CONNE CTIO N S
Issue 189 | December 2, 2008
2
Employee
Forum AdoptA-Family
3
1st quarter
satisfaction
update
4
Employee
Holiday Meals
begin Dec. 9
N.C. Children’s Promise: More than $1 million raised
In only its 7th year, the N.C. Children’s
Promise radiothon/telethon raised more than
$1 million, a number that may still rise as
donations continue.
The stories from our patients and family
members throughout the day were incredible. You can view some of these
stories at our Children’s Promise blog at www.ncchildrenspromise.blogspot.
com. Also see the sidebar below.
Congrats also go out to our 2008 Promise Idol, Becky Williams! Becky won
a $100 gift certifcate to Southpoint Mall and a free week of valet parking.
Becky was joined in the Promise Idol finals by Lindsey Whittington.
Congrats to Becky Williams, our 2008 Promise Idol.
Thanks to everyone who volunteered to help make the Nov. 20 event
a tremendous success! For more info on the Children’s Promise, visit www.
The following comes from the N.C.
ncchildrenspromise.org. Turn to page 2 for a few photos from the 2008
Children’s Promise blog, which is
Children’s Promise radiothon/telethon.
online at www.ncchildrenspromise.
blogspot.com. Throughout the day at
the Children’s Promise, patients, family
members, faculty and staff told us what
the N.C. Children’s Hospital means to
them.
Participate in Miracles!
Following our 115 day stay in the
intensive care units here at UNC’s N.C.
Children’s Hospital, I can honestly say
that I left feeling privileged to have
been able to be a part of the miracles
that occur at this hospital.
My son, Ned, was born with a
condition known as CDH (Congenital
Diaphragmatic Hernia) which
prevented his lungs from forming
prenatally. My husband and I had
travelled across the country to find
the best physicans to treat our son.
The more research we did, the more
grim his prognosis became.
He was given a projected survival
rate of less than 20 percent. We chose
UNC after meeting some of the
surgeons and head of pediatrics
here. Just being exposed to their
continued on page 2
Work Flexibility Task Force wants your input
Want to know more about telecommuting, flexible work schedules or
new ideas about transportation and parking? Then please come to an “Input
Session” hosted by the Work Flexibility Task Force to learn more and provide
input on these topics.
The Work Flexibility Task Force originated several months ago in response
to the tremendous financial and personnel pressures generated by the
ongoing economic crisis. The group meets every two weeks to find new and
innovative ways to improve transportation options between home and work,
explore and expand opportunities to work from home, and create flexible work
schedules at UNC Health Care.
We have researched and created some possible ideas and policy changes that
we feel would benefit both employees and UNC Health Care. We are excited about
this first step to share our initial findings with you. We would like your input into
our decision making process and ask that you study the draft recommendations at
http://hr.intranet.unchealthcare.org/work_flex and come to our Input Sessions in
the 4th Floor Clinic Auditorium on the following dates and times:
Sunday, Dec. 7, 6 – 7 p.m.
Monday, Dec. 8, 3:30 – 4:30 p.m.
Tuesday, Dec. 9, 7:30 – 8:30 a.m.
If you are unable to attend the sessions, we still want to hear from you! E-mail
us at [email protected] or leave your suggestion in Employee Recreation’s
drop box located in the lobby on the ground floor, Memorial Hospital.
Do you know what to do when the first flakes fall? With Winter
and the Holidays just around the corner, now is the time to
review your department’s inclement weather plan should
wintry weather visit the Triangle.
Employee Forum Adopt-A-Family
Family A
Gift Cards: Wal-Mart, Food Lion,
Dots, Rugged Warehouse, Target
Girl, age 8: Easy Bake Oven, art
kit, scooter, slippers (women’s
size 6)
Girl, age 11: Two-piece pajamas
(women’s size 7), sketch pad,
Magnitex, lip gloss
Boy, age 13: Axe gift set, iPod
Nano, basketball shorts (men’s
small)
Girl, age 14: Pastry sneakers
(women’s size 8), mp3 player,
bath and body lotion
Mom: Assistance with
December rent ($750, we have
complex name)
During this holiday season,
the Employee Forum is collecting
gifts for a few needy UNC
Health Care employee families.
You may bring gifts to your
Employee Forum representative
or Employee Relations on the 7th
floor, East Wing.
Please have all gifts in by Dec.
17. Thanks for your help in spreading
holiday cheer to those in need!
Family B
Gift Cards: Exxon, Food Lion,
Harris-Teeter, Wal-Mart, Target
Girl, age 1: Dora the Explorer
toddler bedding set, Dora
lamp, Elmo Live doll, Step 2
Lifestyle custom kitchen
Boy, age 4: Go Diego Go twinsize comforter, sheet set and
lamp, portable DVD player
Girl, age 14: UNC hooded
sweatshirt (adult size medium),
portable DVD player, High
School Musical DVDs
Mom: Black leather wallet,
towels, washcloths, laptop
computer
Participate in Miracles! (continued from page 1)
confidence and hope gave us a peace that we were longing to
experience.
After birth, Ned received his CDH repair on day 3 of life. It was
also on that day that the doctors here diagnosed a heart defect that
would also require repair surgery. While that news could have been a
huge blow, our doctors here possessed a quiet knowing that allowed
me to place my son in their care with complete trust. Clearly, it was
warranted. Today, following thirteen surgical proceedures, my 10
month old is growing and thriving.
As I return here today, I see
the faces of those who were
instrumental in the healing of my
son and who literally walked with
me through some of my deepest
valleys. Their work is nothing short
of miraculous and, as a staff, they
meet every need of both patients
and families. Donating to the UNC
Darius Rucker plays to a full house in the
Hospitals will bless and save the
N.C. Children’s Hospital lobby during the N.C.
Children’s Promise.
lives of so many children!
page 2
UNC head football coach Butch Davis looks on
during the unveiling of the 2008 Kids Cards designs.
Diana Reyes spent time with patients and
visitors before and after her performance.
http://intranet.unchealthcare.org
First quarter patient and employee satisfaction update
Dear Colleagues,
Our patients expect nothing but the best from UNC Health Care. Today I’ll update you on our first quarter patient
and employee satisfaction scores.
• The new Employee Incentive Plan (EIP) goals fall into four categories: Finance, Patient Satisfaction,
Employee Satisfaction and Clinical Outcomes/Patient Safety. Meeting these EIP goals determines any
future bonus payments.
1st quarter Patient Satisfaction update
We have identified three goals regarding patient satisfaction in the EIP. In total, these goals comprise 15 percent
(or 5 percent each) of a possible bonus. Our patient satisfaction scores include data from Press Ganey surveys and the
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).
• Our target is to score better than 90 percent on the HCAHPS question that asks our patients “Would you
recommend UNC Health Care?” We surpassed this goal during our last HCAHPS survey, when more than
91 percent of our patients said they would recommend UNC.
• On the inpatient side, our target is to surpass the 65th percentile for patient satisfaction. Our inpatient
satisfaction scores for the first quarter place us in the 48th percentile nationally.
• On the outpatient side, we have also targeted the 65th percentile. Our first quarter outpatient scores
place us in the 63rd percentile.
1st quarter Employee Satisfaction update
Creating a positive workplace is everybody’s responsibility, and we recognize that your happiness plays a large
part in our success. For that reason, employee satisfaction scores comprise 20 percent of any possible bonus. We
measure employee satisfaction in the EIP in terms of retention/turnover rates and Employee Opinion Survey scores.
• Our retention rate is expected to exceed 86 percent. Though other variables are involved, high retention
and low turnover rates signal that we are providing a positive work environment and meeting your
expectations. Through the first quarter, our retention rate is 87.2 percent.
• Our second employee satisfaction measure is the Employee Opinion Survey, which we will take in the
spring of 2009. You will hear more about this survey as it approaches.
Through our everyday interactions with patients and colleagues, we each play a large role in improving both
patient and employee experiences. If you have an idea for improving patient or employee satisfaction, speak up and
share your ideas with your colleagues and supervisor. You can also e-mail your ideas to [email protected].
Thank you for your continued hard work and support of UNC Health Care. I’ll update you next week on our 1st
quarter Clinical Outcomes and Patient Safety results.
Sincerely,
Gary L. Park
President, UNC Hospitals
page 3
Employee Holiday Meals begin Dec. 9
UNC Health Care is hosting Holiday Meals for its employees across the system beginning Dec. 9. The full schedule
is available below. Please be sure to bring your ID badge to your Holiday Meal. Thanks to everyone for your hard work
throughout the year. We wish you the best this Holiday Season!
Holiday Meal schedule
Hedrick Building and Timberlyne
Tuesday, Dec. 9
11:30 a.m. – 1:30 p.m.
1st floor classrooms, Hedrick Building
UNC Hospitals (weekend 1st shift)
Saturday, Dec. 13
11:30 a.m. – 1:30 p.m.
N.C. Neurosciences Hospital Café
Meadowmont (including Heart Clinic, GI Clinic,
Planning, ISD and Wellness Center)
Wednesday, Dec. 10
Noon – 1:30 p.m.
2nd Floor Lobby at 300 Meadowmont Village Circle
UNC Hospitals (weekend 2nd/3rd shift)
Saturday, Dec. 13 and Sunday, Dec. 14
11:30 p.m. – 1 a.m.
N.C. Neurosciences Hospital Café
UNC Hospitals (day shift)
Thursday, Dec. 11
11 a.m. – 2 p.m.
N.C. Neurosciences Hospital Café
UNC Hospitals (2nd/3rd shift)
Thursday, Dec. 11 and Friday, Dec. 12
11 p.m. – 1 a.m. in the Corner Café
Other off-site locations:
Off-site locations are budgeted $7.25 per person.
Please turn in original receipts to Angela Tulloch
([email protected], 966-5112) with the EID
number and home address of the person being
reimbursed.
Men’s basketball season to affect parking and transportation
On UNC home basketball game days, please be prepared and allow
extra time when traveling to/from UNC Hospitals. Also, be careful as you
walk around campus, as traffic will be heavy prior to game times.
For weekday home games, those with S11 permits must remove their
cars from the S11 lot by 5 p.m. or risk being ticketed and towed. Employees
with an S11 permit working past 5:30 p.m. on home basketball game days
may come to the Hospitals Parking Office on 3 Neurosciences to obtain a
“game day permit” to display alongside their S11 permit. The game day
permit allows you to park in a different location on game days.
If you have any questions about parking for basketball home games,
please contact the Transportation and Parking office at 966-1031.
UNC men’s December
home schedule:
• Dec. 13 vs Oral Roberts at 6 p.m.
• Dec. 18 vs Evansville at 7 p.m.
• Dec. 28 vs Rutgers at 7:45
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20610 Neurosciences Hospital, or call us at (919) 966-3366 or e-mail [email protected].