Annex D: Standard Reporting Template
Shropshire and Staffordshire Area Team
2014/15 Patient Participation Enhanced Service – Reporting Template
Practice Name: Shawbury Medical Practice
Practice Code: M82011
Signed on behalf of practice:
Jane Coles
Date: 10th March, 2015
Signed on behalf of PPG:
Louise Hartland
Date: 10th March, 2015
1.
Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)
Does the Practice have a PPG?
YES
Method of engagement with PPG: Face to face, Email, Other (please specify) Face to Face and e.mail
Number of members of PPG: 12
Detail the gender mix of practice population and PPG:
%
Practice
PRG
Male
49%
17%
Female
51%
83%
Detail of age mix of practice population and PPG:
%
Practice
PRG
<16
19%
17-24
6%
25-34
9%
35-44
11%
45-54
16%
17%
55-64
15%
33%
65-74
13%
50%
> 75
11%
Detail the ethnic background of your practice population and PRG:
Practice
PRG
British
Irish
2210
10
20
2
Indian
Practice
PRG
6
White
Gypsy or Irish
traveller
Pakistani
Other
white
1145
Asian/Asian British
Bangladeshi
White &black
Caribbean
1
Chinese
1
Mixed/ multiple ethnic groups
White &black
White
African
&Asian
2
Other
Asian
1
Other
mixed
Black/African/Caribbean/Black British
African
Caribbean
Other
Black
Arab
Other
Any
other
345
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic
background and other members of the practice population:
General notice displayed inviting new members to join the PPG – displayed in the waiting area on the Practice website, notice
boards within the community and also in the local parish magazines.
Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community?
NO
If you have answered yes, please outline measures taken to include those specific groups and whether those measures were
successful:
N/A
2.
Review of patient feedback
Outline the sources of feedback that were reviewed during the year:
The Chairperson of the PPG completed a face to face survey in the surgery in 2014
She asked three questions

Are you happy with the standard of care you receive at the surgery

Are there any improvements you can suggest to do with access

Do you have any other comments
How frequently were these reviewed with the PRG?
The results of the survey were discussed at a PPG meeting held in September, 2014
3.
Action plan priority areas and implementation
Priority area 1
Description of priority area:
The PPG discussed DNA’s – they were aware that Practice has issues with the amount of patients who do not attend their
appointments
What actions were taken to address the priority?
The group discussed the above and it was decided that the surgery should display a notice board in the waiting area displaying
the monthly DNA’s and raise awareness of lost time and appointments.
Results of actions and impact on patients and carers (including how publicised).
This is quite difficult to assess, as we go through waves of DNA’s for no apparent reason.
Hopefully it will serve to educate patients on the importance of letting us know if they can’t make an appointment
We will repeat this again throughout the year.
Priority area 2
Description of priority area:
Inadequate lighting in the surgery car park
What actions were taken to address the priority?
Lighting system updated, with brighter lights fitted.
Result of actions and impact on patients and carers (including how publicised):
Patient access and safety improved – PPG aware of outcome
Priority area 3
Description of priority area:
The surgery had issues with their telephone lines – a fault occurred which took several hours to repair.
The surgery was concerned that patients could not get in touch, the calls were diverted but obviously it took longer to react to
patient contact.
What actions were taken to address the priority?
Provider was contacted as soon as possible.
The surgery was trying to consider ways of informing patients of the difficulties – the PPG came up with the idea of informing
Radio Shropshire who could make the announcement, and give out alternative arrangements
Result of actions and impact on patients and carers (including how publicised):
As yet we have not had to put this to the test
Progress on previous years
If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):
4.
PPG Sign Off
Report signed off by PPG: Yes
Date of sign off: 10th March, 205
How has the practice engaged with the PPG:
The Practice Manager (Jane Coles) and the Community Care Coordinator (Val McKay) attend the PPG meetings
How has the practice made efforts to engage with seldom heard groups in the practice population?
We have always tried to engage with the younger practice population and are endeavouring to come up with ideas on how to
involve the younger population with ideas decision making which may benefit their age group.
Has the practice received patient and carer feedback from a variety of sources?
Yes
Was the PPG involved in the agreement of priority areas and the resulting action plan?
Yes
How has the service offered to patients and carers improved as a result of the implementation of the action plan?
We have actioned all their concerns and hopefully this will be a benefit to all patients in the future
Do you have any other comments about the PPG or practice in relation to this area of work?
We have always tried to engage with the younger practice population and are endeavouring to come up with ideas on how to
involve the younger population with ideas decision making which may benefit their age group.