Facebook News Feed Optimization: How to Dramatically Increase Your Visibility and Engagement Design ©2011 Social Media Examiner • Content Copyrighted by Presenter Presented by Mari Smith The size of Facebook 672,949,580 - the first billion is coming! Over 30 billion pieces of content shared each month! How do you get your content SEEN? Source: SocialBakers.com ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 2 Facebook’s news feed Brilliant invention! Patented NFO (vs SEO) is now the name of the game! ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 3 News feed demystified Most recent vs. top news ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 4 News feed – on mobile Default = “live feed” Over 250 million active mobile users. Twice as active! ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 5 EdgeRank explained Affinity score Weight Time decay (recency) ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 6 Educate your fans? Make use of Friend Lists Add fan pages (see next slide) Ask fans to bookmark your page Adjust settings to see maximum ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 7 Create friend lists Add fan pages ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 8 Adjust news feed settings Default = Friends and pages you interact with most Change to: All of your friends and pages ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 9 Tipping point 500-1000 fans Build momentum Facebook Online Offline See http://bit.ly/21waysfb ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 10 Strategies for Effective Wall Posts Design ©2011 Social Media Examiner • Content Copyrighted by Presenter Where is your content seen? Your fan page wall The news feed of your fans Social plugins (e.g. Like Box) Other plugins (e.g. Wibiya toolbar) ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 12 Types of content Photos Videos Links Status updates (wall posts) Questions Apps ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 13 Length of posts KISS – keep it short and sweet The longer your posts, the lower the engagement rate. Keep posts to under 80 characters to increase engagement. [Source: BuddyMedia.com] ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 14 Use long URLs Avoid link shorteners. Use long URL’s Engagement rates are three times higher. [Source: BuddyMedia.com] ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 15 Post in high traffic windows Post between 10am and 4pm EST (7am-1pm PST). Experiment; find your own sweet spot. Also, post outside business hours. Engagement rates on Thursday & Friday are 18% higher than other days of the week. [Source: BuddyMedia.com] ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 16 Optimize Fridays! Facebook’s “Happiness Index” spikes by 10% on Fridays. The less people want to be at work, the more they are on Facebook! See http://apps.facebook.com/gnh_index/ ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 17 Frequency of posts 2 – 3 times per day Space out by several hours Fans with few friends and connected to few pages Big brands: once every other day! (Dan Zarrella) ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 18 Manual vs. third party apps? Manual posts receive slightly higher EdgeRank score Third party apps are often collapsed in the news feeds ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 19 Most likes within 1hr 20mins ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 20 Pre-schedule? Mix it up, use sparingly HootSuite.com Postling.com [See also 22 tools at: http://bit.ly/22smtools] ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 21 SEO tip Import your blog posts automatically via both: Networked Blogs app, and Facebook Notes app Uncheck post to wall Then, manually publish new posts to your wall ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 22 Networked blogs settings Edit Page > Apps > Networked Blogs > Go to App Uncheck Publish to Wall & Show on Tab Check Show on Tab Only ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 23 Notes app settings Edit Page > Apps > Notes > Additional Permissions > uncheck ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 24 Per post insights Impressions? Number of times your content is rendered in the stream Likes Comments Formula = # impressions/(likes + comments) = feedback percent ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 25 Track engagement Per post insights (daily) Plus, daily story feedback (totals) Plus, unlikes and unsubscribes Unlikes: Insights > Users > third graph down Unsubscribes: Insights > Interactions > purple line ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 26 Engagement strategy Facebook fan page policy Reply within two hours Every post gets a reply Strip out spam, @ tags Friendly, helpful Use first names Encourage “neighborhood watch” ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 27 Build your page culture Reputation for providing consistent valuable content The place to get answers, solutions for _______ challenge(s). ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 28 Ideas to Jumpstart Your Facebook Page Visibility Design ©2011 Social Media Examiner • Content Copyrighted by Presenter Fan Page Friday Allow fans to post links, @ tags Share on Twitter Create buzz ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 30 Expert Friday ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 31 “Office hours” Set times you’re live on your Page Incorporate into your Page banner and/or photo-strip ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 32 Live video, chat Vpype Livestream JustinTV Ustream Linqto ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 33 Takeaways Build beyond 500-1000 fans Experiment with high traffic windows Less is more in terms of frequency and characters Implement “jump start” ideas Consistency is key Track and test daily ©2011 Social Media Examiner & Presenter • Do NOT distribute Page 34 Got questions? Join Mari on Facebook: www.facebook.com/marismith Tweet Mari: @marismith Subscribe to Mari’s blog: www.marismith.com ©2011 Social Media Examiner & Presenter • Do NOT distribute LIVE Q&A INSTRUCTIONS Already on the phone: (*) (8) on your telephone to get in queue. Listening online: Call 866-630-3507, pin 9206; then press (*) (8) Outside US/Canada: Call +1 (503) 295-8000, enter: (866) 630-3507 (do not dial '1'), pin 9206. Press (*) (8) Page 35
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