General quotation conditions
VAT no. ATU54490108
Pricing
- All prices specified exclude VAT.
Exchange rate
- Prices are based on the US dollar exchange rate
specified in the quotation and are aligned in the event
of fluctuations greater than 2%.
Accounting
- We reserve the right to issue invoices
for partial delivery of services rendered.
- Goods supplied remain our property
until payment in full.
Terms of payment
- Maintenance payments are charged in advance.
Travel expenses
- If not agreed otherwise
o Travel expenses for installations are not included
in quotation pricing.
o Travel expenses for maintenance/servicing callouts are
not included in the maintenance charge.
- The following rates apply when travel expenses are charged:
For journeys up to 35km (there and back) from NTS locations,
a flat-rate of EUR 55.00 is invoiced.
For journeys longer than 35km, EUR 120.00 per hour
for the travel time including mileage allowance is invoiced.
Lead time
- If not specified otherwise, the lead time is dependent
on the availability from the supplier.
Shipping costs
- When shipping goods, packaging and shipping costs
are invoiced in addition by work actually carried out.
Small components
- Cables and small components are invoiced by work
actually carried out.
Work times
- Services are calculated on the basis of uninterrupted
activity during our normal work times,
Monday to Friday from 9:00 to 17:00.
If the client wishes work times outside normal work times,
or additional travel expenses are incurred,
these additional charges are invoiced separately.
Extra work
- If, in project implementation, additional services
extending beyond the quotation are required,
this work is invoiced separately at
the hourly rates applicable.
- If not specified otherwise, any planning work is not included
in the quotation (such as preparation of a network plan,
specification of the IP address structure, restructuring concepts,
security concepts). Should work in these areas be required
or necessary, the work is invoiced separately
at the hourly rates applicable.
Commencement and term of support contracts
- If not agreed otherwise, the term of the maintenance contract
commences on the first of the month following installation.
- Contract commencement and end are defined in writing
in the "Maintenance confirmation".
- If not agreed otherwise, the support contract applies
for at least one year and thereafter is automatically extended
by another year.
We will inform you via email of the automatic support extension
before expiry of the contract.
If you do not require automatic extension, please inform us
in writing (letter, fax, email) at least one month prior
to expiry of the running contract.
- The “General Support Terms” under http://agb.nts.eu
apply for NTS support contracts.
Availability of NTS Support Centre
- NTS can be contacted via telephone 24 hours a day/7 days per
week under the following telephone numbers:
o Austria: 0810 820 455
o International: +43 316 405455 20
- If you cannot reach us under the telephone numbers stated above
due to technical reasons, you may contact us under the following
alternative phone number:
o External callcenter: +43 2236 8123 – 351
- You can contact us via email at [email protected] 24 hours a day /
7 days per week.
- Please note that the submission of emails may be delayed on
account of reasons which are beyond the sphere of influence of
NTS. Critical queries and requests should therefore only be made
via telephone.
Project execution, prerequisites, preparatory work
- Once an installation is commissioned, we require up front all
of the necessary technical information (IP addresses, etc.)
and contact details (names, telephone nos., email)
at the customer and, where applicable, the relevant provider.
- Prior to commencement of work by NTS, all client-side conditions
(physical and technical) must be satisfied and any preparatory
work must have been carried out by the customer.
- Users affected must be informed of any potential network
failures by the end customer.
Responsibility for servers and clients
- If software products are installed on customer hardware by NTS,
we are only able to support the software installed.
Problems arising from the customer hardware,
the operating system or other applications
are not rectified by NTS.
General terms of business
- Acceptance of this quotation implies recognition
of our general terms of business and their sole validity.
The latest versions of our general terms of business
can be found under http://agb.nts.eu.