Your guide to council tax 2016-2017 Important information for people who pay council tax www.newcastle.gov.uk Contents Message from the Leader of the Council Page 3 The Council Pound 4 How much you will pay 5 How your council tax is built up 6 What will the council spend in 2016-2017 8 How you can pay 10 How to pay less 10 Please pay on time 17 Data protection 18 Adult Social Care Precept 19 Other financial information 20 Garden Waste 27 Key contacts 28 How to get in touch about council tax 29 Page 2 Message from the Leader of the Council Shielding and investing I want to thank everyone who took part in this year's budget consultation. It has been a difficult time for Newcastle as we once again try to safeguard the city in the face of disproportionate government funding cuts. Every one of the many consultation responses the council received has been considered, and where possible we have tried to mitigate the impact of the difficult decisions facing the city. The council I lead has stood up for Newcastle during five years of government cuts, shielding the most vulnerable from the worst effects of austerity and investing in our city's future. That shield, however, is starting to look very dented. It is now clear that we are only half way through a ten-year period of austerity, one in which this city faces the reality of deep and continuing spending cuts to the publicly-funded services which have underpinned our national identity throughout the post war period. Following consultation, we have taken the decision - albeit reluctantly to raise council tax by 1.9 per cent. Every penny will be used to keep frontline services going. We will also implement the Government's proposal for a 2 per cent social care precept. We don't want to do this but have no choice as next year we have to slash £15m from our adult social care budget. The money we raise will sadly only be a fraction of the amount that we have to cut which is why there is more pain to come. Despite the pain, we have much to be optimistic about. Unemployment is at a 10-year low and although stubbornly higher than the national average is forecast to fall for the next few years. And we will continue to invest in the city, using what resources we have to encourage job creation, as well as doing all we can to support our communities. Newcastle is a great city with great people. We are celebrating our 800th anniversary of having a Mayor and Freemen, and not many cities in Europe can do that. Our history proves we can survive some tough times and I am confident that we will emerge from the current challenges even stronger. Councillor Nick Forbes Leader of the Council Page 3 The Council Pound Where our money comes from What were spending our money on Page 4 How much you will pay Your council tax bill is based on the value of your home and how many adults live there. Your home has been put into one of eight valuation bands, depending on its market value as at 1 April 1991. Our council tax levels for 1 April 2016 to 31 March 2017 are shown below. Legislation means that we must show the percentage increase between last years and this years charge on your bill. If you are the new council tax payer of a property, you could be affected by improvements made to your property by the previous owner. When ownership changes the band can be increased if your property has been extended or improved since 1993. Valuation band Your propertys value at 1 April 1991 Council tax 1 April 2016 to 31 March 2017 A Up to £40,000 £1,069.86 B £40,001 to £52,000 £1,248.17 C £52,001 to £68,000 £1,426.48 D £68,001 to £88,000 £1,604.79 E £88,001 to £120,000 £1,961.41 F £120,001 to £160,000 £2,318.03 G £160,001 to £320,000 £2,674.65 H £320,001 or more £3,209.58 Page 5 How is the council tax built up Equivalent Net Band D Expenditure Expenditure Council Tax Per Head £000 £ £ Total Spending by the City 231,471 3,649.47 828.16 Less: Revenue Support Grant and Contribution from Business Rates (including top up) (57,763) 910.72 206.67 (82,670) 1,303.41 295.78 91,038 1,435.35 325.72 Police and Crime Commissioner for Northumbria 5,920 93.33 21.18 Tyne and Wear Fire and Rescue Authority 4,827 76.11 17.27 1,604.79 364.17 Council Requirement Plus Joint Board Precepts: Amount to be raised from Council Tax Page 6 101,785 Band City A B C D E F G H £ 938.49 1,094.90 1,251.32 1,407.73 1,720.56 2,033.38 2,346.22 2,815.46 Band A B C D E F G H Page 7 Brunswick £ 12.29 14.33 16.38 18.43 22.53 26.62 30.72 36.86 Adult Social Care Precept £ 18.41 21.48 24.55 27.62 33.76 39.90 46.03 55.24 Dinnington £ 12.03 14.03 16.04 18.04 22.05 26.06 30.07 36.08 Police Fire £ 62.22 72.59 82.96 93.33 114.07 134.81 155.55 186.66 £ 50.74 59.20 67.65 76.11 93.02 109.94 126.85 152.22 Hazlerigg £ 15.90 18.55 21.20 23.85 29.15 34.45 39.75 47.70 N. Fenham & Blakelaw £ 12.36 14.42 16.48 18.54 22.66 26.78 30.90 37.08 North Gosforth £ 3.93 4.58 5.24 5.89 7.20 8.51 9.82 11.78 Total £ 1,069.86 1,248.17 1,426.48 1,604.79 1,961.41 2,318.03 2,674.65 3,209.58 Woolsington £ 2.89 3.38 3.86 4.34 5.30 6.27 7.23 8.68 What will the council spend in 2016-2017 on the provision of its services? 2015-2016 2016-2017 Gross Expenditure £000 Net Gross Expenditure Income £000 £000 214,256 (205,716) 8,540 170,035 (49,210)120,825 31 Public Health 24,042 (24,011) Roads 22,568 (20,275) 2,293 Highways, and Transport 6,611 (2,262) 19,375 (10,108) 4,349 Net Expenditure Education and other Children's Services Social Care Income Expenditure £000 £000 £000 5,146 (2,257) 2,889 224,797 (214,557) 10,240 176,041 (55,766) 120,275 26,994 (26,911) 83 24,013 (20,973) 3,040 Planning and Development and Related 9,267 Leisure Services 19,517 (11,270) 8,247 and 31,623 (9,812) 21,811 Environment Regulatory Services 30,757 (9,722) 21,035 17,489 (6,069) 11,420 Housing 14,316 (5,707) 8,609 21,049 (8,446) 12,603 Other Central Services 21,546 (8,712) 12,834 59,193 (74,026) (14,833) Trading Accounts 60,992 (75,367) (14,375) 586,241 (409,935)176,306 Total Service 604,119 (431,242)172,877 Expenditure Plus: Provisions 52,974 (5,552) 201 17,309 Corporate Provisions Contribution to/from Reserves PLUS: LEVIES Northumbria Regional Flood and Costal Committee Levy Integrated Transport Authority Levy 241,238 Total spending by the city 31 March 2016 - £10.134m Page 8 45,935 (4,414) 201 16,872 231,471 Amount kept in 31 March 2017 - £10.134m unearmarked reserves What will the council spend in 2016-2017 on the provision of its services? Change in year. Net Expenditure £000 1,700 (550) 52 747 (1,460) (1,020) (776) (2,811) On Services Education and other Children's Services Social Care Public Health Highways, Roads and Transport Planning and Development Leisure and Related Services Environment and Regulatory Services Housing 231 Other Central Services 458 Trading Accounts Total Service (3,429) Expenditure Other information Total net debt outstanding at 31 March 2016 will amount to £669 million. Capital expenditure for 2016-2017 is planned at £139 million. The difference in total spending by the council between years £000 is explained in terms of: 2015-2016 net budget 241,238 2016-2017 net budget 231,471 Cost pressures Budget savings Page 9 20,625 (30,392) How you can pay Pay online at www.newcastle.gov.uk/counciltax Pay by phone on 0191 278 7878 and ask for "payments" Pay by Direct Debit monthly, any date between 1st and 28th weekly on a Monday or a Friday fortnightly on a Monday or a Friday How to pay less The full council tax assumes that two adults (aged 18 and over) live in a property. To claim or ask about a council tax discount, relief, exemption or reduction please contact us by phone (0191 278 7878 and ask for council tax) or visit any Customer Service Centre. However certain reductions may apply: Discounts may reduce your council tax. You may be entitled to a discount of: 25% if you live alone 25% or 50% if one or all adults living in your home are disregarded (see next page). 100% for one month only if your property is unoccupied and substantially unfurnished. (There must be a period of occupancy for six weeks between awards of Class C discount). Page 10 Disregarded adults are adults who are not counted for council tax purposes, these include: people living in certain hostels students, apprentices, student nurses and youth training trainees school leavers under 20 who left school or college after 30 April are discounted until 1 November of that year diplomats and members of international institutions and defence organisations members of religious communities carers people who are permanently and severely mentally impaired 18 year olds who someone gets Child Benefit for people living in hospital, nursing or care homes people in prison (except those who are in prison for not paying their council tax). Disabled relief helps if your household includes someone with a disability. To qualify, your home must be lived in by someone who is permanently and severely disabled and it must be adapted to meet this persons special needs. If you qualify for this your council tax band will be reduced. Exemptions may reduce your council tax, however specific criteria must be met. Examples of when an exemption can be awarded include: Occupied properties that are: lived in by full time students only lived in by people under 18 only lived in by severely mentally impaired people only. Page 11 Unoccupied properties (no time limit) where: the occupant has gone into prison, hospital or a care home the occupant has moved to provide care elsewhere the occupant has moved to receive care elsewhere the property has been repossessed the occupation of the property is prohibited by law the property is held for a Minister of Religion Grant of Probate has not been obtained. Unoccupied (up to six months) where: Grant of Probate has been obtained the property is owned by a Charity. Changes in circumstances If you have been awarded a discount, relief, exemption or reduction and there is a change in your circumstances which could affect your entitlement, you must tell us within 21 days of the change. If you fail to tell us a financial penalty of £70 will be imposed. If you fail to tell us on more than one occasion the penalty may be increased to £280. You may also be liable for prosecution. Examples of the types of changes that you must tell us about include (but are not limited to): moving home applying for or ending a discount or exemption people moving into or out of your home or property tenancy changes changes to income / savings / type of benefit received by you or other members of your household. To report a change in circumstances please use the online enquiry form: www.newcastle.gov.uk/ctenquiryform or write to us. Page 12 Appeals against a council tax decision You can make an appeal against your council tax if you think: you are not responsible for the council tax council tax should not be charged for your home your council tax bill is wrong. If you wish to appeal, you must in the first instance write to our Revenues and Benefits Department, Civic Centre, Newcastle upon Tyne, NE1 8QH and ask us to review the decision, setting out the reasons why you believe that you are not liable to pay council tax or why you think your council tax bill is wrong. We will consider the matter and notify you in writing of the outcome of our review. If after our review you are still unhappy, or if we fail to respond to your request for a review within two months, you may appeal to the Valuation Tribunal, phone 0300 123 2035. Valuation band appeals If your enquiry is about the council tax band given to your property, you need to contact the Valuation Office Agency at www.gov.uk/voa/contact or write to: Valuation Office Agency Listing Officer Manchester Valuation Office 53 Portland Street Manchester M1 3LD Phone 0300 050 1501 Page 13 Council Tax Reduction Scheme - changes to Council Tax Support from 1 April 2016 In April 2013 the Government abolished Council Tax Benefit and councils were required to design local Council Tax Reduction schemes with cuts in funding of about 10%. The cut in our funding over the past three years has been £8 million and much larger than originally predicted. Over the last three years we have continued to operate the Council Tax Reduction Scheme that was approved by City Council in January 2013. However this year it has been necessary to review and amend our Council Tax Reduction Scheme to take into consideration further cuts in funding, council tax arrears and the impact of wider welfare reforms on our residents. We carried out consultation on various options and changes to our scheme for eight weeks during October and November 2015. The main focus of the consultation was on the level of support that we offer, the proposal to lower support for people with severe and enhanced disability premiums, the change to backdating rules and whether the council should increase council tax to fund additional support for the scheme. On 6 January 2016 City Council approved the following changes to our scheme which take effect on 1 April 2016; All working age people will receive maximum support on 85% of their council tax liability. This means that all working age people will need to pay a minimum of 15% of their council tax before they are entitled to Council Tax Reduction. We have removed protections for working age people who currently receive the enhanced and severe disability premiums. People in this group have previously received Council Tax Reduction on 100% of their council tax liability and this will reduce to 85%. Income from Disability Living Allowances and Personal Independence Payments will continue to be disregarded when calculating Council Tax Reduction, as will Child Benefit, Child Maintenance and War Disablement Benefits. Backdating of Council Tax Reduction applications will be restricted to four weeks. Page 14 The following elements of our scheme remain unchanged other than a provision made for the assessment of Universal Credit: We will continue to allow a payment of Extended Payment for a period of four weeks if a person starts work or increases their hours and they stop getting certain income benefits. In supporting work incentives we will continue to apply the additional earnings disregard of £2.50 that we introduced in 2013. Universal Credit will be treated as earned income for the purposes of assessing Council Tax Reduction when the award contains an element of wages. Non-dependant deductions will be in line with the uprated charges indicated in the regulations. There will be no second adult rebate. We will only make a payment when Council Tax Reduction is £1 per week or more. Pension age people will continue to have their Council Tax Reduction assessed in the same way as prescribed by Central Government. For more information go to www.newcastle.gov.uk/benefits-and-council-tax or phone 0191 278 7878 and ask for benefits Benefit fraud People caught making false claims for housing benefit may be fined or jailed. If you think somebody is cheating on housing benefit, call us in confidence. Department for Working Pensions (DWP) 0800 854 440 or see DWP website at https://secure.dwp.gov.uk/benefitfraud Page 15 Help and advice on debt If you have a problem with debt it is important not to panic but dont ignore it either - it wont go away. Every year in Newcastle hundreds of people work with a debt adviser to deal with their debts. If you have debt, you need to take action or you could end up losing out financially or getting yourself deeper into debt. There may be a risk of further enforcement action being taken, for example by the court and Enforcement Agents. Newcastle Citizens Advice Bureau and the councils Council Tax, Welfare Rights and Money Matters teams are working together to help people manage their council tax payments and other debt. We really want to help you through these difficult times. If you contact any of the following teams they will be able to provide independent advice. We can help by arranging suitable payment plans, helping to maximise your income through benefits and help to resolve other debt problems. Please visit any of the websites below to find out more information. Citizens Advice Bureau 0344 245 1288 or www.citizensadvice-newcastle.org.uk Money Matters 0191 277 1050 or www.newcastle.gov.uk/welfarerights Welfare Rights 0191 277 2627 or www.newcastle.gov.uk/welfarerights Council Tax 0191 278 7878 or www.newcastle.gov.uk/counciltax Housing Benefits 0191 278 7878 or www.newcastle.gov.uk/benefits YHN 0191 277 1144 or www.yhn.org.uk Page 16 Please pay on time as council tax is a priority debt and must be paid on or before the due date. If you miss a payment a reminder will be sent. If you ignore this we will apply to the Magistrates Court for a summons. If payment is not made the court will issue a liability order allowing us to enforce collection. Additional costs will be incurred for a summons and liability order and you will be required to pay them. After a liability order is issued the following methods may be used to collect the council tax debt. These will incur further costs and you will be required to pay them. attachment of earnings or benefit instructing an enforcement agent issuing a bankruptcy petition applying a charging order committal to prison We can help if you fall behind with your council tax payments please dont ignore letters sent to you. Please contact us so that we can help you. Phone 0191 278 7878 and ask for council tax Visit any Customer Service Centre Page 17 Data protection The information held on your account by the councils Revenues and Benefits Service will be used for administering and collecting council tax, business rates and for processing housing benefit claims. Revenues and Benefits may share your information with other Newcastle City Council departments to make sure you are receiving all the reductions, discounts, reliefs and exemptions to which you are entitled. If you are a Your Homes Newcastle tenant we also obtain information collected by them and provide both council tax and benefit information to them. For further information on Data Protection please phone 0191 277 7666 or email [email protected] Freedom of Information The Freedom of Information Act came into force on 1 January 2005. This gives you the right to see any information that we hold about the councils business, subject to certain exemptions. For further information on Freedom of Information please phone 0191 277 7666 or email [email protected] National Fraud Initiative This authority is under a duty to protect the public funds it administers and to this end may use the information you have provided for the prevention and detection of fraud. It may also share this information with other external bodies responsible for auditing or administering public funds for these purposes. Equality and diversity Newcastle City Council is committed to equality and diversity and this document is available in different formats. You can get all the information in this leaflet in large print, audio version, in Braille or in another language. If you require this please phone 0191 278 7878 and ask for council tax or email [email protected] Please visit our website for further information www.newcastle.gov.uk Page 18 Adult Social Care Precept The Secretary of State for Communities and Local Government has made an offer to adult social care authorities. ("Adult social care authorities" are local authorities which have functions under Part 1 of the Care Act 2014, namely county councils in England, district councils for an area in England for which there is no county council, London borough councils, the Common Council of the City of London and the Council of the Isles of Scilly.) The offer is the option of an adult social care authority being able to charge a "precept" of up to 2% on its council tax for the financial year beginning in 2016 without holding a referendum, to assist the authority in meeting expenditure on adult social care. Subject to the annual approval of the House of Commons, the Secretary of State intends to offer the option of charging this "precept" in relation to each financial year up to and including the financial year 2019-20. In relation to the financial year beginning in 2016 the Secretary of State has determined (and the House of Commons has approved) a referendum principle of 4% (comprising) 2% for expenditure on adult social care and 2% for other expenditure), for adult social care authorities. These authorities may therefore set council tax up to this percentage in 2016 without holding a referendum. Page 19 Tyne and Wear Fire and Rescue Authority Tyne and Wear Fire and Rescue Authority was established under Section 26 of the Local Government Act 1985, and comprises members from each of the five districts of Tyne and Wear County. Additional Information - Council Tax Demand Note Equivalent Band D Charge per dwelling £76.11 Equivalent charge on other bands A B C D £50.74 £59.20 £67.65 £76.11 Loans Outstanding at Estimated Loans Outstanding at Forecast Capital Expenditure E F G H £93.02 £109.94 £126.85 £152.22 £000 31.3.15 31.3.16 2016-2017 13,770 13,223 2,317 31.3.16 31.3.17 3,882 3,882 0 Council Tax Requirement 2015-2016 Council Tax Requirement (equivalent) 2016-2017 Increase in Council Tax Requirement 20,265 20,960 695 935 895 Estimated General Fund Balances Variation Numbers of staff - FTEs 2015-2016 2016-2017 In 2016-2017 council tax represents 37.9% of gross revenue expenditure (2015-2016 35.8%) Amount per head based on total projected population of 1,118,713 £ Budget Requirement 43.65 Revenue Support Grant (11.78) Top Up Grant (9.00) Business Rate Local Share (3.83) SFA Adjustment (0.18) Section 31 Grant (0.15) Collection Fund Net (Surplus)/Deficit 0.03 COUNCIL TAX REQUIREMENT 18.74 Gateshead Newcastle North South Sunderland Tyneside Tyneside 50,480 63,426 56,948 36,982 67,556 275,392 Page 20 Tyne and Wear Fire and Rescue Authority 2015-2016 2016-2017 Gross Expenditure Gross Income £000 £000 Net Gross Expenditure £000 55,294 6,502 48,792 Fire Service 0 1,239 Contingency 1,239 Provision 0 225 (225) Gross Expenditure Income Net Expenditure £000 £000 £000 53,723 5,959 47,764 0 1,293 1,293 Interest on Balances 0 225 (225) 55,016 6,184 48,832 56,533 6,727 49,806 Budget Requirement 0 14,945 (14,945) Revenue Support Grant 0 13,180 (13,180) 0 9,980 (9,980) Top Up Grant Rate 0 4,224 (4,224) Business Local Share 0 206 (206) SFA Adjustment 0 10,064 (10,064) 0 4,285 (4,285) 0 0 128 141 83 0 0 207 (207) 0 (128) Section 31 Grant Tax Collection 0 (141) Council Fund Net (Surplus)/Deficit 172 241 (172) (241) 0 277 83 Business Rates Collection Fund Net (Surplus)/Deficit 277 Tax 56,616 36,351 20,265 Council Requirement 55,293 34,333 20,960 Page 21 Police and Crime Commissioner for Northumbria Message from Vera Baird QC, Police and Crime Commissioner for Northumbria Neighbourhood policing is at the heart of everything we do, I know how much you value the work of your neighbourhood police teams. During the recent consultation regarding the council tax precept, comment after comment mentioned how good our neighbourhood policing teams are, they are our eyes and ears of the community, the teams help prevent and detect crime and anti-social behaviour and are a re-assuring presence, improving the quality of life for residents. These neighbourhood officers also gather vital intelligence to help counter the most serious crime. Since 2010, we have seen Northumbrias budget cut by more than £108 million, this has resulted in the loss of 861 police officers and 940 specialist police staff. Were also expecting Government to continue to top slice police budgets, to pay for national policing priorities. To deal with these financial pressures, tough funding decisions have had to be taken. We have re-located police officers out of expensive to maintain, inaccessible police stations to new community hubs, based in the heart of the community all savings have been reinvested back into policing. When calculating the overall policing budget, the Government has anticipated that the police precept element of the council tax would rise by £5. If we want to maintain our vital neighbourhood policing services, we have to accept this decision. Through my prudent financial planning and increased efficiency, combined with this increase which works out at about 1p per day for most homes, has allowed us to protect the services that matter to you the most. We will ensure that police officers are able to offer support to vulnerable people and tackle new emerging crimes such as cyber fraud and child sexual exploitation. Northumbria Police continues to be recognised as a force that delivers for local communities, I will also ensure that the Chief Constable ensures that your priorities are the priorities of Northumbria Police. All the reports relating to the precept decision can be found on my website at the following link http://www.northumbria-pcc.gov.uk/ transparency/finance/financial-info/precept-2016-17/ Page 22 Police and Crime Commissioner for Northumbria 2015 - 2016 2016 - 2017 Gross Gross Net Expenditure Income Expenditure £000 £000 Gross Gross Expenditure Income £000 Service £000 Net Expenditure £000 £000 281,011 21,192 259,819 Police General 276,871 15,723 261,148 259,819 Budget Requirement 261,148 LESS 218,747 Formula Grant 217,498 6,867 Council Tax 6,867 1,301 Legacy Council Tax Grants 1,301 Support Grant 283 Constituent 32,621 Authorities Net Surplus Council Tax Requirement £5.541m Charge on Newcastle £88.33 Band "D" Equivalent Charge 5,208 Staffing Levels at 1.4.16 (full time equivalent) 535 34,947 £5.919m £93.33 4,920 Change in Council Tax Requirement between years is attributable to: £000 Inflation, budget pressures and other budget adjustments Reduction in government funding Budget savings Change in use of reserves 12,848 1,249 (15,298) 3,527 2,326 Page 23 Environment Agency North East Region The Council Tax (Demand Notices) (England) Regulations 2011. The Environment Agency is a levying body for its Flood and Coastal Erosion Risk Management Functions under the Flood and Water Management Act 2010 and the Environment Agency (Levies) (England and Wales) Regulations 2011. The Environment Agency has powers in respect of flood and coastal erosion risk management for 1642 kilometres of main river and along tidal and sea defences in the area of the Northumbria Regional Flood and Coastal Committee. Money is spent on the construction of new flood defence schemes, the maintenance of the river system and existing flood defences together with the operation of a flood warning system and management of the risk of coastal erosion. The financial details are: Northumbria Regional Flood and Coastal Committee Gross Expenditure Levies Raised Total Council Tax Base 2015-2016 2016-2017 683 696 £000 24,472 2,172 £000 20,373 2,215 The majority of funding for flood defence comes directly from the Department for the Environment, Food and Rural Affairs (Defra). However, under the new Partnership Funding rule not all schemes will attract full central funding.To provide local funding for local priorities and contributions for partnership funding the Regional Flood and Coastal Committees recommend through the Environment Agency a local levy. A change in the gross budgeted expenditure between years reflects the programme of works for both capital and revenue needed by the Regional Flood and Coastal Committee to which you contribute. The total Local Levy raised by this committee has increased by 2.0% The total Local Levy raised has increased from £2,171,579 in 2015-2016 to £2,215,011 for 2016-2017. Page 24 North East Combined Authority - NECA The Durham, Gateshead, Newcastle upon Tyne, North Tyneside, Northumberland, South Tyneside and Sunderland Combined Authority (known as the North East Combined Authority) was established on 15 April 2014 and took on the functions of the former Tyne and Wear Integrated Transport Authority which was dissolved on the same date. In accordance with the Transport Levying Bodies (Amendment) Regulation 2015, NECA issues a levy on the Constituent Authorities to fund Transport related expenditure. Gross Transport Expenditure 2015-16 NECA 2016-17 NECA Budget Budget £000 £000 Tyne Tunnel Transport co-ordination and former ITA Nexus (Grant from ITA* and External Grants net of commercial income) Durham (Grant from NECA*) Northumberland (Grant from NECA*) Income Tyne Tunnels Interest on ITA Revenue Balances Net Transport Expenditure Reserves: Contribution from Tyne Tunnel Reserves Contribution from Tyne and Wear Transport Reserves Contribution from Nexus Reserves Expenditure Requirement Funded by: Tyne and Wear Transport Levy Durham Transport Levy Northumberland Transport Levy Rail Grants and Miscellaneous Grants Funding agreed by Authority Page 25 28,966 2,789 29,972 2,743 95,007 16,072 5,895 148,729 91,982 15,435 6,329 146,461 (27,540) (3) (27,543) 121,186 (29,683) (3) (29,686) 116,775 (1,426) (76) (289) (111) (3,103) 116,581 (3,659) 112,716 (67,200) (16,076) (5,901) (27,404) (116,581) (65,120) (15,440) (6,334) (25,822) (112,716) North East Combined Authority - NECA A comparison with previous NECA Transport budget: Inflation and other cost pressures £000 5,419 Increased income (3,959) Budget reductions (5,871) Movement on contribution from reserves 546 3,865 *NECA makes an annual grant to the Tyne and Wear Integrated Transport Executive (Nexus), Durham County Council and Northumberland County Council in respect of revenue support and concessionary travel. Please note the Tyne Tunnels expenditure requirement is met fully from Tunnels reserves and tolls income, with no levy funding. Page 26 Garden waste collection service Thank you to everyone who has signed up to our garden waste collection service. You are doing your bit to look after Newcastle's environment, now and in the future. For just £20 per year we will collect your garden waste from your home, so it's hassle-free and convenient. Current customers, we will contact you soon by letter with details on how to renew the service. If you pay by Direct Debit your renewal will be automatic unless notified. New customers can sign up to the service by visiting www.newcastle.gov.uk/gardenwaste or phoning 0191 278 7878 (ask for garden waste). Page 27 Key contact details Housing Benefit and Council Tax Reduction enquiries Phone Email Website 0191 278 7878 and ask for benefits [email protected] www.newcastle.gov.uk/benefits Minicom (for hearing difficulties) Phone 0191 211 4944 Automated Payments (24 hours) Phone 0191 278 7878 and ask for Payments Freedom of Information / Data Protection enquiries Phone 0191 277 7666 Valuation Office Agency Phone 0300 050 1501 Valuation Tribunal Phone 0300 123 2035 Citizens Advice Bureau Phone 0344 245 1288 Money Matters Phone 0191 277 1050 Welfare Rights Service Phone 0191 277 2627 City Emergency Helpline Phone Page 28 0191 278 7878 and ask for Envirocall How to get in touch about your council tax Online MyAccount is a free, interactive and secure online service that allows you to access council tax, housing benefit (including a landlord service) and business rates, 24 hours a day, seven days a week. To register go to www.newcastle.gov.uk/myaccount With MyAccount you can: Check your account whenever you want Get access to your bills and notifications securely Get email alerts when new bills or notifications are issued Notify us immediately of any changes in your personal details. For any queries or to report a change in circumstances you can also use our online enquiry form at www.newcastle.gov.uk/ctenquiryform By phone On 0191 278 7878 and ask for council tax. In person You can call into any one of our Customer Service Centres. Staff can provide advice and information on a range of council services, including council tax and benefits. Please see www.newcastle.gov.uk for details of opening times. Page 29
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