What do you mean people are
different?
Outline
•
What’s important in a job
•
How people learn
•
Situational leadership
2


Two things your employees LIKE about their
job
Two things your employees DON’T LIKE about
their job
3

Two things you LIKE about your job

Two things you DON’T LIKE about your job
4

Visual
 Learn by seeing

Verbal
 Learn by hearing

Kinesthetic
 Learn by doing

Logical
 Learn by reasoning

Social/Solitary
 Learn in groups or on their own
7
Typical Learning Curve
routinism
Skill
Peak Progress
False Plateau
Rapid
Progress
Discouragement
Time
8
Ken Blanchard
“Leadership and the One Minute Manager:
Increasing effectiveness through
Situational Leadership”
Four Leadership Styles
 Four Development Stages

KEY: Match the leadership style
to the development stage
of the individual task

Four Leadership Styles
◦ Directing
◦ Coaching
◦ Supporting
◦ Delegating
Leadership style is how others see you,
not how you see yourself!

Four Development Levels
◦ Enthusiastic Beginner
◦ Disillusioned Learner
◦ Capable but Cautious Performer
◦ Self-Reliant Achiever
Development level is goal or task specific!

Directing
 Teaching, showing, telling how

Coaching
 Explaining, clarifying, encouraging

Supporting
 Asking, listening, reassuring

Delegating
 Allowing, trusting, acknowledging
13

Enthusiastic Beginner
 Eager, inexperienced, optimistic

Disillusioned Learner
 Frustrated, confused, flashes of competence

Capable but Cautious
 Contributing, tentative/unsure, bored/apathetic

Self Reliant Achiever
 Competent, confident, inspired & inspires others
14
D2
D3
D4
D1
1
5

Enthusiastic Beginner
Needs
DIRECTING

Disillusioned Learner
Needs
COACHING

Capable but Cautious
Needs
SUPPORTING

Self Reliant Achiever
Needs
DELEGATING
16





Development stage is task dependent
You probably have a dominant leadership
Style
A single Style applied to all is likely to fail
The wrong Style to the wrong D stage will
frustrate both of you
You can learn to apply different Style
Match your leadership style
to the development stage of the
individual and the task they are
performing.
Match your leadership style
to the development stage of the
individual and the task they are
performing.
Using the wrong style is like trying to
teach a hog to sing. It only frustrates
you and it aggravates the hog.
“Rocket science is easy. It’s managing
people that’s hard.”
2
0
“Rocket science is easy. It’s managing
people that’s hard.”
Jay Levine
Aerophysics Branch Chief
Edwards Air Force Base
2
1
People: the most important business
asset



Investments not expenses
Only people can utilize the physical assets to
meet business goals
Only people grow and develop instead of
“depreciating”
2
2
People are productive when they feel:




They are fairly compensated
They are valued
They are contributing, growing, developing
Their work has meaning
2
3
What do you mean people are
different?