Wells Fargo Merchant Services

The City of Fernley, Nevada
Response to Request for Proposal for
Banking and Cash Management Services
December 19, 2016
Submitted by:
Lynn Heislein, Vice President
Relationship Manager
775-689-6002
[email protected]
John Lefeber, Assistant Vice President
Treasury Management Consultant
702-791-6482
[email protected]
Table of contents
Executive summary.............................................................................................................. 1
Technical requirements ...................................................................................................... 2
Section A: Bank information and qualifications ............................................................. 2
Bank profile .................................................................................................................................... 2
Bank financial strength and stability ............................................................................................ 3
Customer service and relationship ................................................................................................ 4
Section B: Bank comparison overview .............................................................................7
Section C: Implementation plan for transition ................................................................7
Section D: Treasury management services overview ...................................................... 8
Deposit services .............................................................................................................................. 8
Remote deposit ............................................................................................................................... 9
Cash vault (by armored carrier) ................................................................................................... 11
Remote cash capture (smart safe) ................................................................................................ 11
ACH ................................................................................................................................................12
ACH Fraud Filter .......................................................................................................................... 14
Wire transfer .................................................................................................................................15
Positive Pay.................................................................................................................................... 17
Account Reconciliation Plan......................................................................................................... 17
Returned items ............................................................................................................................. 19
Online reporting ............................................................................................................................21
Business Elite Card ...................................................................................................................... 24
Lockbox services........................................................................................................................... 24
E-Bill Express ............................................................................................................................... 25
Wells Fargo Merchant Services ................................................................................................... 27
PayCard ......................................................................................................................................... 27
Payroll direct deposit ................................................................................................................... 27
Section E: Additional information ................................................................................ 29
Consolidated receivables ............................................................................................................. 29
E-Box® service .............................................................................................................................. 32
Print services ................................................................................................................................ 34
WellsOne Commercial card program .......................................................................................... 36
Image services .............................................................................................................................. 39
Direct payment ............................................................................................................................. 40
Cost proposal .................................................................................................................... 42
Appendix
Pricing .......................................................................................................................... Tab A
Municipal Advisor RFP Disclosure .............................................................................. Tab B
Executive summary
On behalf of Wells Fargo Bank, we thank you for the opportunity to present our proposal for
Banking and E-Commerce Services to the City of Fernley. We understand that the City, like
many of our clients, is being asked to provide the same or better services to the customers
you serve, while at the same time increasing revenues and cutting costs. We believe Wells
Fargo is the ideal financial partner with which to address these challenges.
Our experience gives us unique insight into the challenges and opportunities that are
common to the City of Fernley. With our current banking relationship, we understand your
processes and we can help identify what you could gain by further automating your
collections and payments.
The Nevada government services division takes great pride in our team’s experience. This
division, created 23 years ago, provides local servicing to Nevada government clients
offering full banking operations and treasury management solutions. Further, Well Fargo’s
government banking services division specializes in supporting only Nevada governmental
clients in a local environment with experienced relationship managers that have over 53
years of combined government banking backgrounds.
Patrick Foley, government banking manager, has over 30 years of experience in
governmental relationship management in Nevada. Lynn Heislein has over 25 years of
institutional and government banking experience. Lynn is the current relationship manager
for the City’s banking relationship with Wells Fargo. She works closely with our treasury
management and electronic commerce teams in order to provide the City with a variety of
solutions.
In addition, Wells Fargo maintains a Nevada League of Cities and Municipalities Corporate
Affiliate membership. We are one of the proud sponsors of the league’s annual conference.
We are excited to renew our conversations with the City on how we might partner with you
and are confident that we can deliver the high level of service and technology you need. As
an industry leader in treasury and e-commerce services, we look forward to putting our
innovative solutions, experience, and unparalleled customer service to work for you and our
future partnership.
We believe, as our proposal demonstrates, that Wells Fargo is offering the highest level of
service at a very competitive price. On behalf of the entire Nevada government banking
services and electronic commerce division, we thank you for your consideration and look
forward to the opportunity to partner on the City’s banking needs.
Wells Fargo Bank, N.A.
1
Technical requirements
Section A: Bank information and qualifications
Bank profile
General
Wells Fargo & Company is a nationwide, diversified financial services company with $1.8
trillion in assets. Wells Fargo provides banking, insurance, investments, mortgage, and
consumer and commercial financial services through more than 8,800 locations, more than
13,000 ATMs, online (wellsfargo.com), and through mobile devices.
We’re headquartered in San Francisco, but we’re decentralized so every local Wells Fargo
office is a headquarters for satisfying all our customers’ financial needs and helping them
succeed financially. We do business with 70 million customers and one in three U.S.
households. Wells Fargo has approximately 269,000 team members in 36 countries across
our more than 90 businesses.
At the end of the first quarter 2016, Wells Fargo ranked third in assets among U.S. banks
and was the world’s most valuable bank by market capitalization. In 2015, Barron’s
magazine named us “Most Respected Bank”; Fortune magazine named us “Most Admired”
among the world’s largest banks; and The Banker magazine named us “Best U.S. Bank”.
Our vision: We want to satisfy all our customers’ financial needs and help them succeed
financially.
References
Based on our current understanding of your needs, we have chosen references with services
that most closely resemble those that we have proposed for the City. We provide contact
information for these references in the following table.
References*
Jessie L. Lindsey
Treasurer
City of Winnemucca
775-623-6338
[email protected]
Dave Empey, CPA
Finance Director
City of Mesquite
702-346-5295 x2201
[email protected]
*References are confidential.
Wells Fargo Bank, N.A.
2
Bank financial strength and stability
Financial strength
Our year-end key performance measures are detailed as follows:
Key performance
measure
2013
2014
2015
Total assets
$1.5 trillion
$1.7 trillion
$1.8 trillion
Net income
$21.9 billion
$23.1 billion
$22.9 billion
ROA
1.51%
1.45%
1.31%
ROE
13.87%
13.41%
12.60%
Equity/assets
11.20%
10.98%
10.85%
To review the full Wells Fargo & Company Annual Report, please use the following link:
https://www.wellsfargo.com/invest_relations/annual.
We have one of the highest debt ratings of any financial services company, as shown in the
following table.*
Wells Fargo & Company
Fitch
Ratings
Moody’s
Standard
& Poor’s
DBRS
Long-term Issuer Rating
AA-
A2
A
AA
Short-term Issuer Rating
F1+
P-1
A-1
R-1 (middle)
Senior Unsecured
AA-
A2
A+
AA
Subordinated
A+
A3
A
AA (low)
Preferred Stock
BBB
Baa2
BBB
A
Wells Fargo Bank, N.A.
Fitch
Ratings
Moody’s
Standard
& Poor’s
DBRS
Long-term Issuer Rating
AA-
Aa2
AA-
AA (high)
Short-term Issuer Rating
F1+
P-1
A-1+
R-1 (high)
Bank Deposits
AA+
Aa1
AA-
AA (high)
Senior Unsecured
AA
Aa2
AA-
AA (high)
Subordinated
A+
Aa3
A
AA
*The information provided is found on our Investor Relations site (wellsfargo.com/invest_relations/debt) and is
provided for informational purposes only. We do not guarantee the accuracy or completeness of information on or
available through this site, and we are not responsible for inaccuracies or omissions in that information or for
actions taken in reliance on that information. Please read Legal Disclaimers (wellsfargo.com/invest_relations/legal/)
before using or relying on information on or available through this site. Potential investors in our securities should
seek professional advice before they invest.
Wells Fargo Bank, N.A.
3
Disaster recovery
Wells Fargo has a business continuity plan that consists of multiple recovery strategies for
each core line of business, function, product, and service. If a disaster or emergency occurs,
we make every attempt to restore and maintain normal service levels as soon as possible.
Our core processes and procedures for business continuity planning are consistent for a wide
variety of disasters or emergencies, but components of the plan may vary based on the
nature of an event. We have identified four main areas that are most commonly affected, and
provide our general approach to each in the following paragraphs.
Systems
To minimize the severity of system interruptions, we maintain redundant platforms for
business critical systems. If a Wells Fargo system experiences a temporary outage, we
allocate available resources to the remediation of the impacted applications.
Operations facilities
If a disaster occurs at one of our primary operations centers, we use alternate geographically
dispersed processing centers to take over day-to-day processing and support, until the
primary center returns to normal operating conditions.
Telecommunications and power
We work with multiple telecommunications and power companies to create a redundant
network to minimize the likelihood of an outage. If an outage occurs, we take reasonable
action to implement manual alternatives.
Transportation
If air or ground transportation is temporarily unavailable, we take reasonable action to use
alternative methods, given available transportation options.
Customer service and relationship
Specialized government and institutional assistance
Your relationship manager and treasury management sales consultant are part of the
Government & Institutional Banking group, a team of seasoned professionals dedicated
exclusively to serving the unique banking needs of the public sector. Within the State of
Nevada, we service 153 state and local government clients.
We’re committed to serving our government entities — and their employees and the
communities in which they live — through a complete range of products and personalized
service.
Wells Fargo Bank, N.A.
4
The City’s overall relationship will primarily be handled by your relationship manager, Lynn
Heislein, and treasury management sales consultant, John Lefeber. The following are brief
biographies of your relationship team.
Lynn Heislein
Vice President
Relationship Manager
[email protected]
775-689-6002
775-846-1226 mobile
MAC A4649-021
5340 Kietzke Lane
2nd Floor
Reno, NV 89511
Lynn is a relationship manager with the Wells Fargo
Government Banking team in Nevada. In this role, she
serves as the primary contact for the company’s
municipal customers in northern Nevada.
Lynn has over 25 years of industry experience. Prior to
joining Wells Fargo, she was a relationship manager at
The Bank of New York, where she was responsible for
defining customized solutions for her clients, supporting
the delivery of new services and designing client
training programs. Prior to joining The Bank of New
York, she served as an account manager for Barclays
Global Investors, where she led a team responsible for
oversight of the company’s public fund and corporate
relationships. Lynn began her career at Wells Fargo
Institutional Trust Company where she served in a
variety of roles that broadened her understanding and
interest in the investor services industry. While there,
she held progressive roles including client service
representative in securities lending, supervisor of fund
accounting and trading operations, and manager of
international operations.
Lynn earned a bachelor’s degree in accounting from the
University of Oregon and is a Certified Treasury
Professional (CTP).
Barbara D. Bailey
Business Associate
[email protected]
702-247-5600
MAC S4786-024
6325 S Rainbow Boulevard
Suite 210
Las Vegas, NV 89118
Barbara works with your relationship manager to help
enhance your customer service experience. She serves
as the liaison between you and the various departments
of the bank.
Barbara brings more than 35 years of banking
experience to her current position. She assists you
directly with any items pertaining to your account
analysis statements and overdrafts.
John C. Lefeber
Assistant Vice President
Treasury Management
Consultant
John is a treasury management sales consultant with
Wells Fargo in Nevada. He serves as the primary contact
for treasury management needs in Nevada. John has
more than 19 years of industry experience.
[email protected]
702-791-6482
702- 281-2297 mobile
John began with Wells Fargo in 1997, and has
experience in many different roles within the bank. John
has been supporting customers in the Business Banking
and Government groups since 2015.
MAC S4733-046
3800 Howard Hughes Parkway
Suite 400
Las Vegas, NV 89169
John received his Bachelor’s Degree from Drake
University and Masters of Business Administration from
the University of Phoenix. John will start the CTP
Certification process in 2017.
Wells Fargo Bank, N.A.
5
Robert T. Gates
Vice President
Wholesale eReceivables Group
Treasury Management Sales
[email protected]
760-390-6143
619-301-4319 mobile
MAC E3404-020
5901 Priestly Drive
Suite 130
Carlsbad, CA 92008
Robert has primary responsibility for providing guidance
about electronic receivables. Robert consults with
wholesale, government, and large corporate banking
customers on the entire invoice to payment process. He
looks for ways to add efficiencies while reducing cost,
increasing working capital, and minimizing risk
exposure.
Robert brings more than 15 years of sales consulting
and management experience in bankcard payment
services. He is dedicated to finding the best solution for
his clients and prides himself on a reputation built on
follow-up and follow-through. He supports Regional
Commercial Banking Offices, Government and
Institutional Banking, and U.S. corporate banking clients
in Southern California, Nevada, and Hawaii.
Available when you need us
In addition to your relationship team, our centralized Treasury Management Client Services
group is readily available to assist you. Our Client Services department is staffed with welltrained representatives capable of quickly and effectively addressing your cash management,
depository, and other banking inquiries. These team members have access to multiple bank
systems for on-the-spot research and responsiveness.
Your primary office
The City’s relationship will continue to be overseen by your dedicated relationship manager,
Lynn Heislein, from our Government & Institutional Banking office in Reno, NV. The office
address is:
Wells Fargo Bank, N.A.
Government & Institutional Banking
Attn: Lynn Heislein
MAC A4649-021
5340 Kietzke Lane
2nd Floor
Reno, NV 89511
The City’s local branch servicing needs can be provided through any of our branches in or
near Fernley. The closest branch to your location is:
Your location
Branch
Branch deposit
deadline (local
time)
Distance
City of Fernley
595 Silver Lace
Blvd.
Fernley, NV 89408
Fernley
1400 E. Newlands Dr.
Fernley, NV 89408
775-575-4595
Mon-Fri: 6:00 p.m.
1.73 miles
Wells Fargo Bank, N.A.
6
Nevada Revised Statute 356
Wells Fargo is a qualified depository for public funds in accordance with NRS
356.010-356.100. Wells Fargo was accepted by the State of Nevada Board of Finance
to participate in the State of Nevada Treasurer’s Pooled Collateral Program. We
provide collateral of acceptable securities having a fair market value of at least 102
percent of the amount of uninsured ledger balances through the Nevada Collateral
Pool on a daily basis as required by NRS 356.010 through 356.030.
Section B: Bank comparison overview
This section should include a comparison of the City’s current analysis as
compared to the Bank’s proposed analysis. Please contact the City for current
analysis information.
Please refer to the end of the proposal for the City’s current services and pricing, as provided
today by Wells Fargo with an ECR of 0.44% (44bps).
Section C: Implementation plan for transition
As an existing customer, you won’t undergo a lengthy and potentially costly conversion — all
your services are already in place. You’ll work with your relationship manager, Lynn
Heislein, for any additional services or service modification requests.
For any new services, we can discuss implementation timelines related to those services as
each service has their own unique requirements..
As an existing customer, you also won’t incur conversion costs. Should you choose to set up
any new services, we reference any associated set up costs in the cost proposal.
Should the City wish to implement any additional services beyond the currently provided
services, our experienced team will meet with the City. Together, we’ll discuss the process,
set expectations, and document any potential issues that the team may encounter during the
transition. In addition, we’ll conduct follow-up meetings as necessary.
We’ll assign a dedicated implementation consultant to the City and coordinate an
implementation kickoff meeting. He or she will act as your single point of contact
throughout the implementation, and help determine timelines and responsibilities.
In addition to your day-to-day service needs, we can consult with you about your banking
practices and make recommendations to help you streamline your processes and increase
efficiency. We can also consult with you to provide additional training on products and
services, discuss fraud mitigation or business continuity planning, and more. We aim to dive
deep into the topics of most interest and value to you.
We also provide several complimentary virtual training options so on-site training is
usually not necessary. However, for some of our more complex services, we are able
to provide in-person training, should you require it.
Wells Fargo Bank, N.A.
7
Section D: Treasury management services overview
Wells Fargo is confident our services will continue to help the City reduce costs, gain
efficiencies, and increase controls. In the following pages, we provide overview descriptions
of the services that will best meet your needs.
Deposit services
Wells Fargo currently provides the City with an ECR of 0.44% (44bps). We set the earnings
credit rate (ECR) internally each month after evaluating a combination of factors, including
the 91-Day Treasury Bill rate, the Fed Funds rate, sweep rates, and other market indicators.
The rate is set at our discretion and we may adjust it during the month to react to market
changes.
We calculate your earnings credit on 100% of your investible balance (also called average
daily positive collected balances). We do not deduct a reserve requirement prior to
calculating the ECR.
Accounts holding public funds are labeled on our system with a public funds identifier code.
Using this code, the system generates reports that are used to determine the daily collateral
requirements. Our Public Funds Collateral Unit is responsible for monitoring deposit
balances and collateral levels.
Deposits
You can make deposits — and perform other banking transactions — through a
variety of convenient methods.
Branch
If your daily cash deposits are less than $10,000 and you deposit fewer than 250
checks, you can make over-the-counter deposits in our branches.
When you present deposits to tellers in secure plastic, dual-pouch bags, they will
remove checks and deposit tickets, and then provide receipts for the amounts shown.
You don’t have to wait for your deposit to be counted. We verify the cash at the
branch or at one of our cash vaults, after you leave.
If you’d rather have immediate confirmation — tellers will count and verify deposits
while you wait.
You receive same-day ledger credit for both cash and check deposits. Cash deposits
will receive immediate availability and check deposits will be made available the next
business day nearly 100% of the time. You receive credit the next business day for
deposits you make after the deadline, on weekends, and on Federal holidays.
In addition to making deposits, you can order up to $3,000 in cash and $500 in coin
per day, up to four days a week. If your orders exceed these limits, your treasury
management sales consultant can work with you to find an alternative solution.
Night depository
Most of our full-service branches have a convenient night depository for commercial
customers.
Wells Fargo Bank, N.A.
8
You must make deposits in secure plastic, dual-pouch bags. We process them at the
branch and verify the cash later, either in the branch or at a nearby Wells Fargo cash
vault. Audit controls are in place to help ensure that we count and verify your deposit
accurately.
Once we process your deposit, you receive same-day credit for cash deposits. Check
deposits receive next-day credit nearly 100% of the time.
The following branches are closest to your location and can best support your deposit
needs.
Your location
Branch
Branch deposit
deadline (local time)
Distance
City of Fernley
595 Silver Lace
Blvd.
Fernley, NV 89408
Fernley
1400 E. Newlands Dr.
Fernley, NV 89408
775-575-4595
Mon-Fri: 6:00 p.m.
1.73 miles
Remote deposit
You can save both time and money by using our remote deposit service to deposit
checks into your Wells Fargo account electronically, and eliminate the need for your
employees to physically take deposits to the bank. An extended deposit deadline 7:00
p.m. PT for same-day ledger credit means faster notice of returned items. Please note
that two scanners will be offered to the City at no additional cost.
How it works
You scan checks for deposit by using a check scanner and a computer with internet
access. Next, confirm the check dollar amounts and verify the deposit balances. Then,
submit the deposit to us; you’ll receive an immediate confirmation.
The following diagram shows the remote deposit process flow.
If you are enrolled in our Event Messaging service, we will send authorized users a
deposit confirmation notice by email, text, or fax.
Features
Image access
As you scan checks, we capture their images and store them on our servers.
Check images are immediately available online through our remote deposit service
for 90 days; these same images are also available online through our Stops-ImagesSearch service for seven years.
Wells Fargo Bank, N.A.
9
Custom fields
Using multiple discretionary data fields, you can enter customized information about
the checks you receive; this lets you search for checks using your own criteria and
makes it easy to upload data into your accounts receivable system. Our quick data
feature simplifies the capture process by automatically recalling some of your
previously entered receivables data.
Reporting
You can generate the following reports through our remote deposit service:
Deposit report
Contains general information (including deposit amount, number of checks included,
and submission date) for deposits completed within the past 90 days. This report is
available in HTML, PDF, CSV, and Excel formats.*
Deposit Report with Item Details
Contains general deposit information and item details for each deposit completed
within the past 90 days. This report is available in HTML, PDF, CSV, and Excel
formats.* The HTML format includes links to display item images.
*CSV and Excel formats contain keyed discretionary data.
Express Report with All Item Images
Displays a “quick” version of the Deposit Report with Item Details. This report is
available in PDF format and contains detail information and images for each item
deposited (up to 1,000 items), and maintains a 90-day history. You can select the
number of images (up to eight per page) that you would like to see.
We offer a deposit detail transmission that can include discretionary data that the
City manually entered in addition to check detail. This allows you to receive an
electronic file for posting your receivables.
ACH check conversion
You can lower processing costs by coupling our remote deposit service with our check
conversion service. After we receive your deposit, our system automatically converts
eligible checks to ACH debits. Please note that certain notification rules and
regulations apply.
User access
The City’s designated system administrators establish users, grant them access, and
set their check limits.
Administrators can customize each user’s access. For example, a user can have scanonly access for one account and balance-only access for another account. This
flexibility lets you implement dual controls so that one person scans and another
person submits a deposit.
Batch deposits
You can create multiple batches within one deposit. This simplifies balancing when
you have checks for multiple entities in the same deposit.
Wells Fargo Bank, N.A.
10
Mobile deposit
You can capture check images and deposit funds to your Wells Fargo account with
the camera of an iPhone or iPad1, or an Android2. Mobile users, such as on-the-road
personnel, can accept customer checks and deposit3 them immediately.
1. Requires an iPhone or iPad, running iOS version 8.0 or higher.
2. Requires an Android OS 4.4 or higher when downloaded from Google Play.
3. One check per deposit.
Updates
Because our service is entirely internet-based, it does not require the installation of
any software (other than a scanner driver). Any updates we make are immediately
available to you when you access the system.
Quality control
Before submitting a deposit, the City will perform a review of the scanned items.
You’ll view the items and make any corrections (such as rescan images, enter missing
data, and verify item amounts) needed to balance the deposit.
After successfully completing the review process, you submit the deposit to us. Our
Electronic Deposit Center inspects and analyzes the image quality of all items,
looking for illegible items, image issues such as streaking or interference within key
areas, and image contrast.
While image quality exceptions are rare (accounting for less than 1% of all items we
process), we do have a process for handling them. If there is an item that we cannot
clear, we follow an adjustment process and notify you accordingly.
Cash vault (by armored carrier)
You can make deposits at any of the vaults in our nationwide network, including our Reno
vault. You must make deposits in secure plastic, dual-pouch bags.
You can also place coin and currency orders to help ensure you have sufficient cash on hand
to support your daily operations.
Different deadlines apply for split deposits (cash and checks on separate deposit slips),
mixed deposits (cash and checks on the same deposit slip), check-only deposits, and cashonly deposits. During implementation, we’ll provide you with a list of deadlines by deposit
type and location.
Remote cash capture (smart safe)
You can receive provisional daily credit to your account without the expense of daily
armored car pickups. This may accelerate your cash flow by one to two business days.
An approved vendor installs a safe equipped with bill validating and counterfeit detection
technology in each of your locations. The safes accept deposits, provide deposit counts, and
transmit deposit information to us. You receive credit for deposits the next business day.
Wells Fargo Bank, N.A.
11
Remote cash capture safes hold cash until an armored carrier picks it up and delivers it
safely to its cash vault. These carriers also deliver coin and currency to your locations, as well
as maintain and repair the safes.
To facilitate reconciliation, you can view transaction information through our standard
reporting channels.
Our understanding is that this service is no longer needed, so we have not provided pricing
information. Should you wish for additional information, this can be provided.
ACH
The City currently utilizes our ACH Payments service, available through our single
sign-on portal.
ACH Payments
If you want to originate domestic ACH transactions without having to create your
own NACHA-formatted files — and gain the flexibility to make tax and other
payments online — this service is the best option for you. Once you build a template
based on the payment type, it is quick and easy to create ACH transactions and send
them to Wells Fargo for processing.
You can choose the types of ACH transactions you want to initiate from the following
payment types:









Payroll and consumer debits and credits (PPD)
Vendor payments (CCD)
Federal and state tax payments (CCD+)
Cash concentration and disbursements (CCD)
Internet- or telephone-initiated consumer debits (WEB and TEL)
Re-presented check entries (RCK)
Corporate Trade Exchange (credit only CTX)
Child support payments (CCD+)
Destroyed check entries (XCK)
Each of these service options functions independently.
Tax payment options
You can choose from two convenient tax payment options: WellsTAX® Payments and
ACH Payments. Both services are available 24 hours a day, 7 days a week.
ACH Payments
You can easily make federal, state, and local tax payments through our online ACH
service.
Accessing the service is easy. You sign on to the service using your company ID, user
ID, password, and token passcode. To create a payment, you select tax as your
payment type, enter the effective date, select whether the payment is recurring, and
import or select the beneficiary information.
Wells Fargo Bank, N.A.
12
You are even able to consolidate payments to multiple tax authorities in one batch as
long as you are originating them from the same account.
You can choose from two convenient tax payment options: WellsTAX® Payments and
ACH Payments. Both services are available 24 hours a day, 7 days a week.
WellsTAX Payments
You can easily make federal, state, and local tax payments by touch-tone telephone or
online.
Following easy-to-understand prompts, you simply enter your bank-provided access
code, personal identification number (PIN), tax code, due date, and payment
amount. We do the rest.
Choose the option that fits your needs
Features
WellsTAX Payments
service
ACH Payments service
Channels
Online
Telephone
Online
Deadlines
One business day prior to
due date:
 State payments: 4:00
p.m. PT
 Federal payments: 3:30
p.m. PT
On-us same day*:
 4:00 p.m. PT
Multiple payment upload
Online only
Yes
Ability to initiate other ACH
payment types
No
Yes
Ability to create templates
No
Yes
Warehouse capabilities
30 days
45 days
Settlement options
Same day
Same day
One day
Two day
Dual control
Optional (online only)
Required
Reporting
 Same-day online
payment confirmations
for online payments
 Same-day fax or next
day mail confirmations
for phone payments
 Online quarterly activity
statement
 Access to online tax
payment history up to
two years
Standard payment reports
(available for 30 days):
 Beneficiary Detail
 ACH Payment Detail
 Payment Template
Detail
 Payment Summary
 Payment Template
Summary
 Payment Audit
 Payment Template Audit
Wells Fargo Bank, N.A.
Transit same-day†:
 6:00 a.m. and 10:00
a.m. PT
One and two day:
 6:00 p.m. PT
13
*Both the originating account and receiving account must be Wells Fargo accounts. The $25,000 transaction limit for
NACHA’s Same Day Rule does not apply to on-us transactions.
†Available only for credit transactions of $25,000 or less. Transactions of more than $25,000, international
transactions (IAT), and debit transactions are not eligible. The transaction will be credited by the receiving financial
institution by the end of their business day. At this time, the U.S. federal government is not participating in
NACHA’s Same Day ACH Rule. Debit transactions will be eligible on September 15, 2017.
Paying taxes electronically improves the speed and accuracy of processing tax payment
information. It also eliminates the paper processing time and cost associated with checks,
coupons, or going to the bank during business hours.
We automatically convert each of your transactions to the correct tax payment file format.
Formatting resides on our systems, where we maintain and keep it up to date for you.
ACH Fraud Filter
In addition to ACH Payments, the City also takes advantage of our ACH fraud
service.
The ACH system is one of the most efficient and cost-effective ways to transfer funds,
but it’s critical that appropriate measures are in place to protect you against
unauthorized transactions. You can choose from three options to protect your
checking and savings accounts.
Review transactions and decide if you want them returned
With our review option, you can preauthorize ACH transactions to post to your
account. We then notify you of any that are not preauthorized; you review those and
notify us whether you want them paid or returned. When you tell us to return one, we
create a reversing adjustment and return it as unauthorized.
You can request that we report:






All ACH transactions posted to your account
All ACH transactions that exceed a predetermined dollar amount
ACH credit transactions only, or ACH debit transactions only
ACH credit transactions or ACH debit transactions that exceed a predetermined dollar
amount
ACH credit transactions or ACH debit transactions outside a specified date range
ACH credit transactions or ACH debit transactions that exceed a specified maximum
number of occurrences
If you do not make a pay or return decision on an item by the specified deadline, the
item is automatically paid or returned based on the default action you select during
implementation.
Stop unauthorized transactions automatically
With our stop option, we automatically return transactions that you have not
preauthorized and process all that you have preauthorized.
You can request that we:

Stop and return all ACH transactions
Wells Fargo Bank, N.A.
14





Stop and return all ACH transactions that exceed a predetermined dollar amount
Stop and return all ACH credit transactions only, or ACH debit transactions only
Stop and return ACH credit transactions or ACH debit transactions outside a
predetermined dollar range
Stop and return all ACH credit transactions or ACH debit transactions outside a specified
date range
Stop and return all ACH credit transactions or ACH debit transactions that exceed a
specified maximum number of occurrences
Wire transfer
The City can send and receive domestic wires, and transfer funds between Wells
Fargo accounts quickly, easily, and securely.
Incoming wires
We accept wire transfers from other Wells Fargo accounts and from the Federal
Reserve, SWIFT, and CHIPS (Clearing House Interbank Payments System) networks.
If a sender provides a valid account number in wire instructions that arrive before
our processing cutoff time, we’ll post the incoming funds to your account the same
day.
Outgoing wires
Our wire transfer service processes correctly formatted outgoing payments on a
straight through basis according to your instructions. We manually review, correct,
and verify a payment that does not pass edits and that our system cannot
automatically correct.
Next, our system automatically ensures that there are adequate funds available to
process the wire and that a wire is not going to a country or beneficiary on the U.S.
Treasury’s Office of Foreign Assets Control (OFAC) Specially Designated Nationals
and Blocked Persons list. If the wire meets these requirements, our system releases
it.
Initiation methods
Online and mobile
The City can sign on to our portal to initiate repetitive or free-form wires online.
Using our mobile service, users can approve any pending wire transfers and initiate
repetitive wires.*
*Our
mobile service only allows initiation of repetitive wires, and not free-form wires.
In person
You can go to any Wells Fargo store to initiate a wire. You must have signing
authority on the account to initiate the request.
Deadlines
Incoming
We accept incoming wires from the Federal Reserve until 3:00 p.m. PT and credit
them the same day.
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Outgoing
The opening time for outgoing wires is 5:00 a.m. PT for all wire types regardless of
origination channel. We provide the cutoff times, which may vary based on wire type
and initiation method, in the following table. We process requests we receive after
our deadlines on the next business day.
Wire cutoff times (PT)
Origination
channel
Domestic
Book
Drawdown
request
International
(U.S. dollar
and foreign
currency)
Request
for
Transfer
(RFT)
Tax
payment
Online and
mobile
2:30 p.m.
5:00 p.m.
2:30 p.m.
2:30 p.m.
(USD)
5:00 p.m.
1:30 p.m.
2:30 p.m.
1:00 p.m.
2:00 p.m. (FX)
Automated
standing
transfer
2:30 p.m.
5:00 p.m.
2:30 p.m.
2:30 p.m.
Reporting
You can access detailed current and previous day information on incoming and
outgoing wires through our online Wire Transfer Detail, Previous Day, and if
enrolled in our Intraday Composite reports and through our Direct BAI file transfer
service.
Below is a sample of the information included in these reports, which can vary
slightly by report type:






Customer name or account name and number
Wire amount
Processing date and time
Receiving or originating bank
Correspondent bank, Fed, or SWIFT reference number
Internal reference or confirmation number
You can tailor the online reports to show as much or as little detail as you need.
Reports are available for download in BAI V2, CSV, and Excel format, and to view in
HTML and PDF format.
You can also receive optional notifications* of rejected, successful and unsuccessful
outgoing wires, and incoming wires by email, fax, or text message (or all three).
*Additional fees may apply.
Security
We recommend dual custody for initiating free-form wires and for creating or
maintaining wire templates online. With dual custody, we require a second user’s
approval of the free-form wire and wire templates before they take effect.
If you elect to use single custody, you will need to enroll in our Secure Validation
service. This service provides you with an added layer of security without requiring
Wells Fargo Bank, N.A.
16
another user’s approval when completing free-form wire initiation or template
maintenance.
Each time you initiate a free-form wire or perform template maintenance, you’ll
select from a list of enrolled phone numbers to receive a six-digit validation code that
you’ll enter online to complete the request.
Scalable processing platform
Our nationwide funds transfer platform meets both your current and future volume
demands. As you grow and your needs evolve, we can quickly configure our systems
to handle any increased volume, up to 10 times our current processing loads, with the
same speed and efficiency.
Geographically dispersed sites
If an emergency or disaster happens, we have multiple processing sites that are
strategically located across the nation and use the same processing platform to
ensure efficient data backup and recovery of core wire processing functions.
Consistent service quality
We’re widely recognized for the quality of our wire services. For example, in the 2014
Phoenix-Hecht Large Corporate and Middle Market Quality Indexes, we earned A+
grades for:


Timeliness of incoming wire notification
Outgoing wire features and capabilities
We also earned A+ grades for our web-based information capabilities.
Positive Pay
The City currently uses positive pay.
Positive pay
With positive pay, we identify checks that may be fraudulent or unauthorized by
matching checks presented against your account for payment to the check issue
information you provide us. We report positive pay exceptions to you through our
online banking portal.
It’s quick and easy to view images and make pay or return decisions through our
online banking portal. You can also use our mobile service to access images and
make your positive pay decisions.
Teller positive pay is included with all positive pay accounts.
Account Reconciliation Plan
The City currently uses partial reconcilement.
With our Account Reconciliation Plan (ARP) and automated reporting service, the
City can quickly and efficiently reconcile your disbursement accounts with your
internal accounting records. In addition, it helps you detect and reduce your
exposure to check fraud.
Wells Fargo Bank, N.A.
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Benefits
 Reduces accounting costs and increases productivity
 Improves cash control and provides faster, more accurate information
 Increases audit control
 Minimizes both internal and external fraud losses
Partial ARP
With this service, we provide the City with an ARP statement. You can also request a
variety of optional reports including Paid Checks, Stop Payments, and several others.
You can receive these reports daily, weekly, or monthly in PDF, Excel, CSV, flat file
text (transmission), and paper formats. You use the statement or optional reports to
reconcile your account and identify any exceptions.
Optional reporting
Our information reporting system is fully integrated with our online portal, making it
easy for your staff to access all relevant reports and information online.
With Partial ARP, you can customize your account reconciliation to match your
accounting needs by choosing which optional reports you need from the 14 we list in
the following table.
ARP optional reports
Paid Checks
Deposit Location
Outstanding Checks*
Credits
Posted Items
Bank Originated Entries
Stop Payments
Reversed Checks†
Issue Notices Not Received†
Matched Paid Items†
Voids and Cancels*
Prior Payments*
Issues This Cycle*
Unpaid Checks
*Only available with Full ARP.
†
Only available with Full ARP or Partial ARP with Positive Pay.
The following are samples of our most commonly requested optional reports, shown in PDF
format. You can also receive optional reports in Excel, CSV, and flat file text (transmission)
formats.
Paid Checks
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Outstanding Checks
Stop Payments
Voids and Cancels
..
Returned items
Processing returned items can be a burden on your staff. However, you can improve
the efficiency of your process with handling instructions, reporting, or electronic
returns — that help you reconcile, research, and collect on returned items.
Processing
During implementation, you’ll tell us whether you will follow our standard
processing instructions or whether you want to set up special instructions.*
Standard instructions
Our standard processing instructions are to:




Mail all returned items (originals or image replacement documents) and standard
notices by U.S. mail to the statement address on our system
Post all returned items to the depository account in one lump sum per day
Debit the depository account for chargebacks
Automatically redeposit non-Wells Fargo items of less than $300 that are returned for
nonsufficient funds (NSF) or uncollected funds (UCF); we cannot redeposit items
returned for any other reason.
Special instructions
Examples of special instructions* the City can set up are to:
Wells Fargo Bank, N.A.
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





Post separate debits for each returned item to the depository account
Automatically redeposit all items (regardless of amount) returned for NSF or UCF
Redeposit all Wells Fargo items less than a predetermined dollar amount
Mail physical items or additional copies of the debit advice to an alternate address
Chargeback items to an account other than the depository account
Key additional data (such as maker name, phone number, and address) on the advice
*Additional fees apply for some special instructions.
Online reporting and images
Information reporting
Reduce the time spent researching, analyzing, and recording returned payments. You
can access same day and previous day reports with detailed information about your
returned items. The HTML format of the report includes links to item images.
You can also access the same day report through your mobile device.
Decisioning
Begin your collection efforts on the same day we receive returned items. View your
returned items beginning at 6:00 a.m. PT and change the default disposition
(chargeback or redeposit) by 4:30 p.m. PT.
Notification
Receive an email notification when we process returned items or when items are
available for decisioning. This email prompts the City to sign on to the portal to view
the detailed return reports or to review and decision returned items.
Images
Access returned items images and detailed information the next business day after
we receive the items; information is available up to 180 days.
Transmission reporting
Data transmission
Receive a transmission file (in flat or NACHA file format†) — including keyed data —
for both returned checks and ACH transactions.
Image transmission
Receive a transmission of returned check images, associated index information, and
detailed information through our Image File Import service.
You can import these files into your internal or a third-party image archive. The files
consist of an XML formatted file containing index information and a zipped image
file containing associated images in JPEG or TIF format.
†NACHA format requires enrollment in our ACH check conversion service.
Wells Fargo Bank, N.A.
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Electronic returns
Automatically convert eligible paper returned items into ACH debits. This allows us
to make up to two re-presentment attempts (instead of only one with the paper
deposit process), which can increase your collection rates.
Consumer checks of less than $2,500 that are returned for NSF or UCF are eligible
for this service.
Online reporting
The City currently views previous day reports through Wells Fargo’s online banking
portal.
Our Treasury Information Reporting service delivers online, customizable
information reporting for all your account activity. With a single sign-on, you can
view, print, or download your balances and transactions — and view check images on
select reports — for review in minutes.
You can choose from a number of standard reports that provide current and previous
day information, including comprehensive balance, summary, and transaction detail,
as well as reports on specific transaction types.
Reports can be downloaded as needed into your accounting, treasury workstation, or
spreadsheet applications. Download and viewing options vary by report, but can
include BAI V2, CSV, Excel, HTML, and PDF.
Current day
An additional option is our current day (intraday) reporting which includes the
following transaction types: incoming and outgoing domestic and international wire
transfer, ACH debits and credits, controlled disbursement summary and detail,
remote deposits with detail, lockbox deposits with availability, lockbox detail, and
cash letter deposits with availability.
Our standard storage provides access to seven calendar days of history. We also offer
optional extended storage of 30, 60, or 90 calendar days.
We update current day information multiple times throughout the day. We report
transactions that post, and we update current ledger and available balances, on a
real-time basis; the exact times depend on the specific transaction.
Previous day
Our previous day reporting includes all transaction types that post to your accounts.
Our standard storage provides access to seven calendar days of history. We also offer
optional extended storage of 30, 60, 90, or 120 calendar days.
We update previous day information reporting by 3:30 a.m. PT each banking day.
Mobile
If you need to view reports while you are on the go and away from your desk, we offer
a mobile service as an extension of our single sign-on portal. We designed our mobile
reports specifically for viewing on the small screens of mobile devices. We extract key
Wells Fargo Bank, N.A.
21
information from the reports, including intraday and previous day summary and
detail account information, and present it to you for easy viewing.
Alerts
Event messaging is an optional service that complements our online information
reporting service. You can receive critical information alerts by email, fax, or text
message about:







ACH received and return activity
Controlled disbursement totals
Incoming and outgoing wires
Intraday balances
Positive pay exception activity
Returned items
Unauthorized incoming ACH transactions
Based on your direction, we can notify you immediately, once every hour, once every
two hours, once a day, or twice a day.
Available reports
We offer a variety of online reports and statements to support your treasury
management activity. The table below describes all statements and reports that are
available to you through our Treasury Information Reporting service.
Intraday reports
Description
ACH Origination
Provides summary information by ACH company ID for
ACH files that you submit for processing. It also includes
detailed information on accepted or rejected transactions
as well as the ACH settlement number. If you use single
item settlement, you will see a settlement entry for each
transaction.
ACH Receive
Details all ACH transactions we receive that will post to
your account at the end of the current day.
ACH Return/NOC
(notification of change)
Includes detailed information (including settlement
information) by ACH company ID for all ACH returns and
notifications of change (NOCs) for transactions you have
originated. NOCs include corrected information and
addenda records.
Deposit Detail
Lists all electronically-made check deposits.
E-Box®
Allows you to review and post payments that originate
through an online bill pay service.
EDI Payment Detail
Provides both ACH and EDI payment data in a
comprehensive report format, and includes all addenda
records for supported segment types as well as settlement
information. You can access EDI-formatted payment and
remittance information on the same day it posts to your
account.
Intraday Composite
Provides balance, summary, and detailed transaction
Wells Fargo Bank, N.A.
22
information, updated on a real-time basis.
Intraday Position
Shows an aggregated intraday cash position across all
accounts you select, including total balances and total
debits and credits.
Intraday Return Item Detail
Offers detailed information on checks that are going to be
charged back to a customer’s account for reasons such as
nonsufficient funds or stopped payment.
Lockbox Availability
Lists summary-level information for lockbox deposits,
including float, on an intraday basis.
Lockbox Detail
Provides remitter information about payments you receive
within a lockbox deposit.
Wire Transfer Detail
Lists comprehensive current day memo-posted detail for
all outgoing and incoming wires, grouped by type: book
transfers, domestic wires, and international wires.
Previous day reports
Description
ACH Customer Activity
Includes settlement information and adjustment detail, as
well as a summary of return activity. It also shows details
of reversals, deletions, and rejects.
Express Balance
Gives you a snapshot of previous day information,
including balances, transaction summaries, images for
each check transaction, and transaction details for your
bank accounts.
Month-to-Date Balance
Provides a daily summary of account balances, aggregate
float, and total transactions that posted to your accounts
for the month-to-date, prior month, or a specific date
range.
Previous Day Composite
Provides a complete view of previous day information,
including balances, transaction summaries, images for
each check transaction, and transaction details for your
accounts.
Previous Day Return Item
Allows you to view details and images of returns after they
are charged to your account.
Cycle reports and
statements
Description
ARP Statements and
Reports
Includes your ARP statement and detailed transaction
reporting on 14 optional reports.
ARP File Posting
Confirmation
Shows a summary and details of your account
reconciliation activity by date, including check issues,
cancels, and voids, as well as stop payment requests,
releases, and renewals.
ARP Data Query Report
Allows you to perform a query of your ARP data and
download the results in CSV or Excel.
DDA Cycled Statement
Details checking activity the day after your statement cycle
closes.
*For Money Market Mutual Fund Stagecoach Sweep® customers only. Investment products are not FDIC-insured,
are not deposits of or guaranteed by the bank, and may lose value. Deposit and credit products are offered by
Wells Fargo Bank, N.A. Member FDIC.
Wells Fargo Bank, N.A.
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Business Elite Card
The City is a current user of the bank’s Business Elite card.
The Wells Fargo Business Elite Card is a powerful business tool that gives you the
features and flexibility you need.








Give your business real purchasing power. With credit lines up to $100,000, you
can obtain the spending limit you need to manage your business expenses.
Manage expenses with spending controls. Limit where and how your employees
use their business credit cards.
Get rewarded for your business spending. Earn rewards on every purchase, with
every card. With the optional Wells Fargo Business Card Rewards® program (optional)
you’ll only pay a $75 annual program fee for Rewards Points option or $50
annual program fee for Cash Back Only option.
Access detailed spending reports. With Business Elite Online Reporting, you can
create spending reports by category, employee, and merchant. Use reports to track
employee expenses and identify cost reduction opportunities.
Save money. There is no annual card fee, no inactivity fee, and no additional fees for
employee cards.
Competitive rates. Get purchases rates as low as Prime + 5.99% to Prime + 14.99%.
Plus, enjoy an interest-free grace period of 25 days.
Wells Fargo Business Online®. Access your account anytime, anywhere online.
Automatic Payments. Have your credit card bill payments made automatically from
your business checking account.
Lockbox services
Wells Fargo is one of the largest and most established providers of lockbox services in the
nation. We’ve been processing lockbox payments since 1948.
You can choose from 19 sites strategically located across the U.S. This broad coverage means
your payments can arrive at our lockbox site — and we can begin processing them — a day or
two sooner than if you use a more geographically distant site. We recommend using our San
Francisco location.
You can streamline your remittance processing with our efficient and cost-effective lockbox
services.
Wholetail lockbox
You can use a single lockbox to process payments accompanied by an OCR-scannable
document, as well as payments you receive with non-scannable documents, such as checkand-invoice, and check-only payments.
Our service combines the technological advantages of high-speed retail lockbox processing
with the flexibility and data collection capabilities of low-volume wholesale lockbox
processing.
Wells Fargo Bank, N.A.
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Combine automated and manual processing
Capture most of your remittance data automatically by using scannable documents; you save
money by reducing the amount of manual data entry required to create your data
transmission file. At the same time, we provide manual data entry for your nonscannable
remittance documents and create an integrated data transmission file.
Update your accounts receivable
You can receive an electronic transmission of your remittance detail and update your
accounts receivable system, treasury workstation, or ERP platform automatically. We build
the transmission to your specifications for frequency and format, including standard BAI
and EDI layouts. Additionally, we can accommodate most custom formats.
Additional efficiencies
You can benefit from other efficiencies that work in conjunction with your lockbox.
Online bill payment consolidation
Online bill payments are a convenient, simple, and paperless way for your customers to pay
you. The multistep validation and handling features of our E-Box® service help minimize
exceptions while maximizing your straight-through processing rate. Please refer to the
product description in Section E.
You can post payments automatically. We’ll merge your customers’ online bill payment data,
apply additional data transformations, and generate a consolidated data file that is
compatible with your accounts receivable system.
Our service accepts payments from many bill service providers, as well as from consumer
credit counseling centers and walk-in bill payment providers.
Virtual lockbox
You can scan checks and payment-related documents you receive at your office, and send
them electronically to your lockbox. We integrate these items into your lockbox processing
stream as part of your lockbox deposit. The same data capture, data entry, image file
requirements, and processing rules that apply to your lockbox items will also apply to those
you submit to us as images.
E-Bill Express
E-Bill Express is an Electronic Bill Presentment and Payment (EBPP) and Electronic Invoice
Presentment and Payment (EIPP) product that enables the City to offer the ability for your
consumers to make online payments and view their bills online.
The website is branded to your look and feel and is accessed through a link on your existing
website.
Our E-Bill Express product is standardized, yet highly configurable. The City chooses the
options that best fit your business, such as payment channels, payment types, presentment
options, TEL payments, enrolled or one-time payments.
Wells Fargo Bank, N.A.
25
Benefits
 Reduces Customer’s receivables expenses to distribute bills/invoices
 Reduces Customer’s receivables expenses to collect payment
 Provides alternative payment options for their consumers
 Improve cash flow and posting time
 Reduces DSO (Days Sales Outstanding)
 Visibility of future-dated payments
Reporting
You can download reports from our online portal and you can receive a remittance file
transmission.
Online reports are available 24 hours a day in real time. We send your secure remittance file
four hours after your daily cutoff time.
You can separate reports by the following categories:






Payment type
Payment channel
Biller account number
Payor name
Payment amount range
Date range
The following workflow diagrams the flow of information for our service.
How E-Bill Express works
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Wells Fargo Merchant Services
It’s important for you to know you are working with a trusted provider who has experience
and knowledge in the merchant services industry. With this knowledge and experience
comes a deep-rooted understanding of your challenges and needs.
Our authorization system supports a wide range of communication interfaces, including
MPLS, VPN, satellite, dial-up, internet, and wireless. We own and manage the end-to-end
transaction delivery network. In 2015, we supported 3.38 billion credit and debit
transactions. With us, you authorize and settle your transactions using a comprehensive
authorization system that provides a fast, reliable, and fully redundant solution for all of
your electronic payment transactions.
Further, Wells Fargo Merchant Services has Value Added Reseller (VAR) relationships with
more than 200 vendors providing a broad variety of processing products and services to
meet almost any of your payment processing needs.
We provide processing for credit and debit cards, PIN-based debit, check verification, gift
cards, and other payment services for any size business. We serve more than 185,000
customers located in every state in the U.S. In 2015, we processed more than $283 billion in
credit and debit card sales volume.
Why we’re different
Simply stated, our consultative approach is different from our competitors. Because our
wholesale merchant solution team is part of treasury management, we take time to help
ensure all your receivables solutions, including card processing, work with all of your other
treasury management services. We, as a team, are focused on maximizing your cash flow and
working capital, whether that includes managing Interchange expense through process
improvements or by providing next business day funding to your Wells Fargo bank accounts.
Our wholesale merchant solutions team includes sales consultants, implementation project
managers, and merchant services relationship managers.
Throughout the entire process we will recommend solutions, processing methods, and best
practices to keep a fair cost and to help ensure your overall cash flow and working capital is
improved. After review of your current merchant statements, we believe we can provide you
savings of approximately $7,000 annually.
PayCard
Due to low volume, our PayCard program is not an optimal and cost effective solution for the
City.
Payroll direct deposit
You can deposit your employees’ payroll, expense reimbursements, and other work-related
payments directly into their checking or savings accounts through ACH.
Process
When the City submits an electronic file of payment information in a format approved by
NACHA, we read it and, following your instructions, deliver payroll entries to your
Wells Fargo Bank, N.A.
27
employees’ accounts. With one- and two-day settlement, salaries are immediately available
in your employee’s accounts on the morning of payday. With same-day settlement, salaries
are available in your employee’s accounts by the end of their financial institution’s business
day.
Deadline
You can send direct deposit files anytime 24 hours a day, 7 days a week, although we have
established deadlines for processing. The following table lists the deadlines for all settlement
options.
Origination
method
On-us sameday
settlement*
Transit sameday
settlement†
One-day
settlement
Two-day
settlement
Direct
origination
6:00 p.m. PT
6:00 a.m. PT
and
10:00 a.m. PT
6:00 p.m. PT
9:00 p.m. PT
Consolidated
payables
transmission
5:30 p.m. PT
6:00 a.m. PT
and
10:00 a.m. PT
5:30 p.m. PT
5:30 p.m. PT
Online
4:00 p.m. PT
6:00 a.m. PT
and
10:00 a.m. PT
6:00 p.m. PT
6:00 p.m. PT
*Both the originating account and receiving account must be Wells Fargo accounts. The $25,000 transaction limit for
NACHA’s Same Day Rule does not apply to on-us transactions.
†Available only for credit transactions of $25,000 or less. Transactions of more than $25,000, international
transactions (IAT), and debit transactions are not eligible. The transaction will be credited by the receiving financial
institution by the end of their business day. At this time, the U.S. federal government is not participating in
NACHA’s Same Day ACH Rule. Debit transactions will be eligible on September 15, 2017.
Wells Fargo Bank, N.A.
28
If you send a file after the established cutoff time, or with an effective date on a holiday or
weekend, we’ll process it on the next business day.
Section E: Additional information
Consolidated receivables – Receivables Manager
With our consolidated receivables service, Receivables Manager, you can post payments
automatically to your ERP platform or accounts receivable system when you receive an
electronic receivables file from us. This consolidated file helps accelerate posting while
reducing the number of errors caused by manual data entry.
Your file can contain receivables data from any combination of the payment types listed in
the following table.
Payment types
ACH
Online bill payments
Electronic billing service
Remote deposit
Image cash letter
Wires
Lockbox
Wells Fargo Bank, N.A.
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How it works
We translate your receivables data and deliver it to you in a format compatible with your
ERP platform or accounts receivable system. Our service is compatible with most
proprietary accounting and ERP solutions, including Oracle and SAP. We can also
accommodate many custom and proprietary file formats.
Flexible file options
Delivery
Our transmission platform offers a variety of communication protocols including:





HTTPS
FTP over SSL (FTP/S)
Secure FTP over SSH (S-FTP)
FTP with PGP
AS2
Wells Fargo Bank, N.A.
30
Formats
The following table lists the formats we support.
Formats
ANSI X12 820 (Payment Order or
Remittance Advice)
Modified NACHA
ANSI X12 823 (Lockbox)
Proprietary and custom formats (by
request)
BAI
Wells Fargo standard file format
ISO 20022 XML format*
Wells Fargo flat file formats
Simplified
Universal
*In pilot.
Standard formats
We deliver files in standard and custom formats. Using a standard format can minimize your
implementation cost and time, and you can choose a different format for each payment type. If you
cannot work with one of our standard formats, we can develop a custom format for you.
Flat file formats
We also offer two flat file formats — the universal and simplified formats. The universal format
contains comprehensive EDI detail for ACH payments you receive. The simplified format contains
data available in STP 820, which is also a simplified EDI format for received ACH payments.
ISO 20022 XML
We implemented the ISO 20022 XML format in early 2015. This is a new industry file format, and we
are actively participating in the initiative to standardize it. When you receive your information in this
format, it streamlines <<clientShort>>’s integration and reconciliation process because you are
receiving the same information from all banks that use the ISO 20022 XML format.
File availability
We process your files Monday through Friday (excluding holidays). Because some payment types have
multiple processing runs and available release times, you can choose to receive more than one file
each day.
Wells Fargo Bank, N.A.
31
Choose one or more of the following release times for each file you request. Your file will be
available within one hour of the time or times you select.
Release times (PT)
4:00 a.m.
9:00 a.m.
1:00 p.m.
5:30 p.m.
5:00 a.m.
10:00 a.m.
2:00 p.m.
9:00 p.m.
6:00 a.m.
11:00 a.m.
3:00 p.m.
7:00 a.m.
11:30 a.m.
4:00 p.m.
8:00 a.m.
12:00 p.m.
4:30 p.m.
Future enhancements
Consolidated receivables through our online banking portal
Our consolidated receivables service will soon allow you to automate more of your accounts receivable
processing and manage exceptions through our online banking portal. Features include:




Advice matching – the systematic matching of the City’s received payments and
remittance data
ACH repair – the ability to repair ACH remittance data
Wire repair – the ability to repair wire remittance data
Decisioning – the City can perform a return or repair to payment transactions
We began the pilot for this new service in 2016; we are currently accepting pilot customers.
E-Box® service
Online bill payments are a convenient, simple, and paperless way for your customers
to pay you. The multistep validation and handling features of our E-Box service help
minimize exceptions while maximizing your straight-through processing rate.
You can post payments automatically. We’ll merge your customer’s online bill
payment data, apply additional data transformations, and generate a consolidated
data file that is compatible with your accounts receivable system.
Our service accepts payments from many bill service providers, as well as from
consumer credit counseling centers and walk-in bill payment providers.
How it works
When you sign up, we’ll notify the online service providers in our network* that you
can receive payments through our E-Box service. We’ll consolidate your payments
and post a single ACH credit to your account.
*We connect to all major originating endpoints and an extensive network of third-party originators.
Wells Fargo Bank, N.A.
32
Multistep validation
To improve the quality and standardization of the file you receive, you can instruct us
to use one or more validation routines to identify, filter out, and repair invalid
payments or other types of exceptions.
Payments that have errors or exceptions will be suspended. You’ll then either
decision them online (optional) or instruct us to return them to the originator.
The following table shows several examples of the validation routines the City can
choose from.
Validation routine
Description
Account mask
Confirms that the inbound account
number matches your billing account
number structure.
Check digit*
Uses a mathematical equation to
determine if an account number is valid.
Cross-reference database processing
Translates consumer-initiated account
numbers we receive and corrects the
account number prior to validation and
processing. This database can correct
inaccurate account information your
customer enters and can make account
number changes that may occur due to a
merger, acquisition, or system change.
Positive file processing
Compares inbound account numbers to a
file of valid account numbers you
provide.
Stop file processing
Compares inbound account numbers to a
file of unacceptable accounts you
provide.
*Applies to credit card billers.
Exception handling
You can manage your electronic payment transactions and perform research using
our online exception management service.
Wells Fargo Bank, N.A.
33
Manage payments
Using our online decisioning tool, you can:




Return payments that should not process or should not have processed
Repair suspended payments with invalid account numbers
Repair processed payments requiring account number updates for future processing
Update your cross-reference database with substitute account numbers and generate
notifications of change (NOCs) to payment originators
Dual custody
For additional security, a second person can review and approve all processed and
suspended payments prior to completing the decision process.
Research
View and research processed payments and gain access to information for reporting
and trend analysis.
Payment history
There is a search feature that lets you locate payments that meet your criteria. You
can access 180 calendar days of payments that successfully processed.
Reporting
The Return and Repair report provides a comprehensive accounting of all
decisioning activity performed during the past 180 calendar days. Tailor it to show
only those payments that meet your search criteria.
You can view, print, and download the report in HTML, PDF, CSV, and Excel
formats.
Print services
With our comprehensive print facilities the City can streamline routine mailings and
improve payment processing efficiency. We offer end-to-end design, print, and mail
services to handle your monthly invoices, statements, and customer communications
quickly, accurately, and cost-effectively.
Send us a data file and we compose, process, and execute the required printing,
inserting, addressing, postage application, and quality control. We complete the
processing and mailing of your items within 48 hours of file receipt.
Design and expertise
The City can improve invoice and statement effectiveness with our expert design and
data services. We’ll help you create a statement design that achieves maximum
customer readability and optical character recognition (OCR) processing efficiency at
the lockbox.
Postage automation and savings
We perform a custom postal analysis and help the City identify ways to improve your
data quality, and qualify your file for the highest presort discounts.
Wells Fargo Bank, N.A.
34
Our services include:



Coding Accuracy Support System (CASS) and Presort Accuracy Validation and
Evaluation (PAVE) address hygiene
Presort first-class automation discounts for multiple page and weight statements
Manifest metering to expedite distribution and increase postage discounts
You can pay for postage with funds from your Wells Fargo account, or use our permit
and settle postage with monthly billing.
Fast, flexible inserting
Our inserters can handle standard #10s, 6x9”, and flat 9x12” envelopes, and
selectively insert based on the requirements indicated within your file. Additionally,
our inserters fold and apply postage for optimal efficiency and automation.
Project imaging
You will have access to an indexed image file transmission for each print project you
send us.
Print suppression
You no longer have to keep track of your customers who choose to opt out of
receiving paper statements and invoices when you use our print solution in
conjunction with our online bill presentment service. We’ll do it for you.
Our integrated systems will communicate internally, and automatically suppress
statements and invoices for your customers who prefer to not receive their
information on paper.
Complete security and redundancy
Mitigate risk and support business continuity with access to multiple facilities across
the U.S. located in Charlotte, North Carolina; Tempe, Arizona; and Shoreview,
Minnesota. Our print sites have fully redundant connections and servers, and adhere
to stringent security and disaster recovery policies so you can be confident in our
handling of your sensitive data and communication needs.
How it works
.
Wells Fargo Bank, N.A.
35
WellsOne Commercial card program
One card and one workflow
As an alternative to your current Business Elite credit card, we also offer the WellsOne®
Commercial Card, where you can leverage our solution to streamline expense management
and increase process efficiency. You can consolidate any combination of purchasing, travel
and entertainment, fleet, and accounts payable spend under one program.
Because your expenses are consolidated, you have access to robust, comprehensive
information for smart decision making. You gain significant savings in time, transaction
processing costs, and internal resources required to support the program. A single card
platform integrates disparate processes and creates a solid foundation for future growth.
You’ll have peace of mind knowing you have a partner with the experience and knowledge to
make your program successful. Wells Fargo was the first provider to introduce a card
program that consolidates small dollar purchases.
Accepted almost everywhere
Wells Fargo is a dual issuer, with both Visa® and MasterCard® available for our commercial
card program. With both platforms boasting the highest global acceptance rates – more than
40 million merchants worldwide – your employees can make purchases almost everywhere
cards are accepted. We will help you determine which issuer best meets your needs.
Chip and PIN
All of our card programs are equipped with chip and PIN technology to support greater
acceptance and improve fraud protection. Chip and PIN cards have an embedded microchip
that cannot be copied as well as the traditional magnetic strip. As a result, you will have
greater acceptance and improved fraud protection.
Corporate liability: a best practice
Why are more organizations choosing corporate liability? Simply put, it’s because a
corporate liability program offers many efficiencies, including:



Avoiding increases in costs, losses, and risks
Increasing visibility of spending across the entire organization
Eliminating unnecessary burdens on employees
Corporate liability is considered a best practice in the card industry, and our program uses
this approach.
Online program management
For the lowest IT burden and the most flexibility, manage your program through our online
expense reporting system, which offers self-administration functionality and modular
components. You will not need to install additional hardware or software on your system.
You’ll be able to manage cards in real time, obtain comprehensive standard and custom
reports, customize transaction fields, and establish automatic, precise cost allocations. Our
system interfaces with many forms of technology for expense reporting. You can upload
Wells Fargo Bank, N.A.
36
expense data from the application to most ERP or treasury workstation platforms, which
eliminates any manual data entry to your general ledger.
Your employees can review and approve transactions, view receipts, input out-of-pocket
expenses, and reclassify line items to multiple cost centers. Because the reporting system is
entirely online, cardholders can begin reconciliation well before the end of the statement
cycle.
The online system is proprietary, developed and maintained by
Wells Fargo. Your feedback will be gathered and used to make regular enhancements.
Automate the payment of invoices
Like other entities, you may be dealing with budget cuts and the pressure to do more with
fewer resources. You can achieve significant time and cost savings by moving more of your
expenditures from paper-based processes to our commercial card. Moving a single
transaction to your commercial card can save an average of $90 in processing costs and
eliminate approximately eight days cycle time.1
When you authorize a payment, our accounts payable tool, AP Control, assigns a single-use
account number, then sends that number and the transaction details to the appropriate
merchant by secure email. An electronic transaction detail file is available so you can close
transactions within your back-end applications. Payments can be limited to an exact dollar
amount for added control and ease of reconciliation.
Integration with other electronic payment initiatives
Our accounts payable tool for commercial card, AP Control, is also fully integrated into our
Payment Manager® service. You can use this service to send us electronic payment files
directly from your treasury workstation, ERP, or accounts payable system. You can
consolidate multiple different payment types — check, ACH, wire transfer, and commercial
card transactions — in a single file. Upon receipt of the file, we separate payments by type
and process them accordingly, sending traditional or human-readable remittance
information to the payee.
Supplier Analysis & Onboarding
To maximize participation from your suppliers, our Supplier Analysis & Onboarding
program provides support with enrolling vendors that you pay directly with the card and
those that you opt to pay with our electronic payables tool.
We designed our Supplier Analysis & Onboarding program with the understanding that no
two supplier bases are the same. Your supplier enrollment team will perform a vendor match
against the Visa or MasterCard database to identify which of your suppliers currently accept
card payments.
The targeted group of suppliers identified by the analysis is provided to our Supplier
Enrollment team who will conduct an outreach campaign to convert these suppliers from
check to commercial card payments.
Wells Fargo Bank, N.A.
37
Mobile capabilities
Even if you’re away from your desk, you can quickly, easily, and securely handle critical tasks
that can’t wait until you return. Your program administrators can change credit limits and
view declined transactions in real time, saving time and providing greater convenience to
cardholders. Your cardholders can use smart phones to view balances and available credit
and enter out-of-pocket expenses as transactions occur, improving the accuracy of your
expense reports.
Cardholders can use their smart phones to capture receipt images and upload them to our
image archive. Cardholders will be able to receive text alerts when a transaction is completed
or when they are nearing their card limit.
Manage out-of-pocket expenses
You can track out-of-pocket expenses for your entire organization through our online
system. Cardholders and non-cardholders alike can input their out-of-pocket expenses and
request reimbursement, creating a one-stop expense reporting experience. Once out-ofpocket expenses are approved, we can process ACH credits directly to employees’ bank
accounts or create files for you to send to your ACH processor to issue the credits.
Manage receipts online
Cardholders can capture receipt images electronically and submit them to our archive by
email, fax, or mobile upload. You can view images of the receipts online along with the
cardholder’s expense report. This eliminates the need to send and track physical receipts.
Protect yourself from fraud
Fraud detection and prevention is one of our top priorities, and we are proud to have
attained a commercial card fraud rate that is nearly half the industry average.
We review our fraud rates internally and, through confidential discussions and
documentation, compare them with others in the commercial card industry. In 2015, 99.9%
of our commercial card transactions were not identified as fraudulent.
In 2014, Wells Fargo received the following Visa service quality performance awards in
regards to fighting fraud:



Highest Domestic Authorization Approval Rate
Highest International Authorization Approval Rate
Highest Chargeback Effectiveness Rate for Non-Fraud Reason Codes
Additionally, each card is supported by our sophisticated fraud detection program and
$100,000 in protection against employee misuse of the card.
Full implementation support
We approach implementation as a partnership. Because we recognize that any process
improvement using electronic payments and web-based technology requires a
knowledgeable partner, we don’t outsource any part of the implementation process. We
Wells Fargo Bank, N.A.
38
commit our own full-time resources and experienced members of our commercial card team
guide the design, installation, and rollout of your program.
Dedicated account manager
You have a dedicated account manager who is your primary point of contact for your
program and provides you with guidance and support on an ongoing basis. Your account
manager meets with you regularly to track program statistics and measure them against key
goals. In addition to reviews of benchmarking and program information, your account
manager will update you on industry developments and best practices that promote card
use.
Support available around the clock
Our WellsOne Service Center has locations in San Francisco, Salt Lake City, and WinstonSalem, and is available 24 hours a day, 7 days a week to provide day-to-day support to your
program administrators and cardholders. The service center is dedicated solely to servicing
our commercial card customers.
Notes
RPMG Research Corporation, 2012 Purchasing Card Benchmark Survey Results.
Image services
We offer images of paid items, deposited items, and returned items through three delivery
channels: online, in an image transmission, or on a disk.
Online
Image retrieval is available as part of our online system, which lets you view, print, and
download items. We can provide images through the following services:
Stops-Images-Search
Search for and retrieve images of any paid checks, deposits, debits, credits, or other items
posted to your account. Many images are available the same day we process them. All images
are available for seven years. Images are immediately available; we deliver older items to you
online within 24 hours of the request, although many items are available in as little as five
minutes.
Treasury Information Reporting
You can access paid, deposited, and returned check images from the Previous Day
Composite, Returned Items, Lockbox, and DDA Cycled Statement reports.
Desktop Deposit®
You can scan documents, and then view images — electronically — of items you deposited.
Returned Item Decisioning
You can view images of returned items for the previous 180 days.
Lockbox
Up to seven years of archived check images are available for access.
Wells Fargo Bank, N.A.
39
Image Positive Pay
View, print, and save images of positive pay exception items to assist in making pay or
return decisions.
Transmission
Image File Import provides a transmission on paid checks, electronically deposited items,
returned items, and wholesale and retail lockbox items.
Through our secure transmission platform, you can download files into your internal
archives or to our viewing software. During implementation, you’ll choose which format
(XML or PDF*) you want to use for your files.
*Not available for Retail Lockbox.
Direct payment
You can originate preauthorized debits to your customers’ accounts for recurring or other
customer-approved payments. You will benefit from reduced payment processing costs,
faster funds availability, improved collections, fewer return items, and enhanced customer
retention. Your customers benefit from convenience and the avoidance of late payment
penalties.
Process
The City will maintain an electronic billing database to initiate preauthorized payments.
After receiving written authorization, you initiate electronic debits to your customers’
checking or savings accounts using one of our ACH origination options. Amounts can be
fixed or variable, depending on the authorization. On your settlement date, we credit your
account for all payments, and the receiving bank posts individual debit transactions to your
customers’ accounts.
Wells Fargo Bank, N.A.
40
Deadline
Although you can send your direct debit files 24 hours a day, 7 days a week, we do have
established cutoff times for one- and two-day settlement.
Input method
One-day settlement
Two-day settlement
Direct transmission
6:00 p.m. PT
9:00 p.m. PT
Consolidated payables
transmission
5:30 p.m. PT
5:30 p.m. PT
Online
6:00 p.m. PT
6:00 p.m. PT
.
If you send a file after the established cutoff time, or with the effective date of a holiday or
weekend, we will process it on the next business day.
Wells Fargo Bank, N.A.
41
Cost proposal
This section should include the cost for services in Section D above and all
other general account and depository services. The City’s preference is to
utilize the balance-based method to cover the cost of banking fees.
All fees for services should be detailed line by line and should include fees for
supplies, transactions, handling items and exceptional matters. If the fee is not
disclosed for a service, the bank shall be deemed as providing the service for
free.
No Banking Fees of any type shall increase for a period of one (1) year from the
date of initiating any Agreement for Service with the bank. If any fee increases
without the express written consent of the City, the City shall have the option of
terminating the banking relationship, upon which the bank, upon request by
the City, shall immediately turn over to the City all funds on deposit, in any type
of account or instrument, without any penalty of any kind, or any delay of any
kind.
Please provide additional schedules, explanations, and information as needed
regarding fees, etc. The City of Fernley reserves the right to disregard
incomplete quotes.
Due to the specification and technical nature of certain products (E-Bill, E-Box, Receivables
Manager, and Print Services) we are not able to provide pricing during the RFP. Detailed
information is needed, not only to complete pricing, but to ensure that we can provide you
with a product and service that best fits your need. If you select to retain your business with
Wells Fargo we will do what is best for all parties to uncover the needs and specifications to
provide you the best options at the best possible price.
Please refer to the Appendix for pricing.
Upon award of business, Wells Fargo will negotiate and enter into mutually acceptable agreements with the City of Fernley,
NV in connection with the deposit and treasury management products and services requested under the RFP. Wells Fargo’s
right to negotiate all contract terms upon award of business will not be affected or diminished by any language in the RFP,
including language that purports to require specific comments (or to prohibit general exceptions) to the City of Fernley’s
contractual requirements or to bind Wells Fargo to the City of Fernley’s contractual requirements unless specifically
commented upon. Wells Fargo has included with its response copies of its account and service documentation for the deposit
and treasury management products and services requested in the RFP, which we would request serve as the starting point for
contract negotiations or be incorporated into any final agreement.
Wells Fargo Bank, N.A.
42
Appendix
Pricing .......................................................................................................................... Tab A
Disclosures ................................................................................................................... Tab B
Oct-16
Wells Fargo Treasury Management Pro Forma
Prepared For
City of Fernley
SERVICE DETAILS
WF
Code
AFP
Code
IAMTH
000230
RECOUPMENT MONTHLY
BALANCE & COMPENSATION INFORMATION Subtotal
22051
CK021
CK030
010000
010100
010410
CK161
CK197
CK131
CK141
CK062
CK064
CK061
34239
34235
34237
08052
001
002
22810
12906
12908
12900
Service Description
Unit Price
Volume
Service
Charges
0.12750
6,932
883.83
883.83
ACCOUNT MAINTENANCE-CHEXSTOR
DEBITS POSTED
CLIENT ANALYSIS STATEMENT-PAPER
GENERAL ACCOUNT SERVICES Subtotal
11.00000
0.08000
0.00000
1
18
1
11.00
1.44
0.00
12.44
100000
100048
100048
100048
100414
100414
100400
100410
100410
100410
100000
100220
100223
CASH DEPOSITED IN BRANCH/STORE
PER CHANG ORDER FEE IN BRANCH/STORE
ROLLED COIN ORDERED IN BRANCH/STORE
CASH ORDERED IN BRANCH/STORE
CEO RETURN ITEM RETRIEVAL-IMAGE
CEO RETURN ITEM SERVICE MTHLY BASE
RETURN ITEM - CHARGEBACK
CEO RETN ITEM SUBSCRIPTION OPT DETL
CEO RETN ITEM SUBSCRIPTION PER ACCT
CEO RETN ITEM SUBSCRIPTION PER ITEM
BRANCH/STORE/NIGHT DROP DEPOSIT
DEPOSITED CHECKS - ON US
DEPOSITED CHECKS
DEPOSITORY SERVICES Subtotal
0.00120
5.25000
0.15000
0.00130
3.00000
0.00000
5.00000
0.20000
25.00000
1.50000
1.00000
0.06000
0.08000
40,935
1
7
441
6
1
6
6
1
6
40
784
1,531
49.12
5.25
1.05
0.57
18.00
0.00
30.00
1.20
25.00
9.00
40.00
47.04
122.48
348.72
150500
150401
150310
151358
WF CHK CASHED FOR NONACCT HOLDER
POS PAY CHECK VERIFICATION CALL
POS PAY CHECKS WITH NO ISSUE RECORD
POSITIVE PAY MONTHLY BASE - BASIC
7.50000
10.00000
0.25000
10.00000
2
2
75
1
15.00
20.00
18.75
10.00
As of Dec 2016
Pro Forma
22202
27707
150100
150400
DDA CHECKS PAID
CEO SEARCH
PAPER DISBURSEMENT SERVICES Subtotal
0.09000
0.53000
244
2
21.96
1.06
86.77
DS322
12687
12061
12604
12430
12609
12684
12379
12694
12904
200310
209999
200020
200310
200301
200329
200310
200201
200100
200399
ARP PARTIAL RECONCILIATION - ITEM
ARP AGED ISSUE RECORDS ON FILE-ITEM
ARP MONTHLY BASE - PARTIAL
ARP OPTIONAL REPORTS
ARP OUTPUT - TRANSMISSION
ARP PAPER STATEMENT/REPORT DELIVERY
ARP PAPER STMT/REPORT MONTHLY BASE
ARP PART POSITIVE PAY ISSUE - ITEM
OUTGOING TRANSMISSION - PER ITEM
POSITIVE PAY EXCEPTIONS - BASIC
PAPER DISBURSEMENT RECON SERVICES Subtotal
0.04500
0.00650
42.00000
3.00000
11.00000
5.00000
10.00000
0.01500
0.01500
2.00000
244
714
1
1
1
1
1
155
252
75
10.98
4.64
42.00
3.00
11.00
5.00
10.00
2.33
3.78
150.00
242.73
CK018
34340
ES344
ES803
34377
ACH1D
ACHYD
ACH2D
34333
34335
34285
250201
250400
250202
250500
250000
250102
250102
250102
251050
251053
250703
ELECTRONIC CREDITS POSTED
ACH CEO RETURN SUBSCRIPTION-ACCOUNT
ACH RECEIVED ITEM
ACH PAYMENTS ONLINE BATCH RELEASE
ACH PAYMENTS BASE FEE
ACH PAYMENTS ONE DAY ITEM
ACH PAYMENTS SAME DAY ITEM
ACH PAYMENTS TWO DAY ITEM
ACH CEO FRAUD FILTER REVIEW MO BASE
ACH CEO FRAUD FILTER REVIEW - ITEM
CEO ACH HYP ITM DET INQ - PER ITEM
GENERAL ACH SERVICES Subtotal
0.06000
10.00000
0.05000
2.50000
15.00000
0.06500
1.50000
0.04000
20.00000
7.50000
1.50000
37
2
53
4
1
286
2
142
1
7
1
2.22
20.00
2.65
10.00
15.00
18.59
3.00
5.68
20.00
52.50
1.50
151.14
ES139
350104
WIRE OUT DOMESTIC - CEO
WIRE & OTHER FUNDS TRANSFER SERVICE Subtotal
8.00000
1
8.00
8.00
34123
34100
34115
15017
4002ZZ
400000
400001
400003
CEO EVENT MESSAGING SERVICE - EMAIL
CEO PREV DAY SUBSCRIPTION MTHLYBASE
CEO PREVIOUS DAY ITEM LOADED
DESKTOP DEPOSIT MONTHLY BASE
INFORMATION SERVICES Subtotal
0.35000
25.00000
0.04500
35.00000
15
1
349
1
5.25
25.00
15.71
35.00
80.96
Two scanners will be provided to the City an no additional cost
Volumes based on Octoer 2016 analysis
As of Dec 2016
Pro Forma
Wells Fargo Merchant Services
Processing Proposal For:
City of Fernley
December 13, 2016
Presented by ROBERT G GATES
WFMS Business Sales Consultant
Phone: (760)931-3541
Email: [email protected]
This document is intended only for the use of the individual or entity to which it is addressed and may contain information that is
privileged, confidential and exempt from disclosure under applicable law. If the reader of this document is not the intended
recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that
any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this document in
error, please notify us immediately at 800-694-8423
Wells Fargo Merchant Services, L.L.C. ( '' WFMS '' ) - Pricing Terms for City of Fernley
Proposal Date :
12/13/2016
Sales Consultant: ROBERT G GATES
Credit Card Volume
Average Transaction Size
Number of Locations
Anticipated Interchange (11) Levels
MCC Code
American Express Industry Type
$3,000,000 Communications Method FRAME/INTERNET
$2000 Internet Gateway
FDI-WFPG
Interchange + Fees
1 Pricing Option
Internet 020 089/077/317/937
GOVERNMENT SERVICES, NOT
9399 MCC Code Description
ELSEWHERE
Other
Credit Card Processing Fees (1)
Interchange Plus the following fees :
0.2500% On Gross Visa®, MasterCard®, Discover® Network Card and
American Express® Sales
PIN Debit Processing Fees
NOT APPLICABLE
Applicable Fee Schedules(10):
Payment Networks Qualification Matrix https://www.wellsfargo.com/biz/interchangeplus
Payment Networks Pass-Through Fees https://wellsfargo.com/biz/merchantpassthroughfees
Wells Fargo Fixed Acquirer Network Fee for Visa® Accepting Merchants https://wellsfargo.com/visanetworkfee
Fee schedules are updated periodically. To obtain the current applicable fee schedules, please refer to the URLs above for more information. Additional schedules apply if
your Pricing Option is Fixed (Non-Qual Fees). If you do not have internet access, please contact your Merchant Card Representative and request that a copy of the applicable
fee schedules be mailed or faxed to you.
As noted in your Merchant Agreement, Payment Networks change their rates/fees from time to time. They are likely to revise rates/fees on 4/22/2017. To learn more about
impacts to fee schedules resulting from Payment Network changes, please visit the URLs above or request an updated schedule.
Other Processing Fees
Set-Up Fee
Monthly Minimum Processing Fee(9)
Chargeback Fee (2)
Monthly Service Fee (per location)
Clover™ Services Fee (per Device ID) (14)
Voice Authorization Fee
Annual Fee
Authorization/EDC Fee - Visa (Credit and Non-PIN Debit) (3)
Authorization/EDC Fee - MasterCard® (Credit and Non-PIN Debit)(3)
Authorization/EDC Fee - Discover® (Credit and Non-PIN Debit)(3)
Authorization/EDC Fee – American Express (Credit and Prepaid) (3)
Interchange Clearing Fee (12)
Applies to Visa, MasterCard, Discover Network Card (Credit and Non-PIN
Debit) and American Express (Credit and Prepaid)
APP1707 File #: 1837601
$0.00
$0.00
$25.00
$35.00
N/A
$0.75
$0.00
$0.000
$0.000
$0.000
$0.000
one time fee per location
per month
per chargeback
per month
per attempt
per location
per attempt
per attempt
per attempt
per attempt
0.99% on gross sales volume
Page 1 of 2
Annual Compliance Support Fee (5)
$0.00 per location
PCI Compliance Service Program Fee (8)
$0.00 per month, per location
$25.00 per month, per location
$0.00 One time fee
$0.050 per attempt
$2.000 per attempt
Non-validation PCI Compliance Fee (8)
Equipment Installation Fee
Electronic Address Verification Service Fee
Voice (Manual) Address Verification Fee
Card Imprinter Option
# of imprinters
Rush Shipping
Foreign Handling Fee (on Visa/MasterCard foreign card transactions)
N/A
$ 0.00
0.20% on foreign card sales
$0.220 per attempt
Non Bank Card Authorization (6)
Applies only to American Express EDC and Discover EDC
Non Bank Card Capture Fee
Applies only to American Express EDC and Discover EDC
$0.030 per attempt
Statement Billing Fee (Paper Statement) (7)
Terminal Reprogramming Fee (Terminal)
# of Terminals: 0
Terminal Reprogramming Fee (Integrated Terminal) # of Terminals: 0
# of PIN Pads: 0
Security Swap Fee for PIN Debit
$10.00 per month
$0.00 One time fee
$0.00 One time fee
$0.00 One time fee
Processing Solutions
Type
Other Gateways
Quantity
1
Financing Method
Total w/o TAX
CUSTOMER OWNED
$0.00
(1) Clients may elect to participate in the Discover Network Card program or the Discover EDC program, but not both. Under the “Discover Network
Card program,” Clients receive all Discover-related authorization, processing and settlement services from WFMS. Under the “Discover EDC
program,” Clients enter into a direct agreement with Discover, and WFMS provides only authorization and capture services related to Discover Network
Cards. Clients may also elect to participate in the American Express program or the American Express EDC program, but not both. Under the
“American Express program,” Clients receive all American Express-related authorization, processing and settlement services from WFMS. Under the
“American Express EDC program,” Clients enter into a direct agreement with American Express, and WFMS provides only authorization and capture
services related to American Express Cards. In all cases, any services provided by WFMS for Discover and American Express transactions are subject
to the terms of Client’s Agreement with WFMS.
(2) Client acknowledges and understands that an authorization only indicates the availability of the Cardholder's credit at the time the authorization is
requested. It does not warrant that the person presenting the card is the rightful Cardholder, nor is it an unconditional promise or guarantee that you
will not be subject to a chargeback or debit.
(3) Authorization/EDC Fee applies to all Visa, MasterCard, Discover Network Card and American Express approvals (pre-authorizations,
authorizations and authorization reversals), denials, batch inquiries, batch entry transactions and includes any transaction fees and capture fees. This
fee does not apply to Discover EDC and American Express EDC.
(5) The Annual Compliance Fee will be assessed and deducted from Client's Settlement Account at each anniversary date after the effective date.
(6) Non Bank Card Authorization Fee applies to all approvals (pre-authorizations, authorizations and authorization reversals), denials, batch inquiries
and batch entry transactions.
(7) The monthly Statement Billing Fee can be waived if Client elects to access the monthly statement online instead of receiving a paper copy by mail.
After Business Track access has been activated, please contact Customer Service at 1-800-451-5817 to request that paper statements no longer be
mailed. If Business Track access is terminated by Client or as a result of inactivity, paper statements will be reinstated with the applicable monthly
Statement Billing Fee. Enroll anytime at businesstrack.com.
APP1707 File #: 1837601
Page 2 of 2
(8) The monthly PCI Compliance Service Program Fee and Non-validation PCI Compliance Fee are part of the mandatory PCI Compliance Service
Program. These fees apply to Level 4 Clients who utilize a gateway or value added reseller (VAR). The program includes access to TrustKeeper, a
Trustwave PCI Compliance solution to help Client comply with the Payment Card Industry Data Security Standards (PCI DSS) requirements. Clients
are required to register and complete a PCI DSS certification process by visiting https://pci.trustwave.com/wellsfargo. If Client does not comply or fails
the PCI DSS certification process, Client will be charged a monthly Non-validation PCI Compliance Fee until the account becomes compliant.
(9) If the total discount fee for Visa, MasterCard, Discover Network Card and American Express transactions in a given month is less than the Monthly
Minimum Processing Fee, then in addition to the total discount fee Client will be charged an amount equal to the Monthly Minimum Processing Fee
minus the total discount fee.
(10) Dues, assessments and any applicable pass-through fees are disclosed in the schedules referenced under the “Applicable Fee Schedules” section and
the related footnote.
(11) American Express charges Program Pricing fees and not Interchange, and these fees are subject to change.
(12) The Interchange Clearing Fee (ICF) will be charged on transactions that may be considered higher risk and/or are processed at a higher expense level.
These types of transactions can be identified on Client’s Payment Networks Qualification Matrix by looking at the “ICF applies” column. If the
interchange program level has been identified by a “YES” in this column, then the ICF will apply to that type of transaction.
(14) If Client purchases or leases the Clover Mobile and/or the Clover Mini device(s) and does not have a Clover Station on the same merchant account
number, then the Clover Services Fee does not apply and will not be charged. If Client purchases or leases the Clover Mobile and/or the Clover Mini
device(s) with the Clover Station(s) or already has the Clover Station(s) on the same merchant account number, then the Clover Services Fee will apply
only to the Clover Station(s).
If Client does not follow proper authorization procedures, a $50 chargeback handling fee will be assessed on MasterCard transactions.
American Express may charge Client an excessive disputes fee in the amount of $5 for each Disputed Charge if Client is in American Express'
Immediate Chargeback Program or $15 for each Disputed Charge if Client is not in the Immediate Chargeback Program.
Client is responsible for any charges assessed by outside third parties that are not disclosed on the proposal. To the extent that this pricing proposal
includes pricing for third party products and services, WFMS disclaims legal liability and responsibility for said products and services. Client's
agreement with the third party provider shall govern Client's relationship with the third party provider. In the event that WFMS is billed for the third
party's services, Client will reimburse WFMS for such services.
Client acknowledges and understands that WFMS shall have no responsibility or liability for any third party hardware or software procured and used by
Client. To the extent Client has any issues, concerns or liability related to such hardware or software, Client must deal directly with the third party
provider from whom Client procured the hardware or software. In no event will WFMS be responsible for any indirect, incidental or consequential
damages that Client may incur as a result of using any third party hardware or software.
WFMS proposal and associated pricing is based on the information provided. Any difference to our stated understanding may affect the proposed
pricing. Without a signed agreement, this proposal expires 60 days from the proposal date stated above.
See Section 41.3 of the Program Guide for early termination fees.
Rounding. In the event the amount being billed to Client for any line item on this pricing proposal includes a total ending in less than a full cent,
WFMS will either round such amount up or down to the nearest cent.
Fees for supplies, shipping, handling and applicable sales tax may apply and are subject to change without notice. Additional information is available
upon request.
Proposed Services
City of Fernley
Service Description
Unit Price
Wells Tax
CEO WELLSTAX PAYMENT
CEO WELLSTAX PAYMENT - PREMIUM
CEO WELLSTAX SUBSCRIPTION PER ACCT
WELLSTAX QUARTERLY STATEMENT
WELLSTAX RECEIPT
2.50000
6.00000
6.00000
10.00000
2.50000
WELLSTAX ACCESS CODE SET UP
10.00000
Lockbox
WLBX TRANSMISSION MONTHLY BASE
WLBX ONLINE DECISION MONTHLY BASE
WLBX MONTHLY BASE
WLBX REMIT PROCESSED CASH
WLBX REMIT PROCESSED EXPR MAIL
WLBX REMIT PROCESS CREDIT CARD
WLBX MICR DATA CAPTURE PER LINE
WLBX CORRESPONDENCE / REJECTS
WLBX STANDARD ITEM PROCESSED
WLBX ONLINE DEC EXCEPTIONS POST
WLBX ONLINE DECISION ITEMS REJECT
WLBX DOCUMENT SCANNED
WLBX 7 YR B/W IMAGE ARCHIVE
WLBX VALUE ADDED KEYING
WLBX PKG US MAIL DELIVERY
WLBX DAILY DEPOSIT CUT
WTLBX MICR DATA CAPTURE
WHOLESALE LBX CHECKS DEPOSITED
220.00000
150.00000
190.00000
10.00000
2.25000
1.50000
0.15000
0.65000
0.50000
0.25000
2.50000
0.07500
0.03500
0.02000
2.50000
2.00000
0.13000
0.17000
Lockbox Setup
WLBX SET UP
WLBX PROGRAMMING
135.00000
225.00000
Lockbox Annual Fees
WLBX CALLER BOX/ANNUAL MAINT
1.05000
Intraday Reporting
CEO INTRADAY ITEM VIEWED
CEO INTRADAY SUBSCRIPTION MTHLYBASE
0.20000
40.00000
Wires
WIRE DRAWDOWN - CEO
WIRE IN - DOMESTIC
WIRE IN DRAWDOWN- DOMESTIC
WIRE BOOK TRANSFER - CEO
WIRE IN REPAIR SURCHARGE
WIRE INVESTIGATION
WIRE OUT - RETURNED TO ORIGINATOR
WIRE OUT REPAIR SURCHARGE
Branch Wires-Domestic
10.00000
4.20000
22.00000
8.00000
9.00000
30.00000
30.00000
9.00000
30.00000
Cash Vault
CASH VAULT DEPOSIT CASH AND CHECK
CV CASH ONLY OR CHECK ONLY DEPOSIT
CEO RETURN ITEM RETRIEVAL-IMAGE
CEO RETURN ITEM SERVICE MTHLY BASE
RETURN ITEM - CHARGEBACK
CEO RETN ITEM SUBSCRIPTION OPT DETL
CEO RETN ITEM SUBSCRIPTION PER ACCT
CEO RETN ITEM SUBSCRIPTION PER ITEM
SMART DECISION ELEC CHECK ACH ONUS
SMART DECISION ELEC CHK ACH TRANSIT
CASH VAULT CASH ORDERS-CEO
CASH VAULT COIN DEP-SUBJ TO COUNT
CASH VAULT COIN FURNISHED - ROLLED
CASH VAULT CURRENCY FURN-NONSTD
CASH VAULT CURRENCY FURNISHED
CASH VAULT CURRENCY/COIN DEPOSITED
CASH VAULT DEPOSIT ADJUSTMENT
CASH VAULT MONTHLY BASE
MISCELLANEOUS CREDITS POSTED
Wells Fargo requires additional information from the City of Fernley regarding
product volumes for proposed services
0.75000
0.75000
3.00000
0.00000
5.00000
0.20000
30.00000
1.50000
0.12000
0.12000
4.00000
12.00000
0.12000
0.00160
0.00130
0.00090
7.50000
35.00000
0.75000
Municipal Advisor RFP Disclosure
This proposal is submitted in response to your Request for Proposals dated December 1,
2016. The contents of this proposal and any subsequent discussions between us, including
any and all information and analysis with respect to product is provided to you in reliance
upon your compliance with the guidance of the staff of the SEC’s office of Municipal
Securities in order for a request for proposal to be consistent with the exemption for
responses to requests for proposals or qualifications provided under the municipal advisor
rules (the “Muni Advisor Rules”) of the Securities and Exchange Commission (the “SEC”)
(240 CFR 15Ba1-1 et seq.).
In submitting this proposal (a) Wells Fargo Bank, N.A. (“Wells Fargo”) is not acting as an
advisor to the City of Fernley (“you”) and does not owe a fiduciary duty pursuant to Section
15B of the Securities Exchange Act of 1934 to you with respect to the information and
material contained in this proposal; (b) Wells Fargo is acting for its own interests; and (c)
you should discuss any information and material contained in this proposal with any and all
internal or external advisors and experts that you deem appropriate before acting on this
information or material.