Meeting Place and Information
One way in
Welcoming refugees
Norrköping
26 January 2017 at 10.30-12.00
2017 • Sida 1
Meeting Place and information
Agenda
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Information about the assignment
Results and pros
Questions
Guided tour
2017 • Sida 2
Meeting Place and information
60 million people seeking
refuge
2017 • Sida 3
Meeting Place and information
Meeting place and information
2017 • Sida 4
Meeting Place and information
Mission
• The Swedish Migration Agency
• Consider applications from people who want
to take up permanent residence in Sweden,
visit, seek protection from persecution or get
Swedish citizenship.
• Commissioned by parliament and
government
2017 • Sida 5
Meeting Place and information
Mission
• Sweden's Public Employment
Agency.
• Provides employment services to
both jobseekers and employers,
prioritising those who are furthest
removed from the labour market.
• Introduction benefits
• Commissioned by parliament and
government
2017 • Sida 6
Meeting Place and information
Mission
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Swedish Tax Agency
Moving to Sweden
Apply for Swedish Identity Card
This can be done by visiting one the
Service offices (servicekontor).
• Commissioned by parliament and
government
2017 • Sida 7
Meeting Place and information
Mission
• Social insurance agency
• Responsible for benefits, compensation and
allowances for families with children, as well as
people with disabilities or illnesses.
• Commissioned by parliament and government
2017 • Sida 8
Meeting Place and information
Mission
• The Swedish Pensions Agency
• Manages and pays out the national retirement
pension
• Commissioned by parliament and government
2017 • Sida 9
Meeting Place and information
Mission
• Municipalities
– Sweden is divided into 290 municipalities and 20 county
councils/regions
– Responsible for a large share of public financed
services. For example Childcare and preschools,
Primary and secondary education, Care of the elderly
and disabled.
• The Swedish Association of Local Authorities and Regions,
SALAR
– All of Sweden's municipalities are members of SALAR.
SALAR represents and acts on their initiative.
– Is both an employers' organisation and an organisation
that represents and advocates for local government in
Sweden.
2017 • Sida 10
Meeting Place and information
Service Office
• The Service Office is a cooperation
between three agencies
• At the Service Office the citizens can
meet our employees and get help with
questions concerning pension, taxes
and/or social insurance.
2017 • Sida 11
Meeting Place and information
Government assignment
The Aim
• Simplify the immigrants’ contacts
with the authorities
• Improve the efficiency for each
agency working with the immigrants
• ”One door to the Swedish society”
2017 • Sida 12
Meeting Place and information
Target group
Family
member
Residence
permit
Introduction
benefit
2017 • Sida 13
Meeting Place and information
?
?
2017 • Sida 14
Meeting Place and information
2017 • Sida 15
Meeting Place and information
Reality within the project
2017 • Sida 16
New ways of
working
Simplified process
for immigrants and
agencies
Meeting Place and information
The way of working
• Track 1
• Checklist
• Interpreters
2017 • Sida 17
Meeting Place and information
Track 1
Information of
residence
permit
2017 • Sida 18
Notification of
moving to
Sweden,
applications for
ID and benefits
Registration to
the introdution
programme
Application for
financial
support,
swedish for
immigrants and
childcare
Meeting Place and information
Checklist
• This checklist has been produced in collaboration with the parties
in the project
• The purpose of the checklist is to clarify and make contact easier
between the immigrant, the various government agencies, and the
municipality.
2017 • Sida 19
Meeting Place and information
Interpreters
• An enabler for the immigrant to understand all information
• Every agency has it´s own contract with the interpreters
• Presently, each agency reserve one interpreter for each client
2017 • Sida 20
Meeting Place and information
Meeting Places 2015-2016
Ljusdal
Gävle
Norrköping
Växjö
Helsingborg
2017 • Sida 21
Meeting Place and information
Meeting Places 2017
Existing:
New*:
1. Norrköping (FK)
2. Ljusdal (FK)
3. Gävle (FK)
4. Växjö (FK)
5. Helsingborg (FK)
6. Hallunda (FK)
7. Spånga (AF)
8. Göteborg (SKV)
9. Malmö (SKV)
10. Västerås (FK)
11. Örebro (FK)
12. Östersund (SKV)
13. Sundsvall (SKV)
14. Karlstad (FK)
15. Uppsala (SKV)
16. Eskilstuna (SKV)
17. Jönköping (SKV)
18. Kalmar (SKV)
19. Halmstad (FK)
20. Södertälje (SKV)
21. Borlänge (SKV)
22. Borås (SKV)
23. Luleå (FK)
24. Skellefteå (FK)
25. Karlskrona (FK)
26. Trollhättan (SKV)
27. Kristianstad (FK)
(XX)=Head of the office
*=Preliminary listing
2017 • Sida 22
23
24
12
13
2
10
3
21
14
15
16
7
6
20
11
1
8
26
22 17
4
18
19
5
9
27
25
Meeting Place and information
Project outcome and results 20152016
2017 • Sida 23
Meeting Place and information
Customer Survey among immigrants
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Positive experience of cooperation
More control of their situation
The Checklist minimizes risks and creates a better flow
Service office has an important function
The initial lead-time for a client has decreased from 3-4 weeks to four
hours.
2017 • Sida 24
Meeting Place and information
Employee experience
• Fewer referrals between the agencies
• More completed cases
• Increased understanding of the immigrants introduction process
2017 • Sida 25
Meeting Place and information
Challenges
• Interpreter contract
• Cooperation between 5 governmental agencies
and municipalities
• Local conditions
2017 • Sida 26
Meeting Place and information
Success factors
• Focus on ”customer journey”
• To work together and have a common approach to the immigrants.
• All agencies have a common starting point, understanding of the
problem and of the assignment.
• The Checklist
• Interpreters
• Focus on increasing competence among the employees and
understanding of the big picture.
2017 • Sida 27
Meeting Place and information
2017 • Sida 28
Meeting Place and information