Service Availability Manager (SAM)
Fault monitoring across large IT infrastructures
enables organisations to prevent business
disruptions, protect revenue-generating
applications and honour Service Level
Agreements. Various products available are able
to monitor application, server and network faults,
but require expensive manual sifting or vast
amounts of configuration, to correlate results.
SAM is the only product that not only correlates
application faults, not only correlates server faults
and not only correlates network faults. SAM
automatically integrates all these and correlates
faults across the entire IT infrastructure.
SAM is an End-to-End, single application,
test driven, service testing technology.
• IPSLA/Remote ping management:
configures tests and retrieves test results from
devices that support IPSLA (SAA) or the
RemotePing mib.
• Service Impact Analysis: performs impact
analysis of tests to Services
• Reporting Engine: define custom reports
and make them available through web portal
or launch them from the SAM GUI.
• Customer Portal: gives you customer access
to reports and status information for the
services you manage or supply to them.
• Message forwarding: (SNMP Traps / email /
HTTP post (for SMS,MMS messaging) /
Custom script (for TT integration).
• Automatic event correlation
SAM can be purchased either as a stand-alone
system, directly polling your devices, or you can
buy it to sit on top of your existing
infrastructure, where it automatically correlates
messages from different systems. Or if CAPEX is
an issue, we can interrogate existing messages
using SAM’s unique functionality, as a
consultancy service.
• Role based access: (Administrator,
Configurator, Operator and User)
Core Features:
• Define operational procedures for each
component error condition
• Network Discovery: discovers network
• High performance SNMP polling engine:
performs a full network status poll in less than
30 seconds.
• Launches actions automatically
• Operator ability to launch predefined actions
from the UI in a controlled manner
• Routing Protocol monitoring: monitors
OSPF, BGP and MPLS Tunnels
• Server probe: (logfile analysis, server process
monitoring) provides local and remote
operation, is aware of the server performance
and network parameters
• Server Monitoring: monitors core server
components.
• Root cause identification: (includes network
devices, servers, application and database)
• Application Monitoring: monitors
applications running on servers.
• SNMP Trap receiver: (able to receive SNMP
traps and map to an impact code upon a
component)
devices and their configuration
• Distributed Testing: tests if applications are
available across the network.
• Netflow Collector: gather usage information
of which network access points are being
used to access services.
• Integrated reporting/customer dashboards
• Flexible SLA calculation engine.
Vale Technology Limited, Ardol House, Hazel Road, Ash Green, Hampshire GU12 6HP
Telephone 01 252 336114
E-mail: [email protected]
Use Case
Diagram 1
Diagram 2
Diagram 3
Vale Technology Limited, Ardol House, Hazel Road, Ash Green, Hampshire GU12 6HP
Telephone 01 252 336114
E-mail: [email protected]
Technical Features
In tests on a network with 2200 devices and 96000
interfaces, SAM performed a full interface status poll
in 30 seconds. SAM provides inter-related
component failure data, unavailable with other
Helpdesk/CMDB products, understands component
dependencies and enables comprehensive diagnostic,
real-time capability beyond simple Up/Down status,
houses built in correlation of both Remote and Local
test alarm results and the Topology engine identifies
the impact of Network faults upon services.
Message Browser
Used to facilitate communication between SAM
users. Messages can be owned by an operator
communicating who has taken responsibility for the
incidents represented by messages in the browser.
Annotations can be added to messages improving
communication between stake holders.
SLA View
Calculates SLA metrics and service credits, in real-time, providing critical business controls.
Component Status Table
A filterable table displaying the state of Components. More efficient than the traditional alarm
browser. This table can be configured to only show components that are not in a normal state.SAM
state based model e.g. Up, DegradedResisilance, DegradedAvailability etc. They convey the true state
of a component as opposed to traditional methods of displaying severities e.g. Critical, Major, Minor,
Warning and Normal.
Vale Technology Limited, Ardol House, Hazel Road, Ash Green, Hampshire GU12 6HP
Telephone 01 252 336114
E-mail: [email protected]
Service Map
Enables operators to pinpoint the root cause of a service disruption and how a failed test or
component impacts on business services.
MPLS Tunnel
Enables operators to analyse the state of MPLS tunnels. Unlike MPLS engineering applications SAM
is able to display a full end-to-end network path, including devices either side of the MPLS tunnel.
Network Path
When remote tests generate failures, operators can easily identify the real-time network path in
use, as opposed to a base path which is the limitation of the current network management market
offerings.
Vale Technology Limited, Ardol House, Hazel Road, Ash Green, Hampshire GU12 6HP
Telephone 01 252 336114
E-mail: [email protected]