Terms of Business
Consumers
About Us
These Terms of Business set out the basis upon which
Centor Insurance and Risk Management Ltd will provide
insurance services to you as a client of the firm
Centor Insurance & Risk Management Ltd, 17 Dominion
Street, London, EC2M 2EF is authorised and regulated
by the Financial Conduct Authority and our registration
number is 306951.These facts can be checked by visiting
the FCA's website www.fca.org.uk/register or by
contacting the FCA on 0845 606 9966. We are an
independent insurance intermediary, 100% owned by the
working directors
General
Our Services
If any provision in these Terms of Business is held by
any competent authority to be invalid or unenforceable,
in whole or in part, the validity of the other provisions of
these Terms of Business and the remainder of the
provision in question shall not be affected thereby.
As an intermediary, we owe duties to you and unless you
instruct us to do otherwise, our services include:
Terms of Business
These Terms of Business are valid from 1st March 2015 until
further notice.
The headings in these Terms of Business are for ease of
reference and shall not affect interpretation.

Advising you on your insurances and providing
other risk management services as agreed with you

Placing your insurances from a range of insurers on
the basis of a fair analysis of the market. If there
are circumstances where we can only offer a
product from a single insurer or limited number of
insurers, we will advise you accordingly and supply
a list of those insurers on request

Making amendments, at your request, to policies
we have placed on your behalf

Dealing with insurance claims made on insurance
policies we have placed on your behalf (unless
arrangements for direct notification to insurers have
been agreed between us)

Collecting premiums from you as agent for the
insurance undertaking

Retaining for the appropriate period documents
relating to the placement of your insurances and of
claims made (following which the documents will be
destroyed)
Debit Note(s)
Cheques should be made payable to Centor Insurance &
Risk Management Ltd. If more convenient, you may wish
to pay direct into one of the following accounts:
Sterling
US Dollar
Barclays Bank Plc
Enfield Branch,
20 The Town, Enfield
Middlesex,
EN2 6LY
Sort Code: 20-29-81
Account No: 00788104
Barclays Bank Plc
Enfield Branch
20 The Town, Enfield
Middlesex,
EN2 6LY
Sort Code: 20-30-19
Account No: 76425055
Euro
Barclays Bank Plc
Enfield Branch,
20 The Town, Enfield
Middlesex,
EN2 6LY
Sort Code: 20-30-19
Account No: 82061599
Our Remuneration
The Summary(ies) of Cover
This(ese) Document(s) outline the cover and should be
kept safely until the final Policy documents have been
issued as evidence of the insurance .
Please check that the details are in accordance with the
instructions you have given us. If you believe that any
details are incorrect please advise us immediately.
We draw your attention to any restrictions and exclusions
applying to the policy set out in these documents. If you
have any queries whatsoever, please contact us.
Unless we have agreed with you otherwise, payment for
our services to you will be by way of commission paid to us
by insurers. Some insurers may make additional payments
to us contingent on the aggregate income and/or
profitability - of their account with us and/or in respect of
prompt and efficient work we undertake on their behalf. We
do not make any additional fees or charges. Brokerage and
fees are earned for the policy on placement and we will be
entitled to retain all brokerage and fees in respect of the full
policy period in relation to policies placed by us.
Your Obligations
Your obligations are as follows:
 When instructing us to place or to renew Insurances
on your behalf, to disclose any material facts; that is,
Centor Insurance & Risk Management Limited 17 Dominion Street, London, EC2M 2EF
Tel: +44 (0)20 7256 7300 Fax: +44 (0)20 7256 9455 E-mail: [email protected] Website www.centor.co.uk
Authorised and regulated by the Financial Conduct Authority
Registered in England No 115611 Consumer Credit Act 1974 : Licence No: 077749
any facts likely to influence an insurers decision
whether or not to accept the risk and on what terms
and at what premium to accept the risk
 To disclose any material fact of which you become
aware whilst your insurances remain in force
 To seek our advice if you are in any doubt as to
whether any facts might be material
 To pay any premiums within the period stipulated in
the debit notes we send you
 To review any confirmation of cover we send and
advise us immediately if you consider that it does not
reflect your demands and needs
 To review the Insurers with whom your insurances
have been placed and advise us immediately if you
object to them taking part in your insurances
 To retain any insurance policies in a safe place
 To act as if uninsured and to take all prudent and
reasonable steps to prevent injury or damage of the
type covered by the insurances and also to take such
actions after the event as are sensible to minimise its
loss
 To advise us, without delay, of any claim or
circumstances likely to give rise to a claim under the
insurances
 To provide instructions to us in writing in order to
avoid any misunderstandings about the cover. In
urgent cases we will accept verbal instructions but we
request that they be confirmed in writing
immediately thereafter
information you have provided, in deciding to accept this
insurance and in setting the terms and premium. You must
make sure that all the information provided to us is
accurate and complete. You are reminded that you have the
duty to disclose all circumstances material to a policy, in
respect of any aspects of the risks insured, including, and
most importantly, circumstances that could increase the risk
such that in those circumstances your insurer would have
wanted to increase premiums, applied additional terms, or
indeed, decided not to provide cover at all.
If any of the facts stated or any of the information provided
to us is not correct, you should inform us as soon as
possible. If and when we are notified of a change we will
tell you if this affects your policy, following referral to your
insurer. For example your insurer may cancel your policy in
accordance with the cancellation condition, amend the
terms of your policy or require you to pay more for your
insurance. If you do not inform us about a change it may
affect any claim you make or could result in your insurance
being invalid.
Further, it is your responsibility to ensure that the amount
insured is sufficient to cover the full value of the risks
insured. If you are not sure about what to tell us, please
contact us to discuss further and we will provide guidance
on how to proceed.
This is an on going obligation throughout the duration cover
is in force.
You should keep the ‘Statement of Fact’ for your records.
Peace of Mind
All answers or statements given on a proposal form,
statement of fact, claim form or other document relevant to
your insurances will be your responsibility and you should
always check the accuracy of the information we provide to
insurers on your behalf.
Failure to disclose, or misrepresentation of, material facts
entitles insurers to decline claims and delay in notifying a
claim may also entitle insurers to decline a claim.
Failure to pay premiums in accordance your insurers terms
and conditions set out at inception or renewal might
invalidate your insurance. For the avoidance of doubt, we
have no obligation to fund any premiums, fees, duties and
taxes on your behalf and have no responsibility for any loss
which you may suffer as a result of insurers cancelling cover
as a result of late payment of such sums if such delays are
attributable to you. We will not withhold any insurance
documentation from you without your permission unless we
are legally entitled to do so.
Disclosure of Information
By accepting this insurance quotation or renewal of an
existing contract, you confirm that the facts provided in the
statement of fact, meetings and fact-finding process are
true. We and your insurer have relied on these facts and all
We are covered by the Financial Services Compensation
Scheme and you may be entitled to compensation from the
scheme if we cannot meet our obligations. This depends on
the type of business and the circumstances of the claim. The
compensation level is 90% of the claim (increased to 100%
of the claim for compulsory classes of insurance) without
upper limit for all classes
Confidentiality
We will treat all of the information you provide us as private
and confidential to us and anyone else involved in providing
your insurances (including loss adjusters and claims
handlers appointed by insurers) even when you are no
longer a customer. We will not give anyone else any
information about you except:

When you ask us to or give us permission

If we have to by law
Unless you advise us otherwise, we have your permission to
disclose your personal information to your insurers,
potential insurers and other third parties to whom we
delegate (and transfer) our responsibilities for the purposes
of providing the services under our agreement with you.
Centor Insurance & Risk Management Limited 17 Dominion Street, London, EC2M 2EF
Tel: +44 (0)20 7256 7300 Fax: +44 (0)20 7256 9455 E-mail: [email protected] Website www.centor.co.uk
Authorised and regulated by the Financial Conduct Authority
Registered in England No 115611 Consumer Credit Act 1974 : Licence No: 077749
We will use your personal data for the purposes of providing
these services to you and, unless you tell us not to,
informing you about our services from time to time.
We are registered under the Data Protection Act 1998 and
comply with the Act in our dealings with your personal data.
The Act protects your personal data by providing, amongst
other things, that the data we hold about you should be
processed lawfully and fairly. It should be accurate, relevant
and not excessive. The information should, where
necessary, be kept up to date and not retained for longer
than is necessary. It should be kept securely to prevent
unauthorised access by other people. You have the right to
see what is held about you and correct any inaccuracies.
Compliance Director Paul Field on 0207 330 8702 (local
rate number) or email [email protected]
Compliance Manager Oriel Gavin on 0207 330 8714 (local
rate number)or email [email protected]

We will aim to resolve your complaint by the close of the
next business day after received. By resolve, we mean
you have indicated acceptance of a response from us,
with neither the response nor acceptance having to be in
writing.

If your complaint cannot be resolved within the next
business day rule, we shall acknowledge receipt of your
complaint, in writing, within 5 business days of it being
made.

Within 8 weeks from the date of receipt of your complaint,
we confirm you will receive a written final response from
us that either:
Third Party Rights
A party who is not a party to this agreement has no right
under the Contracts (Rights of Third Parties) Act 1999 to
enforce any of its terms.
(a) accepts the complaint and, where appropriate, offers
redress or remedial action; or
(b) offers redress or remedial action without accepting the
complaint; or
Statutory Rights
(c) rejects the complaint and gives reasons for doing so;
or
Your normal Statutory Rights are not affected by this
Agreement.
(d) explains why we are not in a position to make a final
response and indicates when we
expect to be able to provide one.
Governing Law
This Agreement shall be governed by and construed in
accordance with the Laws of England and Wales.
Accounting
All monies belonging to you are held in a Trust Fund
segregated from the Company's funds. Any funds held in
the Account will be forwarded to you or the relevant insurer
for payment of premium when requested. We have agreed
with you that interest will not be payable to you on any
balance standing to your credit on the Account. Return
premiums and claims payments will be made in favour of
you. If, however, you request a payment to be made to a
third party, we would ask you to confirm the required payee
name and details in writing as well as the reason for your
request before the payment can be made.

If, after our final response has been received, you are not
satisfied with the outcome, you may be able to refer the
matter to the Financial Ombudsman Service (FOS). At this
juncture we will advise you whether we are prepared to
waive the referral time limit rules and we will discuss what
this means to you should we reach this stage.
FOS Consumer Helpline
Monday to Friday – 8am to 8pm
Saturday – 9am to 1pm
0800 023 4 567
calls to this number are free from mobile phones and landlines
0300 123 9 123
calls to this number cost no more than calls to 01 and 02
numbers
FOS Email
Termination
[email protected]
You, or we, may terminate the authority to act on your
behalf at any time, without penalty. Notice of this
termination must be given in writing, and will not affect the
completion of any transaction already initiated on your
behalf.
FOS Correspondence Address:
Complaints Procedure
E14 9GE
Exchange Tower
1 Harbour Exchange Square
London
We believe that providing the very highest level of service is of
paramount importance and undertake to resolve any
complaint you may have, however large or small, in a timely
and assiduous manner.

If you are not satisfied with any aspect of the service that
you have received from Centor, please refer the matter
either orally or in writing to our Compliance Department
Centor Insurance & Risk Management Limited 17 Dominion Street, London, EC2M 2EF
Tel: +44 (0)20 7256 7300 Fax: +44 (0)20 7256 9455 E-mail: [email protected] Website www.centor.co.uk
Authorised and regulated by the Financial Conduct Authority
Registered in England No 115611 Consumer Credit Act 1974 : Licence No: 077749