MEDICAL ASSISTANT
The Medical Assistant abides by and actively supports the vision, mission, Core
Principles, policies, and procedures of Pikes Peak Hospice & Palliative Care (PPHPC).
The role of the Medical Assistant is to perform clinical and administrative tasks in
support of the operations of the Clinical Service Team(s).
Qualifications:
Minimum Education:
Graduate from an accredited Medical Assistant Training Program
Preferred Experience: Hospice or Home Health experience. Familiarity with multi-line
telephone usage and texting. Medical Terminology; Excel; Internet Research; E-mail;
Knowledge of hospice; Knowledge of death and dying experience; Previous healthcare
experience.
Required Certification/License:
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Medical Assistant Certification or Registration
Current CPR Certification
Job Responsibilities:
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Effectively demonstrates clinical administrative support to Clinical Teams.
Answering telephones and greeting patients/families.
Able to answers calls from the patient and family in a style that makes them feel at
ease. Assesses the information to identify next steps to resolve the needs of the
patient and family. Transfers the information to the appropriate person to assure
proper follow through is provided to patient/family.
Takes medical history. Monitors and communicates patient condition. Instructs
patient/family about medication as directed by the physician—how to prepare,
administer, etc. Proficient in documenting into patient chart.
Enters orders into medical records. Documents and updates communication to care
teams, managers and medical records when appropriate. Print care plans and orders
written by nurses and fax to facilities. Order medication refills. Tracks census activity
and other appropriate logs.
Uses critical thinking to prioritize and coordinate clinical staff’s patient visits. Updates
daily census and patient visit needs.