FCT I LLC
LLC simplifies mortgage process
workflow and saves time
for law firm Torry Lewis Abells LLP
Torry Lewis Abells LLP is an established law firm
located in Lethbridge, Alberta. The firm has a range of
practice areas including real estate.
Challenges
The mortgage application process for Torry Lewis Abells is very time consuming.
Forms must be faxed back and forth for approvals. Any amendments to a file,
which are not uncommon, must also be faxed between the two parties. If there are
questions that need to be answered immediately, tracking down the correct lender
contact can be difficult, delaying the completion of a file and extending the wait for
anxious clients.
“The process hasn’t changed a lot over the years,” says Ian Zadeiks, a partner
with Torry Lewis Abells. “It would be nice to make it more efficient, but not if it’s
difficult for staff to learn new procedures or tools.”
LLC Solution
In 2009, Torry Lewis Abells began using a solution called LLC from FCT. LLC
is a secure, easy-to-use, webbased solution which simplifies the instructing,
processing, document management and reporting of mortgages between
lawyers/notaries and lenders. Documents are managed online in real time in a
centralized location for users.
“We have used other software solutions, but nothing like LLC,” says Les
Lencucha, a legal assistant with Torry Lewis Abells. “As soon as we began using
LLC, it reduced the time we spent on each file significantly. The interface and
process are very well designed and the system is simple to learn.
CASE STUDY
Why Torry Lewis Abells LLP prefers
to use LLC
u Central storage of documents and
communications saves time
u Contacting lenders is faster through
built-in “Notes” section
u No cost for lawyers/notaries to use LLC
Executive Summary
Challenges
u Communicating with lenders is
time-consuming
u Faxing and storing documents is
not efficient
LLC Solution
Secure, easy-to-use web-based
solution
uWorks with popular software programs
uOnline “Notes” feature improves
communications between lawyers and
lenders
u
Results
LLC was easy to learn
uWorkflow process with lender
improved
uAverage time spent on a file has been
reduced by around 30 minutes
u
LLC is an easy-to-use web-based solution, transforming the mortgage process
from a series of stops and starts into an integrated and dynamic workflow. LLC
offers robust document management services and enhanced reporting capabilities
to connect lawyers and lenders more efficiently.
Notes Section in Portal
LLC’s “Notes” feature
enables lawyers and lenders
to communicate with one
another in realtime, making
communications more
efficient. The “Notes” section
also stores and saves a history
of the communications
between the lender and
the lawyer, allowing both
parties to retrieve important
information quickly.
FCT I LLC
Results
LLC has significantly reduced the time it takes Torry Lewis Abells to process mortgage
files. “I would say it saves me at least 30 minutes on the average file,” Lencucha
says. “There’s no question LLC makes my job much easier.”
Lencucha appreciates the fact LLC stores all documents and communications in
one centralized location, making them simple to locate. “I don’t need to track
down paperbased files,” she says. “I can just log in to LLC and everything I need
is right there.”
Real-time communication
LLC keeps all documents relating to a file in one place making them easy to find and
retrieve. There is no need to print, sort and physically store paperwork, saving Torry
Lewis Abells time, space and storage equipment costs. The documents are available
through LLC’s secure web portal 24 hours a day, seven days a week, 365 days a year.
As soon as documents from a lender are ready for Torry Lewis Abells, an e-mail
is sent to the firm allowing Lencucha to begin working on the new documents
immediately. “It’s a wonderful system,” she says. “Storing the documents is so much
more efficient and we receive notification of new files and amendments much more
quickly than before.”
Consistent workflow
Lencucha no longer needs to worry about tracking down lender representatives –
a process that often consumed a lot of time because of complex phone systems.
LLC’s built-in “Notes” section allows her to communicate immediately with a lender
representative and if the representative is away from the desk, Lencucha can leave
a message in the “Notes” section, which will generate an e-mail notification to the
lender representative.
“In the past it could take a long time to track down someone at the lender,” she
explains. “The phone systems are so complex it can take up to 20 minutes to
navigate to find the right person.”
Conclusion
LLC has reduced the amount of time it takes Torry Lewis Abells to complete
the mortgage application process, while simplifying the storage and
retrieval of files and improving lawyer-lender communication.
“I’d recommend LLC to other law firms,” Lencucha says. “It has made my
job simpler. It would be great if more lenders were using the system so
we could process all of our files this way.”
Ready to enroll? It’s fast, easy and no obligation.
just click here or call:
1.877.929.0990 • www.fct.ca
Thank you for choosing FCT!
Services by First Canadian Title Company Limited. The services company does not provide
insurance products. Some products/services may vary by province. Products/services offered are
subject to change without notice.
® LLC is a registered trademark of First American Financial Corporation
“ I would say it saves me
at least 30 minutes on
the average file.
There’s no question LLC
makes my job much
easier.
”
– Les Lencucha