Dear potential customer,
Regardless of business sector, we help your business grow
and compete by reducing administrative burden, improving
customer satisfaction and becoming more efficient.
Interestingly though, we do all this with something as simple
as pen and paper.
Ubisys was formed in 2004 and has rapidly become a leading
service provider and integrator of Anoto based digital pen
and paper solutions. Based near Leeds, we have clients all
over the UK in every business sector and almost every
vertical.
Working in partnership with mobile operators, software
vendors and resellers we extend the use and purpose of
Digital Pen and Paper to its limits by developing bespoke
applications and databases. Our solutions deliver immediate
benefits and high levels of ROI in relatively short timescales.
If you want to know more, don’t hesitate. Call today.
Tarek Ghouri
Managing Director
Ubiquitous Systems Ltd
Croft Business Park
Kirk Deighton
Wetherby
West Yorkshire, LS22 5HG
Tel 01937 858170
www.ubisys.co.uk
Customer
Case
Study
ANIMAL MAGIC.
HOW A UBISYS SOLUTION HELPED STOCKTON BOROUGH COUNCIL
ANIMAL WELFARE SERVICE IMPROVE THEIR INTERNAL PROCESSES,
REHOUSE QUICKER AND TACKLE AN INCREASING PROBLEM.
ABOUT
Stockton on Tees Borough Council delivers many services in a thriving area of the Tees Valley. More than 8,000
people are employed by Stockton Council to provide a vast array of services for over 186,000 people who live and
work in the Borough, making them the area’s biggest employer. Stockton's Animal Welfare Service provides a full
range of services with regard to animal welfare issues and investigate complaints /provide services in relation to:
Cruelty to any animal, abandonment of any animal, dog attacks/Dangerous dogs, complaints regarding wild
animals, dog fighting, animal rescues, road Traffic Accidents, re-homing, and educational visits.
CUSTOM SOLUTIONS
Ubisys understands not all
businesses work the same way.
Our goal is to provide our clients
with the services they require to
realise a fully working and
integrated solution that works
within their existing business
AT A GLANCE
• FULLY AUTOMATED SYSTEM FOR MULTISITE USE.
• REAL TIME NOTIFICATION OF NEW
STRAYS INCORPORATING SMS
MESSAGING NOTIFICATION.
• CUSTOMISED CUSTOMER PORTAL TO
ENABLE LOST & FOUND REGISTER.
• INCREASED REPORTING.
• FULL AUDIT TRAIL FROM ANIMAL
COMING INTO CARE, TO CONCLUSION.
• PHOTOGRAPHIC EVIDENCE OF ANIMAL.
• ADMINISTRATION SAVING
• KNOWING WHERE THE DOG IS AT ALL
TIMES.
Stockton BC has 2 Animal Welfare Officers, 3 Animal
THE END TO END PROCESS IS QUITE
SIMPLY BETTER...LOTS BETTER!
Collection Officers, 7 Holding Kennels, 15 long term
THE SOLUTION
kennels off site and back office staff managing the
Each Animal Welfare Officer and the kennel Security
& Surveillance team is equipped with a smart phone,
a digital pen and digitised forms. The dogs
description, photo and entire journey through the
system is documented and updated to the customized
portal at any time, which provides:
THE BUSINESS CHALLENGE
daily issues of animal welfare.
Since April 2008 the number of stray dogs dealt with
has
increased
by
328%
in
2009/2010.
This
unprecedented increase placed resource demands on
the service which gave concern to the council about
the existing systems effectiveness to cope in relation
to accountability, traceability and ultimately the
welfare of the dogs passing through the service.
SYSTEM.

They needed a solution that would:
• Record all the relevant information required as part
of the Council’s legal obligation to hold a public
stray dog resister.

• Capture a photograph of the dog enabling faster rehoming/return to owners
• Accurately identify and track the current status of
any dog in their care to ensure its welfare.
• Swiftly and accurately match lost and found dog
reports to enable prompt reunification of owner and
dog – minimizing stress to kenneled dogs.
• IMMEDIATE UPDATE OF BACK OFFICE

• Work in real time to notify staff of a service request
in relation to a stray dog.

A real time automated mobile solution giving 24/7
live picture of any dog in the council’s care and
what action has been undertaken with regards to
any individual dog.
Ability to receive electronic images from an owner
reporting their dog missing or send them an image
to confirm the council have their dog enabling
owners to be re-united with their dogs more swiftly
and accurately.
Provides a database resource to trace history of
dogs that are coming into the council’s care on
more than one occasion enabling them to trace
ownership where the dog is not micro-chipped or
the details are out of date.
Provides a more efficient service allowing officers
to spend precious time on proactive
educational/enforcement animal welfare work to
achieve the aims of the service.
processes and applications.
E A S Y D E P L O Y ME N T
Formidable is an easy to use
and simple to manage Digital
Pen and Paper platform. Either
hosted by us or locally installed,
you can access the system
securely from any Flash
enabled web browser.
SUPPORT
When its in, working and
delivering the benefits we
agreed up-front, our support
service will ensure any issues,
no matter how large or small,
get fixed quickly.