Noel-Levitz Employee Satisfaction Survey
In the spring of 2015, Durham Tech administered the Noel-Levtiz Employee Satisfaction survey. Noel-Levitz is a
nationally renowned organization known for developing surveys for colleges and universities to help identify areas of
strengths and weaknesses that can be used for strategic planning. Durham Tech also used Noel-Levitz to administer the
student satisfaction survey (results can be found on RE!P’s webpage). There were 480 employees invited to take the
survey and 259 responded, resulting in a 54% response rate. The survey consisted of five (5) sections: demographics,
campus culture and policies, institutional goals, involvement and decision-making, and work environment.
Table of Contents
Demographics ......................................................................................................................................................................... 2
Campus Culture and Policies................................................................................................................................................... 3
Institutional Goals................................................................................................................................................................... 4
Involvement in Planning and Decision-making....................................................................................................................... 5
Work Environment.................................................................................................................................................................. 6
1
Demographics
Employment Duration
53
21%
17 30
7% 12%
Position Type
109
44%
Less than 1 year
81
33%
1 to 5 years
Faculty
6 to 10 years
Staff
11 to 20 years
67
27%
14
6%
More than 20 years
Administrator
123
50%
Full-time vs. Part-time
Race/Ethnicity
Asian
39
16%
136
59%
19
8%
Full-time
Part-time
Black
Hispanic
5
2%
Two or more
races/ethnicities
68
30%
207
84%
White
2
1%
Gender
72
30%
Male
Female
169
70%
2
Campus Culture and Policies*
(Sorted by Gap; high to low)
RATE:
IMPORTANCE (1 = "Not important at all" / 5 = "Very important")
SATISFACTION (1 = "Not satisfied at all" / 5 = "Very satisfied")
IMPORTANCE
Mean
SATISFACTION
Mean
GAP**
There are effective lines of communication between departments
4.54
2.65
1.88
This institution makes sufficient budgetary resources available to achieve important objectives
4.50
2.79
1.71
This institution plans carefully
4.57
3.04
1.53
This institution makes sufficient staff resources available to achieve important objectives
4.44
2.92
1.51
There is good communication between the faculty and the administration at this institution
4.48
3.04
1.44
There is good communication between staff and the administration at this institution
4.44
3.02
1.42
This institution does a good job of meeting the needs of its faculty
4.48
3.08
1.40
Administrators share information regularly with faculty and staff
4.50
3.11
1.39
The leadership of this institution has a clear sense of purpose
4.61
3.23
1.39
This institution does a good job of meeting the needs of staff
4.48
3.11
1.38
This institution has written procedures that clearly define who is responsible for each operation and service.
4.35
2.98
1.38
This institution consistently follows clear processes for orienting and training new employees
4.42
3.05
1.37
There is a spirit of teamwork and cooperation at this institution
4.48
3.13
1.35
Employees in the usiness Office are responsive to other employees’ needs.
4.43
3.12
1.30
This institution consistently follows clear processes for selecting new employees
4.35
3.07
1.28
This institution does a good job of meeting the needs of students
4.65
3.38
1.27
This institution is well-respected in the community
4.57
3.31
1.27
Employee suggestions are used to improve our institution
4.32
3.06
1.26
The reputation of this institution continues to improve
4.53
3.30
1.23
This institution involves its employees in planning for the future
4.48
3.27
1.22
Efforts to improve quality are paying off at this institution
4.43
3.35
1.08
This institution treats students as its top priority
4.65
3.60
1.06
This institution promotes excellent employee-student relationships
4.57
3.54
1.03
Employees in Student Information and Records are responsive to other employees’ needs.
4.42
3.40
1.01
This institution consistently follows clear processes for recognizing employee achievements
4.26
3.31
0.96
Employees in the Campus Police and Public Safety Department are responsive to other employees’ needs.
4.55
3.63
0.92
Staff take pride in their work
4.56
3.66
0.90
This institution does a good job of meeting the needs of administrators
4.28
3.41
0.86
Employees in Human Resources are responsive to other employees’ needs.
4.47
3.60
0.86
Administrators take pride in their work
4.55
3.74
0.81
The mission, purpose, and values of this institution are well understood by most employees
4.29
3.51
0.78
The goals and objectives of this institution are consistent with its mission and values
4.34
3.65
0.70
Most employees are generally supportive of the mission, purpose, and values of this institution
4.29
3.62
0.67
Faculty take pride in their work
4.61
3.99
0.62
Employees in the college ookstore are responsive to other employees’ needs.
4.22
3.62
0.60
Employees in the Facilities Services are responsive to other employees’ needs.
4.42
3.91
0.52
Employees in Marketing and ommunications are responsive to other college employees’ needs.
4.23
3.85
0.39
Employees in Information Technology Services (ITS) are responsive to other employees’ needs.
4.53
4.15
0.38
Employees in Research, Evaluation, !ssessment, and Planning (RE!P) are responsive to other employees’
needs.
4.25
3.97
0.28
Employees in the Library are responsive to other employees’ needs.
4.31
4.33
- 0.03
*NOTE: A total of 259 participants responded to the survey. However, not every participant responded to each item. The means for importance and satisfaction
were calculated using only valid responses.
**Gap is calculated by subtracting the satisfaction mean from the importance mean.
3
Institutional Goals*
(Sorted by Total Percent; high to low)
RATE: IMPORTANCE
First
Second Third
TOTAL
(1 = "Not important at all /5 = "Very important")
Mean Priority Priority Priority
(N)
(N)
(N)
(N)
Retain more of its current students to graduation
4.70
74
49
35
158
Increase the enrollment of new students
4.47
47
55
25
127
Improve employee morale
4.67
31
30
44
105
Improve the quality of existing academic programs
4.52
18
33
24
75
Identify clear pathways to success for students.
4.54
14
20
30
64
Provide excellent, consistent teaching in a variety of
4.67
27
17
19
63
learning environments.
Improve the academic ability of entering student
4.41
21
15
18
54
classes
Develop new academic programs
4.13
6
17
22
45
Improve the appearance of campus buildings and
4.25
10
7
17
34
grounds
Offer students the ability to complete 100% of their
3.85
3
2
10
15
program at a satellite campus (OCC, NDC).
Recruit students from new geographic markets
3.67
2
3
6
11
Some other goal
3.15
1
2
2
5
Increase the diversity of racial and ethnic groups
3.64
0
3
1
4
represented among the student body
TOTAL
PERCENT
20.79%
16.71%
13.82%
9.87%
8.42%
8.29%
7.11%
5.92%
4.47%
1.97%
1.45%
0.66%
0.53%
*NOTE: A total of 259 participants responded to the survey. However, not every participant responded to each item. The mean for
importance was calculated using only valid responses.
4
Involvement in Planning and Decision-making*
(Sorted by Mean; high to low)
RATE INVOLVEMENT ON A SCALE FROM 1 TO 5:
1 = "Not enough involvement" /
3 = "Just the right involvement" /
5 = "Too much involvement"
How involved are: Senior administrators (VP, Provost level or above)
How involved are: Trustees
How involved are: Deans or directors of administrative units
How involved are: Deans or chairs of academic units
How involved are: Program Advisory Committee members
How involved are: Faculty
How involved are: Community members
How involved are: Staff
How involved are: Alumni
How involved are: Employers
How involved are: Students
Mean
3.72
3.28
3.23
3.18
2.76
2.53
2.39
2.38
2.35
2.34
2.33
*NOTE: A total of 259 participants responded to the survey. However, not every participant
responded to each item. The mean for involvement was calculated using only valid responses.
5
Work Environment*
(Sorted by Gap; high to low)
RATE:
IMPORTANCE (1 = "Not important at all" / 5 = "Very important")
SATISFACTION (1 = "Not satisfied at all" / 5 = "Very satisfied")
IMPORTANCE
Mean
SATISFACTION
Mean
GAP**
My department has the budget needed to do its job well
4.60
2.53
2.07
I am paid fairly for the work I do
4.65
2.60
2.04
My department has the staff needed to do its job well
4.65
2.85
1.80
I have adequate opportunities for advancement
4.29
2.79
1.50
It is easy for me to get information at this institution
4.54
3.12
1.41
The AC/Heating in the building where I primarily work maintains a
4.37
3.00
1.37
comfortable temperature
I have adequate opportunities for professional development
4.48
3.13
1.35
I have adequate opportunities for training to improve my skills
4.51
3.17
1.34
Senior leadership communicates openly about important matters
4.44
3.29
1.15
I have the information I need to do my job well
4.68
3.55
1.14
I am empowered to resolve problems quickly
4.45
3.34
1.12
The employee benefits available to me are valuable
4.60
3.61
1.00
I am satisfied with the variety of food/beverages available at the College
3.60
2.63
0.98
Café
My skills/abilities are being used effectively
4.53
3.62
0.91
My job responsibilities are communicated clearly to me
4.63
3.75
0.88
I am comfortable answering student questions about institutional policies
4.38
3.50
0.87
and procedures
I have a good balance between my work and non-work life
4.58
3.71
0.86
The building where I primarily work is consistently clean
4.36
3.63
0.73
The type of work I do on most days is personally rewarding
4.70
3.97
0.73
My department or work unit has written, up-to-date objectives
4.28
3.58
0.70
I have enough flexibility in my work schedule to participate in college
4.24
3.54
0.70
initiatives
I have received adequate training in Colleague to perform my job duties
4.19
3.51
0.68
My department meets as a team to plan and coordinate work
4.39
3.72
0.67
The work I do is valuable to the institution
4.63
4.01
0.62
My supervisor pays attention to what I have to say
4.63
4.02
0.61
My supervisor helps me improve my job performance
4.48
3.89
0.59
I learn about important campus events in a timely manner
4.21
3.65
0.56
I am proud to work at this institution
4.51
3.97
0.54
The work I do is appreciated by my supervisor
4.56
4.05
0.50
I have access to food/beverages at the College Café during my regular
3.54
3.12
0.42
work hours
I have adequate access to parking
4.29
3.96
0.33
*NOTE: A total of 259 participants responded to the survey. However, not every participant responded to each item. The means
for importance and satisfaction were calculated using only valid responses.
**Gap is calculated by subtracting the satisfaction mean from the importance mean.
6