How to add WhatsApp to your
hotel engagement strategy
So how do we fit WhatsApp into an already robust
engagement strategy? At Guestfolio, we’ve identified that
using a platform like WhatsApp can help hoteliers maintain
the digital conversation with their guests using mediums that
are targeted and work well for them. WhatsApp’s reach is
beyond huge, and we’re ready to start leveraging that for our
clients.
Using WhatsApp to
communicate with
guests
Throughout this e-book, we
highlight different ways that
emails can be used to engage
your guests with WhatsApp.
Each email can be targeted to
specific guests, automated,
branded and sent at the
timing of your choice. Let us
know if you’d like to add the
emails to your Guestfolio
account or sign up for
Guestfolio using the buttons
throughout.
PRE-ARRIVAL
ENGAGEMENT
Pre-arrival with
WhatsApp
• Share the hotel’s WhatsApp
number, encourage them to
add you as a contact* and allow
guests to communicate with
the hotel and make requests
prior to arrival
• Open up the dialogue between
the hotel and the guest before
they arrive
If you need help with transportation or dinner on your first night, please let us
know. Our WhatsApp details are below so feel free to get in touch. We’d love to
hear from you! Simply follow the instructions below and send us a message.
If you’d prefer, take a look at our suggestions for activities, dining and
transportation options in your personal Guestfolio Mobile Concierge. We can't
wait to see you.
Add to your account
Download WhatsApp
Request a demo
*We encourage hoteliers to include instructions on their email informing the guest of how to
download WhatsApp, add the hotel as a contact an then communicate via the app. This is
demonstrated on the adjacent email.
Add us to your contacts
+1 604 932 2510
Send us your requests
via WhatsApp
Check-in with
WhatsApp
• Invite the guests to check-in
with WhatsApp and share
arrival times and transportation
details with the hotel
Your stay is almost here and we can’t wait to welcome you in just three days time. If you’d like to
check-in prior to arrival or if you’d like help with transportation on your first night, you can let us
know via WhatsApp. Click below to message us.
To help you get acquainted with the local area and to share our local knowledge, we’ve assembled
some of our top suggestions in your Guestfolio Mobile Concierge, be sure to check it out too!
Check-in with WhatsApp
Add us to your contacts and let us know
when you’re arriving via WhatsApp.
Simply send us a message and we’ll get
back to you right away!
+1 604 932 2510
Add to your account
Request a demo
We look forward to welcoming you personally,
Hotel Sample
Reservations Team
IN HOUSE
Engage in house with
WhatsApp
• Is there something the hotel can
help the guest with during their
stay?
• Allow for direct concierge-guest
communication
• Allow the guest to make
requests for their room directly
with housekeeping or the front
desk
We’re so happy to welcome you to Hotel Sample, we hope you enjoy your stay. If there’s
anything you need while you’re here, of course feel free to let us know at the Front Desk
or if you’d prefer, you can reach us via WhatsApp. We’re happy to take requests, provide
room service and answer any questions you may have via WhatsApp.
Get in touch with WhatsApp
Anything extra that you need during your
stay? We are always available via WhatsApp.
Add us to your contacts and send us a
message!
+1 604 932 2510
Add to your account
Thanks again, we hope you enjoy your stay.
Request a demo
Hotel Sample
Reservations Team
POST-STAY
Drive direct bookings
with WhatsApp
• Inform the guest that if they were
to return, they could book direct
with the hotel via WhatsApp
• A seamless way for a guest to
confirm and communicate
directly with the hotel
• Drive direct bookings by keeping
the guest engaged with the hotel,
not third parties
Add to your account
Request a demo
If you’d like to add WhatsApp to your hotel
engagement strategy let us know via the options below.
SIGN UP WITH
GUESTFOLIO
ADD A WHATSAPP EMAIL
TO YOUR ACCOUNT