1. CONTEXT
2. MOONSHOT
3. DIGITAL TRANSFORMATION
4. PROOF OF THE PUDDING
5. OUTLOOK
1. CONTEXT
• Changing customer
expectations
• Budget cuts
• Many challenges:
fundamental and operational
2. MOONSHOT
• Increase organisational efficiency and
transparancy
• Save taxpayers’ money
• Ensure that government services are
future proof
• What if … government would inspire
people?
3. DIGITAL
TRANSFORMATION
• 75 % digital customer journeys by
2020
• Digital vault
• E-ID
4. PROOF OF THE
PUDDING
4.1 CENTRAL PURCHASING
Goal = Efficiency, harmonisation,
transparency
Means = Pcloud, innovative tendering, Eprocurement as a standard
4.2 PERSOPOINT
Goal = Harmonisation of payroll services
Means = Digital service platform, LCMmodel, process optimisation
4.3 SUSTAINABLE HR BALANCE
Goal = Transparant and objective data
Means = Digital service platform, shared
language and service
4.4 PEOPLE & SKILLS
Goal = Improve internal mobility, future fit
civil servants
Means = Digital academy, digital skills, Ilab, BeBadges, inhouse training catalogue
4.5 I-LAB
• Rapid prototyping
• Build with – not for & smart-mob
organizing
• Creative commons
4.6 BEBADGES
• Digital platform offered by SELOR
• Skills / training certificates and personal
portfolio
• Multiple-layered value add
• Government as an incubator
5. OUTLOOK
•
•
•
•
Be ambitious
Be agile
Be the change
Be an example