International Corporate Sales
Editorial
Mercedes-Benz is setting a new standard with the new E-Class. The most
intelligent business saloon ever built lifts comfort, dynamics, efficiency, safety
and connectivity to a whole new level. And this applies to another member of
the E-Class family, too. The new estate pairs the outstanding values of the
saloon with added functionality. Both share the fresh design and the excellent
engine line-up of efficient and powerful drives, ranging from the four-cylinder
diesel engine with 150 hp to the six-cylinder petrol engine with 333 hp.
It offers many benefits, especially for vehicle fleets – something also underscored
by the results of many tests carried out by independent experts. For example,
we achieved top placing in the “Spring 2020” residual value rankings by “Focus
Online” and market research institute “bähr & fess forecasts”. Nine models
received top scores for particularly high value stability. The results of mainstream
research have also been outstanding: In the 2016 DEKRA Used Car Report,
no fewer than four models took the top spot in their respective segments, while
six models made the top ten in the overall rankings of the 2016 TÜV Report –
with the B-Class at number one and the C-Class winning the mid-size class.
The trade press agrees – Mercedes-Benz cars possess outstanding qualities.
Both the S-Class and the C-Class won their respective segments in AutoZeitung’s
“Auto Trophy”, as well as “Best Car” awards from auto motor und sport. At the
AutomotiveINNOVATIONS Awards 2015, Mercedes-Benz was honoured as the
most innovative company of the entire decade.
All this underscores the leading role that Mercedes-Benz holds, particularly in
terms of technical innovation. This is a standard we consistently set ourselves –
and one that is valued by our customers. Last year, Mercedes-Benz sold
1.88 million vehicles, marking another best in company history. We are
entirely optimistic about this year, too. And if you take a look at the E-Class,
you’ll understand why.
Yours,
Matthias Lührs
Vice President Sales Functions Mercedes-Benz Cars &
Product Management Mercedes-Benz Passenger Cars
2
Contents
The new E-Class
Sporty silhouette, spacious interior
Intelligent Drive – Equipped with all the E-Class assistance systems
Efficient engines in the E-Class
Entertainment in all seats
4
6
7
8
9
Efficiency10
Efficient engines in the E-Class
12
Plug-in-hybrid – The future inside
13
Mercedes-Benz plug-in-hybrid offensive
14
Interview with Nico Rosberg
15
Innovation Leadership16
Next-generation driver assistance systems
18
State-of-the-art safety
19
Mercedes me – Anytime, anywhere
20
Interview with Ola Källenius
21
Performance Promise
Introduction to Stefan Herbert
We’re there for you
Daimler Fleet Management
Global Service & Parts
22
24
25
26
27
3
The new E-Class –
Masterpiece of Intelligence
4
The business saloon is the fleet highlight in the
Mercedes-Benz Year of the Dream Car. It sets design
accents with a clear and yet emotional design, as
well as a high-quality, exclusive interior. A host of technical
innovations enable comfortable and safe driving on a
previously unattained level, while adding a whole new
dimension to driver relief. Plus, infotainment and operating
systems offer a completely new experience. Another prime
example is the brand new diesel engine, which, paired
with lightweight design and best-in-class aerodynamic
efficiency, sets efficiency benchmarks in this segment.
The new estate obviously has all the same innovations as
the E-Class Saloon, while also offering a compelling spatial
concept. That makes the sixth generation of the estate the
most intelligent estate that Mercedes-Benz has ever built.
International Corporate Sales | The new E-Class
5
Sporty silhouette,
spacious interior
The new estate is the perfect all-rounder for business, leisure and family. The
E-Class Estate has a modern, stylish and dynamic look, sharing the same styling
as the saloon as far as the B-pillar. The taut silhouette flows from the long
bonnet over the sporty sweep of the roofline into a powerful estate rear end
with a sharply angled rear windscreen. Short overhangs, a long wheelbase
and large wheels give the E-Class Estate dynamic proportions. As with the
saloon, the distinctive front end sports a different look depending on the design
and equipment line. “Despite its sporty roofline, the E-Class Estate has the
most rear-seat space in the segment. Intelligent features make the generous
load capacity even more useable through the likes of the Cargo setting for
the rear seat backrests and their 40:20:40 split, which comes as standard,”
enthuses Ola Källenius, Member of the Board of Management of Daimler AG
responsible for Mercedes-Benz Cars Marketing and Sales.
On the inside, too, the E-Class Estate has the same design as the saloon, which
has already received three “Automotive Interiors Expo Awards”. Two wide,
high-resolution, brilliant dashboard displays are available as options. Premium
materials characterise the interior style, with wooden trim featuring yacht-like
flowing lines offering a contemporary interpretation of marquetry. Customers
can also choose an all-new kind of metal weave. The seats combine characteristic
Mercedes long-distance comfort with a sporty, cultivated look and different
designs depending on the choice of line. Also new to the segment is the Warmth
Comfort package with heated armrests in the door and centre console as well
as the fast-acting seat heating Plus.
6
The Success Story
April 1978 marked the start of production of the
estate version of the 123 series. A long success
story began, with well in excess of one million
business estates built to-date. Since then, the
“T” in the German name “T-Modell” has stood
for Tourism and Transport – not to mention
Trendsetter. Among its loyal fan base, the estate
model has long established itself as a firm
favourite in more than just the full-size line-up at
Mercedes-Benz. There has been an estate version
of every subsequent E-Class generation (S 124,
S 210, S 211, S 212). The competition followed
suit – some considerably later than others.
Load Master
With a capacity of 640 to 1,820 litres, the load
space of the E-Class Estate is one of the biggest
in the segment. One new feature is the Cargo
function for the rear seats. The backrest can be
set around ten degrees more upright, increasing
the load volume by 35 litres, while keeping the
car as a fully functioning five-seater. Also part of
standard equipment is the EASY-PACK Tailgate,
which makes for extremely convenient loading and
unloading with electromechanical opening and
closing at the touch of a button. The KEYLESS-GO
with HANDS-FREE ACCESS option is one choice
for exceptionally easy operation: A kicking motion
beneath the rear bumper is all it takes for the
driver to open and close the tailgate fully automatically. There is no need for a spare hand or to put
down baggage.
Intelligent Drive –
Equipped with all the E-Class assistance systems
The new E-Class sets benchmarks in safety, comfort and
driver convenience and they are, of course, all available for
the estate version, too. Standard equipment includes
Active Brake Assist. It warns the driver of the threat of
collision, aids in emergency braking and will brake autonomously in the event of an emergency. As well as slowmoving, stopping or stationary vehicles, it also recognises
pedestrians crossing in front of the vehicle. Likewise
standard are ATTENTION ASSIST with adjustable sensitivity,
which can warn against inattention and drowsiness, and
Crosswind Assist, which aids the driver by significantly
reducing the lateral movement of the vehicle caused by
strong gusts of wind from the side.
The highlights of the optional driver assistance package that
make the E-Class the most intelligent vehicle in its class
also include DRIVE PILOT, with which Mercedes-Benz
is taking the next step en route to autonomous driving. As
Distance Pilot DISTRONIC, it is not only able on all types of
road to keep the car the correct distance behind vehicles
in front automatically, it can also follow them at a speed of
up to 210 km/h for the first time. This can make life easier
for the driver, who no longer needs to operate the brake or
accelerator pedal during normal driving and also receives
plenty of steering assistance from the Steering Pilot – even
on moderate bends.
Also new is the Remote Park Pilot, which, for the first
time, enables the driver to complete parking manoeuvres
in car parks and on-road parking spaces via smartphone
from outside the car. Getting into and out of the car is
therefore extremely straightforward and comfortable,
even when faced with extremely tight spaces.
International Corporate Sales | The new E-Class
7
Efficient engines in the E-Class
An entirely new developed diesel engine sets efficiency benchmarks in this segment in conjunction with lightweight
construction and optimum aerodynamic figures. The new E 220 d with a maximum output of 143 kW/195 hp offers more
performance than the previous model yet consumes 13 percent less fuel. The broad range of engines extends right
up to the Performance V6 from Mercedes AMG.
Overview of some of the E-Class engines:
E 200
Saloon
E 200
Saloon
E 220 d
Saloon
E 350 d
Saloon
Cylinder number/layout
I4
I4
I4
V6
Transmission / gearshift
Manual
Automatic
Automatic
Automatic
Displacement (cm3)
1,991
1,991
1,950
2,987
Rated power (kW/hp @ rpm)
135/184 @ 5,500
135/184 @ 5,500
143/194 @ 3,800
199/258 @ 3,400
Rated torque (Nm @ rpm)
300 @ 1,200-4,000
300 @ 1,200-4,000
400 @ 1,600-2,800
620 @ 1,600-2,400
Fuel
Super petrol
Super petrol
Diesel
Diesel
Fuel consumption NEDC urban (l/100 km)
8.8-8.1
8.0-7.6
4.7-4.3
6.6-6.3
Fuel consumption NEDC extra-urban (l/100 km)
5.6-5.0
5.3-4.9
4.1-3.6
4.9-4.4
Fuel consumption NEDC combined (l/100 km)
6.8-6.1
6.3-5.9
4.3-3.9
5.5-5.1
CO2 emissions combined (g/km)
153-140
142-132
112-102
144-133
Acceleration 0–100 km/h (s)
8.1
7.7
7.3
5.9
Top speed (km/h)
240
240
240
250
8
Entertainment in all seats
The driver and front-seat passenger find themselves once
again in a modern cockpit. Dashboard options include two
brilliant, wide, high-resolution 12.3-inch displays that
merge beneath a single glass cover to become a Widescreen Cockpit. Because the cockpit is fully digital, the
driver can configure it with the information and views
most relevant to him and select from three different styles:
“Classic”, “Sport” and “Progressive”. Also celebrating
their debut in the E-Class are the touch-sensitive Touch
Controls in the steering wheel, which permit gesturecontrol of all infotainment functions.
Even rear-seat passengers have plenty on offer. The
E-Class Estate is the ideal companion for business and
family. One example is the rear-seat entertainment – a
few easy moves is all it takes to convert the rear bench
of the E-Class into a communication centre or cinema
with iPad® Rear Seat Integration Plug & Play. The optional
equipment necessary to facilitate this is the “pre-installation
for entertainment and comfort”. The fixture is available
from Mercedes-Benz retailers as an original accessory and
is simply inserted into the pre-installed slot on the back
of the front seats. The fixture can be turned and tilted and
enables use of an iPad®.
International Corporate Sales | The new E-Class
9
Intelligence meets efficiency –
Efficient engines for the entire
Mercedes-Benz Fleet
10
The efficiency of Mercedes-Benz vehicles has always been
a decisive factor in the brand’s success. Hybrid and electric
vehicles play an important role in the Mercedes-Benz
roadmap for sustainable mobility, alongside the ongoing
optimisation of modern internal combustion engines.
An important element is state-of-the-art technology with
targeted improvement initiatives on the vehicle in areas
such as aerodynamics, lightweight design and energy
management. This efficiency is particularly beneficial to
vehicle fleets. In the two decades since 1995, the average
fuel consumption of the car fleet sank by almost a half
from 9.2 l/100 km (230 g CO2/km) to 5.0 l (125 g CO2/km).
This also means a reduction in emissions. Today, 68
models from Mercedes-Benz Cars already emit less than
120 g/km and 108 models bear the A+ or A efficiency
label. The result is exemplary ecology and high efficiency
through low fixed costs.
International Corporate Sales | Efficiency
11
Next-Generation diesel technology –
Intelligent engines, too
The latest Mercedes-Benz four-cylinder marks the start of a forward-looking
engine family. More than 80 years of diesel expertise have gone into the
OM654. Following its debut in the E 220 d , the state-of-the-art power unit
will be applied extensively across the entire Mercedes-Benz Cars and Vans
line-up. There are plans for several power variants as well as longitudinal and
transverse installation in vehicles with front, rear and all-wheel drive.
The new Mercedes-Benz E 220 d1 has also proven itself in extensive testing.
The independent vehicle inspection institute DEKRA has certified it with
exceptionally low emissions in real-life driving – especially in terms of nitrogen
oxides (NOx). DEKRA experts selected four different routes and tested NOx
emissions under the real-life traffic conditions that come into force in 2017.
All the test routes took between one-and-a-half and two hours to drive, had
very dynamic driving profiles, incorporated city and motorway driving and
called for a high degree of acceleration. The conclusion of the DEKRA tests
confirmed that the E 220 d1 undercut even future NOx limits by a considerable
margin.
Real Driving Emissions
As of September 2017, emissions will no longer
be calculated only on test rigs (as specified by
the NEDC standard), but with additional RDE
tests in real driving situations. The abbreviation
stands for Real Driving Emissions. According to
RDE requirements, as of September 2017 the
nitrogen oxide emissions of new diesel vehicles
under real-life driving conditions may not exceed
2.1 times (conformity factor) the specified lab
value of 80 mg/km – which equates to 168 mg/km.
As of 2020, the conformity factor will be 1.5;
meaning 120 mg of NOx per kilometre will be
permitted under real-life driving conditions.
The WLTP cycle (Worldwide Harmonized Light
Vehicles Test Procedure) was another focal point
in the development of the new diesel engine.
Compared with the NEDC, it is aimed at ensuring
the figures for standardised and real-life consumption are more closely matched in future.
Formula One technology in the E-Class
Among the technologies delivering low emissions and exemplary efficiency
is one that comes directly from Formula One. NANOSLIDE® coating on the
cylinder barrels is also used in the V6 power unit of the Mercedes Petronas
F1 W07 Hybrid. Combined with other measures, it lowers internal friction by
around 25 percent. The new E 220 d1 consumes around 13 percent less fuel
than its predecessor – yet power output and performance have been increased.
• First all-aluminium design for a four-cylinder diesel
• NANOSLIDE® cylinder coating
• Steel pistons with stepped-crown combustion
• Fourth-generation common-rail injection with pressures of up
to 2050 bar
• Configuration of all exhaust-treatment technologies directly at
the engine
• Considerably lighter and more compact: 168.4 kg vs. 203.8 kg (–17 %)
• Two-litre displacement instead of 2.15 litres, cylinder spacing of
90 mm vs. 94 mm
• Low noise level and excellent vibration comfort through a broad
package of measures
1
E 220 d fuel consumption (urban): 4.7-4.3 l/100km; (extra-urban): 4.1-3.6 l/100km;
(combined): 4.3-3.9 l/100km, CO2 emissions (combined): 112-102 g/km.
Plug-in-hybrid – Future inside
The latest plug-in-hybrid from Mercedes-Benz is called the E 350 e. The saloon
boasts compelling dynamics and efficiency and enables more than 30 kilometres
of battery-electric (and thus zero-emissions) driving. The business saloon has
impressive performance and consumption figures (see table).
Hybrid driving is efficient, dynamic and easy
In the background, intelligent drive management automatically selects the ideal
combination of internal combustion engine and electric motor. With the aid of
four operating modes (HYBRID, E-MODE, E-SAVE and CHARGE) and five driving
programmes, the driver can choose to control the hybrid interaction and driving
character him/herself – thus placing the emphasis on efficiency, comfort or
sporty performance as preferred.
If the driver has programmed a destination into the navigation system, an intelligent operating strategy controls the charge and discharge of the high-voltage
battery. The energy is then used to its best possible advantage across the entire
route. The aim of this route-based operating strategy is also to reach towns and
cities with the battery as full as possible to enable efficient and frequent electric
driving in stop-and-go traffic.
A haptic gas pedal helps the driver achieve an efficient driving style. A noticeable
pressure point indicates, for instance, that the maximum electric power has
been reached and that the combustion engine will kick in if the pedal is pressed
further. A double pulse prompts the driver to lift off the gas when the standard-fit
proximity warning system identifies a slower-moving vehicle ahead. The car
can then slow down automatically using the electric motor as a generator, thus
recovering energy and avoiding frequent braking, particularly in convoy traffic.
E 350 e technical data:
Cylinder layout/number
I4
Displacement (cm )
1,991
Rated power, combustion engine
(kW/hp @ rpm)
155/211
Rated torque, combustion engine
(Nm @ rpm)
350
Rated power, electric motor
(kW/hp @ rpm)
65/88
Rated torque, electric motor
(Nm @ rpm)
440
System power (kW/hp @ rpm)
210/286
(155+65/
211+88)
System torque (Nm @ rpm)
550
(350+440)
Length (mm)
Width (mm)
Height (mm)
4,923
1,852
1,468
Acceleration 0–100 km/h (s)
6.2
Top speed (km/h)
250
Electricity consumption weighted
(kWh/100 km)
14.0-11.5
Fuel consumption combined
(l/100 km)
2.5 -2.1
CO2 emissions (g/km)
57–49
Energy efficiency class
A+
3
International Corporate Sales | Efficiency
13
Mercedes-Benz plug-in-hybrid offensive
The Mercedes-Benz plug-in-hybrid offensive is currently
a matter of particular focus: By 2017, there will be ten
models on the market. Following the S 500 e launched in
2014 and the C 350 e (saloon and estate) successfully
introduced in March 2015, the fourth model to reach dealers
was the GLE 500 e 4MATIC launched in August 2015. After
the GLC 350 e, the E 350 e Saloon is the second plug-inhybrid to come to market in 2016.
Mercedes-Benz Cars continues to work intensively
on fuel-cell and battery-powered vehicles for zero local
emissions driving. Following the market launch of the
battery-electric B 250 e in 2015, comes the new version
of the smart electric drive in 2016. The city car is entering
its fourth generation and, alongside the familiar two-seater
and convertible, is also available as a four-seater. The
company is also working on an intelligent concept for a
universal architecture for a vehicle with a range of 400 to
500 kilometres. Plus, development engineers are working
on a new generation of Mercedes-Benz electric vehicles
with fuel cells. Mercedes-Benz plans to introduce a model
based on the GLC in 2017. The company is also committed
to clean and alternative fuels that do not compete with
food production.
A selection of plug-in-hybrids and battery-electric vehicles at a glance:
Model
Displacement
cm3
Max. rated power, Max. rated torque
system output
system output
(kW/hp @ rpm)
(Nm @ rpm)
Acceleration
0–100
km/h (s)
Fuel consumption
NEDC combined
(1/100 km)
Electricity
consumption
weighted
(kWh/100 km)
CO2 emissions
combined
(g/km)
B 250 e
-
132/179
340
7.9
-
16.6-16.6
0
C 350 e
1991
205/279
600
5.9
6.21
2.4–2.1
2.4–2.11
11.0-11.0
11.7-11.71
54–48
55–491
E 350 e
1991
210/286
550
6.2
2.5–2.1
14.0-11.5
57-49
GLC 350 e 4MATIC
1991
235/320
560
5.9
2.7–2.5
15.2-13.9
64–59
GLE 500 e 4MATIC
2996
325/442
650
5.3
3.7–3.3
18.0-16.7
84–78
S 500 e
long version
2996
325/442
650
5.2
2.8
15.5-15.5
65
1
Figures for estate variant
“A really impressive story.”
In what race situations do you use the electric drive?
The electric motors on the Formula One power unit are
always active during the race – it’s a permanent hybrid
system. With the brake energy recovery, we harvest
energy from the rear axle under braking, store it in the
battery, then deploy it back to the rear axle, with a boost
of up to 160 horsepower, when we are on the straights.
The electric turbo recovers energy from the exhaust
turbine and deploys that energy to accelerate the compressor, which means we have no turbo lag at all when
we go on the throttle. The onboard software calculates
the energy management for the best overall lap time. In
the cockpit, we can choose to deploy additional hybrid
energy in the form of an ‘overtake’ boost, and we can
choose different engine settings for maximum power or
maximum economy. But most of the work is done by the
intelligent energy management software so we can focus
on driving at the limit of performance.
MERCEDES AMG PETRONAS F1 driver Nico Rosberg
Nico, what is the connection between your company
car, the F1 W07 HYBRID and a road-going
Mercedes-Benz plug-in-hybrid? The technology in the
Formula One race car is completely different, isn’t it?
Actually, there are a lot of similarities. Formula One is
like a test laboratory for what we will be driving on the
road in a few years’ time. Our Hybrid Power Unit has an
advanced internal combustion engine and two electric
motors – one recovers braking the energy, the other
is an e-turbo. Those technologies mean that we have
over 900 horsepower available but the efficiency of the
engine is better than anything on the road today. And
because we have a fixed amount of fuel for every race,
the way we improve performance is by increasing the
efficiency of the engine in order to generate more power.
The lessons we learn in Formula One feeds down to
improve our hybrid cars on the road in areas like electric
motors, energy management and battery technology.
Formula One is primarily about speed. What does
hybrid technology do for regular drivers?
In Formula One, we improve the efficiency of the engine
in order to generate more power; on the road, the same
technology can be used to improve fuel economy and
reduce emissions. The road-going hybrids have different
strategies for deploying more power or more range, or
even driving in full electric mode in the city, depending
on what the driver wants to do. Mercedes-Benz has a
wide range of efficient, dynamic hybrids from the C to the
S-Class, which appeal to a wide range of customers. And
I think it’s fantastic that Mercedes-Benz is the only
manufacturer bringing Formula One technology to the
road, with great results. It’s a really impressive story.
International Corporate Sales | Efficiency
15
Autonomous driving –
A mobility revolution
16
Autonomous driving has become a key term in the context
of mobility, and Mercedes-Benz is developing the necessary
technologies. The F 015 Luxury in Motion research vehicle,
for instance, demonstrates what the future of autonomous
driving might look like. The production version of the new
E-Class already offers extensive assistance systems and
semi-autonomous functions – making some aspects of
the future tangible and bringing them into the present day.
Mercedes-Benz is enjoying great international success
with its research. The new Mercedes-Benz E-Class is the
first production car in the world to receive a testing licence
for autonomous driving in the U.S. state of Nevada.
International Corporate Sales | Innovation Leadership
17
Next-generation driver assistance systems –
Intelligent Drive next level
Mercedes-Benz engineers are working continuously in
Nevada and other places to develop driver assistance
systems and their associated safety components in order
to achieve an ideal combination of safety, comfort and
stress relief. The fields of integral safety and intelligent
drive are increasingly intertwined and work in synergy
as part of a cross-system concept. With its components
it can:
• assist and provide stress relief during normal
driving detect dangers
• warn, assist and, if necessary, intervene in a
timely manner
• consequently prevent accidents or reduce the
severity of accidents
• activate protective measures such as the
PRE-SAFE® components as a precaution in the event
of danger and thus provide on-demand protection
An over view of the E-Class assistance systems
• Active Brake Assist
• Active Emergency Stop Assist
• Active Blind Spot Assist
• Active Lane Keeping Assist
• Evasive Steering Assist
• COLLISION PREVENTION ASSIST PLUS
The individual functions use networked sensors, which
provide extensive information on the vehicle and its
surroundings. Besides a further-developed multipurpose
stereo camera behind the windscreen and new radar
sensors all around the vehicle, this also includes triedand-tested sensors such as ultrasound. The combined
use of sensor data makes it possible to analyse complex
traffic situations, recognise potential dangers in traffic
more clearly and thus expand the capabilities of the safety
and assistance systems. In order to provide drivers with
the best possible support in wintry conditions, the newgeneration front radar now has so-called radome heating,
which prevents the sensor from being clogged by snow.
See here for further information and videos
on the assistance systems:
• DISTRONIC
• DRIVE PILOT
• Speed Limit Pilot
• Park Pilot
• Crosswind Assist
http://techcenter.mercedes-benz.com
State-of-the-art safety
The Mercedes-Benz PRE-SAFE® concept has been protecting
vehicle occupants in many accident situations for years.
Among its capabilities, it prepares the car as best as possible
in advance of an imminent crash. Using findings from its
in-house accident research, Mercedes-Benz has been continuously developing it to create a 360° monitoring system.
Plus, the new E-Class is equipped for the very first time with
the new sub-system PRE-SAFE® Impulse Side. Together with
the familiar PRE-SAFE® protection concepts for front and rear
impacts, it creates a kind of virtual crumple zone extending
all the way round the vehicle – PRE-SAFE® 360°.
a loud noise. The contraction of this tiny muscle briefly
alters the connection between the ear drum and the inner
ear, thus better protecting it against high-pressure sound
waves. Mercedes-Benz is making use of this reflex for
biomechanical hearing protection. When a collision risk
is identified, PRE-SAFE® Sound emits a brief noise signal
via the vehicle’s sound system. This triggers the Stapedius
reflex, conditioning the occupants’ hearing and thus
reducing the strain on the ears.
Even more intervention scenarios
Because only a limited crumple zone is available in the event
of a side impact, PRE-SAFE® Impulse Side moves the affected
driver or passenger as far as possible from the acute danger
zone as soon as the system identifies an imminent side
collision. Air chambers in the side cushions of the front-seat
backrests are also inflated within fractions of a second.
PRE-SAFE® Sound – Close your ears when it gets loud
During an accident, noises can occur that can have a
negative effect on some people. With the new PRE-SAFE®
Sound system, Mercedes-Benz is using a natural reflex for
the first time to condition hearing against accident noise.
The stapedius muscle in our ears contracts when we hear
For a long time now, the PRE-SAFE® system has reacted
as soon as it recognises the threat of a collision or another
danger – such as a shock reaction by the driver like an
emergency breaking manoeuvre or critical movement of
the steering wheel. It also reacts to other unusual vehicle
behaviour, like heavy over or understeering or widespread
activation of assistance systems. In order to improve
safety even further, the system now reacts to even more
intervention scenarios. These include the driver moving
quickly from the accelerator to the brake pedal, critical
steering movements now at low speeds, too, a significant,
autonomous course correction by Crosswind Assist and
when it recognises an imminent side impact.
Mercedes me – Anytime, anywhere
Mercedes me is the access point to the world of Mercedes-Benz. Mercedes me
is your package of innovative services, products and lifestyle offers from
Mercedes-Benz, Daimler and our cooperation partners – including access to
your vehicle via smartphone, of course. Your personalised homepage covers the
individual topics relevant to you. Whether entertainment, travel or lifestyle:
registering with Mercedes me gives you access to exclusive life-enhancing
offers. Mercedes me is never “finished” – new or furtherdeveloped,
tailor-made services and content to enhance and ease your life – anytime,
anywhere – are being prepared and added on an ongoing basis.
precisely that traffic information to your vehicle
• The Mercedes me connect standard services
that is relevant for the calculation of your route
can take the strain off you in all sorts of ways –
and arrival time and, if necessary, for the
for example by helping with vehicle diagnostics or
navigation guidance to be adjusted dynamically.
if you suffer a breakdown or accident. In such
cases all relevant vehicle data are sent to the
• A wide assortment of useful apps enhances life –
appropriate place and, if necessary, further
as do the Mercedes-Benz apps on every trip.
measures also triggered. This might mean calling
With the optional equipment item Remote Online
your service partner to book your next service
and your internet-enabled smartphone, you can
appointment, or summoning rapid help from
now call up all your favourite apps in your
roadside assistance or emergency services.
Mercedes. Social networks, internet radio, hotel
The services available include Maintenance
finder or weather services – almost anything is
Management, Telediagnostics, Breakdown
possible and intuitive to control.
Management, Accident Recovery and the
Mercedes-Benz emergency call system.
• You can use Mercedes me move to experience
the full bandwidth of mobility services –
• The optional Remote Online Services allow you
regardless of place, time and means of transport.
to control your Mercedes very simply from your
Innovative apps and services take you effortlessly
smartphone. Change your settings or see vehicle
on your own personal trip from home to your
information from the comfort of your sofa or from
destination – even without your own vehicle.
wherever you happen to be. Forgotten where you
parked? The Parked Vehicle Locator, Vehicle Tracker
• Even the Mercedes me connect Standard
and Geofencing services tell you where you’ve
Services make life for Mercedes-Benz drivers
parked or if your vehicle leaves a defined area. The
easier all-round – for example, vehicle
Remote Online Services also show if you need to
diagnostics in the event of a breakdown or an
refuel soon (or recharge your electric vehicle).
accident. The new Concierge Service gives
participating customers a variety of options to
• Live Traffic Information helps you to avoid traffic
obtain personalised support: from making a
jams and to get to your destination as quickly as
restaurant reservation to obtaining tips about
possible. You and other road users provide
tourist routes, information on cultural and
valuable input in this respect, your movements
sporting events and bookings through to
recorded in real time by an extremely precise
sending navigation destinations directly to the
traffic data system. This makes it possible to send
20
vehicle. Gaining access is straightforward:
registered Mercedes me connect users can
establish a telephone connection with the
Concierge Service in a preset language in 19
countries across Europe using either the iCall
button in the overhead control panel or the
connect app. The personal assistant takes care
of everything else.
• The Mercedes me Adapter lets you experience
the dialogue with your vehicle in a totally new
way. You can automatically record the routes
you drove or the refueling stops you made on
your smartphone, quickly and easily locate your
parked vehicle and always keep an eye on
current vehicle data such as odometer reading
and tank fill level. At any time and conveniently
with the Mercedes me Adapter app. Benefit
from our individual Maintenance Management
and receive suitable offers for your service
appointment from your Mercedes-Benz Service
partner. In the case of a breakdown or accident,
prompt and effective help is provided by the
appropriate checklists, direct contact with
customer support and the relaying of the vehicle
data as well as (depending on your smartphone
settings) your current position.
“One of my favourite cars
is the E-Class Estate.”
Mr Källenius, why is Mercedes-Benz the right
fleet partner?
Our philosophy “The best or nothing” brings many
benefits to fleet customers, too. We offer a broad
product spectrum to suit every need, we use highly
efficient, economical drive systems and we support
our customers with tailor-made service packages –
to name just three powerful arguments.
What does that mean specifically – in terms of the
product spectrum, for instance?
We offer an extremely broad and versatile spectrum.
Take our C-Class as an example. The model range
encompasses seven variants, from the saloon, through
the estate and the extremely successful GLC SUV to the
new cabriolet. And all models combine the classic
Mercedes-Benz values like quality, safety, comfort and
everyday usability with driving fun and an attractive
design. Another very current example is the new
E-Class, referred to by more than just us as the “world’s
most intelligent business saloon”. One of my personal
favourite cars is the E-Class Estate, because its sporting
qualities, spaciousness and flexibility make it the
perfect family car. As a father, I really appreciate that.
Efficiency is especially important to fleet customers.
To what extent do Mercedes-Benz drive systems
improve the economy of a vehicle fleet?
We are optimising our internal combustion engines in a
highly targeted manner. The new OM 654 diesel is just
one example of that. We succeeded in increasing power
output compared with its predecessor, while considerably
lowering fuel consumption as well as exhaust and noise
emissions. This shows us that diesel technology is
absolutely fit for the future. This is also confirmed by
independent experts like DEKRA, which has tested the
engine under RDE conditions in real-life driving situations.
We take our pioneering role in the field of alternative
drives extremely seriously, too. With eight models,
Mercedes-Benz already has the widest range of plug-in-
Ola Källenius, Board Member of Daimler AG,
Mercedes-Benz Cars Sales
hybrids and by 2017 the company will have a total of ten
plug-in-hybrids on the market. The plug-in-hybrid drives
are an important part of our electrification strategy – and
we have plenty more in the pipeline.
And what service support do you provide for your
fleet customers – now and in the future?
We are continuously expanding our range of “Mercedes me”
services, for one thing. We are taking full advantage of all
the opportunities offered by digitalisation of the sector to
benefit our fleet customers. This year, we will start offering
a new service for fleet operators, called “connect me
business”, which brings many benefits in terms of cost
optimisation, safety and comfort. We want to deliver
our customers perfect service online and offline. This is
yet another example of the groundwork we are laying for
the future.
International Corporate Sales | Innovation Leadership
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Available all over the world –
International Framework Agreement
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If your company fleet is present in at least two countries,
you can benefit with Mercedes-Benz Cars International
Corporate Sales. All the international agreements for your
company’s vehicle ordering are bundled into an International Framework Agreement (IFA). The IFA
guarantees tailor-made solutions and optimised conditions
in each country where the company is represented.
We offer you exclusive benefits based on the overall
international potential, thus benefitting your national businesses running smaller fleets.
Your personal contact handles all your needs. The International Key Account Manager plans, controls and monitors
the development and execution of the framework agreement
in close cooperation with the respective Mercedes-Benz
country representatives. This ensures fast and efficient
management of international vehicle procurement. Our
tightly woven sales and service network guarantees the
best possible care and support for your vehicle fleet
around the globe. An IFA gives you greater transparency
across international borders and optimises the total cost
of ownership (TCO) of your fleet worldwide.
International Corporate Sales | Performance Promise
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International experience with swabian roots
A new face at the top of International Corporate Sales –
Stefan Herbert has been running the business since 1 July.
He follows Hans-Georg Lutz, who stepped down due to
early retirement after seven very successful years.
Stefan Herbert is well versed with the Daimler Group
as well as the national and international markets. The
40 year-old has held a wide variety of positions over a
total of 15 years with the company. In the late nineties
he garnered his first international experience with
Mercedes-Benz UK in Milton Keynes. Later, he spent
several years with the Mercedes-Benz sales subsidiary
in Stuttgart, focused on business customers. Latterly,
he led the worldwide smart sales functions in
Stuttgart-Möhringen.
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The native of Schwabia deepened his international
experience in the Far East, where he held various
positions from 2008 until 2012. In 2009 he took over
as Head of smart Sales & Marketing, where he was
part of the team responsible for the huge success the
brand is enjoying on the Chinese market. In the space
of just a few years, sale figures there have risen nine-fold.
Stefan Herbert also has a personal hobby that helps
with the challenges of his new position: As a passionate
half-marathon runner, he possesses tenacity and
endurance – and knows how to achieve success step-bystep with a clear objective in sight.
We’re there for you
International Corporate Sales
With more than 6,400 service points worldwide, we have
the global presence to fulfil your business needs. Make
use of the benefits on offer for your Mercedes-Benz and
smart fleet. Get in touch with your direct contact points
and make the most of the quality and professional support
provided by Mercedes-Benz and smart worldwide. By
setting up an International Framework Agreement, you
can optimise the cost of your fleet worldwide, thanks to attractive conditions that apply across international borders.
If you wish, you can also make use of the comprehensive
services offered by our service partners. Call or send us an
e-mail.
Director
Market Management & Pricing
Dr. Josef Röhrle
Phone: +49 711 1796154
[email protected]
Senior Manager
International Corporate Sales
and smart sales functions
Stefan Herbert
Phone: +49 711 1797454
[email protected]
Germany (South), Switzerland,
Austria, Poland
Christian Zierer
Phone: +49 160 8653031
[email protected]
International Key Account Manager
International Leasing Companies
and Australia
Volker Schneider
Phone: +49 176 30918261
[email protected]
International Rental Sales
Frank Hergel
Phone: +49 711 1798790
[email protected]
Germany (Central and North), Czech
Republic, Russia, South Africa,
China, Hong Kong, South Korea
Thomas Unger
Phone: +49 160 8604386
[email protected]
France, Spain, Portugal, USA
(South), Latin America
Frank Damoutte
Phone: +49 151 58602263
[email protected]
Italy, Belgium, Greece, Turkey,
Luxembourg
Alessandro Musso
Phone: +39 345 7953302
[email protected]
Great Britain, Netherlands,
Scandinavia, Ireland, USA
(North), Canada, India
Benjamin Chambers
Phone: +44 7739 935453
[email protected]
International Corporate Sales | Performance Promise
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Daimler Fleet Management
Daimler Fleet Management (DFM) has one objective –
that your fleet runs smoothly every day and brings true
added value for your company. We offer comprehensive
fleet solutions for cars and vans of all brands, with a
full-service offering and individual mobility concepts –
from finance and full-service leasing, through fleet
management to corporate car sharing concepts and the
integration of alternative drives. Commercial customers
worldwide of all sizes and from every sector benefit
from these premium services.
Daimler Fleet Management stands out for its personal,
trustworthy advice from a single, fixed contact point
and for its high service quality. The regional presence
of our fleet advisors means we are always close at hand
for our customers. And, for our international clients,
we’re happy to cross borders, too – with international
fleet solutions. Cross-border collaboration with
international fleet customers calls for local flexibility
based on globally successful standards.
DFM stands for the best fleet solutions in every country.
Contacts
Head of Sales & Marketing
Daimler Fleet Management
Philipp Berg
Phone: +49 711 25744405
[email protected]
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International Fleet Account
Manager
Daimler Fleet Management
Michael Diehl
Phone: +49 160 8613072
[email protected]
Global Service & Parts
Mobility guarantee and ExpressService as standard
Because the best thing about driving is getting there,
Mercedes-Benz gives you a guarantee – Mobilio. It is part
of the standard equipment of every new Mercedes-Benz
car. And thanks to ExpressService, customers are very
quickly on the road again after small repairs. A close-knit
network of Mercedes-Benz and smart service centres
guarantees seamless mobility throughout Europe and in
many more countries worldwide.
Optimum planning realiability and cost control
Our country-specific maintenance and repair contracts
automatically cover all maintenance and wear-and-tear
work in any Mercedes-Benz workshop of your choice. You
benefit every time from reliable and professional service
to Mercedes-Benz quality standards.
Comprehensive service with attractive terms
Country-specific service packages guarantee attractive
price benefits for defined services. The complete service
ensures your vehicles are regularly serviced, maintained
and, if necessary, repaired in accordance with contract
requirements. Your International Key Account Manager
or National Key Account Manager will be happy to advise
you on the details.
Contacts
Manager
Key Account Management
After-Sales
Thilo Remus
Phone: +49 160 8632227
[email protected]
Key Account Management
After-Sales
Carsten Basalla
Phone: +49 176 30934332
[email protected]
International Corporate Sales | Performance Promise
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Edition: July 2016
Deviations in or changes to the products and their technical data may have occurred following the editorial deadline for this brochure on 20.06.2016. The
images may also include accessories and optional equipment that are not part of the standard vehicle specification. Printing techniques may result in colour
deviations. This publication is used internationally. Statements made in respect of legal, regulatory and tax requirements and implications are, however,
applicable only in the Federal Republic of Germany at the time this publication went to print. Deviations from country to country are possible.
Daimler AG, Mercedesstraße 137, 70327 Stuttgart, MS/SM, HPC 0841, Printed in Germany
www.mercedes-benz.com/fleet