airporttimes 72
ISSUE:
KEEPING THE AUCKLAND AIRPORT COMMUNITY INFORMED
MARCH 08
Love and car pooling at Auckland Airport!
Car pooling and love don’t often go hand in hand but Auckland Airport managed
to pull off the strange mix when the company’s travel plan celebrated its first
birthday on Valentine’s Day.
To celebrate the successful first year of lift, which includes a car pooling
plan, Auckland Airport held a special birthday party with a ‘love is in the
air’ theme. Displays in the public car park at the international terminal
entertained airport staff who turned up for free coffee and chocolate
throughout the morning.
Auckland Airport chief executive officer Don Huse presented 11 spot
prizes ranging from Airbus Express passes to a Pacific Blue flight.
Five prizes were awarded to staff who found hidden markers around the
airport terminals. Auckland Airport customer service officer Denise Levy
won the Pacific Blue flight when she found one of the hidden lift markers
in the international terminal and plans to take a trip to Christchurch in the
next few months.
Denise occasionally car pools with a colleague when their shifts
coincide and believes lift is a great programme. “Being on shift work
makes car pooling difficult, but when I do get the opportunity it is
great. It’s not just about saving money, or the environment, it’s also
really enjoyable.”
In keeping with the lift motto of ‘getting to work differently’ the
birthday celebrations included displays from Cycle City Manukau,
a fleet of eco-friendly cars from Giltrap Motors and a Vespa scooter
from Scooter é Motion. Staff explored the bicycles, scooters and cars
and gained new ideas of how to get to work in a more environmentally
friendly way.
Auckland Airport’s sustainability adviser Martin Fryer is pleased with
how the celebrations turned out. “The enthusiasm and support shown
for the lift programme has been fantastic. Staff are starting to realise
the environmental benefits from car pooling and are also starting to be
aware of the money they can save and even the possibility of meeting
new people through the programme. We had an extra 40 people sign
up on the day which brings our total numbers up to over 480 members.
Until recently lift involved only six companies but is now available to all
companies based at Auckland Airport. I expect the numbers will
increase even more over the next few months.”
Anyone who works at the airport can sign up to lift through a special
website: www.liftataucklandairport.co.nz The site has software provided
by the Auckland Regional Transport Authority which matches car poolers
with other members in their area, with similar work hours. Members of lift
have access to preferential parking spots in the staff car parks.
LEADING THE WAY TO LOVE – OR AT LEAST TO THE lift BIRTHDAY
CELEBRATIONS.
THE lift HIDDEN MARKER PRIZES ARE AWARDED BY AUCKLAND AIRPORT CEO
DON HUSE: (FROM LEFT) MARK VILIKAI, CRYSTAL MILOVALE, LIONEL TAPELU,
SHIRLEY HAWKINS, DON HUSE, DENISE LEVY.
LOVE IS IN THE AIR PRIZE WINNERS
Spot prizes: Natasha D’souza, David Suisala and Matthew Findlay
won two-month Airbus Express passes. George Roberts, Ann Francis
and Ani Hapeta won Explore More silver merchandise packs.
Hidden lift marker prizes: Denise Levy won a Pacific Blue flight
for two. Lionel Tapelu and Crystal Milovale won a weekend for
two in the Bay of Islands. Shirley Hawkins won a Chocolate Heart
from Helen’s Confectionery. Mark Vilikai won a double movie
pass. (All hidden prize winners also received Explore More gold
merchandise packs.)
01 / AIRPORT TIMES
Solid growth continues
Revenue is up for the first half of Auckland Airport’s 2008 financial
year, thanks to solid growth across all major revenue lines.
There have been shining performances from the retail, car parking and rental
businesses, with these three revenue streams all achieving double digit growth.
Profit has eased back slightly due to the costs associated with the various ownership
proposals and increasing interest and depreciation charges.
The table below summarises the results.
Six months
to 31 Dec 07
Six months
to 31 Dec 06
Difference
Revenue
$172.3 m
$159.7 m
Up 7.9%
Operating EBITDA
$135.4 m
$126.2 m
Up 7.3%
Profit after tax
$47.6 m
$49.5 m
Down 3.9%
Dividend (cents per share)
5.75
3.75
Up 53.3%
Total passenger movements increased 4.9 per cent to 6,449,543. Domestic travellers
were out in force over the last six months, up 8.7 per cent on last year. This increase has
been primarily driven by the commencement of Pacific Blue’s new domestic services.
International passenger numbers are also on the rise, up 3.2 per cent to 3,267,504.
Key projects over the last six months:
• The completion of the ‘extreme makeover’ and upgrade of the domestic terminal.
Domestic travellers now enjoy a larger, more relaxing environment with a wider range
of shops and services.
• Ground breaking to mark the beginning of the airport’s second runway. Earthworks
are now well under way. The northern runway will create a vibrant hub for domestic
airlines and free up capacity for larger aircraft on the main runway.
• The final touches are being added to the new arrivals area at the international
terminal. The new facility is scheduled to open in April and will be home to the
largest duty-free store in the Asia-Pacific region. It will also have more counters
allowing for faster processing for MAF Biosecurity New Zealand, Customs and
Immigration.
• Work is continuing on the new international terminal pier (Pier B). The pier will have
two contact gates, each with two airbridges. The first stage of the pier is scheduled
to open in September.
• Expressions of interest were received for a four to five star, 250-room hotel adjacent
to the international terminal.
• The realignment of roads at the international terminal to enhance traffic flow and
create a new parking area.
An important highlight from this half year is the airport’s rating as ‘the best in
the world for friendliness of staff.’ London-based air transport researchers, Skytrax
Research, conducted the 2007 World Airport Awards survey based on feedback
from 7.8 million passengers across 170 airports. This excellent rating is testament
to everyone who works at the airport – including retailers, border agencies, airport
staff, service providers and airlines. It certainly reflects Auckland Airport’s values
of being outstanding and welcoming and we thank you for your part in helping us
achieve this award.
THE NEW CUSTOMS HALL AT THE INTERNATIONAL TERMINAL IS BEGINNING TO TAKE SHAPE.
02 / AIRPORT TIMES
AT LAST, JULIET (6) AND SAVANNAH (7) SCHULZ GOT THE
CHANCE TO SEE WHERE DAD DEREK WORKS IN TECH OPS
COMPOSITES WORKSHOP. THE HIGHLIGHT OF THE TECH
OPS OPEN DAY FOR AIR ZEALAND STAFF AND FAMILIES HAD
TO BE SITTING IN THE CAPTAIN’S SEAT OF A BOEING 747
ALONGSIDE TECH OPS BUSINESS IMPROVEMENT MANAGER
ROD PEDERSEN.
Tech Ops open day
wows Air New Zealand
families
More than 5,000 visitors took the chance to
see Air New Zealand’s Auckland engineering
base during the Tech Ops family day on
Sunday 10 February.
Air New Zealand Technical Operations arranged the open
day at Auckland Airport, and at the Christchurch base
which attracted another 4,000 plus visitors, to show
Air New Zealand staff and their families what goes on
behind the security fence.
As the hangars and workshops are airside, and
children under 15 aren’t normally allowed to visit, many
families had not seen where Mum or Dad worked. The
open day was also popular with pilots, who queued with
the crowds wanting to climb aboard the three wide body
jets in Auckland to show their families ‘the office’. “It’s
clear this was not just a Tech Ops event; it was an Air
New Zealand event,” says Tech Ops general manager
Chris Nassenstein. Another top attraction on a hot and
muggy day was the airport crash fire truck. Crews let
children aim and fire the water cannon at other children
outside who played in the spray.
The slide raft demonstrations – one launched from the
door of the Boeing 747 and another on the hangar floor
– were another big and noisy hit, along with a scissor lift
which raised families roofwards all day long to show off
the view from above the fuselage of the 747.
Even the live entertainment was all provided by Tech
Ops staff and their friends. Mainstay of the event was
the Queen City Big Band, whose leader is Gas Turbines’
commercial manager John Callesen. He says a special
memory was seeing a 777 being towed past the hangar
door as his band played ‘Fly Me to the Moon’.
The plane truth...
Introducing
Noel Smith
What is your favourite summer holiday location?
Richie Waters,
farewelling his mother.
“My favourite vacation spot
is Beachcomber Island in
Fiji. I love it as there are
plenty of single people!”
Julie Dalton, Brit living in
Pukekohe. “I love Loften
Island in Norway because
it is a beautiful holiday
spot. It is so clean and
mountainous and isn’t
overcrowded.”
Judy Meyer, Blue Coat.
“I love Hervey Bay on
Australia’s Gold Coast.
It’s peaceful, the beach is
lovely and the shopping
and restaurants are
fabulous.”
Kali Gawinski, Canadian
traveller flying to
Melbourne. “Cathedral
Cove in the Coromandel
is the most beautiful spot
on the whole planet. It’s
fantastic, and there is
hardly anyone there.
I would love to live there.”
Yohan Gindre,
Frenchman greeting
arriving passengers.
“I love Mt Poupet in
France. It’s a wonderful
area where you can
parapent or go camping.
I go there every summer.”
Neil Leonard, Seal ’n’
Secure manager. “Kawhia
is my favourite holiday
destination because it
hasn’t been exploited yet.
It has an inner harbour for
fishing and recreation and
the area has hot pools. I
have been there several
times this summer.”
Staff parking at the international terminal
Car parking at the international terminal is undergoing a transformation
over the next 12 months that will affect both public and staff car parking.
A new 5,300 bay car park is being developed to coincide with the expansion of the
international terminal and prepare for the future growth in passenger numbers.
As a result of this development, staff car park 6 (S6) is temporarily relocating to public
car park 4 (P4) at the international terminal on 6 March. Temporary staff parking will
be available at the eastern end of P4. Refer to the map below for the exact location of
the 330 designated staff car parks. Staff parking in P4 is for a maximum of 24 hours. In
consideration of other staff, please use S7 if you are parking for longer than 24 hours.
If the staff area of P4 is full,
please use S7.
The relocation of S6 is
just one step in the whole
parking project; the work
is scheduled to continue
throughout 2008 and staff
can expect further changes
to where they park as the
project progresses.
Please email
[email protected]
for more information.
For airport volunteer ambassador Noel Smith,
making a difference to travellers passing through
Auckland Airport is what life as a Blue Coat is all
about. After working as a Blue Coat for the past
12 years, Noel has amassed huge experience of
dealing with all the day-to-day excitement, drama
and intrigue that occurs in a dynamic airport
environment.
“Working as a Blue Coat is all about ensuring
that travellers, the public and staff are looked after
and are given enough assistance to get through
the day with a smile,” says Noel. “Often the worst
part of travelling is the waiting. When travellers
are distressed or in need of help, the best thing
to do is simply listen. It’s all about making sure
everyone has a happy day.”
The Blue Coats are widely recognised
around Auckland Airport. They are seen in the
international and domestic terminals manning the
help desks, helping tired passengers at the coffee
cart in the baggage hall, and assisting travellers
and the public as needed.
Noel joined the Blue Coats six months after the
programme began in 1995 and has been doing
his Tuesday and Friday morning shifts ever since.
In order to help more travellers in need, he also
became a Justice of the Peace and can be found
signing affidavits and witnessing documents
around the terminal when required.
Noel has seen many changes at the airport over
the past decade, but is also one of the few airport
employees who has vivid memories of seeing
Jean Batten fly triumphantly into Auckland Airport
in 1936. He recalls that, when he was seven years
old, his father doubled him on the frame of his
bicycle from Onehunga to Mangere so that they
could stand in the large crowds trying to catch a
glimpse of Jean Batten completing her historic
solo flight from England to Auckland.
NOEL WELCOMES WEARY TRAVELLERS WITH
COMPLIMENTARY TEA AND COFFEE AT AUCKLAND
AIRPORT’S INTERNATIONAL ARRIVALS BAGGAGE
HALL.
03 / AIRPORT TIMES
Airport retailer discounts for
those who hold permanent
airport identity cards
Whitcoulls – landside international
departures and domestic departures.
10% off books, includes cooking
books, travel books, sports books,
business books.
Excludes stationery, personal record books/
journals, magazines and booklets of stamps.
This offer cannot be used in conjunction with a
Whitcoulls Rewards Card. Please ask a Whitcoulls
staff member for the reward card details.
Special airport staff
promotions at TravelPharm*
Walker & Hall – airside international
departures.
10–30% off, depending on item.
TravelPharm (ex Hardy’s Healthy Living) is under new
management and the team would like to celebrate
by inviting all airport staff to come in and enjoy some
exclusive specials for the first two weeks of March.
Discounts not available on sale items. Discounts
exclude Lord of the Rings and Bullion.
Sushi Bar Hayama – landside
international departures and
domestic departures.
$10 donburi (rice) and/or ramen
(noodle) – your choice from the menu.
10% off sushi.
Airways Florist Ltd – landside
international arrivals.
10% off all purchases of flowers
and gifts.
Join our new customer loyalty
programme and receive free flowers
and gifts. New expanded range of
gifts in store.
Some of the specials include:
• Buy one get one free – Kordel’s Omega 3 Fish Oil
• 30% off all Nutra-Life products
• The first 50 airport staff to purchase any Health & Herbs
product will receive a free Health & Herb gift
• Specials on Lifestream spirulina, including tastings!
• Half-price Dr Hauschka daily face kits: they normally retail at $40;
airport staff pay only $20!
These are just a few of the specials on offer to staff with an airport
ID card. Come and visit the TravelPharm team to learn about more
promotions and spoil yourself silly!
*Specials are valid only at the landside international departure store.
Excludes phone cards and mobile
phone top-ups.
Global Culture – airside
international departures.
10% off purchases.
Excludes sale items.
Line 7 – landside
international departures.
10% off full-price garments.
Please ask the staff for the current
promotion or sales information.
Excludes A1GP and Emirates Team NZ
range, sale and promotion items.
Travelex – throughout all terminals.
Zero commission on currency
exchange. No minimum amount.
TravelPharm – landside
international departures.
20% discount on Nutra-Life dietary
supplements.
10% discount on all other products.
Kiwi Discovery – airside
international departures.
10% off purchases.
Excludes sale items.
Merino Discovery – landside
international departures.
10% off purchases.
Excludes sale items.
*Staff can only purchase from an airside store if flying out of Auckland Airport.
06 / AIRPORT TIMES
04
TRAVELEX DUTY MANAGER DAVID MCGHIE IS ENCOURAGING AIRPORT STAFF
TO MAKE THE MOST OF TRAVELEX’S SPECIAL DEALS FOR AIRPORT STAFF.
Travelex deals for airport staff
Planning a trip overseas? Need to send or receive cash?
If you are planning a trip overseas, then speak to one of the friendly
Travelex sales consultants.
Travelex can offer you a wide range of products to suit all your travel
needs. This includes commission-free transactions for all Auckland
Airport staff when purchasing foreign currency cash and traveller’s
cheques (valid airport ID card is required). With over 40 currencies on
hand and products like Cash Passport, traveller’s cheques and phone
cards, Travelex is the first stopover on your travel itinerary.
If you need to send or receive money instantly to or from any part of
the world, come into Travelex for the convenience of the Western Union
Money Transfer. Western Union is the fast, convenient and secure way
to send and receive cash to or from over 200 countries worldwide.
You can pay in cash or use the EFTPOS facility to send money at
selected Travelex locations at the airport.
AUCKLAND AIRPORT’S RETAIL OPERATIONS MANAGER HASHVEEN PRASAD TRIES OUT A NEW
PERSONAL AMENITY VENDING MACHINE IN THE INTERNATIONAL TERMINAL.
THE NEW DIGITAL MOBILE STORE AT THE AIRPORT
SHOPPING CENTRE.
Forgotten your toothpaste?
The mobile never
stops ringing
Forgetting to pack your favourite toiletries is not a problem
at Auckland Airport after the installation of vending machines
throughout the international terminal.
Brand new vending machines now dispense a range of well-loved brands which
are compatible with new security regulations: all products are safe to take on board
international flights without the risk of being confiscated by security.
Regulations introduced in March 2007 mean that international travellers can only carry
liquids, aerosols and gels in their hand luggage if each product is under 100ml in size and
all items are contained in one clear plastic bag, no bigger than 20cm x 20cm.
To meet these requirements, vending machine items are generally 50ml in size.
Travel-sized Sunsilk shampoo, Colgate toothpaste, Rexona deodorant and Lynx
body wash are just a few of the brands stocked in the machines which are conveniently
located in each gate lounge and near bathroom facilities in the check-in area and on
the first floor before security. Step-by-step guides are provided on each machine and
payment can be made via credit card or mobile phone. It couldn’t be easier!
Any customer enquiries or comments should be directed to owner/operator,
Convendium, on free phone 0800 555 407.
From the moment Neil Bhagwanji and Nigel
Jones opened their new dealership, Digital
Mobile, at the Airport Shopping Centre, they’ve
been too busy to stage a grand opening.
“It’s been a busy six months, including the Christmas
rush, so we’re holding off having a celebration till later,”
Neil says. Both Neil and Nigel are former Vodafone
employees who decided to strike out on their own and
provide a cellular service to the airport community.
They have taken over the former Video Ezy site at the
shopping centre on the corner of George Bolt Memorial
and John Goulter Drives.
Digital Mobile is a franchise chain with 60 stores
across the country offering cellular phone services to the
general public and to small-to-medium enterprises.
Thousands attended the third annual Makaurau Marae Gala held at
Ihumatao on 10 November 2007. The fund-raising gala boasted kai
stalls, bric-a-brac, art, crafts, weaving, kids’ attractions, community
services and all-day entertainment. Stallholders, most of whom were
families of Ihumatao Pa, donated 100 per cent of their profits to the
marae wharekai (dining-room) building fund, raising just under $12,000.
Auckland Airport was proud to support the gala by sponsoring the
signage for the event.
Photos courtesy of Makaurau Marae, Ihumatao.
05 / AIRPORT TIMES
Wayfinding – the science behind
directional signage
[email protected]
Airport engineering an unforgettable
experience for Crystal.
My name is Crystal Sun. I am an undergraduate
student doing my practical work at Auckland Airport,
currently with the “greening the airport” team.
This year will be my third year of study for a
Bachelor of Engineering (Civil) degree at Auckland
University. A component of my degree is to
complete 800 hours practical work experience in
engineering-related enterprises. Auckland Airport
provides us with a valuable opportunity to develop
a range of skills.
I began this job last November. Before I came
to the engineering office, I worked at facilities
maintenance with three other students: Gabriel
Cohen, Bernard Ip and Fiona Tang. We conducted
the yearly pavement inspection for the entire airfield
after being trained by John Crawford.
The four of us and two senior supervisors drove
airside every day. I was so excited when I stood for
the first time on the apron to see aircraft landing
and taking off nearby. It is hard to believe that every
single concrete slab has been walked over by us.
This is because the status of the pavement needs
to be maintained to ensure all the slabs are safe
for aircraft. I know that I will never experience the
same thing anywhere else.
Afterwards we were transferred to different
departments. The engineering office is the place I
moved to where I work with Kate Edenborough and
Martin Fryer in the “greening the airport” team.
The nature of this job is different to the previous
one. For instance, Kate taught me how to manage
the information on residences around the airport, as
we are offering them noise control packages. Also,
Martin offered me the chance to attend meetings
and events. The lift event was one of these. The
celebration on 14 February aimed to encourage
more staff to come to work using car pooling,
cycling or public transport. Sustainability is our goal.
My university study will start again soon. It was
an honour to work at the airport this summer.
The time I have spent here is unforgettable and
valuable. Thank you to everyone who helped me
and taught me. I hope you all have a safe and
amazing year in 2008.
Crystal Sun.
You probably take directional signage for granted when you wander
through a busy complex for the first time. Have you ever thought that
there was an actual science to the signage, and that a team of experts
carefully considered the colour, location, size and content of the sign
to ensure you could find your way easily?
These experts specialise in wayfinding, the process of using visual information
to help people find their way through a complex environment. The clever use of
landmarks, signage, pathways and environmental cues help first-time visitors navigate
and experience a site without confusion. An airport is considered a complex, busy
environment and wayfinding is critical to ensuring visitors to the airport have a puzzlefree experience.
With a poor wayfinding system, visitors do not have enough information to decide
their course of action. Ineffective wayfinding systems are very problematic for buildings
because of the costs they can incur and the time that users devote to searching
for a desired location. In an environment where there are poor wayfinding systems,
people rely on the staff of the building to direct them to their destinations. Also, users
may become so frustrated with the environment that they may not return. It is worth
noting that having too much information can be just as problematic as having too little
information in a wayfinding system.
If a building has good wayfinding features, users should have positive experiences in
reaching their destinations.
THE ART OF SPATIAL PROBLEM-SOLVING – SOME OF THE NEW WAYFINDING SIGNAGE AT THE
DOMESTIC TERMINAL.
So what makes good wayfinding signage? There are several principles that go into
wayfinding: architectural clues, lighting, sight lines and signage.
• Architectural clues aid users in knowing their location and reaching specific
destinations in a building without the use of signs. When architectural clues are
strong, areas of the building are related to each other so users can make a mental
map of the building and move from area to area easily.
• In wayfinding, lighting is used as a direction aid or as a way to illuminate important
signs and architectural clues. Poor lighting causes users to miss certain clues or
signs.
• Good sight lines in a building give users a clear and continuous path for what is
ahead of them or around them.
• In good wayfinding systems, signs are standardised and placed at decisive points
in the buildings. When signs are directing an individual to a specific area, such as an
exit, the signs should continue until the destination is reached. Problems can occur
when the message on the sign is ambiguous or unclear, when it is placed too high or
too low, and when the text of the sign is too small.
ENGINEERING STUDENT CRYSTAL SUN ENJOYED HER
WORK EXPERIENCE AT THE AIRPORT.
06 / AIRPORT TIMES
Auckland Airport has recently erected new wayfinding systems at the domestic
terminal. Take a note next time you are passing through and spare a thought for the
wayfinding experts who helped you navigate the human space.
New Retailers
Marketplace
Subway
Subway’s top New Zealand
operators have opened a new
restaurant at Auckland Airport’s
international terminal with the aim
of ensuring global travellers will
find their food second to none.
“We have to be at the top of our game to
satisfy globetrotters’ expectations because
they have eaten Subway sandwiches all
round the world,” says co-franchisee
THE STORE IS NEW ZEALAND’S 200TH
Chris Young. The Subway restaurant was
SUBWAY STORE AND WAS OFFICIALLY
OPENED BY AIRPORT CHIEF EXECUTIVE DON
opened in the Jean Batten Food Court in
HUSE (CENTRE), WITH MARK RUTHERGLEN
December by the franchisees who also run
SUBWAY DEVELOPMENT AGENT (LEFT)
the Subway in the airport’s industrial park
AND SUBWAY REGIONAL DIRECTOR FOR
and four other Subways in Taupo, Hamilton AUSTRALIA/NEW ZEALAND, BRIAN TAP (RIGHT).
and Cambridge.
The team of Chris and Irene Young and Tony and Linda Redmond won the Subway
New Zealand Franchisees of the Year 2007 title. They are joined in their new venture by
shareholder and manager Kelly Astle who has 10 years’ Subway experience and managed
the industrial park Subway for the past four. Nic Paterson, North Island development
agent for Subway, says they were selected as franchisees for the international airport
because of their experience in running high-volume stores. “We need really good
operators to handle international customers’ demands,” he says.
The restaurant fulfils the wishes of travellers and staff polled in the 2006 and 2007
International Terminal Food and Beverage Survey who asked for a Subway outlet to
help provide more quick and healthy eating options at the airport.
The global Subway submarine sandwich chain has restaurants in 86 countries,
including 200 outlets in New Zealand. The new airport store is open for business
from 4.30am to 11.30pm, seven days a week.
Room to rent
Mangere Bridge, Rimu Road. Large double
bedroom to rent in newly refurbished house with
a sunny aspect. Indoor/outdoor flow to lovely
grounds. Parking space available. Three-minute
walk to Mangere Bridge shops. Five-minute walk to
waterside, reserve and Mangere Mountain. On bus
routes to city, airport and Greenlane. Would suit
professional non-smoker. $150 per week plus share
bills. Call Janice for details, 09 634 7372 evenings
or 021 069 6438.
Cottage to let
Mangere Bridge, Rimu Road. Two-bedroomed
cottage (1 double and 1 single), kitchenette and
bathroom. Parking space available. Lovely gardens.
Three-minute walk to Mangere Bridge shops. Fiveminute walk to waterside, reserve and Mangere
Mountain. On bus routes to city, airport and
Greenlane. Would suit professional non-smoker.
Will be available end of March. $250 per week plus
bills. Call Janice for details, 09 634 7372 evenings
or 021 0696 438.
Dunkin’ Donuts
Domestic travellers with a sweet tooth can now indulge their desires
with the opening of two new Dunkin’ Donut outlets. This is the first time
the global chain has opened in a New Zealand airport terminal.
While Dunkin’ Donuts has had an airport store on Tom Pearce Drive for several years,
it now has two ‘cart’ stores in the main foodcourt and in the light aircraft end of the
domestic terminal. Travellers and staff are already snapping up the donuts with Bavarian
Kreme and Boston Kreme leading as most popular flavours at Auckland Airport. The
company also stocks its own donut creations as well as the brand’s most famous
varieties, with a new donut being tried every month.
Co-owner Tony Lee, who co-owns all eight of the Auckland-based Dunkin’ Donut
stores, is delighted with the enthusiasm shown for the brand and even receives
requests for donuts from around the country. He has occasionally couriered donuts
to far flung corners of the country to satisfy the palettes of Dunkin’ Donut fans.
“Travellers flying through the Auckland
domestic terminal often take packs of
donuts home to their families and friends
because Auckland is the only airport
in New Zealand where they can get a
Dunkin’ Donut. It’s easy for them to grab
a pack before stepping onto their flight,”
says Tony.
All Auckland Airport’s Dunkin’ Donuts
are baked in the company’s Penrose
kitchen and delivered to the stores twice
a day to ensure freshness. The two new
cart stores at the domestic terminal
are self-contained and need only to be
plugged into mains power. With their own
ANNA IKIUA SELECTS A BAVARIAN KREME
water pumps and waste systems, the
DONUT FROM THE KIOSK – DELICIOUS!
carts can be moved easily if required.
MARKETPLACE ADVERTISEMENT
BUY
SELL
SWAP
ACCOMMODATION
If you are in the market to non-commercially sell,
swap, rent or buy, and are an airport employee or
organisation, here is your chance to access 10,000+
readers free of charge.
Just email the details to [email protected]
no later than 14 March 2008 to place your free
advertisement in the April edition of the Airport Times.
Contact name:
Contact telephone:
Title: eg Boat for sale
Text: (approx 15 words)
Have your say
If you want to contribute any of the following:
News items
Letters
Advertisements
Marketplace
Contact: [email protected]
Fax: (09) 256 8868
Copy for the April 2008 edition by 14 March please!
07 / AIRPORT TIMES
Useful contacts
Auckland Airport
Airport emergencies
Airport faults and repairs
Terminal cleaners (Spotless Services)
Auckland Airport reception
HELICOPTER SERVICES
Ext 98777
Ext 98813
256 6932
256 8815
AIRLINES
Domestic and Commuter
Airworks operations centre
Air Chathams
Air National
Air New Zealand
Great Barrier Airlines
Mountain Air
Pacific Blue
Qantas Airways
Skylink
275
03 305
256
256
275
256
256
256
256
5981
0209
2100
3584
9120
7025
6921
7652
7500
International
Aerolineas Argentinas
Air New Zealand
Air Pacific
Air Tahiti Nui
Air Vanuatu
Aircalin
Asiana
British Airways
Cathay Pacific
Emirates
EVA Air
Freedom Air
Garuda Indonesia
Japan Airlines
Korean Air
KLM Royal Dutch Airlines
LAN Airlines
Lufthansa Airlines
Malaysia Airlines
Pacific Blue
Polynesian Blue
Qantas Airways
Royal Brunei Airlines
Singapore Airlines
Thai Airways
275 9914
256 3584
256 8525
256 6910
373 3435
256 8051
308 3359
256 6318
256 8747
256 8301
256 8465
0800 600 500
256 8260
379 3202
256 8322
302 0854
256 6900
303 1529
256 8330
0800 670 000
0800 670 000
256 6318
256 6660
256 6630
256 8518
AIRPORT FREIGHT SERVICES
ACP Worldwide
ACT Transport
Aion Cargo Solutions
Air Freight NZ
Air Transport World Freight
Airport Freight Centre Tenants Assoc
Airport Lunch Bar
Apex International Forwarding
Apex Logistics
Asian Express Airlines
Barber Logistics
Cargolux Airlines International
CMT Bond
Collins Equine
CT Freight
DHL
DogTainers NZ Ltd
Emirates SkyCargo
Exel
EZI World Cargo
Federal Express
Fliway Group
Green Freight Limited
IRT-BAS
Japan Airlines
Jupiter Air
Korean Air
Menlo Worldwide
NZ Post – international freight forward
Origin Air Freight
Pace Air Services – next flight services
Priority Fresh
Qantas Freight
Skynet Worldwide
TNT Express
UTi New Zealand Ltd
Wilson Logistics
255 5365
027 293 8738
275 1999
256 8587
275 0409
236 0358
275 9875
256 9727
256 9735
976 2977
255 0970
257 0490
256 9627
292 8833
275 1634
0800 800 020
256 0999
256 8305
256 5000
256 1107
256 5330
279 5200
275 3101
275 4002
275 3114
257 1250
256 8605
255 0800
257 1810
256 6537
257 1818
255 0841
275 1019
257 0016
0800 275 868
255 1100
255 0222
Heliflight
0800 768 677
CONFERENCE ROOMS
Domestic terminal
The Cabin
The Clubhouse
The Coachroom
256 8851
256 8851
256 8851
International terminal
Marlborough and Blenheim rooms
256 8782
GROUND HANDLERS
Air Centre One
Air New Zealand
Menzies
SkyCare
275
256
256
256
7167
3620
8339
1215
256
275
256
275
277
1700
9059
8501
9046
0634
GOVERNMENT AGENCIES
Aviation Security Service
Customs
MAF
Police
Immigration
FUNCTION CATERING
Pacific Flight Catering
LSG Sky Chefs New Zealand Ltd
HMSC-Auckland Airport
275 3000
255 0700
256 8782
PUBLIC TRANSPORT
Airbus
MAXX Regional Transport
0508 AIRBUS
366 6400
RECREATION AND PERSONAL SERVICES
Airport Lollipops Educare
Aviation Country Club
Aviation Country Club Bistro
Butterfly Creek
Flying Fit Health Club
Aviation Golf Course (starter)
Golf Driving Range
Treasure Island Adventure Golf
275
275
275
275
275
275
275
275
0888
6265
6265
8880
5747
4601
6080
7531
RENTAL CAR COMPANIES
ACE Rentals
USave Car & Truck Rentals
Apex Car Rentals
Avis Rent a Car
Budget Rent a Car
Hertz NZ
Maui & Britz Campervans
Europcar
Thrifty Car Rental
Jucy Rentals
256 9944
256 9430
0800 935 050
256 8368
256 8451
256 8690
275 4748
275 0066
256 8455
256 9441
RETAIL
Airport Shopping Centre
Acorn Café
Airport Pharmacy
BNZ
Digital Mobile
Foodtown
National Bank
Outlet Store
Postie Plus
Sheridan Linen
The Airport Doctor
The Florist
The Sharing Shed
The Warehouse
Warehouse Stationery
256 6518
257 3000
256 8754
275 4948
256 2128
0800 18 18 18
275 3115
275 0123
275 7057
256 8655
275 6606
275 0478
275 0156
257 2730
Domestic terminal
Books and magazines
Whitcoulls
Food and Beverage
Bach Café
Dunkin Donuts
Espresso Plus
Hayama Sushi & Noodles
Qantas Café
Tank Juice
The Ranges
Wishbone
Services
Travelex
Visitor Information Centre
256 8216
256
257
256
256
256
257
256
257
8570
4441
8562
6516
8570
2043
8566
0193
256 6536
256 8480
Speciality and Gifts
NZ & Beyond
Sunflowers Florist
Sunglass Hut
Time Out
257
275
257
525
4600
9330
0149
0200
Accessories
Guess
Sunglass Hut
Sunglass Hut/Watch Station
Tie Rack
Vodafone Rentals
257
257
256
256
275
5802
0149
8041
6190
8154
Books, magazines and music
Whitcoulls
256 8212
Fashion
Beach Culture
Carri-On
BONZ in New Zealand
Bendon
Line 7
Merino Discovery
275
257
256
256
256
256
2346
4604
9300
1153
8066
6198
Food and Beverage
Café Down Under
City of Sails
Hayama Sushi & Noodles
Jean Batten Foodcourt
Kiwi Café & Bar
McDonald’s
The River Café
Spinnaker Bar
Subway
Tank Juice
256
256
256
256
256
255
256
256
255
257
8468
8476
6200
8669
8418
0921
8578
8791
5565
4110
General duty free
Choc Stop
DFS Galleria
Regency Duty Free
256 6214
257 3555
256 7480
International terminal
Services
Airspace
Travelex
Flight Centre
Massage To Go
Seal ’n’ Secure
Visitor Information Centre
Souvenirs
Global Culture
Made In New Zealand
Speciality and Gifts
Airways Florist
Artport
ChocoVino
TravelPharm
Kiwi Discovery
Nature’s Window
Oceanic Arts
The Cellar
The Collection Point
The Great New Zealand Shop
Time Out
Walker & Hall Jewellers
256
256
275
256
256
275
8113
6463
5423
6906
8769
6467
275 3744
256 8592
275
256
256
256
256
256
256
256
256
256
525
275
1079
8087
7545
8036
6195
8045
8519
7465
8845
6650
0200
9905
275
275
256
256
275
275
256
256
256
256
257
256
257
275
256
275
257
3737
3335
8520
7015
0555
7809
6590
1261
3949
7050
0095
8527
4071
9082
0911
9753
2180
SERVICES
Airport Service Garage
Airways Panel and Paint
Qantas Valet (Base Care)
The Truck Cleaning Company
Firestone Direct
Harriman Signs
ImpEx Personnel
J A Russell Electrical & Data Suppliers
Koru Club (car valet)
Travel Agents Travel Service (TATS)
Manukau City Toyota
Parking Services
Pit Stop
Shell Skyways Service Station
Shell Tom Pearce Service Station
Skyway Car Storage
Vehicle Testing New Zealand
For airport faults and repairs
For all airport emergencies
Airport Times is printed with soy-based inks on Royal Offset Hi-Brite.
Manufactured with pulp sourced from sustainable plantation forests; Elemental Chlorine Free (ECF); Acid Free milled to EMAS and ISO 14001 standards.
Ext 98813
Ext 98777