFreeTextComments:Summary
Thematic
TagCloud
ReceptionExperience
6
ArrangementofAppointment
7
ReferencetoClinician
13
Notes: 1. Thematicanalysisforcurrentreporting
month.
2. Thematicanalysiscoversthemost
discussedthemesbyanalysing
sentencefragementsandisnotan
exhaustiveanalysisofalltalkingpoints.
3. Tagcloudisrenderedusingthemost
usedpresentparticipleverbs,gerund
verb,adverbsandadjectiveswherethe
wordfrequencyisreflectedintextsize.
positivep
always
go
on
go
clearly h
l
e
ing
frie
en
taking
a
a
tly
p
s
no
anago pro py
w
ne n
t fessio thoro
ed d
helpful
ing
lyha urgent lovely
na
ug
l
h
nic
medical
we
e
r
a
lco
d
mi easy
im llergi onlin
probably
ng
po c
e
rta
nt efficient
sometimes fantastic
rea
great m
t
es ssu polite getting imely readilyuch even
a
p r
c also
ec ing
ia
clean lly
rec
unhelpful occupying
od
try vaila
ing ble
compassionate caring di
ffic
ult
ha
tty
PatientFreeTextComments:Detail
Notes: 1. FreeTextCommentreceivedforcurrentreportingmonth.
2. ClassificationbasedoninitialresponsetoQ1ratherthancontentofmessage.
3. Legend: Consenttopublishcomment/ Noconsenttopublishcomment
Recommended
Goodservicemanagedtogettoseeadoctorthesamedayineededtheappointmentfor
Easytobookonlineappointment,ontimeappointmentnowait,wasinandoutin2minsforbloodtestsomuchquickerthanhospital-staffalwayslovelychattywelcoming
Wouldrecommendthissurgeryasverygoodbutnotalwayshappywithgettingappointmentswhenneeded
Drwaspleasantandreassuring.Andcheckedmyallergichistorywhichisimportanttome
Friendlynononsenseapproach...Ilike
Thereusedtobeissuetakingurgentappointmentawhileagoatthissurgery.Recentlyifsomething'surgentIgettheappointmentthesameday.It'sveryhelpfulespeciallywith2
kids.
Appointmentsaregivenonbasisofneed.Doctorsarereadilyavailableandresponseistimely
DrDiashasbeenfantasticthroughoutmyillnessandongoingailmentsexceptthatIhavetowaitagestohaveanappointmenttoseeher
Wouldhavebeen1.,buthadaveryunhelpfulreceptionistonthephone.
Youhavebeensogoodwithmex
BecauseIamhappywhitthisservice
DrRileyhasanexcellantprofessionalwholistensandeitherputsyourmindatrestortakespositiveaction.Shealsohasagoodsenseofhumour,whichhelps!
Ihaveoncomplaints
Ontime,pleasantmannerofdoctorandefficient
GoodservicehelpfulgreatdoctorscleanandWellkeptsurgery
GrovelandsMedicalCenterstaffarecaringandefficient
Doctorlistenedtome.Examined.Recommended3thingswhichIamdoing.Andtoreturntodiscussresults.
Friendlystaffwhoexplainedthingsclearlyandputmydaughterateaseduringherimmunisation.
Althoughit'ssometimesdifficulttogetanappointment,IhavefoundthatallofthedoctorsandnursesIhaveseenhavealsogottimeforyouandverypolite.
allstaffareveryniceandthedrsihavemetwereallverythoroughandknowledgable...alsoverykindandcompassionate
Mydaughter,notapatientofGrovelandswasimpressedwiththehelpshegotfromDr.IrelandandChrisMaudewhentheRBHwasneedingthebedmyhusbandwasoccupying.
TherewasnothingpositivetheycoulddobuttheadvicewasgoodandweappreciatedtheirhelpandnowthatIamabitincapacitatedDrMorgan'shelphasbeenverypositive.
Thankyouallforbeingthere.
Friendly
Staffarealwayshelpfulandpolite.Doctorsarehardworkedbutalwayslistentotheirpatients
Mydoctorisverygoodtome.
NotRecommended
Passive