Polycom delivers crystal clear communication
to the Spanish Ministry of Defence
Communication and collaboration are key for the prevention and management of any crisis
situation. Spain’s Ministry of Defence is well aware of this. That is why all units of Spain’s
Armed Forces (FAS in Spanish), Military Headquarters and NATO meet face to face every day
to prepare for the unexpected. Every morning this meeting takes place using Polycom unified
collaboration solutions.
Security is top priority not only for this meeting, but for all meetings at the Defence
Headquarters (EMAD in Spanish). Secured lines managed with Polycom firewall transversal and
security enable a trusted route for these internal and external communications.
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Results and Benefits
• Delivers clear communication
• Improves knowledge sharing
• Improves collaboration
Quality is of high importance; the connection needs to work every time, without fail, and the
Ministry of Defence depends on their Polycom infrastructure and endpoints to deliver the
highest quality of image and audio. The Polycom® RealPresence® Platform is used every day for
Spain’s Defence Headquarters to empower the disparate troops, to improve national security,
to provide access to healthcare, to create and deliver distance learning, or to facilitate court
process to minimise economical costs.
Video collaboration is integrated in all communications at the EMAD. The Polycom RealPresence
Platform is used every day to empower troops stationed on missions, improve national security,
improve health services, create and deliver distance learning, facilitate court processes and
minimise costs. Here are a few examples:
• Communication with Military ships—Satellite communications are in place between the ship
and the EMAD. Healthcare can be delivered to the soldiers via video conference. There is a
general practitioner on board, who can see to most of the soldiers’ needs. But if necessary,
they are able to connect to a specialist at the military hospital and an examination can be
performed via video.
• Court testimony—Soldiers who need to deliver testimony can do so from any location without
having to travel.
• Addressing the troops—Twice a year, on October 12th, Spain’s National Day, and Christmas
Eve, the Prime Minister of Spain and other leaders address all soldiers serving around the
world to thank them for their service.
“Visual communication is often
mission critical. Our ability to
evaluate a situation, synchronise
efforts and develop a plan will
save lives in an emergency
situation. This is why we have
Polycom solutions: to deliver
crystal clear communications,
allowing the soldiers to focus on
the crisis.”
- Lieutenant Colonel R. Pérez,
EMAD’s officer
CUSTOMER SUCCESS STORY Spanish Ministry of Defence
Lieutenant Colonel R. Pérez, EMAD’s officer who works on the technical
part of the project, tells us about the importance of the communications
platform. “We started with visual communications back in 1995.
Today, we have daily calls scheduled, connecting any detachment to
anywhere in the world. 80% of all calls are scheduled, and the rest
are ad hoc. Approximately 75% are multi-point, involving a minimum of
three sites.” His team monitors and manages the network, and ensures
it is fully operational at all times.
For FAS’s Head of Information Systems and Telecommunications
Officer, choosing Polycom was based on three criteria. The first was
the stability of the solution: “We cannot fail. We cannot lose the ability
to connect, each communication is critical.” The second was the
interoperability and bandwidth requirements of Polycom: “Polycom can
connect to any solution, and demands less bandwidth than others. It’s
important when you connect to ships via satellite for example.” And
third was the fact that NATO has chosen Polycom. “For us, knowing that
NATO chose Polycom was a valid reason for us to do the same.”
The Ministry of Defence can accelerate decision making, as information
is exchanged efficiently and securely. With their Polycom Solutions,
communications and coordination between organisations have
improved. Polycom solutions are installed in the emergency crisis
management rooms, one of which is on the Prime Minister’s aeroplane.
New applications are found regularly.
“Visual communication is often mission critical,” confirms the officer.
“Our ability to evaluate a situation, synchronise efforts and develop
a plan will save lives in an emergency situation. This is why we have
Polycom solutions: to deliver crystal clear communications, allowing the
soldiers to focus on the crisis.”
Polycom, Inc.
1.800.POLYCOM
www.polycom.com
Polycom Asia Pacific Pte Ltd
+65 6389 9200
www.polycom.com.sg
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