Introduction to Business Travel Practices –
Sample Questions
1
Which one of the following is a reason why people travel on business?
a
b
c
d
2
Which one of the following is a role of the Guild of Travel Management
Companies?
a
b
c
d
3
Ticket delivery schedules.
Permitted class of travel.
Bank account details.
Personal telephone numbers.
Which one of the following is not a use of information technology used in
business travel?
a
b
c
d
5
Training travel personnel.
Booking airline reservations.
Negotiating rail fares.
Appointing travel personnel.
Which one of the following is included in a corporate travel policy?
a
b
c
d
4
Visit tourist attractions.
Purchase souvenirs.
Meet their customers.
See family members.
Communicating with suppliers.
Preparing Organisational procedures.
Maintaining cost effective service.
Checking clients’ bank balances.
Which one of the following is a GDS (Global Distribution System) available to
business Travel Management Companies?
a
b
c
d
Da Vinci.
Galileo.
Saturn.
Pluto.
6
Which one of the following is not a function of a GDS (Global
Distribution System)?
a
b
c
d
7
Which one of the following methods of communication is used most by
business Travel Management Companies when contacting business
travellers?
a
b
c
d
8
Telephone.
Email.
Facsimile.
Intranet.
The main reason why client information stored on a computer must be
kept secure is to
a
b
c
d
9
Checking train times.
Issuing airline tickets.
Making hotel reservations.
Booking concert tickets.
protect information from being copied
comply with the Data Protection Act
protect personal details from fraud
comply with organisational procedures.
Using the exhibit provided, which one of the following letters represents
Luxor?
a
b
c
d
A.
B.
C.
D.
10
Which one of the following is a main reason why business travellers
change their travel plans?
a
b
c
d
11
Force majeure.
Lack of suitable clothing.
Insufficient local currency.
Inability to speak the local language.
The major transport route shown on the map of north-west Europe is
a
b
c
d
Portsmouth – Caen
Portsmouth – Le Havre
Southampton – St Malo
Southampton – Dieppe.
12
Using the exhibit provided identify the local time and date in China when it
is 17.00 in the UK on 02 July.
a
b
c
d
13
-3
Perth
Adelaide
Sydney
Bahamas
Belgium
Brazil
Brasilia
Canada
Toronto
Winnipeg
Vancouver
China
Denmark
Egypt
France
Germany
Hong Kong
India
Indonesia
Jakarta
R of Ireland
+8
+9.5
+9.5
-5
+1
-3
-5
-6
-8
+8
+1
+2
+1
+1
+8
+5.5
+7
0
Italy
Israel
Japan
Luxembourg
Mexico
Mexico City
Netherlands
New Zealand
Oman
Russia
Moscow
Saudi Arabia
Singapore
South Africa
Spain
Sweden
UAE
UK
USA
Washington, New York
Chicago
Los Angeles
+1
+2
+9
+1
-6
+1
+12
+3
+3
+3
+8
+1
+1
+1
+4
0
-5
-6
-8
01.00 on 02 July.
17.00 on 02 July
01.00 on 03 July.
17.00 on 03 July.
Which one of the following is the main difference between scheduled and
charter flights? Scheduled flights
a
b
c
d
14
Argentina
Australia
are more expensive
operate to a published timetable
have more flexible fares
operate to more destinations.
Which one of the following is not usually provided on a charter flight?
a
b
c
d
At seat drinks service.
Pre-boarding allocated seating.
Full meal service.
Separate check-in facility.
15
Which one of the following would a Travel Management Company
mainly contact for information on discounted air prices?
a
b
c
d
16
Leisure travel agency.
Newspaper travel section.
Tour operator.
Fares and ticketing consolidator.
Using the exhibit provided identify the cheapest flexible economy class
fare available from Birmingham to Brussels.
Birmingham-Brussels
BHX-BRU 16JUL06 BA
CX
BA
BA
BA
BA
FARE
GBP
511.00R
JFLBA
446.00R YFLBA
441.00R DEUCBA
366.00R HEUCBA
a
b
c
d
17
J
J
D^
H
MIN/MAX
MR
GI
R
R
R
R
EH
EH
EH
EH
GBP 511.00.
GBP 446.00.
GBP 441.00.
GBP 336.00.
Corporate rate.
Corporate liability.
Service charges.
Service calls.
Which one of the following vouchers would be used when a business
traveller wishes to have all charges debited back through the Travel
Management Company?
a
b
c
d
19
C AP
Which one of the following terms is commonly associated with self-drive
vehicle rental?
a
b
c
d
18
FARE
BASIS
Referral.
Specified.
Prepaid.
Full credit.
Which one of the following explains the accommodation rate ‘full board’?
a
b
c
d
Hotel is fully booked.
All rates are available.
Rate includes room and all meals.
Rate includes room and breakfast.
20
Which one of the following would be the most important information for a
business traveller requiring meeting facilities at a hotel?
a
b
c
d
21
Locality of the hotel.
Available conference facilities.
Classification of the hotel.
Cancellation policy.
Which one of the following is the main method used by a business Travel
Management Company to guarantee hotel accommodation for its clients?
a
b
c
d
Fax with travel company IATA number.
Letter sent to hotel manager.
Voucher to present to hotel reception on arrival.
Prepaid voucher for all charges.
22
Using the exhibit provided identify the time of departure of the train from
London to Birmingham to arrive as near to 15.00 as possible.
Outward Journey: London to Birmingham - 25 October
Depart
13:10
13:20
13:40
13:50
14:10
Arrive
14:41
15:45
15:09
16:04
15:41
Changes
0
0
0
0
0
Duration
1:31
2:25
1:29
2:14
1:31
a
b
c
d
23
Which one of the following modes of transport is used on the service
between Ashford and Paris?
a
b
c
d
24
Ferry.
Catamaran.
Hovercraft.
Train.
Which one of the following suppliers operates on the route between
Harwich and Esbjerg?
a
b
c
d
25
13.10.
13.20.
13.40.
13.50.
P&O North Sea Ferries.
Stena Line.
DFDS.
P&O Irish Ferries.
Which one of the following is the name given to a bed in a cabin on a ferry
to Ireland?
a
b
c
d
Berth.
Couchette.
Sleeper.
Recliner.
26
Which one of the following should be displayed on the owner’s vehicle
when driving abroad?
a
b
c
d
27
Which one of the following best describes a single entry visa?
a
b
c
d
28
Post Office.
Local bank.
Specialist supplier.
Leisure travel agent.
A client wishes to change GBP500.00 into Australian Dollars. The rate of
exchange is GBP1.00 = AUD2.19. The total AUD amount the client would
receive is
a
b
c
d
31
EHIC.
EIHC.
ECIH.
EICH.
Which one of the following is the main source of foreign exchange
information to business Travel Management Companies?
a
b
c
d
30
Visa only entered once in passport.
Valid for one person only.
Valid for one entry to country only.
Not valid for use more than once.
Which one of the following has replaced the E111 document?
a
b
c
d
29
The name of the ferry operator.
A ‘GB’ sticker.
Driving licence details.
Vehicle tax.
228.31
1095.00
1145.00
1215.00.
Which one of the following is the name given to the rate of exchange used
when converting Singapore dollars into GBP?
a
b
c
d
Buying rate.
Selling rate.
Sterling rate.
Dollar rate.
32
The name given to the card which authorises funds to be taken from a bank
account straight away is
a
b
c
d
33
Which one of the following is not required information needed to construct
a business travel air itinerary?
a
b
c
d
34
credit card
charge card
store card
debit card.
The preferred airline.
Meal requirements.
Form of payment.
Driving licence details.
Using the exhibit provided identify the flight number of the service arriving
at Gatwick.
1
AMS LCY
0655 0710
KL1553
2
AMS LGW
0700 0710
BA8110
3
AMS LHR
0715 0740
KL1001
4
AMS LHR
0720 0740
BA 423
a
b
c
d
KL1553.
BA 8110.
KL1001.
BA423.
35
Using the exhibit provided identify the hotel closest to the Charles Bridge.
Best Western Hotel Alta-87R –Ortenovo Namesti 22, 17000 (10 min from city
centre)…………….2.800252.9
Fax:2.66712011 SBCZK 2k-2.8k, TB 2.5k-3.5K
Best Western Kinsky Gardens -60R- Holeckova 7 , 15000(10 min from Charles
Bridge).................2.5731173
Fax: 2.5731.1184 TB CZK 3.6k-6.6k
Hotel Bila Labut- 54R –Bskupska 9, CK-11000 (5 mins from
river)…………………………………..2481.1382
Fax: 713.942.9650 SB 105-182, TB 127-206
Casa Marcello- 17 r Rasnovka 783 Hastalske Namesti, CZ 11000 (near castle)
...….....................2.231.1230
Fax: 2.231.3323 SB $210 TB 230
a
b
c
d
Best Western Hotel Alta.
Best Western Kinsky Gardens.
Hotel Bila Labut.
Casa Marcello.
Introduction to Business Travel Practices –
Sample Questions - Answers
1
Which one of the following is a reason why people travel on business?
a
b
c
d
2
Which one of the following is a role of the Guild of Travel Management
Companies?
a
b
c
d
3
Ticket delivery schedules.
Permitted class of travel.
Bank account details.
Personal telephone numbers.
Which one of the following is not a use of information technology used in
business travel?
a
b
c
d
5
Training travel personnel.
Booking airline reservations.
Negotiating rail fares.
Appointing travel personnel.
Which one of the following is included in a corporate travel policy?
a
b
c
d
4
Visit tourist attractions.
Purchase souvenirs.
Meet their customers.
See family members.
Communicating with suppliers.
Preparing Organisational procedures.
Maintaining cost effective service.
Checking clients’ bank balances.
Which one of the following is a GDS (Global Distribution System) available to
business Travel Management Companies?
a
b
c
d
Da Vinci.
Galileo.
Saturn.
Pluto.
6
Which one of the following is not a function of a GDS (Global
Distribution System)?
a
b
c
d
7
Which one of the following methods of communication is used most by
business Travel Management Companies when contacting business
travellers?
a
b
c
d
8
Telephone.
Email.
Facsimile.
Intranet.
The main reason why client information stored on a computer must be
kept secure is to
a
b
c
d
9
Checking train times.
Issuing airline tickets.
Making hotel reservations.
Booking concert tickets.
protect information from being copied
comply with the Data Protection Act
protect personal details from fraud
comply with organisational procedures.
Using the exhibit provided, which one of the following letters represents
Luxor?
a
b
c
d
A.
B.
C.
D.
10
Which one of the following is a main reason why business travellers
change their travel plans?
a
b
c
d
11
Force majeure.
Lack of suitable clothing.
Insufficient local currency.
Inability to speak the local language.
The major transport route shown on the map of north-west Europe is
a
b
c
d
Portsmouth – Caen
Portsmouth – Le Havre
Southampton – St Malo
Southampton – Dieppe.
12
Using the exhibit provided identify the local time and date in China when it
is 17.00 in the UK on 02 July.
a
b
c
d
13
-3
Perth
Adelaide
Sydney
Bahamas
Belgium
Brazil
Brasilia
Canada
Toronto
Winnipeg
Vancouver
China
Denmark
Egypt
France
Germany
Hong Kong
India
Indonesia
Jakarta
R of Ireland
+8
+9.5
+9.5
-5
+1
-3
-5
-6
-8
+8
+1
+2
+1
+1
+8
+5.5
+7
0
Italy
Israel
Japan
Luxembourg
Mexico
Mexico City
Netherlands
New Zealand
Oman
Russia
Moscow
Saudi Arabia
Singapore
South Africa
Spain
Sweden
UAE
UK
USA
Washington, New York
Chicago
Los Angeles
+1
+2
+9
+1
-6
+1
+12
+3
+3
+3
+8
+1
+1
+1
+4
0
-5
-6
-8
01.00 on 02 July.
17.00 on 02 July
01.00 on 03 July.
17.00 on 03 July.
Which one of the following is the main difference between scheduled and
charter flights? Scheduled flights
a
b
c
d
14
Argentina
Australia
are more expensive
operate to a published timetable
have more flexible fares
operate to more destinations.
Which one of the following is not usually provided on a charter flight?
a
b
c
d
At seat drinks service.
Pre-boarding allocated seating.
Full meal service.
Separate check-in facility.
15
Which one of the following would a Travel Management Company
mainly contact for information on discounted air prices?
a
b
c
d
16
Leisure travel agency.
Newspaper travel section.
Tour operator.
Fares and ticketing consolidator.
Using the exhibit provided identify the cheapest flexible economy class
fare available from Birmingham to Brussels.
Birmingham-Brussels
BHX-BRU 16JUL06 BA
CX
BA
BA
BA
BA
FARE
GBP
511.00R
JFLBA
446.00R YFLBA
441.00R DEUCBA
366.00R HEUCBA
a
b
c
d
17
MIN/MAX
J
J
D^
H
MR
GI
R
R
R
R
EH
EH
EH
EH
GBP 511.00.
GBP 446.00.
GBP 441.00.
GBP 336.00.
Corporate rate.
Corporate liability.
Service charges.
Service calls.
Which one of the following vouchers would be used when a business
traveller wishes to have all charges debited back through the Travel
Management Company?
a
b
c
d
19
C AP
Which one of the following terms is commonly associated with self-drive
vehicle rental?
a
b
c
d
18
FARE
BASIS
Referral.
Specified.
Prepaid.
Full credit.
Which one of the following explains the accommodation rate ‘full board’?
a
b
c
d
Hotel is fully booked.
All rates are available.
Rate includes room and all meals.
Rate includes room and breakfast.
20
Which one of the following would be the most important information for a
business traveller requiring meeting facilities at a hotel?
a
b
c
d
21
Locality of the hotel.
Available conference facilities.
Classification of the hotel.
Cancellation policy.
Which one of the following is the main method used by a business Travel
Management Company to guarantee hotel accommodation for its clients?
a
b
c
d
Fax with travel company IATA number.
Letter sent to hotel manager.
Voucher to present to hotel reception on arrival.
Prepaid voucher for all charges.
22
Using the exhibit provided identify the time of departure of the train from
London to Birmingham to arrive as near to 15.00 as possible.
Outward Journey: London to Birmingham - 25 October
Depart
13:10
13:20
13:40
13:50
14:10
Arrive
14:41
15:45
15:09
16:04
15:41
Changes
0
0
0
0
0
Duration
1:31
2:25
1:29
2:14
1:31
a
b
c
d
23
Which one of the following modes of transport is used on the service
between Ashford and Paris?
a
b
c
d
24
Ferry.
Catamaran.
Hovercraft.
Train.
Which one of the following suppliers operates on the route between
Harwich and Esbjerg?
a
b
c
d
25
13.10.
13.20.
13.40.
13.50.
P&O North Sea Ferries.
Stena Line.
DFDS.
P&O Irish Ferries.
Which one of the following is the name given to a bed in a cabin on a ferry
to Ireland?
a
b
c
d
Berth.
Couchette.
Sleeper.
Recliner.
26
Which one of the following should be displayed on the owner’s vehicle
when driving abroad?
a
b
c
d
27
Which one of the following best describes a single entry visa?
a
b
c
d
28
Post Office.
Local bank.
Specialist supplier.
Leisure travel agent.
A client wishes to change GBP500.00 into Australian Dollars. The rate of
exchange is GBP1.00 = AUD2.19. The total AUD amount the client would
receive is
a
b
c
d
31
EHIC.
EIHC.
ECIH.
EICH.
Which one of the following is the main source of foreign exchange
information to business Travel Management Companies?
a
b
c
d
30
Visa only entered once in passport.
Valid for one person only.
Valid for one entry to country only.
Not valid for use more than once.
Which one of the following has replaced the E111 document?
a
b
c
d
29
The name of the ferry operator.
A ‘GB’ sticker.
Driving licence details.
Vehicle tax.
228.31
1095.00
1145.00
1215.00.
Which one of the following is the name given to the rate of exchange used
when converting Singapore dollars into GBP?
a
b
c
d
Buying rate.
Selling rate.
Sterling rate.
Dollar rate.
32
The name given to the card which authorises funds to be taken from a bank
account straight away is
a
b
c
d
33
Which one of the following is not required information needed to construct
a business travel air itinerary?
a
b
c
d
34
credit card
charge card
store card
debit card.
The preferred airline.
Meal requirements.
Form of payment.
Driving licence details.
Using the exhibit provided identify the flight number of the service arriving
at Gatwick.
1
AMS LCY
0655 0710
KL1553
2
AMS LGW
0700 0710
BA8110
3
AMS LHR
0715 0740
KL1001
4
AMS LHR
0720 0740
BA 423
a
b
c
d
KL1553.
BA 8110.
KL1001.
BA423.
35
Using the exhibit provided identify the hotel closest to the Charles Bridge.
Best Western Hotel Alta-87R –Ortenovo Namesti 22, 17000 (10 min from city
centre)…………….2.800252.9
Fax:2.66712011 SBCZK 2k-2.8k, TB 2.5k-3.5K
Best Western Kinsky Gardens -60R- Holeckova 7 , 15000(10 min from Charles
Bridge).................2.5731173
Fax: 2.5731.1184 TB CZK 3.6k-6.6k
Hotel Bila Labut- 54R –Bskupska 9, CK-11000 (5 mins from
river)…………………………………..2481.1382
Fax: 713.942.9650 SB 105-182, TB 127-206
Casa Marcello- 17 r Rasnovka 783 Hastalske Namesti, CZ 11000 (near castle)
...….....................2.231.1230
Fax: 2.231.3323 SB $210 TB 230
a
b
c
d
Best Western Hotel Alta.
Best Western Kinsky Gardens.
Hotel Bila Labut.
Casa Marcello.