Scotiabank Corporate Social Responsibility
Our commitment to creating value
for both society and Scotiabank
CUSTOMERS
Our Commitment
Scotiabank is committed to helping every customer become better off. Building a
better future depends on the success of our customers. By offering the right products and
services, we aim to increase access to financial services and education to our customers
around the world.
Our Priorities
In an increasingly connected world, individuals and businesses have more banking tools
and financial resources at their disposal than ever. However, billions of people are still
without a bank account or lack the financial knowledge necessary for success. As Canada’s
international bank, our size and experience uniquely positions us to respond to these
challenges in substantial ways. By focusing on our priorities — Access to Finance and
Financial Knowledge — we address the issues where we believe we can make the biggest
difference, improving the well-being of our customers and communities.
Financial
Knowledge
We educate our
ou
customers by providing
pr
them with an
understanding of how
they can plan fo
for a
better future and
an by
offering clear, fairly
designed products
and services.
Access
to Finance
We work to
increase the ability
viduals and
of individuals
rises to
enterprises
access essential
al
financial
s.
services.
Better Future,
Better Off
Through our commitments
to customers, employees,
communities, the environment,
and corporate governance,
we aim to promote economic
growth and social impact
wherever we operate, while
maintaining the trust of our
diverse stakeholders.
2017 Targets
Increase in people reached through financial education/literacy tools and programs to more than 500,000 (global)
Increase in access to microlending loans by 7% in total loans
(International Banking)
Maintain strong customer satisfaction results by 100%
implementation of NPS in Canada, Mexico, Peru and Chile
Increase in access to banking for Aboriginal communities, by 7%
growth in customers (Canada)
Increase in small business loans by 8.9% net loan growth
(Canada)
Our Commitment to Customers
Scotiabank Corporate Social Responsibility
27 Aboriginal Banking
Centres Across Canada
Our Impact
allow us to provide essential
financial services to Aboriginal
individuals, businesses, and
band councils — helping these
communities achieve their
economic development goals.
We are following through on our commitment
to customers by increasing access to financial
services and enhancing their financial
knowledge. To learn more about our
commitments, visit scotiabank.com/csr.
Our Billetera Movil (BIM, or Mobile Wallet) program in Peru provides
mobile banking services such as depostis, withdrawals, and payments
to those without access to traditional banks. Through our partnership
with Peruvian National Bankers Association (ASBANC), Ericsson,
and the three largest telecommunications operators in the country,
BIM has provided access to essential
banking services to over 62,700 new
CrediScotia customers.
Small businesses play an important role in
buildingwealth and economic prosperity for
individuals and entire communities. We
partnered with FinTech company Kabbage to
help eliminate the barriers that stand between
small businesses and the financial resources
they need to grow and succeed.
Existing customers can now
apply for and access a small
business loan for up to $100,000
in as little as seven minutes.
Our online trading and investment platform,
Scotia iTRADE®, provides direct investors with
the financial knowledge and information
needed to plan for their own future –
including webinars and a new, four-week
“bootcamp” online course.
To reach a new customer base, Banco Colpatria, our
Colombia subsidiary, eliminated traditional fees related
to its chequing and saving accounts. The innovative
nature of the “$0 fees strategy” renewed trust
in financial institutions from the unbanked. One
year after launch, the strategy has seen:
408,498 new
accounts opened
Our Commitment to Customers
More than
CAD$396,000 deposited