Comments and Ratings
Duncan Decorators
5 Cardross Place, Broxburn,
West Lothian, EH52 6JA
01506 854112
NUMBER OF FEEDBACK FORMS RECEIVED: 54
AVERAGE SATISFACTION SCORE (OUT OF 10): 9.8
Feedback forms are completed by previous customers, rating their experience
of dealing with Duncan Decorators.
The following table shows average customer satisfaction scores out of 10:
Customer Satisfaction
Average out of 10
(10 being best)
Value for Money
How reasonable were the charges for the work
undertaken?
Quality of Work
How satisfied were you with the quality of the job on
completion?
Service
How professional, courteous and considerate was
the trader?
Tidiness
Did the trader leave your property in a clean and
tidy condition?
The following questions were also asked:
Did the Trader...
Yes
Explain all the costs?
(including labour, VAT, call out
charge, etc)
Give an estimate or
quotation at the start of the
job?
Keep you informed of any
changes?
(including costs, timeframe,etc)
Give you a receipt or invoice
at the end of the job?
9.7
9.7
9.9
9.9
No
N/A
94%
0%
6%
96%
2%
2%
85%
0%
15%
83%
13%
4%
Yes
100%
Question
Would you recommend this trader to a friend?
CUSTOMER COMMENTS
th
Date received: 24 May 2017
Total cost of work: Not provided.
Description of work: Decorated 3 bedrooms and hall,
landing and staircase. Putting up coving, doing
ceilings, walls, paint work on door frames and doors.
Kitchen, ceiling and walls, and livingroom’s feature
wall.
Comments: The best decorator I have ever had, Phil
came at 8am prompt and left around 4pm after
hoovering, lifting dust sheets, leaving his work area
spotless. He was very conscientious, his attention to
detail was the work of a perfectionist who loves his
job. I have a new house, work finished to the highest
standard. Would have no hesitation in recommending
Phil to others. Many additional snags done and
dusted without any additional costs. Work completed
on time. A first class job.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
Service
10
10
Tidiness
10
th
Date received: 12 April 2017
Total cost of work: Not provided.
Description of work: Painting of eves under roofline of
entire house and garage. Cleaning of external
brickwork of entire house. Cleaning of decking.
Painting front door and handrails.
Comments: Yet another first class job from Phil from
beginning to end.
Value for
money
Customer Ratings (Out of 10)
10
Quality of
work
10
Service
10
Tidiness
10
th
Date received: 5 April 2017
Total cost of work: £400
Description of work: Bringing a large bedroom kicking
and screaming from the 70’s bang up to date.
Comments: Great job from a professional.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
Service
10
10
Tidiness
10
th
Date received: 13 March 2017
Total cost of work: £1400
Description of work: Varnishing all doors and painting
all skirtings and various other jobs. Bringing a 40
year old house up to modern standard.
Comments: 5 star workmanship. Best painter I have
ever had.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
Service
10
10
Tidiness
10
th
Date received: 28 February 2017
Total cost of work: £300
Description of work: Remove wallpaper, sand walls,
paint walls and ceiling, gloss window frame and
doors and skirting, change light.
Comments: Very good.
Value for
money
Customer Ratings (Out of 10)
10
Quality of
work
10
Service
10
Tidiness
10
th
Date received: 13 January 2017
Total cost of work: £180
Description of work: Paint sunroom and window seat
and freshen kitchen door.
Comments: Phil turned up every day at 8am, was
reliable, went above and beyond to make the finish
perfect. He genuinely loves what he does and it
shows.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
Service
9
10
Tidiness
10
th
Date received: 25 November 2016
Total cost of work: £1471
Description of work: Complete redecoration of house,
including sanding and varnishing the kitchen floor.
Comments: The work was well done and Phil is
always a very helpful person who turns up early and
gets on with the job with little need for supervision.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
8
Service
9
10
Tidiness
10
th
Date received: 24 October 2016
Total cost of work: £600
Description of work: All of house painted with 4 coats
paint, other jobs such as filling holes where plaster
was off.
Comments: Was really pleased with work which Mr
Duncan did and would have no problem hiring him
again and recommending him to other people.
Value for
money
Customer Ratings (Out of 10)
10
Quality of
work
10
Service
10
Tidiness
10
th
Date received: 5 October 2016
Total cost of work: £1000
Description of work: Large livingroom/dining
room/large hall and bedroom completely sanded
down, stripped and repainted to all the above rooms.
Comments: All the work was carried out in a
professional and excellent standard. He is a credit to
his trade.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
Service
10
10
Tidiness
10
st
Date received: 21 September 2016
Total cost of work: £645
Description of work: External paintwork, including
replacement of damaged timber and fitting of wire
mesh over soffit vents.
Comments: Thoroughly professional job from
provision of quotation, regular updating throughout
work and quality of finished job. Volunteered and
carried out additional services F.O C. No hesitation in
recommending.
Value for
money
Customer Ratings (Out of 10)
ONLINE FEEDBACK PROVIDED.
Quality of
work
10
Service
10
10
Tidiness
10
st
Date received: 1 August 2016
Total cost of work: £320
Description of work: Painting 8 external window
frames.
Comments: Excellent job at a reasonable price.
Value for
money
Customer Ratings (Out of 10)
9
Quality of
work
10
Service
9
Tidiness
10
th
Date received: 14 July 2016
Total cost of work: Not provided.
Description of work: Main hall in livingroom papered.
One wall in bathroom papered and door and window
ledge painted.
Comments: Very friendly and tidy. Arrived at
arranged time.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
Service
10
10
Tidiness
10
th
Date received: 27 June 2016
Total cost of work: £400
Description of work: Ames taping, plastering and
painting of garage.
Comments: Phil is the ultimate professional. Does
what he says he will do, on time and to a very high
standard. Very proactive in recommending solutions
to problems Great value for money. Can’t
recommend him too highly.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
Service
10
10
Tidiness
10
th
Date received: 15 February 2016
Total cost of work: Not provided
Description of work: Lounge, walls and ceiling made
good, painted, windows, door frame and skirting
boards varnished.
Comments: Well pleased with work. Also will use this
decorator again.
Value for
money
Customer Ratings (Out of 10)
10
Quality of
work
10
Service
10
Tidiness
10
th
Date received: 15 February 2016
Total cost of work: £850
Description of work: Decorated large hall/staircase,
livingroom, kitchen, varnished all window frames.
Comments: An excellent job – very thorough and
great attention to detail.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
Service
10
Tidiness
10
10
th
Date received: 4 February 2016
Total cost of work: Not provided
Description of work: Decorate hall, landing and stairs.
Revarnish bannister.
Comments: Delighted with the work carried out! Have
asked for further decorating to be done to ground
floor rooms as Phil works to such a high standard.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
Service
10
Tidiness
10
10
rd
Date received: 3 February 2016
Total cost of work: £300
Description of work: Redecorating a bedroom.
Stripping wallpaper, painting ceiling, walls and
woodwork.
Comments: Phil did two extra jobs as part of work
and didn’t charge extra.
Value for
money
Customer Ratings (Out of 10)
10
Quality of
work
8
Service
9
Tidiness
9
th
Date received: 12 November 2015
Total cost of work: £520
Description of work: 3 bedrooms – painted ceilings,
woodwork, papered all walls – and inside 2
cupboards, rubbed down and varnished wooden
window frames.
Comments: An excellent job – have booked him to
come back to do staircase and livingroom.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
Service
10
10
Tidiness
10
st
Date received: 21 October 2015
Total cost of work: £1650
Description of work: External paintwork, internal
painting of walls and ceilings in livingroom,
kitchen/garden room, downstair and upstairs hall.
Comments: Phil is a rare commodity in this day and
age: a real professional who takes pride in his work,
which is of very high quality. He delivers what he
promises and uses his initiative to great effect. I have
no hesitation in recommending him unreservedly.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
9
9
Service
10
Tidiness
10
th
Date received: 24 September 2015
Total cost of work: £590
Description of work: Fully paint livingroom, upper hall
and stairwell, varnish 2 wooden doors and full
bannister and paint/gloss rads, skirtings and four
other doors.
Comments: Excellent work – cannot fault.
Value for
money
Customer Ratings (Out of 10)
10
Quality of
work
10
Service
10
Tidiness
10
th
Date received: 7 September 2015
Total cost of work: £615
Description of work: Painting sitting room, staircase
and upper landing. In addition Phil also gloss painted
doors, skirting and door frames and also sourced and
replaced skirting. Also painted 4 radiators. This price
included all paint and materials used.
Comments: Very professional at all times, very
punctual. Nothing was too much trouble. Phil
overcame numerous issues with ease. We would
recommend Duncan Decorators.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
Service
10
10
Tidiness
10
th
Date received: 17 August 2015
Total cost of work: £734.31
Description of work: Clean, sand, repaint roofed and
refurbished sunroom, 40 sq. metres.
Comments: Good with us, the dogs and the work.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
9
9
Date received: 22
nd
Service
9
Tidiness
9
July 2015
Total cost of work: £950.00
Description of work: Painting of all walls, ceilings,
doors, skirting boards and window frames and cills.
Paint for ceilings and all paint for woodworks
included in price.
Comments: Good job done.
Value for
money
Customer Ratings (Out of 10)
8
Quality of
work
8
Service
9
Tidiness
9
th
Date received: 29 June 2015
Total cost of work: £500
Description of work: Paint living room and hall,
ceilings, walls, woodwork, papering one wall.
Comments: I was very pleased with the quality of
work undertaken. Phil is a very pleasant and reliable
decorator he arrived on time and worked very hard.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
8
8
Service
9
Tidiness
10
th
Date received: 11 June 2015
Total cost of work: £580.00
Description of work: Gloss of living/dining room
areas, stairs, banisters, 2 bedrooms and all doors.
Painted living room and dining areas and one
bedroom.
Comments: Very reasonable cost for such a labour
intensive job. All work was completed in good time
and I could rely on Duncan Decorators to be there
when they said they would be. Very pleased with end
product.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
10
Service
10
Tidiness
10
nd
Date received: 2 June 2015
Total cost of work: £161
Description of work: Plaster and rechipping part of
garage and fitting downpipe.
Comments: Very satisfied with the work.
Value for
money
Customer Ratings (Out of 10)
10
Quality of
work
10
Service
10
Tidiness
10
st
Date received: 21 May 2015
Total cost of work: £450
Description of work: Paint walls and woodwork in a
large hall.
Comments: Worked two extra days at no additional
cost to get the job finished. Felt very comfortable
leaving him in my home. Great attention to detail and
no mess.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
9
Service
Tidiness
9
10
th
Date received: 15 May 2015
Total cost of work: £233.94
Description of work: Painting and decorating
downstairs toilet and upstairs bedroom.
Comments: Professional, helpful and friendly. Phil did
a great job in our rooms. Good value for money.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
10
Service
Tidiness
10
10
th
Date received: 24 April 2015
Total cost of work: £240
Description of work: Paint ceiling and walls of
stairwell and landings.
Comments: Excellent quality work. Very tidy and
punctual. Highly recommended.
Value for
money
Customer Ratings (Out of 10)
10
Quality of
work
10
Service
10
Tidiness
10
rd
Date received: 23 February 2015
Total cost of work: Not provided.
Description of work: Paint and decorate livingroom
and kitchen.
Comments: Good workmanship, clean, tidy, efficient.
Great job.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
Service
10
Tidiness
10
10
rd
Date received: 23 February 2015
Total cost of work: £500.00
Description of work: Painting halls and stairwell and
all woodwork. Also painting all doors.
Comments: Phil is an excellent tradesman. He
listened to what we wanted, pointed out what could
be done and suggested alternatives. He really went
beyond what was agreed initially and completed a
fine job for us. Very pleased and will certainly call on
his services again.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
Service
9
Tidiness
10
10
th
Date received: 20 February 2015
Total cost of work: £220
Description of work: Paint walls and ceilings in
livingroom, hall and bedroom.
Comments: A very polite, conscientious worker and
very very tidy. Cares about his work.
Value for
money
Customer Ratings (Out of 10)
10
Quality of
work
10
Service
10
Tidiness
10
nd
Date received: 2 February 2015
Total cost of work: Not provided.
Description of work: None provided.
Comments: None provided.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
10
Service
Tidiness
10
10
th
Date received: 25 November 2014
Total cost of work: £1074.79
Description of work: Painting and decorating two
bedroom flat. Rooms included two bedrooms, kitchen
with flooring, bathroom and lining and painting
lounge.
Comments: I would have no reservations
recommending Phil to my family or friends for
painting and decorating.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
10
Service
10
Tidiness
10
th
Date received: 20 November 2014
Total cost of work: £750
Description of work: Papered livingroom, staircase,
feature walls on 2 bedrooms, painted walls in
bedrooms, kitchen and hall. Painted white woodwork
and ceilings.
Comments: Very tidy worker and very thorough in
everything that was done. Had meetings to attend
and felt comfortable in leaving Phil in house.
Value for
money
Customer Ratings (Out of 10)
10
Quality of
work
10
Service
10
Tidiness
10
th
Date received: 28 October 2014
Total cost of work: £400
Description of work: Completed painting of two
bedrooms, emulsioned, glossed and also emulsioned
and glossed the ensuite.
Comments: Philip is honest and reliable and very
professional, we would recommend him to all our
friends, his prices are very reasonable.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
10
Service
Tidiness
10
10
th
Date received: 28 July 2014
Total cost of work: £350 for labour and supply of
emulsion paint and gloss.
Description of work: Undercoating of ceilings, walls,
woodwork. Painting of ceilings and walls. Glossing of
all woodwork and doors x 7. Rooms: large
livingroom, bottom hall, stairs and landing.
Comments: I would highly recommend Duncan
Decorators. Phil was highly motivated in providing a
very reliable, thorough and professional service and
did so with very reasonable costing. Results were
perfect.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
10
Service
Tidiness
10
10
th
Date received: 24 July 2014
Total cost of work: £210
Description of work: Paint hall, landings incl all
woodwork doors (7), skirting and ceilings.
Comments: First class job.
Value for
money
Customer Ratings (Out of 10)
10
Quality of
work
10
Service
10
Tidiness
10
th
Date received: 15 July 2014
Total cost of work: £2080
Description of work: Stripping out wallpaper,
skimming artex, upgrading facias, skirting, light
fittings etc. Floor tiling, wall tiling. Replacement sinks,
toilet and worktops. Room extension.
Comments: I could put trust in Philip to get on with
the job without having to “see it through”. Very
reliable. Never lost a day. Great all rounder. Would
not hesitate to call him if I have a problem. Great guy.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
Service
10
Tidiness
10
10
th
Date received: 28 May 2014
Total cost of work: £337.93
Description of work: Painting stairs and hall also
gloss painting woodwork and doors.
Comments: Philip went beyond just painting – I
cannot recommend him highly enough. We are more
than happy with his work and will definitely use him
again.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
Service
10
Tidiness
10
10
st
Date received: 21 March 2014
Total cost of work: £190
Description of work: Emulsion paint kitchenette (2
coats) and toilet (2 coats). Varnished stairs banister.
Varnished skirting in living room and 6 window sills.
Comments: Highly delighted with work done.
Certainly shall get him back.
Value for
money
Customer Ratings (Out of 10)
10
Quality of
work
10
Service
10
Tidiness
10
th
Date received: 10 March 2014
Total cost of work: £280
Description of work: Papering kitchenette (paper
supplied). Paint ceiling and 1 wall. Supplied paper for
back lobby and painted ceiling. Put on new switches,
secured a cabinet to walls and put tiles at the back of
sink which he supplied.
Comments: He was a very clean tidy worker. I had to
go out on one occasion for a couple of hours. I had
my sons 2 dogs to look after so he let them out for
me. I have recommended him to a few other people,
one who has had the job finished and she is really
pleased with the work.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
Service
10
Tidiness
10
10
th
Date received: 10 February 2014
Total cost of work: Not provided.
Description of work: Plaster and painted behind and
under cooker. Reface 3 cupboard doors and painted
them. Painted behind cooker where he plastered.
Comments: Good, honest, quick and reasonable
worker. Pleased with the results.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
Service
10
Tidiness
10
10
st
Date received: 31 January 2014
Total cost of work: Not provided.
Description of work: Decorated kitchen and
bathroom.
st
Comments: 1 class job all round. Very professional.
Value for
money
Customer Ratings (Out of 10)
10
Quality of
work
10
Service
10
Tidiness
10
th
Date received: 27 December 2013
Total cost of work: £480
Description of work: Sand all walls and ceiling in 2
rooms. Undercoat both room and ceilings. Paint and
gloss all of both rooms. Paper 1 wall in 1 of rooms.
Comments: Very friendly person and kept us
informed of all works and also dug us out of a hole at
short note and happy with job he done.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
9
Service
9
10
Tidiness
10
th
Date received: 9 December 2013
Total cost of work: Not provided.
Description of work: Painted walls, woodwork,
staircase and landings. Stained front and back door
also varnished.
Comments: Good job, very tidy, have asked him to
do a bathroom and bedroom! I had 4 quotes and he
was the cheapest, and would highly recommend.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
10
Service
10
Tidiness
10
st
Date received: 21 November 2013
Total cost of work: £1800
Description of work: The painting both emulsion and
gloss of walls and woodwork to hall stairs and
landings, lounge, cloakroom, conservatory and two
bedrooms including some paper hanging. Including
all preparation work, filling and sanding down.
Comments: Phillip is a very conscientious,
considerate and tidy decorator and his good work
reflects this.
Value for
money
Customer Ratings (Out of 10)
10
Quality of
work
10
Service
10
Tidiness
10
th
Date received: 12 November 2013
Total cost of work: £685.96
Description of work: Paint walls/ceiling and
paintwork in livingroom/stair and hall/main
bedroom/spare room and bathroom plus re-grout
bathroom tiles.
Comments: Excellent efficient work. Would not
hesitate to use again or recommend.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
9
Service
9
9
Tidiness
9
th
Date received: 24 October 2013
Total cost of work: £80
Description of work: Whole kitchen: painted tiles,
cupboards and windows, papered walls, painted shelf
and ceiling.
Comments: Very pleased with the work undertaken.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
Service
10
10
Tidiness
10
st
Date received: 21 October 2013
Total cost of work: £100
Description of work: Bedroom painted (walls, ceiling
and woodwork).
Comments: Very professional job, and tidy during
and after work carried out. Friendly and courteous
service.
Value for
money
Customer Ratings (Out of 10)
10
Quality of
work
10
Service
10
Tidiness
10
st
Date received: 21 October 2013
Total cost of work: £380
Description of work: Paper feature wall in sitting
room, painted walls and skirting, also french doors
between sitting room and dining room. Paper feature
wall on one wall in hall/stairs painted wall, skirting
and banister.
Comments: We were very pleased with work carried
out, some jobs were done that were not on the
estimate at no extra cost.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
10
Service
10
Tidiness
10
10
st
Date received: 21 October 2013
Total cost of work: £260
Description of work: Painting facia and soffit,
cleaning rhones, repairing rhone.
Comments: Punctual, hardworking, pleasant.
Value for
money
Customer Ratings (Out of 10)
Quality of
work
9
Service
9
10
Tidiness
10
st
Date received: 21 October 2013
Total cost of work: £200
Description of work: Wallpaper/painting/glossing –
bedroom. Painting/glossing – livingroom.
Comments: Highly recommended.
Value for
money
Customer Ratings (Out of 10)
9
Quality of
work
10
Service
10
Tidiness
10
th
Date received: 16 October 2013
Total cost of work: £4500+
Description of work: Livingroom walls/ceiling with
coving and some plastering. Bedrooms x 4 walls
some with plastering. Hall – walls with large amount
of plastering and coving. Kitchen/utility rooms – walls
with some plastering.
Comments: Would highly recommend this decorator
(and have done) to friends and family. Was delighted
with work carried out.
Value for
money
Customer Ratings (Out of 10)
9
Quality of
work
10
Service
10
Tidiness
10