Kerr, HSC 520 Syllabus, Page 1 of 21
HSC 520: Health Service Administration
Internet Delivery Course
Course Syllabus
Instructor:
Dr. Bernie Kerr, EdD, MHA,
FACHE
Course Syllabus
Instructor Contact Information: E-mail as your primary form of
communication. If urgent, telephone the office number. If no answer, leave
a message and then telephone the mobile number. If no answer, leave a
second message. I will do my best to respond promptly.
Office Number: 618-233-0796
Mobile Number: 618-558-8372
Email Address: [email protected]
Prerequisites: None.
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Course Description:
Analysis of organizational patterns, planning procedures, fiscal
management, personnel management, and other administrative concerns.
This course is approved for offering in a distance learning package.
Primary Textbooks:
1) The Effective Health Care Supervisor (2012), seventh edition, by Charles
R. McConnell, Publisher: Jones and Bartlett, ISBN-10 Number 1-44960471-4 and ISBN-13 Number 978-1-4496-0471-4; -AND2) Living the 7 Habits: The Courage to Change (2000), first edition,
(Softcover; Please feel free to purchase hardcover, if available) by Stephen
Covey; Publisher: Fireside, a Division of Simon & Schuster, Inc. ISBN
Number 0-684-85716-2.
Additional Material, Found on Blackboard:
1) Life Would Be Easy If It Weren’t For Other People, video material,
Connie Podesta.
2) Through the Patent’s Eyes: Preventing communication failures in our
complex health care environment, video material, Henry Ford Health
System.
3) Internet links to 20/20 Special: Sick in America: Whose Body Is It
Anyway?, video streaming, (Parts 1-6).
Additional Required Resources:
Students must have access to computers with high speed Internet connection.
Students are expected to complete all learning activities online, individually
and/or in groups, via CMU course management system, e.g. Blackboard. In
order to avoid technical difficulties, students must have the appropriate web
browser and technology as specified by CMU Online.
Course Goals and Objectives: After completion of this course, the student
will be able to:
1. Identify the dimensions in which the health care supervisor’s work
environment is changing most significantly.
2. Review the principal paradigm shifts that are contributing to major
change in health care delivery and management.
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3. Examine management in health care versus management in “industry”
for similarities and differences.
4. Identify several key department characteristics that point the way
toward the supervisor’s appropriate “management style”.
5. Define the two-sided role of the supervisor as both “functional
specialist” and “management generalist”.
6. Introduce and define the basic essential management functions:
planning, organizing, directing, coordinating, and controlling.
7. Identify the common time-wasting practices encountered in organized
work activity.
8. Present guidelines for interview questioning, specifically identifying
kinds of questions that should be avoided and suggesting appropriate
lines of questioning.
9. Describe the importance of supervisory involvement in the hiring
process.
10. Describe the essential two-way character of interpersonal
communication.
11. Provide guidelines for effective interpersonal communication in the
supervisor-employee relationship.
12. Describe marketing and “social marketing” techniques important to
the success of many health organizations.
13. Describe the importance of managed care to community health
agencies, hospitals, and other healthcare organizations.
14. Describe the various patterns of leadership, or leadership “styles”
15. Relate the primary characteristics of effective leadership.
16. Identify the significant effects of the changing health care delivery
environment on employee motivation.
17. Examine the value of material rewards as motivators.
18. Describe the supervisor’s role in creating the environment in which
employees will become self-motivated.
19. Identify and review common approaches to employee performance
appraisal.
20. Outline the requirements of an effective performance appraisal
system.
21. Describe the use of fair and effective disciplinary action.
22. Qualify the term problem employee and review the hazards involved
in applying “labels” to people.
23. Relate the basic concepts of budgeting and establish the importance
of budget preparation to the individual supervisor.
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24. Describe the process of developing an organization’s annual budget
from the budgets of individual departments.
25. Identify the differences between the total quality management (TQM)
movement and traditional approaches for quality in the healthcare
organization.
26. Relate the pertinent areas of legislation with which the supervisor
should be generally familiar, including the National Labor Relations
Act, wage and hour laws, and laws dealing with affirmative action and
equal employment opportunity.
27. Describe the habits that highly effective people develop in the course
of professional and personal lives.
28. Describe the importance of principle-centered leadership.
29. Describe the importance of trust and sound communication in the
management arena.
30. Describe the apparent reasons for the organizing success of many
unions, with emphasis on the basic management errors often leading
to unionization.
31. Relate the supervisor’s active role during a union organizing
campaign.
32. Describe the importance of the supervisor’s role in an effective twoway communication with employees – whether or not the employees
belong to a union.
33. Describe sources of information available on the Internet to
healthcare supervisors and employees that relate to how one can do a
better job as an employee and as a manager.
Suggested Course Outline: Weekly topics are presented below. Check
for updated syllabi or announcements on Blackboard for any potential
changes.
Week One
 Reading Assignments: McConnell: Chs 1,2,3 and Covey: The 7
Habits (found at beginning of text).
 Deliverables: 1) Discussion Board activity, and 2) Pre-Quiz on
Blackboard (optional) from Friday noon to Sunday noon. (Note:
There is no score or points earned for the Pre-Quiz. This is just an
opportunity to learn the online testing procedures.)
Week Two
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 Reading Assignments: McConnell: Chs 4,6,8 and Covey:
Questions I Am Often Asked (found at end of text).
 Deliverables: 1) Discussion Board activity, and 2) Quiz #1
(covers McConnell Chs 1,2,3,4,6,8) on Blackboard from Friday
noon to Sunday noon.
Week Three
 Reading Assignments: McConnell: Chs 9,10,11 and Covey:
Measuring the Impact (found at end of text).
 Deliverables: 1) Discussion Board activity, and 2) Quiz #2
(covers McConnell Chs 9,10,11) on Blackboard from Friday noon
to Sunday noon.
Week Four
 Reading Assignments: McConnell: Chs 12,13,14 and Covey:
Workplace Section: Increasing Your Influence – five stories.
 Deliverables: 1) Discussion Board activity, and 2) Quiz #3
(covers McConnell Chs 12,13,14) on Blackboard from Friday noon
to Sunday noon.
Week Five
 Reading Assignments: McConnell: Chs 16,21,22 and Covey:
Workplace Section: Managing:Think Win-Win – nine stories.
 Deliverables: 1) Discussion Board activity, and 2) Quiz #4
(covers McConnell Chs 16,21,22) on Blackboard from Friday noon
to Sunday noon.
Week Six
 Reading Assignments: McConnell: Chs 23,27 and Covey:
Workplace Section: Leading Organizations – eight stories.
 Deliverables: 1) Discussion Board activity, and 2) Quiz #5
(covers McConnell Chs 23 and 27) on Blackboard from Friday
noon to Sunday noon.
Week Seven
 Reading Assignments: McConnell: Ch 30.
 Deliverables: 1) Discussion Board activity, and 2) FINAL EXAM
from Friday noon to Sunday noon of week 7. This is an online
Exam on Blackboard. The exam will cover material from weeks
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one – seven, including all chapters covered in the McConnell text,
all material covered in the Covey text, the Podesta video, the
Henry Ford video, the John Stossell 20/20 Sick in America video
stream, Discussion Board items in Blackboard and anything else
covered in the course. Exam dates are noon on Friday to noon on
Sunday, December 2-4 – you choose the 2 hour block of time
during this 24 hour period. Please See Attachment 1 to this
syllabus for more instructions on taking the final exam.
Week Eight
 Deliverables: 1) Discussion Board activity, and 2) Term Paper
due by Thursday, the second last day of the course. Note:
Thursday is the last day that the term paper may be turned in, but
earlier submissions are always welcome!
Course Evaluation:
Maximum Earned
Evaluation Elements
Points Assigned to Elements
* Term Paper
280
* Quizzes
360
* Final Exam
360
* Extra Credit Opportunities / Discussion Board
Various
Total Possible Earned Points:
1,000
Grading Scale:
The class will be graded on both a fixed point system and on a curve, with the
higher possible grade being awarded to the student. The fixed point system is
represented as follows:
93% - 100%
A
90% - 92.99%
A87% - 89.99%
B+
84% - 86.99%
B
81% - 83.99%
B78% - 80.99%
C+
75% - 77.99%
C
72% - 74.99%
CBelow 72%
E
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Pre-Quiz (Optional). An optional, non-scored, ten (10) question Pre-Quiz
shall be administered at the end of Week 1 on Blackboard as a way of
helping students to familiarize themselves with electronic testing. An Extra
Credit (EC) shall be awarded to students who successfully take the Pre-Quiz
within the indicated calendar and time constraints. For more information,
please review at the end of this syllabus, ATTACHMENT 1: PRE-QUIZ,
QUIZ AND FINAL EXAM INSTRUCTIONS ON BLACKBOARD.
IMPORTANT: You must use Respondus Lockdown Browser for all
quizzes and the final exam. See the information in Quizzes/Exam in the
Blackboard menu for downloading, installing and using this browser.
Quizzes. Ten (10) randomized questions are to be answered and
submitted on Blackboard within 20 minutes in a 2 day window starting at
Noon (Michigan time) on Friday and going until Noon (Michigan time)
on Sunday of Weeks 2, 3, 4, 5 and 6 during the semester. You will have up
to two attempts for each quiz, and your lowest quiz score automatically will
be dropped. Only your best four quiz scores out of five will be used to
calculate your overall quiz scores. For more information, please review at
the end of this syllabus, ATTACHMENT 1: PRE-QUIZ, QUIZ AND
FINAL EXAM INSTRUCTIONS ON BLACKBOARD.
Final Exam. The final exam is also online and is scheduled for the seventh
week of the course. The Final Exam must be taken from Noon on Friday
to Noon on Sunday, of week 7. The final exam shall be taken via
Blackboard in a 2-hour time block of your choosing, and you must submit
the exam before the 2 hours are up in order to avoid penalty. Points shall be
deducted for late submission; that is, points shall be deducted for every
minute that a submission is made over the allowed 2-hour timeframe. Note:
these dates for the final exam are critical – plan your life accordingly.
The Instructor may or may not allow a different date for a student to take the
exam(s), and if a different date is allowed, there shall be an automatic 3
(three) percent deduct for taking the exam on a different date. For more
information, please review at the end of this syllabus, ATTACHMENT 1:
PRE-QUIZ, QUIZ AND FINAL EXAM INSTRUCTIONS ON
BLACKBOARD.
Term Paper. The term paper must be submitted by the student via the title
link by the second to last day of class.
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APA format must be followed, and proper grammar and syntax are required.
(For APA Manual instructions, please refer to the Publication Manual of the
American Psychological Association, 6th edition, and the following web
sites: http://owl.english.purdue.edu/owl/resource/560/01/ and
http://www.apastyle.org/apa-style-help.aspx .)
Undergraduate students shall submit a minimum 4-page and maximum 5page, double-spaced term paper, and shall include at least 3 references in the
paper beyond what is referenced from the two course texts.
Graduate students shall submit a minimum 5-page and maximum 8-page,
double-spaced term paper, and shall include at least 5 references in the paper
beyond what is referenced from the two course texts.
Note: Thursday of Week 8 is the last day that the term paper may be turned
in, but earlier submissions are always welcome!
Term Paper Topic: Under the Course Materials tab in Blackboard, there is
a forum posted each week called "Thoughts to Ponder," which contains
various words of wisdom from the Instructor and others related to the
referenced chapter material, under the title "Life Lessons."
Undergraduate students: Choose one of the “Life Lessons" and relate it to
the material from the chapter in McConnell to which the Life Lesson is
attached. Use appropriate outside references and craft a paper that relates
your understanding of the important principles found in the Life Lesson and
the McConnell chapter to which it is attached. As part of the paper,
construct a scenario or scenarios that would describe real-life situations in
which the ideas are applied and demonstrated. Be sure to bring in the
thoughts of other authors that support your position. Be creative!
Graduate students: Choose two of the “Life Lessons" and relate it to the
material from the chapters in McConnell to which the Life Lessons are
attached. Use appropriate outside references, and craft a paper that relates
your understanding of the important principles found in Life Lessons and the
McConnell chapters to which they are attached. As part of the paper,
construct a scenario or scenarios that would describe real-life situations in
which the ideas are applied and demonstrated. Be sure to bring in the
thoughts of other authors that support your position. Be creative!
Extra Credit (EC) opportunities are available in this course for the student
by accepting Internet research and report opportunities given by the
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Instructor as they become available throughout the semester. Watch for
extra credit opportunities at the Discussion Board tab of Blackboard.
Navigating Blackboard in this Course
It is recommended that the student become familiar early with the following
key places at the HSC 520 Blackboard site:
1 – Syllabus. This is the one best source for a description of guidelines
and expectations in the course. The syllabus may change somewhat as the
course proceeds, so keep checking for updated syllabi.
2 - Announcements. Check here regularly throughout the semester for new
announcements regarding the course. This is considered a “one-way”
communication mode (Instructor to student).
3 – Discussion Board. You will find here the HSC 520 Cafe (for discussion
of course material and announcement of Extra Credit opportunities
throughout the course). This will be a location for two-way conversations in
the course.
4. Course Documents. Here you will find many helpful resources that will
be provided throughout the course.
It is hoped that this information will make your navigation in the course a bit
easier and more enjoyable.
The HSC 520 Café
A special forum within the Discussion Board called HSC 520 Café is
available with this course to provide ongoing communication between the
Instructor and the students. Be sure to check the HSC 520 Café regularly for
information, commentary and other news important to the course.
Class Procedure
Days of Week – Your seven-day week will begin on Monday and end on
Sunday. The course week runs from Monday through Sunday, except for the
last week (week 8) of the course, which ends on Friday.
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The entire class will be offered online. Each week you will download
various items: instructions, assignments, extra credit questions, or a
description of the activities for the week. Please remember to check
regularly for current information on activities and assignments.
Please feel free to Email me at [email protected] if you have questions or
concerns. If you have an urgent issue, feel free to call me at 618-233-0796.
If you do not reach me at that number, call my mobile 618-558-8372.
To meet participation requirements:
1) You are expected to contribute to the class discussions in meaningful
ways. This means:
 Contributing new and relevant information to the course discussion
and from readings of the textbooks;
 Commenting in a positive manner;
 Building on the remarks of your fellow students;
 Posing questions to your fellow students;
 Sharing quotes, websites and other supplementary information.
2) Your grade also will be determined by:
 The quality of your responses;
 The timeliness of your responses;
 The appropriate tone of your responses;
 The ability of your comments to motivate others in a collaborative
manner.
Technology Notes:
 All communication related to this class needs to be sent using your
CMU Email address (i.e., [email protected]). Notes sent from
an external Email address are discouraged and may not count
toward participation.
 Any assignment faxed to me shall not count toward participation.
 Try not to have to send correspondence with attachments to me.
 All communications should be verified or archived.
 Once the course is closed, it will not be re-opened. Make sure that
you save any materials that you want for posterity before the
course is closed.
 I use anti-virus software and update it regularly. Should you
receive a virus warning from any of my communications, please
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notify me ASAP. Likewise, please use every precaution to avoid
contamination from an outside source.
 It should go without saying, but here it is: It is normally not
acceptable to simply cut and paste responses written by others on
the Internet or elsewhere. Students are expected to give their own
responses after looking at various sources. Again, it is not
acceptable to “cut and paste” unless that portion is properly
credited to the original source and that portion is but a part of the
student’s response. Students who violate this standard are taking
part in plagiarism, and the rules related to plagiarism shall be
invoked.
Late Assignments and Exams:
Quizzes, the exam and assignments must be completed on time, in the
week(s) assigned. Any late submission will result in point deductions for
each day that it is late. Any late submission, in order to be accepted,
must be agreed upon in advance. The Instructor reserves the right not
to accept late assignments/exams.
Academic Honesty:
CMU, our profession, and society value academic honest. A student is
required to produce original work throughout this and every course. A
student is required to cite relevant sources when submitting work that is not
original. Plagiarism, cheating and other forms of academic dishonesty,
including dishonesty involving computer technology, are prohibited and
actionable. Please refer to the CMU Graduate Bulletin, Academic Integrity
Policy.
Disability Statement:
CMU provides students with disabilities reasonable accommodation to
participate in educational programs, activities and services. Students with
disabilities requiring accommodation to participate in coursework should
contact the Instructor as early as possible.
Bibliography
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Baker, J. J., & Baker, R. W. (2011). Health care finance: Basic tools for
nonfinancial managers (3rd ed.). Sudbury, Mass.: Jones and Bartlett
Publishers.
Buckingham, M. (2011, January). Strong leadership. Leadership Excellence,
28(1), 5.
Caruth, D. L., Caruth, G. D., & Pane, S. S. (2009). Staffing the
contemporary organization (3rd ed.). Westport, Conn.: Praeger Publishers.
Curtis, J. C. (2009). Managing sticky situations at work: Communication
secrets for success in the workplace. Santa Barbara, Calif.: Praeger.
Cwiek, M., Ledlow, G., Lundquist, P. Adamski, B., & Frankovich, J. (2007).
A proposal for international corporations to improve employee reference
sharing capabilities: The reciprocal cooperative reference-share model. In
N. Delener (Ed.), Achieving Competitive Advantage Through Managing
Global Resources, ISBN Number: 1-932917-03-9.
Dunn, R.T. (2010). Dunn and Haimann’s healthcare management. Chicago:
Health Administration Press.
Finding a moment to change the future. (2011). Journal for Quality &
Participation, 33(4), 4-6.
Flynn, A. (2011). Performance reviews - a test of leadership. SuperVision,
72(1), 14-15.
Fortenberry, J. L., & Fortenberry, J. L. (2010). Health care marketing: Tools
and techniques (3rd ed.). Sudbury, Mass.: Jones and Bartlett Publishers.
Goldsmith, M., Baldoni, J., & McArthur, S. (2010). The AMA handbook of
leadership. New York: Amacom.
Gunderman, R. B. (2009). Leadership in healthcare. London: Springer.
Hernandez, S.R., & O’Connor, S.J. (2010). Strategic human resources
management in health services organizations (3rd ed.) Clifton Park, N.Y.:
Delmar/Cengage Learning.
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Kabene, S. M. (2011). Human resources in healthcare, health informatics
and healthcare systems. Hershey, PA: Medical Information Science
Reference.
Ledlow, G., Coppola, N., & Cwiek, M. (2008). Leadership and
Transformation, Chapter 11, in Health Organizations: Theory, Behavior and
Development. Jones and Bartlett Publishers, Boston, Massachusetts, ISBN13: 978-0-7637-5053-4 and ISBN-10: 0-7637-5053-0.
Ledlow, G. & Cwiek, M. (2007). The critical link: A continuous progress
review process ensures successful strategic plan outcomes. In N. Delener
(Ed.), Achieving Competitive Advantage Through Managing Global
Resources, ISBN Number: 1-932917-03-9.
Letiche, H. K. (2008). Making healthcare care: Managing via simple guiding
principles. Charlotte, NC: Information Age Pub.
Lighter, D. E. (2011). Advanced performance improvement in health care:
Principles and methods. Sudbury, Mass.: Jones and Bartlett Publishers.
McConnell, C.R. (2011) Case studies in health care supervision. Sudbury,
Mass.: Jones and Bartlett.
McConnell, C. R. (2007). The health care manager's human resources
handbook. Sudbury, Mass.: Jones and Bartlett.
McConnell, C.R. (2010). Umiker’s management skills for the new health
care supervisor. Sudbury, Mass.: Jones and Bartlett.
Pauley, J. A., & Pauley, J. F. . (2009). Communication: The key to effective
leadership. Milwaukee, Wis.: ASQ Quality Press.
Raffel, M., Raffel, N. & Barsukiewicz, C. (2011). The U.S. health system:
origins and functions (6th ed.). Clifton Park, N.Y.: Delmar Learning.
Ramsey, R.. (2011). How to leave a legacy. SuperVision, 72(3), 8-10.
Sanders, L. G., & McCutcheon, A. W. (2010). Unions in the healthcare
industry. Labor Law Journal, 61(3), 142-151.
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Staren, E.. (2009). Optimizing Staff Motivation. Physician Executive, 35(4),
74-77.
Wolper, L.F. (2011). Health care administration: Managing organized
delivery systems (5th ed.). Sudbury, Mass.: Jones and Bartlett Publishers.
Instructor Biography: Bernie Kerr, EdD, MHA, FACHE
Dr. Bernie Kerr is a Professor in Central Michigan University’s (CMU’s) Health
Administration Division, School of Health Sciences, in the Herbert H. and Grace
A. Dow College of Health Professions. He teaches primarily in the Doctor of
Health Administration (DHA) Program. Immediately prior to joining the faculty,
Dr. Kerr was a Colonel in the United States Air Force Medical Service Corps,
serving as a professional health care administrator for over 20 years. He has over
40 years experience in the health care industry, including positions in public
health, academia and the military health system. His academic credentials include
a BS in health education and master’s degrees in public health (MPH), health
administration (MHA), business administration (MBA) and information
management (MIM). He holds a doctor of education (Ed.D.) in Curriculum and
Instruction and the Instructional Process and a graduate interdisciplinary
certificate in Gerontology. He also completed a post-doctoral fellowship in
managed health care. Dr. Kerr’s experience includes leadership roles in medical
resource management, patient administration, medical informatics, public health
education, managed health care and medical readiness. He has held faculty
appointments at Baylor University and East Tennessee State University and served
as a Fellow and Senior Fellow with the Accrediting Commission on Education for
Health Services Administration. His professional awards include two selections as
Young Health Administrator of the Year, the Leader’s Award from the
Washington University Information Management Program, three selections for the
American College of Healthcare Executives Senior Leader Regent’s Award and
2008 and 2013 Service Awards from the American College of Healthcare
Executives. He was named a Distinguished Alumnus in Health Education by his
undergraduate degree program at East Tennessee State University in 1989. His
honoraria include Eta Sigma Gamma, Kappa Delta Pi, Phi Kappa Phi and Beta
Gamma Sigma. His military awards include the Meritorious Service Medal with
four oak leaf clusters, the Air Force Commendation medal, the Air Force
Achievement Medal with four Oak Leaf Clusters, the Humanitarian Service Medal
and the Military Outstanding Volunteer Service Medal. He has authored
numerous journal articles, book chapters, poster sessions and presentations. Dr.
Kerr was a 2007 recipient of CMU’s Excellence in Teaching Award, the highest
teaching honor bestowed by the university. He is a board certified healthcare
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executive and a Fellow in the American College of Healthcare Executives. He and
his wife Sue, a retired Kindergarten teacher, have four grown children (Brian,
Brad, Brent & Brittney), four grandsons (Brice, Brady, Braxton and Brandon) and
one granddaughter (Brenna).
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ATTACHMENT 1: PRE-QUIZ, QUIZ
AND FINAL EXAM INSTRUCTIONS
ON BLACKBOARD
I.
Pre-Quiz Instructions – HSC 520-Internet
Pre-Quiz Window: Week 1
Description:
Pre-Quiz HSC 520 - 10 randomized questions to be completed and submitted within
20 minutes in a 2 day window starting at NOON (12:00 PM, Michigan time) on
Friday of Week 1 and going until NOON (12:00 PM, Michigan time) on Sunday of
Week 1. Students do not have to take the Pre-Quiz, and the Pre-Quiz will not be scored.
However, each student who completes the Pre-Quiz at will have earned one Extra
Credit, and will have gained familiarity with electronic testing on Blackboard before
taking the Quizzes and the Final Exam.
PRE-QUIZ TEST INSTRUCTIONS
NOTE: It is recommended that you take this Pre-Quiz on a computer that is connected to
the Internet via hard wire and high speed connection. There is less likelihood of losing
connection and therefore being dropped from the exam if you are using hard wire
connection in high speed format. Wireless connection and phone connection can be
somewhat riskier. If you are dropped from connection after you start the exam but before
you submit, you can reconnect and start over - but be aware that you will have lost all of
your previous work. If you have to start over, you will only be allowed the second exam
session to count, after it is submitted within the 20 minute threshold.
You have a 2 day window for taking this Pre-Quiz once or even twice. Once is all you
need - a second taking of the exam is at your election. The 2-day window will begin at
NOON (12:00 PM Michigan time) on Friday of Week 1 and go until NOON (12:00
PM, Michigan time) on Sunday of Week 1.You are not guaranteed two takings of the
Pre-Quiz. If you lose connection and need to start over, your first session work is
permanently lost and only your second taking of the exam will count. Therefore, it is
highly recommended that you start early in the 2-day window so that you will have the
time to take it a second time if needed or desired.
You will have a maximum of 20 minutes to complete 10 questions in this open-book PreQuiz exam. Once you start taking the Pre-Quiz, you must complete it and submit it in 20
minutes or less, or you will not earn an Extra Credit for your efforts. You cannot "save"
a part of the Pre-Quiz and then come back to it. Plan to stay with the Pre-Quiz for up to
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the full 20 minutes, without pause. If you take greater than 20 minutes, your Pre-Quiz
will not count and you will not earn the Extra Credit. Do NOT click on the “Save”
button next to each of the questions during the Pre-Test exam.
With one minute remaining you will receive a pop-up warning on the screen. At this
time be prepared to click the “Submit” button at the end of the Pre-Quiz exam. Click the
“Submit” button only once. Some more tips on taking online exams at CMU can be
found at: https://kb.cmich.edu/kb/client/SitePages/DisplayPopUpPage.aspx?KBID=1688.
Please review these tips before attempting an exam.
You are allowed to take this Pre-Quiz up to twice. Once is all you need, but if you
choose to do so, you can take it a second time, if you do so in the 2-day window.
You will have a timer on your screen, and you also should use your watch or clock to
make sure that you do not go over 20 minutes. SUBMIT YOUR PRE-QUIZ EXAM
BEFORE THE 20 MINUTES LAPSE.
You will be allowed to go back and forth within the Pre-Test exam, and even change
answers, until you submit the exam within the allotted 20 minutes. Questions will be
posted one per page.
If you have a technical problem and you cannot complete or submit the exam during the
2-day window, please contact the CMU Helpdesk at 989-774-3662. If the Helpdesk is not
available (after hours) email me at [email protected] and I will attempt to get back to
you in a timely manner. Always contact the Helpdesk first with technical problems. The
Helpdesk can solve 90% of the issues and the IT professionals there are in a much better
position than I to correct technical problems.
I hope that you have smooth sailing with this Extra Credit opportunity!
Dr. Bernie Kerr, HSC 520, Central Michigan University
17
Kerr, HSC 520 Syllabus, Page 18 of 21
II. Quiz Instructions – HSC 520-Internet
Description:
Quizzes HSC 520 - 10 randomized questions to be completed and submitted within 20
minutes in a 2-day window starting at Noon (Michigan time) on Friday and going until
Noon (Michigan time) on Sunday of Weeks 2, 3, 4, 5 and 6 during the semester.
QUIZ INSTRUCTIONS
NOTE: It is recommended that you take the quizzes on a computer that is connected to
the Internet via hard wire and high speed connection. There is less likelihood of losing
connection and therefore being dropped from the exam if you are using hard wire
connection in high speed format. Wireless connection and phone connection can be
somewhat riskier. If you are dropped from connection after you start the quiz but before
you submit, you can reconnect and start over - but be aware that you will have lost all of
your previous work. If you have to start over, you will only be allowed the second quiz
session to count, after it is submitted within the 20 minute threshold.
You have a 2-day window for taking each quiz once or even twice. Once is all you need
- a second taking of the quiz is at your election. Only the higher score will count for you.
The 2-day window will begin at Noon (Michigan time) on Friday and continue to
Noon on Sunday (Michigan time) in Weeks 2, 3, 4, 5 and 6. You are not guaranteed
two takings of each quiz. If you lose connection and need to start over, your first session
work is permanently lost and only your second taking of the quiz will count as an earned
score. Therefore, it is highly recommended that you start early in the 2-day window so
that you will have the time to take it a second time if needed or desired.
You will have a maximum of 20 minutes to complete 10 questions in each open-book
quiz. Once you start taking the quiz, you must complete it and submit it in 20 minutes or
less, or you will have points deducted from your exam. You cannot "save" a part of the
quiz and then come back to it. Plan to stay with the quiz for up to the full 20 minutes,
without pause. If you take greater than 25 minutes, your quiz will not count and you will
have failed the quiz. Do NOT click on the “Save” button next to each of the questions
during the quiz.
With one minute remaining you will receive a pop-up warning on the screen. At this
time be prepared to click the “Submit” button at the end of the exam. Click the “Submit”
button only once. Some more tips on taking online exams at CMU can be found at:
https://kb.cmich.edu/kb/client/SitePages/DisplayPopUpPage.aspx?KBID=1688. Please
review these tips before attempting an exam.
You are allowed to take each quiz up to twice. Once is all you need, but if you choose to
do so, you can take it a second time, if you do so in the 2-day window. Only your higher
score will be counted.
Dr. Bernie Kerr, HSC 520, Central Michigan University
18
Kerr, HSC 520 Syllabus, Page 19 of 21
You will have a timer on your screen, and you also should use your watch or clock to
make sure that you do not go over 20 minutes. SUBMIT YOUR EXAM BEFORE THE
20 MINUTES LAPSE.
You will be allowed to go back and forth within the exam, and even change answers,
until you submit the exam within the allotted 20 minutes. Questions will be posted one
per page.
If you have a technical problem and you cannot complete or submit the exam during the 2
day window, please contact the CMU Helpdesk at 989-774-3662. If the Helpdesk is not
available (after hours) email me at [email protected] and I will attempt to get back to
you in a timely manner. Always contact the Helpdesk first with technical problems. The
Helpdesk can solve 90% of the issues and the IT professionals there are in a much better
position than I to correct technical problems.
NOTE: This quiz dates are critical – plan your life accordingly. The Instructor may or
may not allow a different date for you to take a quiz (and if allowed, only under the most
extreme of circumstances). If a different date is allowed, there shall be an automatic 3
(three) percent deduction for taking the quiz on a different date.
NOTE: There are five quizzes provided in this course, and your lowest quiz score will be
dropped automatically. For example, if you scored a 10 on quiz 1, a 9 on quiz 2, an 8 on
quiz 3, a 10 on quiz 4, and a 10 on quiz 5, your total score would be 39 out of a possible
40 points for the quiz component of your grade. If you miss taking a quiz, the remaining
four quiz scores will be used to calculate your grade. There will not be “repeat”
windows allowed for missed quizzes in this course.
Best wishes for a great earned score!
Dr. Bernie Kerr, HSC 520, Central Michigan University
19
Kerr, HSC 520 Syllabus, Page 20 of 21
Final Exam Instructions – HSC 520-Internet
Exam Window: Week 7
Description:
Final Exam HSC 520 - 60 randomized questions to be completed and submitted
within 120 minutes in a 2-day window starting at Noon (Michigan time) on Friday
of Week 7 and going until Noon (Michigan time) on Sunday of Week 7.
FINAL EXAM INSTRUCTIONS
NOTE: It is recommended that you take this exam on a computer that is connected to the
Internet via hard wire and high speed connection. There is less likelihood of losing
connection and therefore being dropped from the exam if you are using hard wire
connection in high speed format. Wireless connection and phone connection can be
somewhat riskier. If you are dropped from connection after you start the exam but before
you submit, you can reconnect and start over - but be aware that you will have lost all of
your previous work. If you have to start over, you will only be allowed the second exam
session to count, after it is submitted within the 120 minute threshold.
You have a 2-day window for taking this exam once or even twice. Once is all you need
- a second taking of the exam is at your election. Only the higher score will count for
you. The 2 day window will begin at Noon (Michigan time) on Friday of Week 7 and
continue to Noon (Michigan time) on Sunday of Week 7. You are not guaranteed two
takings of the exam. If you lose connection and need to start over, your first session
work is permanently lost and only your second taking of the exam will count as an earned
score. Therefore, it is highly recommended that you start early in the 2-day window so
that you will have the time to take it a second time if needed or desired.
You will have a maximum of 120 minutes to complete 60 questions in this open-book
exam. Once you start taking the exam, you must complete it and submit it in 120 minutes
or less, or you will have points deducted from your exam. You cannot "save" a part of
the exam and then come back to it. Plan to stay with the exam for up to the full 120
minutes, without pause. If you take greater than 130 minutes, your exam will not count
and you will have failed the exam. Do NOT click on the “Save” button next to each of
the questions during the exam.
With one minute remaining you will receive a pop-up warning on the screen. At this
time be prepared to click the “Submit” button at the end of the exam. Click the “Submit”
button only once. Some more tips on taking online exams at CMU can be found at:
https://kb.cmich.edu/kb/client/SitePages/DisplayPopUpPage.aspx?KBID=1688. Please
review these tips before attempting an exam.
Dr. Bernie Kerr, HSC 520, Central Michigan University
20
Kerr, HSC 520 Syllabus, Page 21 of 21
You are allowed to take this exam up to twice. Once is all you need, but if you choose to
do so, you can take it a second time, if you do so in the 2-day window. Only your higher
score will be counted.
You will have a timer on your screen, and you also should use your watch or clock to
make sure that you do not go over 120 minutes. SUBMIT YOUR EXAM BEFORE THE
120 MINUTES LAPSE.
You will be allowed to go back and forth within the exam, and even change answers,
until you submit the exam within the allotted 120 minutes. Questions will be posted one
per page.
If you have a technical problem and you cannot complete or submit the exam during the 2
day window, please contact the CMU Helpdesk at 989-774-3662. If the Helpdesk is not
available (after hours) email me at [email protected] and I will attempt to get back to
you in a timely manner. Always contact the Helpdesk first with technical problems. The
Helpdesk can solve 90% of the issues and the IT professionals there are in a much better
position than I to correct technical problems.
Please also watch for late-breaking news about the final exam on the Announcements
section of the Blackboard site and in your Email.
NOTE: This exam date is critical – plan your life accordingly. The Instructor may or
may not allow a different date for you to take the exam (and if allowed, only under the
most extreme of circumstances). If a different date is allowed, there shall be an
automatic 3 (three) percent deduction for taking the exam on a different date.
Best wishes for a great earned score!
- END -
Dr. Bernie Kerr, HSC 520, Central Michigan University
21